Re: Broadband keeps disconnecting :(

My broadband kept disconnection several times a day for several months, and every now and then BT would do a line test and tell me that the line was fine, so the problem must be at my end. To cut a long story short, they finally sent an engineer who was here for 3 hours resolving a problem with the way the line had originally been installed by another BT engineer! It works very well now but took months and several long phone calls to resolve, because BT seemed so reluctant to consider it might be a problem at their end.  

Welcome to the forum.
There are so many things it might be.  However, "it works very well" now sounds promising.  If it beginds to play up again, tak a date/time stamp when than it happening.  Then come back here if you want, Im sure help will be at hand.
AQ.
"Welcome to Royston Vasey - You'll never leave."

Similar Messages

  • Broadband keeps disconnecting

    I have an iMac and a BT homehub. The BT homehub lights are always blue, but my iMac when working wirelessly frequently disconnects. It's not the line, it's not the connections, I can see from iStumble the channel I use is not being used by anyone else (7). The Airport simply says 'login timeout' every time I try and connect wirelessly. I ring BT customer care and they tell me to restart the hub and the imac. This works about 40% of the time. I lose connection now several times a day. I never get anything more from customer care than 'restart the homehub' and this is just not practical as it doesn't always work. Please can anyone help? I always seem to lose connection when a work deadline arrives, and usually at peak times. I'm self employed and work from home, so it's really important I get this sorted. Can anyone help? Thanks

    jek wrote:
    Hello Charlie, thanks for your reply
    I have tried ethernet, but it's the same issue 'connection timeout'. A wired connection would be very impractical full time, thus the homehub. Sometimes I know that the broadband speed is so incredibly slow that it thinks there's no connection. I did a broadband speed test a while back, and it was about a 10th of the minimum I'm supposed to be getting. Other times it's quick.
    Jek.  It's a little difficult to picture the problem you are having.  Forgive me, I'm from the land of the PC, so Macs are mythical creatures that use a combination of electronics and magic.
    When you say:
    "I have tried ethernet, but it's the same issue 'connection timeout'."
    ...The wireless connection requires authentication with the hub.  However, an wired ethernet connection to the hub doesn't really establish a connection - it is just there.  When you get connection timeout with a wired connection, are you able to access the hub directly (browse to 192.168.1.254)?
    If you can, then it isn't clear to me what connection is timing out.  Is it a connection to something on the Internet you are using?  A web page?
    I recommend eliminating the wireless until you've pinned down the problem, since WiFi is a dark art at the best of times.
    CharlieF

  • Broadband keeps disconnecting after 1 min - 4 hour...

    Hi I am having a problem with my broadband. It seems to drop connection constantly and requires me to restart my router for it to work, my router is a couple of months old (non BT) and never had problems with it until now.
    Any ideas where to start looking into whats wrong?
    Thanks!

    Version Info
    irmware Version:
    1.1.1 Build 120912 Rel.67406
    Hardware Version:
    TD-W8960N V4 0x00000001
    System Running time:
    0Day(s) 00:31:03
    LAN Info
    LAN IP Address:
    192.168.1.1
    LAN MAC Address:
    XXXXXXXXXXX
    ADSL Info
    Line State:
    Showtime
    Line Rate - Upstream (Kbps):
    448
    Line Rate - Downstream (Kbps):
    7008
    Internet Info
    Status:
    UP
    WAN Type:
    ATM WAN
    Layer2 Interface:
    atm7(0/38)
    Connection Type:
    PPPoA
    WAN IP Address:
    XXXXXXXXXXXXXX
    Subnet Mask:
    255.255.255.255
    Default Gateway:
    XXXXXXXXXXXXXXXXXXX
    DNS Server (Primary, Secondary):
    XXXXXXXXXXXXXXXXXXX
    Internet Up Time:
    0Day(s) 00:04:26
    Shortcut:
    Click here to view all WAN interface's status and troubleshooting information.

  • Broadband keeps disconnecting when I play a PC gam...

    Everytime I try to play a PC game, whether it is online or not, I get disconnected from the interent. I have BTHub3-GX6z and the lights on the Hub are always blue. Only my desktop computer gets disconnected, my sisters laptop does not and stays connected. This has been happening for a few days now and it's really annoying me. Please help

    are you connected wired or wireless?  if wired tried a different port on the hub if wireless you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
    you can also try changing from default b/g/n to jusy b/g
    make sure your network drivers are up to date
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband constantly disconnecting. Was fine a few...

    Hi
    My broadband keeps disconnecting, sometimes every 5 minutes sometimes every few hours. Today is particularly awful disconnecting me as many as 10 times an hour. I spoke to the call centre they told me the Hub was broken, they said as I wasn't on a contract anymore they would only send me a new one if I signed a new contract. HILARIOUS why would I sign up to a service failing to work.
    So I went out and bought a new router as suggested, which cost me £75 and guess what. It's nothing to do with any equipment or wires it is YOU! Something is obviously wrong with the line in this area and I'm at the end of my teather. Virgin or Sky will be contacted next week if this isn't resolved asap!
    Thankyou

    System Up Time 02:00:51
    Port
    Status
    TxPkts
    RxPkts
    Collisions
    Tx B/s
    Rx B/s
    Up Time
    WAN
    pppoa
    182
    207
    0
    426
    1858
    00:01:25
    LAN1
    Link Down
    31111
    20825
    0
    28081
    2847
    LAN2
    Link Down
    LAN3
    Link Down
    LAN4
    10M/100M
    02:00:51
    WLAN
    145M
    25506
    23352
    0
    1962
    639
    01:57:19
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    6891 kbps
    568 kbps
    Line Attenuation
    21.5 db
    7.6 db
    Noise Margin
    15.8 db
    9.5 db

  • Time Capsule keeps disconnecting while trying to backup or copy files, can someone please help me?

    I have a MacBook Pro, a Desktop PC running Windows 7 and a wifi router connected to the Broadband Internet. All devices share the same local network.
    My Time Capsule (early 4th Generation) is connected via ethernet directly to the modem, I'm also able to connect wirelessly.
    I also have an external seagate 3t drive connected to the time capsule.
    For some strange reason, my Time Capsule keeps disconnecting form the Network after I try to access the data either in the tc or the hd, however the light is always green.
    The problem mainly happens when copying data either from my Windows PC or my MacBook Pro: eventually, the connection between it and the Time Capsule is lost, interrupting the copy. It keeps happening every time, after a while, and only gets fixed rebooting Windows and the Time Capsule. I can't copy my PC data.
    I've tried soft and hard reset, the time capsule it's discoverable again and able to connect either via ethernet or wirelessly, however if I try to copy something to it or do a backup, it immedialty disconnects itself.
    Can someone please try to help me solve this issue?
    Thanks

    Wow! Thanks so much for such a prompt reply and for trying to help me, I really do appreciate it.
    Your reply is so detailed because, unlike me, you are an expert, so I’ll try to answer the questions you are asking, however I’m not that good at computers so please be patient and excuse me.
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    What is the wifi router you have??
    Answer: I’m connected to the internet through my ISP (centurylink formely Qwest) modem, ZyXel Q1000Z, I went to my modem page and copied this for you, it hope it helpsModem Status
    Modem Parameter
    Status
    Firmware Version:
    QZZ001-4.4.015.1-Q1000Z
    Model Number:
    Q1000Z
    Serial Number:
    S110Y12050750
    WAN MAC Address:
    40:4a:03:f4: I deleted some #s to post it
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    Upstream Rate:
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    Encapsulation:
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    I presume this is modem as well.. please give all the details of the modem router .. make and model and what role it has in the network.. ie main router or bridged. If wireless is running what you do with it. Are devices connected to the modem router and so some devices are connected only indirectly to the TC?
    Answer:
    Make and model listed above, not sure about the bridge thing but in the image above it says something about encapsulation, does that help? If the wireless is running, (I assume you are talking about TC) I usually backup my MBP and my Windows PC, I also have a Seagate 3T Connected to the TC and I save music, photos and files on it to share within my network. Yes there are tons of devices connected to the modem, eg. Mac, MBP, MAir, Ipads, AppleTVs, iphones, printers, etc. Although when I first set-up time capsule (about 1 ½ years ago) I created a wireless network connection, Nobody ever connects to that network to access the internet, the only person that connects to the TC is me and that will be either through my MBP or my pc.
    I think I should mention that my ISP modem is connected to my PC through and Ethernet cable, although I connect wirelessly to it and my TC is also using an Ethernet cable to connect to the modem, however I sometimes connect to TC wirelessly. Not sure if you needed to know that be just in case.
    What setup and role does the TC have.. ie is it router or in bridge. If the main modem is also router than the TC must be bridged.
    Answer: Not sure??
    What firmware is the TC running?
    Answer: 7.6.4
    Has this been stable in the past and now has failed.. or was it always bad?
    Answer: Yes!, it used to be stable before, I really never had issues, this has happened since last November I think.
    2. Initial changes to get the ball rolling.
    Let me strongly recommend you do these thing...
    Comment:
    I’m about to do your recommendations after I finish typing this, however I thought I should mention that while on Windows 7, I am only able to see the TC on Airport Utility as soon as I unplug the TC and plug it back in, other than that TC doesn't show up on it, I am only able to see the TC through Windows Explorer/Network. Also sometimes while I’m doing something else, like being on the net, I notice the HD connected to the TC seems to be reading something
    All SMB compatible names.. that is for windows to work properly.. so short.. 2-10 is plenty of characters.. but make 20 the limit, no spaces and pure alphanumeric. (This is narrow, but easy to remember).
    Comment:
    When doing the factory reset do I need to this SMB thing? I’m a bit confused here, you are talking about me doing manually, so I can type something like this right?
    Good TC name. TCGen4
    Good 2.4ghz wireless name. TC24ghz
    Good 5ghz wireless name TC5ghz
    Exactly what format is the USB drive? Is it partitioned GUID and formatted HFS+ on the Mac?? this is the only way really.
    Answer: The Hard Drive connected to the TC is a Seagate 3t, I did do a partition GUID and half of it is to be used in my mac and the other in pc, I had no issues in the past with these partitions, I was able to save files from my MBP to the HD and from my PC to the HD, and then later able to see either files on both my mac or pc.
    I use my TimeMachine to Backup on the TC and it backs up both the TC and the HD connect it to it, I then have another HD connected to my MBP and do another backup there, I have lost information in the past and that’s is why I do so many backups.
    I also wanted to mention that most of the time the TC disappears from the network is when I try to copy something to it.
    I'm also enclosing a couple of photos of my windows airport utility, I am not sure if they will help you know something, I deleted my name and Ip address.
    Thanks again LaPastenague

  • My airport extreme keeps disconnecting

    My airport extreme keeps disconnecting from internet. This never occurred before I changed my router to the new extreme. It seems to be a piece of ****. I Tried all the solutions posted in the forum for no avail. I'running Mavericks in an iMac 2008. Anyone found a solution ?

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  • Router hub 4 keeps disconnecting and restarting ev...

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    Hi Welcome to the community forums
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  • Sky Hub keeps disconnecting... please help? New customer...

    Hello there, I am a new customer to Sky only joining last month, and  my broadband hub keeps disconnecting. I use wifi which is normally good, but the last week or so, every day our hub shows an Orange face, which I know sometimes means it's updating, so I leave it for one hour or more,  and it still does  not show white and we cannot connect to wifi. We have to restart the modem everytime for it to work, and have to keep doing this every day now... please help? As i dont think we should have to keep restarting our hub everyday for it to work. Many thanks,Hayley

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  • I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

    I have a wireless network at home. I run my iphone and ipad on it with no problems. Just purchased a MacBook Pro, and now my wi-fi keeps disconnecting and i get an error message saying another device is using the same IP address. What does all this mean?

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  • USB device keeps disconnecting/connecting after upgrading to Windows 8.1

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  • My internet keeps disconnecting

    Hi,
    I have seen many posts now about macusers having the same problem as me. I have recently upgraded to IOS Lion and have kept the software updted on a weekly basis.
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    Well try upgrading the firmware of the router & keep on holding tightly
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  • External hard drive keeps disconnecting and then reconnecting

    External hard drive on Time Machine, running via USB keeps disconnecting. Get the pop us that the drive wasn't disconnected properly. This Mac is brand new as is the hard drive. It is a Seagate 1T Free Agent.
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  • Help!!! Broadband Intermittently Disconnects

    Please someone cast a eye on these figures and tell me if anything is wrong please???
    Our broadband randomly disconnects sometimes upto 10 times a night only for a brief time of say 10-30 seconds but enough to kick my wife  and me off off xbox live or our laptops go to local only connection! The broadband light on the HH3 does not even go out, but sometimes the conection screen comes on our laptops showing the BB light flashing. I have phoned tech support in india (even spoke to George Michael lol) i've had the cover plate removed several times and had a BT engineer change it for a new one with seperate ADSL and phone sockets. Our profile has been reset and if the speed is right below im well pleased. it's just these **bleep** disconnections thats driving me mad. We have another engineer comming tomorrow who according to my last contact is going to fix the problem once and for all!! It's not a HH3 problem as this has happened on a Dratek Vigor, Belkin N300 and a Belkin N600. Brought the HH3 on recomendation from a BT tech support agent who said they could not help me anymore as they only train on HH's!!!!
    This has been ongoing for six month now and im rather annoyed. 
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    Internet Connection Configuration
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    Connection time:
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    ADSL Line Status
    Connection information
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    Upstream:
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    Output power (Down/Up):
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    FEC Events (Down/Up):
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    CRC Events (Down/Up):
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      20:01:37,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      20:45:03,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      20:56:16,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
      20:56:19,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
      21:15:20,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      21:38:55,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      22:53:51,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      22:55:07,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_ISP_TIME_OUT]
      22:56:09,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_UNKNOWN]
      23:46:48,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
      23:46:51,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
      23:48:42,10 Dec. WAN connection WAN3_TR069_INTERNET_R_ATM1_0_38 disconnected.[ERROR_NO_CARRIER]
      23:48:45,10 Dec. WAN connection WAN1_INTERNET_B_ATM2_0_35 disconnected.[ERROR_NO_CARRIER]
    As you can see its random and only lasts a couple of seconds! unless the engineer is here and is quick enough to catch it i cant see how he can solve it! Last engineer said Help Desk does not register any disconnects!!! notice 13 disconnects in one evening between 20:00 and 00:00! makes xbox a pain as we not only play games but watch movies throu it!!!!
    HELP

  • My iphone external hard drive keeps disconnecting so it tells me I disconnected improperly. I have changed electric cord directly to outlet and usb also direct, and it still happens.

    I store ALL my photos (400 events) on an external 1T hard drive. The hard drive keeps disconnecting so it get a msg telling me I disconnected improperly basically which is a serious no no. I then have to re-start. I have tried connecting directly to the wall outlet, to a super duper surge protector and also have connected the usb (was on a usb port) directly to the computer. But it continues to happen a total nusance. What do I do?

    I would first contact  Seagate's tech support for a possible solution. If that doesn't prove successful then I would try a different product or consider building your own.
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    Get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    Carbon Copy Cloner
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    Synk Standard
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    Visit The XLab FAQs and read the FAQ on backup and restore.  Also read How to Back Up and Restore Your Files.
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    Enclosures for FireWire and USB are readily available.  You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports.  I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.)  You can find enclosures at places such as;
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