Broadband contracts - BT Options team

Just about to contact the options team as my broadband and calls contract ends in July. Has anyone had any good results following Sky's offer of 2 years free unlimited broadband?
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GARRY_AND_SUSIE wrote:
John,
The legaly binding verbal contract I entered into with the representative was a contract where a 14 day cooling off/cancelation period was fully explicitly explained to me by them & what would be included/charged/liable for if I did chose to cancel within it.
Also from the BT website.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Your Cancellation Rights
You can cancel a service and any equipment we supply that is needed to use that service, anytime up to 14 calendar days starting from the day after the day we accepted your order. If you do cancel you must return any equipment already supplied, within 14 days of telling us that you have cancelled your order. If you cancel after we start to provide the service, you must pay the service subscription charge for any period that the service was made available to you and for any use of that service not covered by the subscription charge, up to the date that you told us you wanted to cancel. You will also need to pay any connection or activation charges associated with that service – including the full cost of charges that were discounted or advertised as free as a condition of taking the service on the terms that you agreed when we accepted your order.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Does this make your statement incorrect?
If not please could you explain further?
I think that refers to new customer contracts not contract renewals as your service is already activated
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    Thanks for your kind replies.
    As explained above (Sorry, I know it is a very long post so too easy to miss) we renewed EXACTLY the same calls package that we have always had - which everyone I spoke with confirmed. So we should have Anytime Calls - as that is what we have always had, and paid for (£6 something or other pm was quoted to us when confirming our order).
    Even if this had been just transferred from Broadband Talk to Landline we would be able to manage.
    Problem is they AXED the Anytime calls off Broadband instantly (without telling us) AND then set a start date of next Thursday for the Anytime call packageto start on landline. Leaving us high and dry for a week.
    Nobody could explain to me in all my calls to BT customer services why they did this - especially knowing we were a long term BB talk customer with clear needs for no break in our calls package. Particularly having to notify all the medical staff that the phone number they had for us no longer worked  because of a decision from BT to axe it. Without us giving them the number BT have given us now these medical people are all out of touch. And if we call them to tell them of this enforced change then we have to pay because BT have taken away our call package for the next 7 days. 
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    Hi
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    when was the last time you renewed your contract?  if more than 12 months then phone the options team and get a better deal for agreeing a new 12 month contract 
    options team 0800 800 030
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