Broadband slow or not even working

Since 7 days ago I have been constantly getting on and off connection from my broadband connection with BT.
I spoke to a call centre today who has now agreed to send out an engineer to sort it on Tuesday. I've also discovered that when I signed up on the website it offered a deal, a reduced rate for so many months. Should this have been applied to my first bill? I can't find it at all!
It has annoyed me abit, I pay for a more expensive service expecting an exceptional service but its not been great so far.
What happens if I want to cancel?

Hi Orfoster,
If we have an engineer going it it sounds like the helpdesk are moving things along in the right direction.  If they are due out today let us know how you get on.
The credits for your inital discounts are normally put on your first bill but occasionally can be applied to the second.  I will be happy to have a look into the matter if you still cant see the credit after the second bill just drop me an email to the mod addy [email protected]
If you want to cancel when you are still within your contract terms charges will normally apply, but if you give us a chance to fix the fault hopefully we can avoid this
Thanks
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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