Broadband slowdown in the evenings

Hi I was wondering what kind of slowdown other BT customers experience in peak evening times, the reason i ask is i currently get approx 10 meg connection and with all my other providers it has been pretty rapid constantly however in the evening with BT my connection drops to approx 1 meg, this is unnacceptable as far as i'm concerned as it means my broadband is almost unusuable and i cannot watch BT vision which i am also contracted for, rang bt already and been told some settings would be adjusted and the line would be sorted but guess what it isn't !!! so i wanted to find out if this is normal on bt or not
Thanks

Hi Chipp,
Thanks for the post. Are you still having the same problems with broadband speed in the evenings?
Can you please complete a speed test via www.speedtester.bt.com, please run this test when you feel your connection is running slowest? Post the results of this test on this thread and we will take a look?
Cheers
Sean
BTCare Community Manager
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Similar Messages

Painfully slow broadband in the evenings

Hi could someone please let me know why it would appear that my unlimited broadband connection is being throttled by BT in the evenings?
I was told that I would have up to a 6mbps connection when I moved house and took out a new contract with BT a couple of months ago, to find that I only actually got a 2.5mbps connection. I wasn't too bothered about that, as 2.5mbps was fast enough for most things that I want.
Recently however I am getting 0.5 to 0.7mbps in the evenings until about midnight, when it goes back up to 2.5mbps (ish). Granted it's a slow connection anyway, but 0.5mbps is unusable, it takes an age for a simple web page to load let alone the bbc iplayer, youtube, etc. And if i try and work on remote servers at work in the evening it is TOTALLY unusable.
I have been a BT broadband customer for about 10 years now and I am very dissapointed to be treated like this.
Please could someone offer an explanation or some guidance on how to get this resolved?

Thanks for the reply. Bt Speedtester gave a result of 0.74mb.
Information from Home hub 2:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:15:09
Downstream
2,656 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.2 dB / 17.0 dB
Line attenuation (Down/Up)
52.0 dB / 31.5 dB
Output power (Down/Up)
17.6 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
653 / 0
CRC Errors (Down/Up)
10 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
6

Slow downstream in the evenings

Hi, after initially getting constant 37mb down and 8 mb upload since moving over to infinity in mid April, it appears that now i am lucky if my download speed is over 10 meg in the evenings or at night. In the day its full 37 still. I have reset both boxes, and connect via ethernet and as stated, only seems to be capped in the evenings or weekend. I am on the unlimited option and have just done a test at speedtest.net and am getting 6mb download and 8 upload. another test on a different server gave me 11mb, last night it was showing as 10mb download. If someone could take a look into this for me it would be appreciated.

I had a similar issue with my BT Infinity 2 package Downstream is a solid 74 Mbps but would drop every evenign at 8 or 9pm to 20 Mbps or so. This was way out of my contracted line profile of 76 to 40Mbps Downstream and had been going on for months. The Upstream bandwdth was never affected: 18Mbps
Fortunately I have been participating in the SamKnows (www.samknows.com) ISP monitoring project for the past couple of years, even when I had ADSL. This provides a "whitebox", a TP Link router that works in bridging mode, has customised firmware and carries out a whole load of tests on your broadband connection at regular intervals 24/7 and gives you personalised analytics portal in whic you can view the data and download reports etc. BT actually participartes in this project itself.
So armed with lots of data to illustrate this issue I contacted BT Support vai a chat. Short story is they claimed not to be able to read CSV, PDF or JPEG files of the data which is just a load of nonsense and started the usual script of wanting me to use the BT Wholesale speedtest.
To cut a long story short I kept insisting that they escalate the issue to 2nd level otherwise I would treat them as being in breach of contract and move both my Broadband and Landline to another provider - Zen Internet are the best by far.
After a week of excahanging emails - I eventually just pasted the data inline in my email messages :-) - the issue was magically resolved and my line now stays within its profile at all times. In fact it has not dropped below 58Mbps Downstream since this fix was put in place. Of course no explanation of the what had been the issue was given as is usual.
I would strongly suggest that you join the SamKNows project. There is no cost and it provides losts of detailed data on your line for when you contact BT support.

End of my Tether with Broadband fault at the excha...

Evening All,
I've reached the end of the line it seems with BT technical support and Im now heading for a deadlock situation. Heres a bit of background from the past 7 weeks or so to try and outline the problem I've got, whether it inspires any suggestions from the community as to how to proceed or potentially makes others aware of the tragic failings of this massive organisation in the semi rural areas across the country.
Had a new line installed as part of home move order which was placed 3 weeks in advance of our move. The engineer attended on the 31st July 2013 to install our phone line. We had a new line from the telegraph pole in the street wired directly to a newly installed socket in our living room. This is the only socket in the house. Unfortunately, the phone line did not work for calls, and I had to raise a fault with BT immediately. By the 5th August we had a working phoneline after finding several faults on what was a newly installed and tested line. Good work engineer #1. I then phoned BT back to say I wanted the broadband component of the homemove order fulfilling. I was told that I would need to phone again to get this once the phone line was installed as they couldnt raise the broadband order against a line which didnt yet exist. I found this slightly frustrating but liveable as I was told it would only be 48 hours from placing the order to having the service activated.
I phoned BT again on the 9th because my broadband had still not been activated. I was told the order had an error and had not been placed. My order was then expedited and filled on the 10th to activate my services. By this point I thought “great” as it seemed the ordeal was over.
Once the connection was enabled, I noticed the speed was very slow to use. My homehub indicated a sync speed to the exchange of 8mbit downstream and 0.45mbit upstream. After the first 3 days had passed and the line training should have been complete I ran the BT wholesale speed test to reveal my line had a 2mbit profile assigned to it. I phoned BT again who informed me of the problem and offered to reset the IP profile which would then lead up to the full line potential within another few days. For a period of 3-4 days this produced results at a maximum of about 6.5mbit, even though my sync speed to the exchange still showed 8mbit downstream. At this point it seemed to be resolved as much as it would so I considered closing the fault out. The same evening I noticed the speeds started degrading, to the point where the connection was completely unusable (a few kbit). I could not even ping a basic site.
I phoned BT again and they offered to send an engineer once I had convinced them of my competence to plug a router, microfilter and phone into the only socket in the house. The engineer turned up, completed the checks within the property and found the line to be fine in terms of noise/gain/etc etc. He surmised that the problem was within the exchange and bounced the issue back to wholesale. I was not informed of the results and BT helpfully offered to close out the fault because no fault was found. This is even though my connection was still fully useless.
I then phoned BT several more times going through the same infuriating conversations. Another engineer was produced. He did the same again.
We then repeat this same process a few more times. Sometimes the connection worked between engineer visits, sometimes it did not. However the same fault emerges over the course of a couple of days and we start the loop again.
I am now in the lap of the UK based resolutions team in Newcastle. However, they are not getting anywhere with BT wholesale who are still not recognising and resolving the exchange based fault. The really frustrating thing is that this is not just affecting myself. There are at least 7 other customers in the same exchange complaining of the same fault. BT have not recognised these may all be related and have been sending engineers out the tackle the individual problems of us incompetent customers setting up our routers incorrectly. However this is now turning out not to be the problem, and it is in fact the exchange. But BT broadband aren't getting anywhere with wholesale who seem to be refusing/unwilling/incapable to accept that the fault is within the network.
I am 7 weeks into this fault and hence heading for the stage where I will be requesting a deadlock letter from BT to take to the ombudsman. I have no ADSL alternatives at the exchange, being in a semi-rural area and BT is the only supplier in the area. Basically, I can either stick with BT on a connection which works intermittently and occasionally, or look at a more expensive laggy satellite system. However, this seems a tad unfair as I have plenty of neighbours enjoying the 8mbit max speeds in the area. Also, the exchange is under consideration for fibre upgrade so others in the area will be enjoying even more modern age tech, the unlucky few will still be getting ignored by BT as it suppose its difficult to fix all of the problems so if a few customers are left out, who cares?
I have requested multiple times that someone pick up this issue and own it to resolution because we, the BT customers, are paying for the incompetence of the whole organisation to resolve faults in a fair and reasonable time scale in a number of engineer visits befitting the problem. This seems to be falling in deaf ears. I have requested multiple times that the issue be escalated to avoid going round the same loop. That seems to fall of deaf ears also. The same team of BT resolution personnel are bouncing the same issue round and round to try and stop the issue escalating. One person told me the issue would be passed onto the tier 2 manager but that was a week ago and I've since heard nothing more.
I've guestimated that I've had at least 7 engineer visits to either the property or exchange on behalf of my fault. I know of 7 other people in the same boat (I know this because our local post office has a list of known broadband “problem” customers) who will have arguable had a similar number of engineer visits over the course of their faults or complaints. So I would round up to 50 visits to the one fault which hasn't fixed it. Thats at least £5000 wasted, going on BT's charge to customers for a wasted engineer visit at £99.
I feel its a very sad situation that the small percentage of “difficult” problems such as mine are being kept under wraps in order to conceal the multiple failings of this thoroughly salami sliced organisation which Im sure presented plenty of opportunities for statistics to become lost. Not to mention glorious overheads of multiple engineer visits.
So there it is, I have 7 days before the 8 weeks are up and I involve the ombudsman. I have got no where with BT on any front and my fault is still being thoroughly contained by the faults team as they are completely unwilling to raise a serious complaint about the handling of the case while the faults is still existing. A very clever trick which I presume waits for the satisfied customer to develop before receiving feedback on their wonderful experience.
So if anyone reading this happens to be a BT employee/share holder/director feel free to offer up suggestions on how to progress this anywhere. And anyone else reading this – if there is any alternative provider for services in your area, I would use them. BT will not help.
Apologies for the increasing sarcastic tone but reliving the situation in word form is even more laughable as a state in the year 2013. I had broadband 10 years ago that was faster and more stable.
Kind regards
Matt
Kirkby-in-Furness
PS - had to connect to an adjacent neighbours bt hotspot as a guest to post this! Took more than 1 hours to load the community.bt.com page

I have asked a moderator to provide assistance, they will post an invite on this thread.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

My broadband experience. The story so far....

Hello. I just thought I'd highlight my plight with BT. Issue is still not fixed...see my version of War and Peace below. Enjoy!
On the 15th (after 2+ years of solid connectivity) the hub started flashing green and orange every 20 minutes or so.....
Dec 15: Reported by phone; Diagnosed as hub fault
Dec 17th Replacement hub received
Dec 18th – Reported broadband still bouncing. Was informed further tests would be carried out.
Dec 19th – Called for update. Was informed there was a confirmed fault. An engineer would be sent.
Dec 24th – Engineer visited and installed new MK3 socket and moved hub position.
(Following his visit was unable to dial out on the phone)
Dec 27th – Reported phone issue and continuing broadband issue.
Dec 28th – 2nd engineer visited without correct test gear but confirmed there was a line fault. Said he would ask for a broadband engineer to be scheduled.
Dec 29th – Again informed BT that fault was not fixed. No record of previous engineers visit. Agreed to schedule another engineer.
Dec 31st – Engineer should have visited between 1 and 6 pm. Nobody showed.
Jan 1st – Reported no show from engineer. Engineer scheduled for tomorrow.
Jan 2nd – Engineer arrived (a line engineer). Fixed the line fault (caused by the engineer on the 24th not wiring the socket correctly). Carried out extensive tests and proved the fault was with the line, not internal to the property.
Jan 2nd (PM) – Reported again – Broadband engineer scheduled for the 5th.
Jan 5th – Broadband engineer arrived. Tested internal equipment. Proved line fault. He went to exchange and called from there. Confirmed a card issue. Informed me the card needed replacing or moving to new slot. He informed this would be carried out overnight by exchange engineer.
Jan 6th – Reported issue still happening (broadband bouncing) in the a.m. Called back at 6pm to be informed the engineering team had gone home so could not get an update.
Jan 7th – Call back from the engineering team at 3pm. They were unable to contact the engineer involved as he was not at work the previous day. He would be working tomorrow so update then.
Jan 8th - ?

Hi SteveWard,
Thanks for posting and welcome to the forum!
I'm sorry for the problems you're having with your broadband connection and that these issues have resulted in problems with your landline too.
The community aren't going to be able to help solve this as it'll need direct help from BT. We'll step in to lend a hand until you're sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Thanks
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I got my code but when i try downloading it it says retry as net connection is slow, but i am on a high spee broadband and all the other sites are opening simultaneously then why this problem?

I got my code but when i try downloading it it says retry as net connection is slow, but i am on a high speed broadband and all the other sites are opening simultaneously then why this problem?

Because Apple's not spent those billions of bucks lying around on a modern, high-speed delivery system or providing DVDs for those who don't have high-speed connections or uncapped DL capabilities.

Very slow in the evenings

Hello,
I live in E15 area (London-Stratford) and my BT Infinity was installed a month ago. Initially it was fine but for the last two weeks we observed that the Internet slows down practically to zero in the evenings. Sometimes web pages don't even open. We have two computers at home and a few other devices (like an iPhone and kindle). So altogether 4 devices are connected at the same time but it should be normal. And when I use the Internet at 6 - 7 pm it is still OK, the biggest problems are between 9 - 11 pm. It is just unbearable because we went for the most expensive option and have nothing out of it.
Hope we can cancel the contract with BT if we prove that the service does not work. But I would prefer the service to work. How is it that a company like BT manages to make a customer angry so quickly? It seems that it is in my and other user's interest to discourage as many people as possible from using BT so that there is more bandwidth for us, but it really shouldn't be that way. So far I am frustrated with the service I get.
Is there any way of gathering the evidence of the speed I get at different times so that I can quantify that I don't get the service I pay for? Is there any guaranteed quality of service that I should get? I am really thinking about cancelling the contract as soon as it is possible.

msiomak wrote:
Hello,
I live in E15 area (London-Stratford) and my BT Infinity was installed a month ago. Initially it was fine but for the last two weeks we observed that the Internet slows down practically to zero in the evenings. Sometimes web pages don't even open. We have two computers at home and a few other devices (like an iPhone and kindle). So altogether 4 devices are connected at the same time but it should be normal. And when I use the Internet at 6 - 7 pm it is still OK, the biggest problems are between 9 - 11 pm. It is just unbearable because we went for the most expensive option and have nothing out of it.
Hope we can cancel the contract with BT if we prove that the service does not work. But I would prefer the service to work. How is it that a company like BT manages to make a customer angry so quickly? It seems that it is in my and other user's interest to discourage as many people as possible from using BT so that there is more bandwidth for us, but it really shouldn't be that way. So far I am frustrated with the service I get.
Is there any way of gathering the evidence of the speed I get at different times so that I can quantify that I don't get the service I pay for? Is there any guaranteed quality of service that I should get? I am really thinking about cancelling the contract as soon as it is possible.
Hi there,
First off, do a speed test at the bt speedtest site when you are experiencing speed issues and post the screenshot here, so we can see what speeds you're getting through the BT speedtest, as opposed to an external speedtester site, such as speedtest.net.
The reason for this is we need to see which profile you're on, as each profile (if I remember correctly) has a minuimum speed which the service can drop to, before it is considered to be a fault.
With regard to cancelling your contract, unfortunately that's a no-go. You're tied in to an 18 month contract from the moment that the service is installed; there is no cancellation/cooling off period. As far as I am aware, you'd have to buy yourself out of the contract by paying for the remaining contracted months.
I hope this info helps.

Merging Broadband account - at the absolute end of...

Please help me speak to someone who can DO something. I'll try to keep this long & complicated story brief and hopefully as accurate as I can.
Last month I got notification (first ever in 7 years) that I was using up my Broadband allowance. I also got a notification I had moved to BT Total Broadband. Following a 2nd notification, this time of OVERUSE of BB I became concerned and followed the advice in one of the emails to set up an account to use BB Monitor.
Unfortunately the BB Monitor did not show on my account. So on 9th Aug, after advisor 'chat' I was called back by a very helpful lady who advised I had two accounts - broadband being under old BT Yahoo. The solution would be to merge my old Yahoo account (which apparently has no account number) with my phone account (which has). Not only that but the lady kindly offered to reduce my monthly Broadband bill AND give me six months initial free broadband once the accounts had been merged. This would all be done within 48 hours and I would be contacted by the 'Offline?' team - WOW what a deal I was very pleased.
However other than an automated message to say I had set up paper free billing I heard nothing. So on the 15th I spoke to another advisor who confirmed that the above conversation had taken place. Got cut off after 7/8 minute wait for him to transfer me to another dept (Offline?).
Tried the chat again. Transferred. Had to leave as I had been on phone and chat 45 Mins as I expalined I would have to. Asked for a call back.
Nothing.
Tried chat again on my return and went through it all again. From the transcript:
Oindiria Mitra 'I will raise your case now and it will be done on a priority basis within the next 24 hours for you.'
Nothing happened within 24 hours.
16th - I called again and used the callback facility. I was phoned almost immediately back by I** J***** who could see there were problems, but said he would OWN THE PROBLEM, gave me his name for assurance, and that if I left it until Monday hopefully the problem would resolve (fault on line or something was stopping the merge) but he would call me back at 10.00 AM on Monday and action it himself.
No call back received at the agreed time.
20th - Called again 11.25 am. Many apologies given and I was assured that Chester would get this actioned WITHIN 5 WORKING DAYS.
The final straw - I explained this was totally unacceptable and he said it would be escalated and he would explain I needed a call back ASAP.
As of now I wait and feel totally at the mercy of of BT's customer service team. I don't know where I stand with regards to BB usage or when this changes are going to be made. No one seems to actually do anything.
Solved!
Go to Solution.

Now then. Everything went pretty well with Donna as my contact who called me when she said she would and got things done. I was however expecting a final call from her but it never came.
As I had a couple of further queries I emailed her on the address I understood would get to her but I was called (admittedly quickly) by someone who certainly did not appear to be part of the UK based team and who immediately wanted to transfer me to Yahoo or someone and could not seem to understand that Donna was my contact. I felt I was getting a run-around again and said as much.
Do I need to contact the team again or is this thread monitored by my contact at the UK team? The problem now is an intermittently very noisy phone line with the internet connection often dropping when the phone is used at these times. Changed filter to no avail and some days the problem goes away. Have had this problem before over the years with BT but it seems far worse since my account was merged. I don't know if it's a coincidence or what - hence my need to talk to someone about it.

My Cox Cable/Telephone splits to a telephone modem and a broadband modem. The BB connects via ethernet to a Cisco Linksys E2500 wi-fi (whatever). Can I plug my usb printer into the E2500, configure, and then print from my iPad?

I have just purchased an iPad 2. I have wi-fi for roku and have connected the iPad to it. I want to print to my usb printer. My connection is: Cox Cable spit to telephone and broadband. The broad band feed goes to a Cox modem and feeds the wi-fi. The Cisco Linksys E2500, wi-fi's the Roku and iPad. Can I USB from the wi-fi to the printer, configure (however), and then print from my iPad?
If not, how?
All comments will be appreciated.
Alan G. Watkins

the ipad cannot airprint to a non airprint printer.... i think that the only solution is to install helper software on a computer that has an attached printer and share it through the computer only...computer would have to be always left on
try this....http://www.collobos.com

Menu Lag/Slowdown on the Creative Zen 32gb??

Hey guys,
So I recently bought a Creative Zen 32gb and for the most part it is GREAT!
The only problem I have noticed with it so far is a noticeable slowdown or lag when browsing around the menus. By this, I mean that for instance scrolling up and down on the main menu, things will stagger and stutter and simply not flow smoothly as I navigate around. The same thing happens when I browse over album covers and suchlike in the music menu. The problem is heightened when music is playing, adding to the slowdown.
So has anyone else experienced this problem? Or is this just standard with the Zen? More importantly, how can i fix it's!?!
Thanks guys!

I should also mention I have ONE album on it, so it can't be because it's full. ONE ALBUM! No joke...

Please Change my broadband profile at the exchange

I live quite some distance from the exchange that feeds me and have only ever got at most 1.4mb download speeds. Recently they have dropped even further making gaming near impossible. The best ping I get is more than 70ms. But recently my brother in law who lives across the road and whose line comes off the same pole as mine switched to talk talk and after a few teething problems he managed to get his broadband profile changed. He is now on a 6dB line profile and getting nearly double my speed upload and download and only a 12ms ping. He also pays less than a quarter of what I pay and gets unlimited usage. I would be happy to continue paying if I was getting the speed but as this is not the case. I have already worked out that the final charge for leaving bt before the end of my contract is less than I would save for changing supplier.

Line state:
Connected
Connection time:
0 days, 14:30:49
Downstream:
1.313 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.3 dB / 15.0 dB
Line attenuation (Down/Up):
64.0 dB / 31.5 dB
Output power (Down/Up):
16.7 dBm / 12.5 dBm
FEC Events (Down/Up):
1754176 / 349
CRC Events (Down/Up):
15 / 21
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
26 / 10
Error Seconds (Local/Remote):
571 / 199

Very bad broadband speed for the last 4 days...

Hi all,
for the last 4 days, I am experiencing some big difficulties with my broadband connection.
Half the day it is fine (morning), half the day is it terribly slow, to the point I cannot connect to any website.
This affect not just my computer but all my other devices connected to the internet : second pc, Xbox 360, PSP. Thay use all wired connection, exept the PSP.
Here are 2 speed test carried one when it works fine,and one not so well:
I have done the 2 first Speedtest, the third one does not woks.
What I have tried to fix the problem :
change router
change noise filter plugs
reset
nothing works.
I have visited the BT Major Service Outages, but nothing is reported in my area.
Can you help me find out what is wrong please?
Thank you for your help

I'm now back on the website....
Love to know what is going on here...
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:48:06
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
8.2 dB / 22.0 dB
Line attenuation (Down/Up):
32.1 dB / 20.0 dB
Output power (Down/Up):
19.8 dBm / 11.9 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
66 / 1
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
95 / 0
Error Seconds (Local/Remote):
64 / 1

Will Infinity be better in the evenings than Total...

I used to have BTTBB3, with a comfortable 7Mbps during the day, but a rubbish <1Mbps every evening from 7.30 to 11.30. You could almost use it as a timer. Funnily the evening was when I really wanted to use it.
The help desk checked and my LINE SPEED was consitent at around 7. Nobody was interested in browsing or waht I call usable speed. There is no point on earth in having a line that copes with more than they'll allow through it. They had no explanation of why the usable speed dropped. I left them and currently get 7 Mbps, 24/24.
I've since found that it was traffic shaping or traffic management or some such, and it is commonly known about, but not advertised. My neighbour currently has BT Broadband and a line speed of just under 7, dropping to around 1 each evening. So in the Durham exchange, it is still happening.
Now, the BT booklet they sent me says "These higher speeds mean you can do exactly what you want, when you want on the internet, even when everyone's online at the same time".
So, what experience do people have? If you've got Infinity, do you get the same browsing and download speeds throughout 24 hours? If not, how does it drop?

Well, I've jumped in, and it is better than Option 3.
Evening from my wi-fi linked laptop

Broadband downgraded by the system.

I went on holidays with a fully functioning 7mbps broadband connection. I come back to a connection that has been downgraded to 250kbps. I have been through the help desk. Despite the fact that the first contact with the helpdesk is that annoying script that they go through to see if the the fault is with your computer they have been responsive but they are now blaming dropouts on the line for the automatic downgrade. We have not seen any since we have been back though we did try a reconnecting several times to see if the fault was an intermittant with the router. They seem reluctant to change our profile until we monitor the line for drop outs for the next 24 hours. Being reduced to dial up speeds is unacceptable and if the system will do it automatically if there are line drop outs, what advantage is there to either BT or my self not to have the profile put back to the 7 MBPS.

Router stats associated with the above query
DSL Connection
Link Information
Uptime: 0 days, 3:17:35
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,055 / 239
Data Transferred (Sent/Received) [MB/MB]: 16.31 / 180.99
Output Power (Up/Down) [dBm]: 12.5 / 11.0
Line Attenuation (Up/Down) [dB]: 15.5 / 32.0
SN Margin (Up/Down) [dB]: 8.0 / 34.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 7 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 110 / 0
FEC Errors (Up/Down): 375,232 / 0
CRC Errors (Up/Down): 7,257 / 0
HEC Errors (Up/Down): 923 / 0
Line Profile: Fast
A BT brand

Broadband failure in the heat

My broadband has failed mid to late afternoon on 6 occasions since 15 July. Each time I have spoken with the very polite helpdesk who have elevated the issue through level 1 to level 2. However, this has involved 1 hour on the phone and then a 24-48 hour wait for an engineer who informs me that the problem is with the local exchange - no fault found on my line. I have written to the Customer Service Director in Durham, but no reply. In the meantime I am sent glossy literature telling me that 'I'm important' and that I should take advantage of BT Sports and Infinity. Problem is BT has not invested any money in the local exchange and Infinity remains unobtainable.
My frustration is that there is a very friendly remote helpdesk who follow a set protocol - level 1, level 2, engineer - but above this sits a anonymous (un-contactable) and detached level of management. As a result, time is lost and money expended on nugatory engineer visits.
Can anyone give me the name and address of someone who I can discuss this issue with please? Many thanks

is there any problems listed for your exchange http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
there is no uk helpdesk number
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Broadband slowdown in the evenings

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