Broadband downgraded by the system.

I went on holidays with a fully functioning 7mbps broadband connection. I come back to a connection that has been downgraded to 250kbps. I have been through the help desk. Despite the fact that the first contact with the helpdesk is that annoying script that they go through to see if the the fault is with your computer they have been responsive but they are now blaming dropouts on the line for the automatic downgrade. We have not seen any since we have been back though we did try a reconnecting several times to see if the fault was an intermittant with the router. They seem reluctant to change our profile until we monitor the line for drop outs for the next 24 hours. Being reduced to dial up speeds is unacceptable and if the system will do it automatically if there are line drop outs, what advantage is there to either BT or my self not to have the profile put back to the 7 MBPS.

Router stats associated with the above query
DSL Connection
Link Information
Uptime: 0 days, 3:17:35
Modulation: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,055 / 239
Data Transferred (Sent/Received) [MB/MB]: 16.31 / 180.99
Output Power (Up/Down) [dBm]: 12.5 / 11.0
Line Attenuation (Up/Down) [dB]: 15.5 / 32.0
SN Margin (Up/Down) [dB]: 8.0 / 34.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 7 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 110 / 0
FEC Errors (Up/Down): 375,232 / 0
CRC Errors (Up/Down): 7,257 / 0
HEC Errors (Up/Down): 923 / 0
Line Profile: Fast
A BT brand

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I bought iMovie and iPhoto by AppStore, but I must downgrade my system form the Lion to the Snow Leopard and now I can not install iMovie and iPhoto again, because the system 10.7 or hight is required. What can I do?

You're not the first to run into this, and probably not the last. Why didn't you just install SL on its own partition?

Hi, Hi, Hi I have the old MacBook Pro. Upgraded to Mountain Lion which completely wrecked the system. So downgraded to Snow Leopard. The updated the combo update. Now stuck on blue screen at start-up. Need help. Greatly appreciated. Thank you.

Hi,
I have the old MacBook Pro. Upgraded to Mountain Lion which completely wrecked the system. So downgraded to Snow Leopard.
Then updated the combo update. Now stuck on blue screen at start-up.
Need help. Greatly appreciated. Thank you.

Downgrade Lion/Mountain Lion to Snow Leopard
1. Boot from your Snow Leopard Installer Disc. After the installer
      loads select your language and click on the Continue
      button. When the menu bar appears select Disk Utility from the
      Utilities menu.
2. After DU loads select your hard drive (this is the entry with the
      mfgr.'s ID and size) from the left side list. Note the SMART status
      of the drive in DU's status area. If it does not say "Verified" then
      the drive is failing or has failed and will need replacing. SMART
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      the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions
      from the drop down menu to one. Set the format type to Mac OS
      Extended (Journaled.) Click on the Options button, set the
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4. Quit DU and return to the installer. Install Snow Leopard.
This will erase the whole drive so be sure to backup your files if you don't have a backup already. If you have performed a TM backup using Lion be aware that you cannot restore from that backup in Snow Leopard (see below.) I suggest you make a separate backup using Carbon Copy Cloner.
If you have Snow Leopard Time Machine backups, do a full system restore per #14 in Time Machine - Frequently Asked Questions. If you have subsequent backups from Lion, you can restore newer items selectively, via the "Star Wars" display, per #15 there, but be careful; some Snow Leopard apps may not work with the Lion files.

I'm trying to give BT more money, but the "system"...

I'm losing my mind here.
I have recently became aware of BT's decision to remove usage restrictions during peak hours for certain types of traffic (e.g. Peer to peer). As an existing Infinity customer ("BT Infinity Option 2") I would like to get rid of these usage restrictions as they're the only part of my current service that I find frustrating.
So my plan, as a (once) happy BT customer, was to recontract to "Unlimited BT Infinity 2" and by doing so extend my stay with BT by at least 6 months (my current contract expires in April).
This is where the fun starts...
My first attempt to upgrade was through the website. It was on MyBT that I discovered the newer packages and attempted to upgrade immediately, however towards the end of the process the website gave me an error message of 'service unavailable'.
I assumed the website was broken and so rang the customer options team, who promptly informed me that I was on the best possible package and it was completely unlimited. As I hadn't tested any P2P applications since finding out about the change in usage restrictions (I didn't realise at the time that they had been introduced in February) I gave them the benefit of the doubt.
Unsurprisingly, the next time I tried to use a P2P based application during peak hours the throttling was still evident. After doing more research on the subject it was clear that my current package would still have the same usage restrictions it had always had and that I clearly needed to upgrade. Armed with more specific product names, I tried to ring BT again...
This time I resisted the "But you're already on the best package" speech and tried to explain the difference between a download limit and traffic shaping - by the way, I find it annoying that not one of the sales team (all of whom work for a major internet service provider) I spoke to seemed to understand the difference. Eventually I was transferred to the technical department, which was useful in this case as I could check once and for all if the usage restriction was still active on my line, 30 minutes of language-barrier-awkwardness later we decided it clearly was. At this point, the lady informed me that she had put notes on my account and that I was to contact the options team the following day for further advice.
I did just that. After explaining the difference between download/traffic restrictions the sales advisor, after consultation with his manager, informed me that I would be unable to recontract until my current contract expired. This didn't make any sense to me and I proceeded to send a complaint email to BT asking why they were so against me giving the company more money and to get in contact with me to resolve the issue.
They contacted me today. And, as you can probably tell by the tone and length of this rant, they didn't resolve the issue. After the usual back and forth about download vs traffic restrictions the lady informed me in no uncertain terms that there was nothing they could do as the system would simply not allow me to get Unlimited BT Infinity 2. This seems bizarre to me as all the availability checks I have run clearly list the following:
- BT Infinity 1
- Unlimited BT Infinity 1
- Unlimited BT Infinity 2
The "system" at BT clearly has the final word. I find it very difficult, however, to believe that the reason I cannot get the service is because it is not available in my area. Removing P2P restrictions doesn't seem like it would require any major hardware changes so I believe that the "system" is simply blocking my ability to get rid of the P2P restriction as I am an existing customer.
If it is available for new customers in my area, then it is an insult to us all that BT can put the following on their website:
Some Internet service providers put restrictions on certain types of Internet traffic or limit how much you can download or upload which means at peak times of day, customers may experience slower speeds.
We don't think that's a good enough experience for BT customers so we have made all of our unlimited products 'Totally Unlimited'.
Does anybody know if there is any truth to the 'unavailable' story? Is the availability checker on the BT website broken? Has anyone had similar issues trying to recontract? Is Sky broadband any good...?
Sorry for the rant... If you got this far, thank you for reading!
Solved!
Go to Solution.

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

End of my Tether with Broadband fault at the excha...

Evening All,
I've reached the end of the line it seems with BT technical support and Im now heading for a deadlock situation. Heres a bit of background from the past 7 weeks or so to try and outline the problem I've got, whether it inspires any suggestions from the community as to how to proceed or potentially makes others aware of the tragic failings of this massive organisation in the semi rural areas across the country.
Had a new line installed as part of home move order which was placed 3 weeks in advance of our move. The engineer attended on the 31st July 2013 to install our phone line. We had a new line from the telegraph pole in the street wired directly to a newly installed socket in our living room. This is the only socket in the house. Unfortunately, the phone line did not work for calls, and I had to raise a fault with BT immediately. By the 5th August we had a working phoneline after finding several faults on what was a newly installed and tested line. Good work engineer #1. I then phoned BT back to say I wanted the broadband component of the homemove order fulfilling. I was told that I would need to phone again to get this once the phone line was installed as they couldnt raise the broadband order against a line which didnt yet exist. I found this slightly frustrating but liveable as I was told it would only be 48 hours from placing the order to having the service activated.
I phoned BT again on the 9th because my broadband had still not been activated. I was told the order had an error and had not been placed. My order was then expedited and filled on the 10th to activate my services. By this point I thought “great” as it seemed the ordeal was over.
Once the connection was enabled, I noticed the speed was very slow to use. My homehub indicated a sync speed to the exchange of 8mbit downstream and 0.45mbit upstream. After the first 3 days had passed and the line training should have been complete I ran the BT wholesale speed test to reveal my line had a 2mbit profile assigned to it. I phoned BT again who informed me of the problem and offered to reset the IP profile which would then lead up to the full line potential within another few days. For a period of 3-4 days this produced results at a maximum of about 6.5mbit, even though my sync speed to the exchange still showed 8mbit downstream. At this point it seemed to be resolved as much as it would so I considered closing the fault out. The same evening I noticed the speeds started degrading, to the point where the connection was completely unusable (a few kbit). I could not even ping a basic site.
I phoned BT again and they offered to send an engineer once I had convinced them of my competence to plug a router, microfilter and phone into the only socket in the house. The engineer turned up, completed the checks within the property and found the line to be fine in terms of noise/gain/etc etc. He surmised that the problem was within the exchange and bounced the issue back to wholesale. I was not informed of the results and BT helpfully offered to close out the fault because no fault was found. This is even though my connection was still fully useless.
I then phoned BT several more times going through the same infuriating conversations. Another engineer was produced. He did the same again.
We then repeat this same process a few more times. Sometimes the connection worked between engineer visits, sometimes it did not. However the same fault emerges over the course of a couple of days and we start the loop again.
I am now in the lap of the UK based resolutions team in Newcastle. However, they are not getting anywhere with BT wholesale who are still not recognising and resolving the exchange based fault. The really frustrating thing is that this is not just affecting myself. There are at least 7 other customers in the same exchange complaining of the same fault. BT have not recognised these may all be related and have been sending engineers out the tackle the individual problems of us incompetent customers setting up our routers incorrectly. However this is now turning out not to be the problem, and it is in fact the exchange. But BT broadband aren't getting anywhere with wholesale who seem to be refusing/unwilling/incapable to accept that the fault is within the network.
I am 7 weeks into this fault and hence heading for the stage where I will be requesting a deadlock letter from BT to take to the ombudsman. I have no ADSL alternatives at the exchange, being in a semi-rural area and BT is the only supplier in the area. Basically, I can either stick with BT on a connection which works intermittently and occasionally, or look at a more expensive laggy satellite system. However, this seems a tad unfair as I have plenty of neighbours enjoying the 8mbit max speeds in the area. Also, the exchange is under consideration for fibre upgrade so others in the area will be enjoying even more modern age tech, the unlucky few will still be getting ignored by BT as it suppose its difficult to fix all of the problems so if a few customers are left out, who cares?
I have requested multiple times that someone pick up this issue and own it to resolution because we, the BT customers, are paying for the incompetence of the whole organisation to resolve faults in a fair and reasonable time scale in a number of engineer visits befitting the problem. This seems to be falling in deaf ears. I have requested multiple times that the issue be escalated to avoid going round the same loop. That seems to fall of deaf ears also. The same team of BT resolution personnel are bouncing the same issue round and round to try and stop the issue escalating. One person told me the issue would be passed onto the tier 2 manager but that was a week ago and I've since heard nothing more.
I've guestimated that I've had at least 7 engineer visits to either the property or exchange on behalf of my fault. I know of 7 other people in the same boat (I know this because our local post office has a list of known broadband “problem” customers) who will have arguable had a similar number of engineer visits over the course of their faults or complaints. So I would round up to 50 visits to the one fault which hasn't fixed it. Thats at least £5000 wasted, going on BT's charge to customers for a wasted engineer visit at £99.
I feel its a very sad situation that the small percentage of “difficult” problems such as mine are being kept under wraps in order to conceal the multiple failings of this thoroughly salami sliced organisation which Im sure presented plenty of opportunities for statistics to become lost. Not to mention glorious overheads of multiple engineer visits.
So there it is, I have 7 days before the 8 weeks are up and I involve the ombudsman. I have got no where with BT on any front and my fault is still being thoroughly contained by the faults team as they are completely unwilling to raise a serious complaint about the handling of the case while the faults is still existing. A very clever trick which I presume waits for the satisfied customer to develop before receiving feedback on their wonderful experience.
So if anyone reading this happens to be a BT employee/share holder/director feel free to offer up suggestions on how to progress this anywhere. And anyone else reading this – if there is any alternative provider for services in your area, I would use them. BT will not help.
Apologies for the increasing sarcastic tone but reliving the situation in word form is even more laughable as a state in the year 2013. I had broadband 10 years ago that was faster and more stable.
Kind regards
Matt
Kirkby-in-Furness
PS - had to connect to an adjacent neighbours bt hotspot as a guest to post this! Took more than 1 hours to load the community.bt.com page

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

TS4009 I have followed the steps above but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock up in top right-hand corner, but not sure how to unlock it.

I have followed the steps above for downgrading iCloud storage options, but when I get to the screen to select a downgraded option, the Done button is grayed out and won't let me select a new option. I see a lock in top right-hand corner, but not sure where to go to unlock it.

Choose Apple () menu > System Preferences, then click the iCloud icon.
Click the Manage button.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose your current plan, then click Done.
(from http://support.apple.com/kb/HT5527 )

I updated imovie, which is now totally different. I tried to import videos from iphotos, but the system is now stuck on "import" and it doesn't include iphotos. Clicking on "close" doesn't work. How do I get out of "import"?

I updated imovie, which is now totally different. I tried to import videos from iphotos, but the system is now stuck on "import" and it doesn't include iphotos. Clicking on "close" doesn't work. How do I get out of "import" and then how do I access iphoto?

I have asked a moderator to provide assistance, they will post an invite on this thread.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I have OS X I think. In any case I installed an updated firefox and my OS itself isn't updated enought to run it. So can I either somehow downgrade to the old firefox or at least somehow access and export my bookmarks?

I have OS X I think. In any case I installed an updated firefox and my OS itself isn't updated enought to run it. So can I either somehow downgrade to the old firefox or at least somehow access and export my bookmarks?

Swarnava, the OP is using a Mac, not Windows.
@Jubjub, based on your More system details... on right of your post you have a Intel Mac OS X 10.4.11
The last version that will work on your OS version is Firefox 3.6.* as the current 3.6.24 can be found at http://www.mozilla.org/en-US/firefox/all-older.html

Use the system lang of AIR applications auto update.

Hello,
I recently used the auto update framework for my AIR application, this works fine but i have a small problem.
I made some reasearches and i found AIR uses the system lang by default. When i install my package for the first time, the lang is my sytem lang but when i find a new update after running auto update of my app, the AIR updater window doesn't use my sytem lang, which is french, but uses english lang. I'd like to put this window in french.
Thanks.

Try loading and using the add-on from this link: https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/
Many add-ons do in fact work if you force them to run. The procedure to roll-back is given in this article: [[installing previous versions of firefox]]
Unfortunately the official Firefox policy is that you downgrade to 3.6 which is supported for a while longer, and not the now unsupported Firefox 4. If after installing and running the ''add-on compatibility reporter'' you still have problems there are ways around the official policy.
I think it is absurd that Firefox 4 may be used by tens of millions of users one day and a few days later those that upgrade to Firefox 5 should be not only told not to use a now unsupported browser, if they need to revert due to problems, but are actually obstructed in attempts to do so. See also [/questions/840397#answer-205154]

When the system status says icloud is OK but it reports "encountered an error when connecting to the server", where do you report the problem, or how do you connect?

When the system status says icloud is OK but logon reports "encountered an error when connecting to the server", where do you report the problem, or how do you connect?

Yes i am hoping staff here will look into things, even if i can not get the speeds back what i previously had for near 6 months it would be nice to know why i can not and why the download has dropped by around 10Mb and why my upload is now inconsistant.
Ironically the post concerned got edited because i actually posted the full rather silly reply the Indian call centre made babbling on about down rates rather than the uprate i queried with them.
Bit of a shambles really no real way on BTs web site to contact anyone with regards to broadband issues.
The form which you kindly suggested and i appreciated your help ended up in the hands of someone who either did not bother to read the query or just had such a poor grasp of English they did not understand the query.
Pretty pathetic really when BT are the largest telco in the UK. I think ill be taking my broadband business elsewhere regardless at the end of my 18 month contract, while im sure staff here are wonderful and may even yet help me, i do not particularly want to go through the almost like pulling teeth pain of getting any future issue looked at.
They are great at quickly fixing voice line problems and have a great test on their site. Broadband side of things and support for that though seems a shambles.

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.

I've the iphone 4s, and My battery show me 40% than the phone shut down,some of my friends the same, from when i'll update the system os.
We've think that Apple do it for making the change of the phone!! :O
what will we have to do for making the downgrade of OS of the phone?
tks Andrea

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Try each of these in order until the issue is resolved.
Apple has never supported downgrading of the iOS.

Device object not present,restart the system and run setup again????

i install window xp sp2 in my macbook,when i install driver by mac os cd,installation run until sigmatel,it show error,the my mbp will restart automatically,and the driver installion not complete!! i try to install sigmatel idt sound driver manually,when system update the hardware configuration,it show an error message
" device object not present,restart the system and run setup again"!!!! so i can not fully install bootcamp driver in window!
any can help??
macbook pro 13" 2010 mid

Hi:
Your notebook is not supported by HP for Windows XP.
Please read the XP downgrade guide at the link below for instructions on how to get your audio to work in XP.
http://h30434.www3.hp.com/t5/Notebook-Operating-systems-and/General-XP-Downgrade-Guide-for-HP-Laptop...
The specific instructions for your model series can be found in the section titled 3. Difficult Models
Paul

After first restart after installing Mavericks the system can't identify the internal MacBook Monitor anymore

I am writing this using an external monitor in the office from my MacBookPro 8,1 (April 2011). After installing the upgrade the monitor worked fine. After shutting down the system and restarting it the next day the apple sign was shown for some seconds, then - I assume this was the time when the operating system was was finished loading, the screen went black and stayed that way.I the attached screen shot one can see that only one external monitor is identified (sorry for the german language). Anyone has any idea what to do except downgrading using time-machine? this is what I am about to do. thanks for any help or ideas!

The auto-conversion to core storage is not a bug anymore than the automatic drive encryption during the Setup Assistant unless you pay close attention. Apple is giving you the push into the future of OS X.
Furthermore, Apple does not really support Linux, ESP, or rEFInd. Windows is only supported via Boot Camp on a drive that has only one extant partition - OS X. The consequence of this is that Apple will not test this other configurations for any compatibility with OS X. We may not like that but it is what it is.
I am quite familiar with configuring multi-boot volumes like yours, so please don't call me a fanboy because I don't see things all your way.

FAQ: What are the system requirements for GroupPix?

FAQ: What are the system requirements for GroupPix?
Answer:
iOS: minimum iOS version is 6.0 GroupPix 1.x runs on iPhone 4, 4s, iPhone 5, or iPod touch (5th generation or later)
Android: minimum OS version 4.0 GroupPix 1.x is designed for Android phones
Message was edited by: Pattie F 11/7/13

For Mac:
http://support.apple.com/kb/SP663
Software:
Mac OS X version 10.6.8 or later (intel-based hardware)
400MB of available disk space
iTunes in the Cloud and iTunes Match availability may vary by country.
Hardware:
Mac computer with an Intel Core processor and 512MB of RAM
To play 720p HD video, an iTunes LP, or iTunes Extras, a 2.0GHz Intel Core 2 Duo or faster processor and 1GB of RAM is required.
To play 1080p HD video, a 2.4GHz Intel Core 2 Duo or faster processor and 2GB of RAM is required.
Screen resolution of 1024x768 or greater; 1280x800 or greater is required to play an iTunes LP or iTunes Extras
Broadband Internet connection to use the iTunes Store
Apple combo drive or SuperDrive to create audio, MP3, or back-up CDs; some non-Apple CD-RW recorders may also work
Apple SuperDrive to back up your library to DVDs; some non-Apple DVD-RW drives may also work.
You can run OS X 10.6.8 in an Intel-based MacBook w/ first model, in retail DVD.
But it won't work in a power-pc architecture Mac... see specifications:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Hopefully this helps.
Good luck & happy computing!

Broadband downgraded by the system.

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