Broadband Support - Indian Helpdesk is awful

Sorry BT but having an Indian Helpdesk is the worst thing you can possibly have. The staff may well be cheap and save BT lots of costs in terms of overheads, but the poor quality of service that this produces is in no way worth it. The two people I have spoken to where so amature it was a joke.
BT should mean 'British' Telecom and not British Telecom - Poorly paid and inferior Indian staff

Its not just awful its totally incompetent.
Been trying to get slow speed fixed for a fortnight. Finaly sent an engineer after trying to tell me the line was OK. (speed 200kb). One agent said line must be ok if I could use facebook!
The engineer was tasked to the wrong no! He did not do anything. I called them and they now say they have to restart the whole test procedure again. They obvioulsy have no mechanism of changing their mistakes without gioing back to the beginning. So we now enter the THIRD week with no progress!!!
Wil be leaving BT totally at first opportunity. BT are treating customers as revenue fodder and only interested in profit for shareholders.
Oh and moderator dont bother trying to tell me how to contact the call centre or increase the speed or check on speedtester. I have called so often and used speedtester so often I can do it while sleeping.

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Re: Broadband Support - Indian Helpdesk is awful

I've just finished a live chat with the so-called "help" desk. Totally unhelpful. Despite telling me that the average wait time was 8 minutes, I waited well over 10 minutes for the chat to begin. What is more, I was moved back down the queue several times!!! Outrageous! The "helper" at the other end then took another several minutes to actually respond. The "helper" did sort my problem out after about 10 minutes but when asked to answer my questions about the queuing system and its lies (I had to ask the ame question 5 times) and after I suggested it was about time that BT moved its "help" desk back to the UK, the "helper" decided to "requeue" me before I could make record of the chat!! I was certainly ot going wait another 20 minutes to be sucked in again. My issue had been that BT had disactivated my Caller ID after I called the help desk about phone charges, DESPITE INSISTING 3 TIMES that I wanted to retain that feature! The "helper" took almost 20 minutes to arrange reactivation and NOT answer my complaint about their chat queuing fabrications. It is obvious that these "chat" people have lots of chats open at the same time and that is why you do not get their full attention. Scandalous considering the exorbitant costs of a BT line.

So....did you get your problem sorted?

Broadband Support

Hi,
I've been trying to call BT Broadband Support for the past few days to follow up a case.. all I seem to be getting is "Sorry, our helpdesk is closed" when apparently it's a 24/7 line.
I work days, so it's easier for me to call of a night but unfortunately I haven't been able to get through recently.. has this line stopped running as 24/7 support?
Cheers,
Dan
Dan Miller

well the wifi compatability is most likley casued by the n setting, switchign it off would fix the adpators not working unless they were unable to detect the signal which would likley be caused by the channel range of the adpater and can be fixed by changing the default one on the hub, also the encryption setings can cause errors with older adapters down to the rather flexible way the standards have been evolved, that sort of conflict can often be fixed by a firmware update for the errant adapter, or driver update.
aside from that a detected but undiagnosed line fault would suggest that you need to get intouch with bt voice, complain the line is noisy and get them to fix it (lines are voice problem signals are bb problem for fault reporting) dont mention the bb problem to the voice desk just the crackly noises weather there present during the call or not, if there always there eamil them, tell them in the email to ring you on an alternate number (mobile preferably) to discuss the problem and arange engineer visit (dont ring them from the mobile it cost's you money on your bill)
if you dont own a mobile i would suggest wasting 10 quid on a disposable payg from somewhere like tesco untill the problem is fixed (keep it if you dont mind following the topup guidelines to keep it active after the initial registration time)
as for lodging a complaint go to the main bt home page, select contact us, and follow the click through links to the one that says register a complaint, fill in the online form and click send at the bottom.
as a shortcut you could just click the link here;
http://bt.custhelp.com/cgi-bin/bt.cfg/php/enduser/cci/bt_afdpage.php?p_sid=CGEuH_Vj&cat_lvl1=2702&ca... is a fault with my phone line&p_afd_inc_router=LineFaults&p_afd_customer_classification=complaint&p_afd_customer_category=complaint&p_source=helpandsupport

About windows 10 supporting indian regional languages. especially on phones.

I'm presently using lumia series phone which has windows 8.1. And does not support many indian languages. But the pc version of windows 8.1 supports the aforesaid. Hence the windows 10 is universal OS across devices, will that support indian languages
on all those devices?? Moreover, i'm requesting you to develop a typing software for indian languages as like as google input tools.

Hi,
Since Windows 10 final edition is not released, it's hard to say if Windows 10 or Windows Phone10 support Indian language. However, if you have any suggestion with Windows new product, you can post your suggestion by using Windows Feedback in Windows 10.
Roger Lu
TechNet Community Support

Nokia Phones supporting Indian Languages

Dear All,
Can you please tell me which of the Nokia Models support Indian Languages, and possibly what model support which Indian Language.
I am working on compiling a list for my research work. Will appreciate any help.

19-Dec-2006
11:56 AM
panariga wrote:
It is possible that n93 (for example) will support SDHC cards with new firmware?
Unlikely, very very unlikely.

Adobe Reader None of the version supports Indian Language Hindi

Hi,
Can anybody tell me when Adobe Reader will support Indian Language Hindi?
The problem in detail as:
I can save MS Word 2013 file as PDF or I convert some of the report to PDf. It is perfect. But when I want to copy paste the same pdf data to MS Word or Notepad or any other editable application then data gets lost. All Garbage data is getting pasted. PDF do not retain Indian Language data like other Languages (English, Japanese, Chinese, etc.).
I am waiting for Adobe to solve this problem from the year 2006.
Please help.
Regards,
Sitaram Gaikwad

More info.
I just created a Word document that had very simple sample text in davanagari (क ख ग घ ङ च छ ज) and uses the correctly set up fonts Arial Unicode MS and Mangal. Printed to Adobe PDF printer.
These are displayed correctly in Acrobat X.
They copy back to Word exactly as their original characters.
However, I have not tested with diacritics or ligatures. I can well imagine these do not travel well.

At my wits end with broadband support

Last week my connection dropped out - BTHomehub2, broadband light goes orange and appears to like it, as it stays that way for an hour and after a restart & reset. Despite it being 10.30pm i'm pretty reliant on my connection, so i call up the support line and a young woman answers the phone and it doesn't bode well early on. Part way through explaining my situation she started sighing, so i apologised if i was boring her, but she reluctantly agreed to test my line, can i have your details etc. At this point she vanished for ages, so i spent that time submitting a fault report on the website. After a while she came back and started telling me how a fault had been detected and that it would be back on soon. Great - how soon? Up to 24 hours... well, inconvenient but if that's the best guess you can give i suppose that's all i can go on.
Early the next morning i notice the fault report has been "resolved" on the website. Erm... nope, it hasn't, the broadband light is still full on orange like a pelican crossing beacon, attention whore that it is. So, ring them up again and explain my concern - that if it shows as resolved then perhaps it will be overlooked. I was assured that someone from 2nd line support would be in touch. He called about nine, introduced himself as Pradesh from 2nd line support and that the fault was with the exchange, who had been informed and someone would be in touch if there is news.
The next time i spoke to the support line, within a few minutes of getting through i feel like i've done something naughty at school, with the lass on the other end just talking, relentlessly, until i managed to refer her to the previous conversation i had with her colleague that morning, suggesting she should check the log and read up on my fault, but she denied there was any record of a call earlier. The conversation progressed, and then she read a quote from me, from the call earlier in the day! I asked her if that was a super power or if she had been mistaken and had found the call record - she then got very agitated, told me i was being rude and if i swore again she would hang up - i had certainly said nothing obscene - so i challenged her attitude and asked to speak to someone else, perhaps a supervisor, but we all know that there's never a manager on shift, there are no supervisors and they are unable to put you through to anyone else - like these call centres are run by anarchic mercenaries, no leaders, and no contact with the outside world - who are you hiring, BT? The cast from Mad Max??
At some point she hung up on me.
Last of all, i spoke to a chap named Angurag, who was super-sympathetic, and super-pleased to be given the opportunity to help me out (No-one should be that enthusiastic about dealing with a broken broadband connection. It's wholly un-natural), and was super-polite, but ultimately just apologised a lot and told me someone would be in touch.
No-one was.
About 36 hours after it went out, the connection returned but, since that day, it's been dreadfully slow. I've given it a couple of days as i understand the weather has caused problems at a local exchange (as reported by a different ISP's exchange fault tracker - BT, why don't you have one of them?) but it's gone on too long, so i called this evening and was told that the connection appears fine from their end so an engineer would contact me...
four days from now. I told him forget it, i'll just hope the internet gremlins sort it out as i am, literally, done with talking to a helpdesk that provides no help and involves four separate departments to even report a fault to the engineers (1st line -> 2nd line -> wholesale -> engineer, which is then reversed to inform the customer even what the problem is - that's simply retardedly long winded).
I've been a customer for some time, i've endured some real junk from BT but i've stuck with it. Think i'm as close tonight to leaving and risking my connection with Virgin as i have ever been. I pay far too much for this.
Please don't take me up as a moaner, i'm a very low temperature guy 99.9% of the time, i'm just at the end of the ol' rope with regards to ever speaking to someone at BT who has a clue ever again.
Solved!
Go to Solution.

Thanks for the reply, little confused though, not entirely sure how it helps my situation. My main concern is that i am still entirely in the dark as to what the problem with my connection is, and i have nowhere to turn to obtain information or help of any kind. The fault they detected is at the exchange, but it's not at the exchange, and there isn't a fault, but someone will call me back inside an hour, four days from now, or never, as long as no-one imagines me swearing at them. Madness, i tell thee.
I am, again, sitting in the queue on the phone, hoping beyond hope that this time i will stumble across one of the few really useful and helpful members of staff (very often a Geordie i notice), as faults in the past that have had the helpline lead me on a wild goose chase have been resolved in seconds when i find that right person.
Instead, it appears that BT have outsourced their support line to Mordor or somewhere, and the modus operandi is to make stuff up, lie through their teeth, pass the buck - basically anything to get me off the line as soon as is possible, regardless of the service.
Can't even get the btw speedtest page to load now, times out. Pigeons would be more effective a means of communication. Now i'm wondering if they're expensive to keep, what sort of union they have etc.

Lightroom 5 - I downloaded original purchase 2.14. After a crash I reloaded today. I can see the files but can't open. I don't want monthly cloud subscription I want open the program. Customer Care (no phone support and email are awful)

Why won't my LR 5 open?

I have described the whole issue here. It seems like there is NO support unless I buy a subscription.
After paying for this CD (Amazon) and I have the serial # . The files are there but nothing opens.
Customer Care on the website is useless! All it does is go to troubleshooting which didn’t help at all. That’s how I got to forums.
I have WIN 8. No screen capture, all you see are files/folders.
Carol

Blackberry z10 support Indian Hindi language or not?

Blackberry z10 support Hindi language or not ?? please tell me,because i want to purchase this handset.

It has support for some good number of languages inclusive of Hindi. So go ahead and get your Z10.
Looking for SMTP Servers, Bulk Emails and Bulk SMS services at an affordable price to help boost your business? Look no further. I've the solution for your needs. Contact me now.

Infinity failed after 1 day - RUBBISH customer sup...

I had infinity installed on Monday, it only lasted a few hours, now getting about 800kbs. Contacted tech support, Indian helpdesk, absolutely rubbish - they run off scripts and had no clue. Promised three times to call back once they had spoken with engineering, they did not. I am back on the phone now waiting for an response for 25 minutes from the helpdesk. I think the white modem they supplied from Huawei has failed. For a fraction of the cost I could have got a fairly good service from Sky. My advice. Go there, BT is not worth the trouble.

I really understand your dissapointment..... but as Edd mentioned please give the forum a chance to help.
That white Openreach Modem has a bit of a reputation as I expect you may have heard.
I hope the Openreach engineer mounted it vertically on a wall.
This gives the cooling vents a chance to work correctly.
Mind you I had heard that there was a new revision of the modem out now that had it's problems fixed.
But we may be jumping to conclusion about it..... you never know if you are using wireless it may be just a conflicting/interference problem. The HH3 doesn't seem to Automatically avoid these busy wireless channels as well as it was expected to.
Anyhow it would be interesting to see what your Internet Profile is over a wired connection test as Edd suggested.
Btw.... not heard a single person praise the foreign customer support staff.... However there are a great bunch of Forum Moderators (BT staff) here, that get involved and try their hardest to solve problems.
Lets see how you get on initially.... and if it turns out you need further help you can click on a forum mods name to get a contact form = http://bt.custhelp.com/app/contact_email/c/4951
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Support for Indian Regional languages in OBIEE 11g

Does OBIEE 11g support Indian regional languages like hindi, tamil, malyalam etc ?

Dude,
NO,it doesnt support any languages mentioned :d ...Y u got this doubt?? any specific requirement to do in regional languages.
I dint hear anything of that sort,did you come across.
Hope helps you.
Cheers,
KK
Edited by: Kranthi on Jan 13, 2011 3:21 AM

InDesign Unicode support to Indian Languages

Now a days, most of the applications are supporting Unicode Indian Languages. But till today Adobe is not fully supporting this. The hyphen part is not there, some of the characters can not be typed directly, some conjuncts character do not form ... We tried to use the "Adobe World-ready single-line composer" in Paragraph style - Justification, using scripts. This is not documented any where in Adobe! It is high time that Adobe should support Indian language unicode in their applications. Many of the other application are only supporting Unicode. So please take up this as urgent one.

Try IndicPlus from MetaDesign Solutions. This is an Indian Company and may be able to help you. They had developed a composer in InDesign which they used to ship for InDesign CS2 and CS3 and then abanodoned development on it when Adobe Released World Ready Composer. IndicPlus shipped for CS4 and CS5 is now based on World Ready Composer but still thay are maintaining IndicPlus for CS2 and CS3 based on their in-house developed composer.
You can talk to them and check if they are willing to extend their previous composer and resolve some of the issues related to Indian Typography.
http://www.metadesignsolutions.com/products/indicplus.php

Why no Indian language support?

Being one of the finest business device manufacturers, why RIM is not supporting Indian languages? I can view websites using OperaMini (as image). Still, the mails which I receive in Indian languages appear as blocks! It is so sad that RIM is not at all considering Indian community, may the one of the largest consumer community in the whole word..
With regards,
benny

Like said above just use you're blackberry usb cable and connect it to your computer, then download desktop manager and install a indian language support, if you want any more ideas or information try a search on Google about installing seprate langauges to a blackberry device.

Outrageously high broadband fee by monthly direct ...

Confused by constant increases in Monthly Direct Debits, spoke with the indian helpdesk on numerous occasions over the past 12 months and to be honest I am outraged by the change of paying an increase in a Broadband Only option 3. Look if I take up a 12 month contract I know how much over a 12 month period I should be paying. Please do not try and tell me how to work out the BT way of billing! When they originally sell you a service, its generally pay X for 3 months then goes up to X for the rest of the period, so why do BT feel the need to increase your payments. The last conversation I had was because of the predicted useage on my telephone, BT felt the need to increase my monthly direct debit? Why? I have never used the the BT landline for calls, it is a broadband only option so why are they using this predicted useage! Listen, when I took the service out it should be £11 a month line rental and £ 25.99 broadband, so why am I constantly fighting to keep my broadband amount to £37 a month (which I am more than happy to pay, or was anyway), which it should be, but instead I am paying £49 a month for broadband only!!!
£49 a month for broadband... Incidentally started doing some investigation on other service providers and what I am paying is more than double. Also to top it off the exchange I am on only handles 2meg download.
Can someone investigate this immediately because I am not prepared to contact your indian helpdesk who are totally useless.
Thanks

Hi stevem1981,
Welcome to the forum.
I think Ectophile's right, it sounds like you're on a Monthly Payment Plan, where a set amount is taken from your bank account each month, and then you receive a quarterly statement advising of your debit/credit balance.
If your account is in debit or credit by a large amount (and this is relative to what you pay monthly) then the amount is reassessed and increased/decreased accordingly.
If you can send in your forum username and BT account details to the email address registered against my profile I’ll check this further for you.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

New Broadband worked for a day 8 days ago and BT s...

Hi
This is on behalf of my mum.
She had BT total broadband and telephone line installed on the 22/3/2011 she moved from virginmedia and took her number with her.
The broadband worked for half a day and has not worked since.
The Internet light is constantly flashing orange and purple and never connects.
For the first 4 days when calling bt she was advised there was a problem in the area each time she rang for northern england, northern ireland and scotland.
However a problem this big where no one in those areas could connect would make the news!!
My mum has asked several neighbours and friends if their bt broadband is not working and theirs are working fine.
She has now also called bt broadband support for the last 2 days and has been promised callbacks which do not arrive and also when calling back herself is advised she will get a callback in 24 hours which never happens.....
I live approx 200 miles away and have tried to diagnose the best I can and have ascertained there seems to be an ADSL connection but it doesnt then connect
Am I right in thinking that a homehub (3) authenticates via telephone number to connect to the internet?
If that is so then is it possible that the bt line was installed with a temporary number and then the virginmedia number was ported in and then the broadband stopped authenticating if the temp number was the allowed number and hasnt been updated?
Any help would be greatly appreciated and she has tried all the usual reset, take the front of the bt linebox, changed the filter etc etc but nothing works and bt are providing her with no customer support whatsoever.
many thanks
a very ear chewed off son :-)
Paul

Hi PaulN
Welcome to the community.
We can investigate this for you but will require some more information from what you have explained you have gone through a lot of the basic diagnostics and as you live far from your mother, posting up router stats on here isn't really an option.
Contact me via the contact us form in my profile and I can assist you further.
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband Support - Indian Helpdesk is awful

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