BSOD on toshiba qosmio x775 q7272 0x100000b8, hal.dll, athrx.sys, ndis.sys and ntoskrnl.exe
This is my first post on the toshiba forums. Recently i have been gettin the dreaded BSOD (blue screen of death) on my toshiba qosmio x775 q7272 with the error code 0x100000b8 'attempted switch from dpc'. So far i have scanned for viruses which was clean, checked both hard drives for errors also clean, and checked RAM and re-installed the drivers for my atheros WLAN card. I am now out of ideas as to what to do. Normally crashes occur when the laptop is moved but doesn't always, like i can have weeks of no BSOD then all of a sudden i have 2 within 20 mins. I am only keeping this brief and there are details that i havn't included but they seem minor to me.
Please help i am getting frustrated as it never BSOD on games just menial tasks which makes no sense at all, any feedback would be greatly appreciated.
Regards Sam
OK thanks here are the mini dump files
Attachments:
050112-49311-01.dmp 261 KB
050112-38501-01.dmp 256 KB
041012-31949-01.dmp 256 KB
041512-39171-01.dmp 256 KB
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Screen at the time of screen frezz:
Attachment 1(erro 1.jpg)
BSOD:
Attachment 2(erro 2.jpg)
I've been searching the internet for some time but i couldnt find anything, if someone can help me i'll be very grateful, as i only pretend to play on it and, dont even think I can use the guarantee because I am not in the Us anymore.
If you need any more information that may help, please ask.
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Attachments:
erro 1.jpg 170 KB
erro 2.jpg 165 KBQosmio X775-Q7170
Peculiar assortment.
Bug Check 0x7F: UNEXPECTED_KERNEL_MODE_TRAP
Caused By Driver : ntoskrnl.exe
Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
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Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION
Caused By Driver : win32k.sys
Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Caused By Driver : ?
From the JPEG:
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Caused By Driver : dxgmms1.sys
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Intel Management Engine Interface
The dxgmms1.sys driver is part of DirectX, which is related to the graphics.
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Attachments:
Dumps.txt 3 KB -
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Dokie!!
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BSOD hal.dll+12903 and ntoskrnl.eve+185543
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4gig ram
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==================================================
Dump File : 061914-34788-01.dmp
Crash Time : 6/19/2014 9:02:30 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`04cbe038
Parameter 3 : 00000000`b2000000
Parameter 4 : 00000000`00010014
Caused By Driver : hal.dll
Caused By Address : hal.dll+12903
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061914-34788-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 270,984
Dump File Time : 6/19/2014 9:04:35 AM
==================================================
==================================================
Dump File : 061914-38735-01.dmp
Crash Time : 6/19/2014 8:55:48 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`017ac900
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+6f880
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17273 (win7_gdr.130318-1532)
Processor : x64
Crash Address : ntoskrnl.exe+6f880
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061914-38735-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 270,984
Dump File Time : 6/19/2014 8:57:53 AM
==================================================Tmtz15
There wer all related to hardware and called BCC124
Stop 0x124 is a hardware error
If you are overclocking try resetting your processor to standard settings and see
if that helps.
If you continue to get BSODs here are some more things you may want to consider.
This is usually heat related, defective hardware, memory or even processor though
it is"possible" that it is driver related (rare).
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Synopsis:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.
Generic "Stop 0x124" Troubleshooting Strategy:
1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable
ways.
2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.
3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.
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Their website should provide detailed instructions as to the brand and model-specific procedure.
5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.
6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the 3rd-party memtest86 utility to run many hours worth of testing. (6-8 passes to stress the ram out)
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Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is
free from defects - only that none were encountered during the test passes.
7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games,
utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine
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Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the hardware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent hardware troubleshooting steps may, in some cases, void your warranty:
8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
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Should you find yourself in the situation of having performed all of the steps
above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.
More advanced reading can be found here from a MS MVP IT PRO
http://captaindbg.com/bug-check-0x124-whea_uncorrectable_error-how-to-troubleshoot/
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Hal.dll always the same problem but no real solution :(
Hello everybody,
i have been trying to install Windows XP Pro SP2 (original and I am sure of the version) with Leopard and Bootcamp 2.0.
Like several other users, i had the "error disc" problem when installing directly on the bootcamp partition (without formating) and "hal.dll" when deleting the partition (and making one with both 128Mo partition and my old Bootcamp partition) and formating after.
Like most of the users who had this problem, I can't choose to format the Bootcamp partition when i choose the partition (choosing a partition installs directly windows and i don't have the step where i can choosing the formating method...).
I tried with 3 different windows CDs and none of them allow me to use the Recovery Console (Pressing R) and to format.
I didn't delete Bootcamp's 200Mo partition, since I saw in several forums that sometimes it can have tremendous consequences.
How can I manage to install windows XP? Does Vista works better?
Thanks for your help!Actually pr100, the Bootcamp instructions say specifically that you HAVE to reformat the bootcamp-created partition before installing windows. Here's the excerpt from the instructions:
"*Formatting the Windows Partition*
Even though Boot Camp pre-formats the Windows partition, this partition can’t be
used to boot the computer. You must reformat the new Windows partition using the
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All my other issues, from no-boot from anything (not CDs, not 'option,' not anything) were fixed by resetting firmware with an unplug-and-hold-down-power-button, plug-back-in-and-hold-power-button-until-you-hear-the-firmware-update/reset-bee p. That first bit was a heart-stopper with the machine not responding in ANY normal configuration I could discover until the afore-described bit of unplugged firmware resetting. Just always booted to the black screen of blinking DOS cursor scariness. Next it appeared to be installing Windows but finally gave me nothing but the hal.dll error at startup. Very depressing considering the sketchiness and contradictory nature of most of the posts here about fixing hal.dll errors. Mine included above. After about 10 tries at various Bootcamp/Windows setup options I finally decided to go NTFS and that's what fixed it for me in the end. Good luck all of you. Hope this further bit of insanity helps you. There was no way I was going to delete the 'extra' partition (200Mb) or the new 'free space' (128Mb) that Bootcamp also created in its partitioning process. As recommended elsewhere here. I'm really clueless about the whole boot process but I'm sure that Apple could make things better if they wanted to.
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HAL.DLL problem, no fix yet. APPLE plz help!!!
It goes like this.
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If I attempt to use as is, the installer goes directly to the installation process without properly formatting the disk. On restart, the Windows installation gives us a disk error.
2. At the disk selection screen, there is a way to delete the Bootcamp partition in the Windows installer, then recreate it and make sure it is properly formatted too. I tried both NFS and FAT32, the installer does its work without complaining. But at restart, I always get the HAL.DLL error...
And all this happens on a shiny brand new iMac, updated OSX10.5.2, no other software, nor Parallel Desktop installed...
3. Additionaly, the 32Gig selector seems to be rather imprecise. I get the FAT32 format option only when selecting a smaller than 30Gig partition size...
4. Maybe the bootcamp 2.1 upgrade would solve my problem, but the installers are only for Windows .exe file, and Windows doesn't work...
HELP!!!Must have missed an exit somewhere....
I ran the Bootcamp partioning utility. Created two partitions, one for OSX and one of 28Gig for BOOTCAMP.
I dl the Gparted LiveCD thing, burnt it. Ran it... But then I could see only one partition. I reformated it in FAT32... I could install Windows. But then of course, my OSX partition was gone...
I have to reinstall OSX for the fourth time. Just hearing the word Bootcamp is kinda giving me nausea by now Can't imagine that I newbie could survive this without going nuts. Apple has got to put some user friendliness back into this process...
How about having the installer properly format the partitions, as well as partitioning it so we don't have to deal with this in Windows? (since, for some reason, the Windows installer doesn't want to)
I'll try to see what I missed that did delete my OSX partition.. And I'll reuse GParted since that's what got me closer to my goal so far... -
Random BSOD - Toshiba Qosmio X500 13R (Windows 7 Home Premium x64) have min
I've been having some problems with random BSODs on my laptop.
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One day I closed the laptop and thinking it went into sleep mode but a few hours later when I opened it a BSOD stared me in the face,the processor part was pretty hot so I immediately restarted it to lower the temperature,but I remember that the BSOD had something about "Kernel Power" written on it.
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Thanks!!!
LAPTOP MODEL:
Toshiba Qosmio X500 13R
Specs:
QOSMIO X500-13R - RED
Intel Core i7-740QM Processor, 1.73 GHz
Windows 7 Home Premium 64-bit
18.4'' Toshiba TruBrite Full HD 1,920x1080
1000GB HardDisk (500GB + 500GB [7200rpm])
8GB RAM DDR3 (1,066 MHz) max 8GB
NVIDIA GeForce GTS 460M (1.50GB)
Wireless LAN b/g/N-Bluetooth
TV Tuner
Rewritable Blu-ray Disc
HD Web Camera with built-in Mic
Minidump file:
http://www.mediafire.com/?94akhevoscc8197>I still have a guarantee on this baby so I can get it fixed for free if it's a hardware issue, still I have some important work to do this week (already almost lost a crucial project file on this) so I want to try and fix it myself for now,until I get this project done.
The BSOD can be caused by software of hardware issue.
You can check if new OS installation would solve this if its software issue then a fresh OS installation is the right workaround. Before starting a OS installation, backup the data ;)
But of course the issue could be related to hardware; for example high temperature.
You said that you have noticed higher temperature while happening.
So maybe the memory modules are affected by higher temperature and this leads to BSOD. In most cases clogged fans are reason for that. Check if dust and debris needs to be removed you can remove dust using compressed air spray.
But if this does not help, I would recommend checking the hardware under warranty conditions -
My Qosmio X775 3D doesn't record video or just fails at it
Hello,
I have a Qosmio x775 with stereo webcams, but when I try to record 3D video it just stutters goes full screen and shows highly distorted 2 screens of video, and records side by side video... which when I use the Toshiba 3D player it just shows it side by side, no matter what configuration i give it.
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Im wondering if you have calibrated the 3D vision before trying to use the 3D future on this notebook?
The Toshiba 3D webcam supports Support 2D mode, Shutter Glasses 3D mode and Red-Cyan Glasses 3D mode.
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