BT answer phone not working

Hi first time post etc. My old landline phone/answer phone wasn't working well so bought new phone yesterday (BT Concero 1400) plugged it into the master socket and neither the machines answer phone or caller display work despite being set up as they should be. BT helpline not overly helpful - I suspect they wil say third party equipment so no their fault but I've read on other posts that a poor quality line can lead to answer phones not working - any advice?

peterg68 wrote:
Keith, hi sorry I've been out all afternoon! it just rings and rings until the caller rings off.
Cheers
PEte
Sorry to ask an obvious question, are you sure that the phone base unit is set so that the answering machine is turned on?
If it on, it would show "00" on the LED display. If its off, it shows "--"
If the base station is ringing, and the answering machine part of it is turned on, then it should answer the call.
Have you tried the answer machine on another phone line?
Also see http://bt.custhelp.com/app/answers/detail/a_id/10843/related/1
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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