BT Broadband & Phone Cooling Period

Hi
Basically i ordered & signed up for BT Broadband & Phone on 05.02.12 via phone. On the phone i was aware of how much my bill would be, activation date and delievery time. But an important factor i was NOT and i repeat was NOT told was that my cooling off period starts when i order and up till my equipment is delievered.
Now i recieved my equipment on 13.02.12 and all activated when i plugged it in. but after few days and not being happy with my services i decided to scan the market for better deals. Came across skys deal at the moment ( £22.50 a month ) for exactly the same as i have currently with BT. This was 20.02.12 i found this deal. Once i found it i decided to ring BT and discuss with them regarding me to cancel my subscription with them. Remember at this point un-aware of the cooling off period, but on the phone guess what im told? ' Well unfortually Mr Edy, the cooling off period starts from the time you order untill the date your equipment is delievered and activated '. ' If you want to cancel, we will have to charge you £230 '.
But what i dont understand and that is making me so angry. I was NOT told about this? Why wasn't i?
Now a member of BT, what can you do for me?
Aaron

Not to sound awful, but the chances are you would have been told that you have until the day of activation to cancel. If you're not happy, call sales and raise a dispute. They'll be able to get the call listened to and let you know the outcome.
If you were mis-sold, you'll have the opportunity to leave your contract. If you agreed to it (like most do as a passing comment) you're tied into the contract.
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welcome to the BT community forum where customers help customers and only BT employees are the forum mods
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If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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