BT Contract Cancellation - A potential Dominic Lit...

Hello everybody, Im new to this but need some help/suggestions.
Basically, we moved house recently and took out BT's 20mb Broadband and phone. Since joining we are not happy with any of it. The speed is around 5mb which is unnaceptable, were close to our GB useage and they charge a ridiculous amount per GB after this has been used. Added to this, they sent letter to us with the wrong name on the front, the customer service staff are very rude (Including the manager who I have spoken to)
Anyway....Lets cut to the chase.
Our service started on the 3rd June and on the 16th June (13 days after) we sent BT an email explaining that we want to end the contract. It says on the contract (which came into effect in March 2011), and I quote;
"Once we have provided the service, you may tell us to stop providing it at any time by giving us 14 days' written notice"
It says you may do this via phone, email etc so we emailed them on the 16th and got a call from them on the 17th stating that we cant get out of the contract. I read their terms and conditions only to be passed onto various people including the manager who told us that the terms and conditions do not apply for the broadband. He also kept telling me that it doesnt say that in their terms and conditions when it obviously does, it's in writing on a letter we have received and also on the internet.
Can anybody advise us what to do next? We have the right to cancel but they are somehow able to lie to us whilst still taking our money. I cant believe how a manager can be so false and be a blatant liar, despite me pointing out the ovbious to him. Its like talking to a brick wall!
Thanks for reading and hopefully somebody can point us in the right direction.
Cheers, Rich.

Thanks for all the replies. Im pleased to say the issue has now been resolved - Well kind of anyway, but were happy with the outcome.
Basically it was my Mom who took the contract out and she claimed that she was not told about the GB useage during the phonecall with BT. I wasnt sure of this obviously because I wasnt there at the time. The only thing I was so angry about was the fact that they were basically changing the contract agreement themselves even though it is in writing.
They have investigated our complaint, listened to the phone calls and the BT operator did not tell my Mom about the GB useage so we were in the right.
They have accepted this and upgraded us to the BT option 3 package for the same price, for a year. We now get unlimited GB useage and unlimited phone calls. The internet speed is still between 5-7mb but I think that is a fair result.
The only thing left to do now is ask for a letter of apology of the manager "Jon" as he tried to belittle me on the phone stating that what I was saying was infact wrong.
All in all though, its a fair result and thanks again to everyone on here

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Hi Patrick1410,
Welcome to the community forum. I am sorry to hear you have been incorrectly charged a cancellation fee. I'll be able to help you with your complaint. Please send me in your details using the "Contact The Mods" link found in my profile.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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BT Contract Cancellation - A potential Dominic Lit...

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