BT deny fallen cables
Hi BT cables fell on my car in high winds and they deny they even fell, any ideas to get BT legal to do the right thing. Didn't file a police report at the time, maybe I should have. Either my insurance company isn't very good or BT are avoiding taking responsibility. Cheers simon
Simon1 wrote:
Hi thanks but open reach is part ofBT, can't see the distinction, unless its a convenient complexity. Simon
Its a BT group company, much like many of the individual DIY stores, who are all part of the Kingfisher group, but operated as separate companies.
See http://www.kingfisher.com/index.asp?pageid=23
Openreach operates independently from BT Retail, within the BT Group.
See https://www.openreach.co.uk/orpg/home/home.do
http://www.btplc.com/Thegroup/Ourcompany/Groupbusinesses/index.htm
This is a BT Retail forum, and has nothing to do with Openreach.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
Similar Messages
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Trying to get broadband connected...
Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive. -
i cant copy and past my web page to give you better details
I am the original poster, and I got rid of CA Security Suite & and loaded the Avast! which has some great features even on the freeware. No more crashes or freezing & yes I think there is a problem with CA & Firefox, but am not sure what it is. CA was a big time hog. I also got rid of my ISP and installed a Intellinet Wireless G PCI Card & now am completely wireless on my PC. Faster by far than what I was paying $50/month for & I use my Windows Firewall.
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I used to be able to just plug in my phone with the USB cable to my Windows 7 computer and browse phone storage with no issues. Now my computer sees it as an android phone but when it tries to automatically install the drivers for my phone on the computer, i get an access denied error message. No option on the phone that i can see that allows me to mount phone as a usb drive. This used to work just fine with nothing more than just hooking up the cable. What gives??
Let's get that access granted again, e_rock_b. The HTC DNA doesn't have a special USB Mass Storage Mode that needs to be turned on. Usually, it's as simple as connecting and browsing http://vz.to/1jktbZD as you mentioned. If your computer is no longer allowing that easy access, try the steps at http://vz.to/1jktvr6.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport -
Has anyone been denied the edge program by sales after CSR states approval?
I have been a customer a decade. Even before it was called Verizon. Due to my latest events with CSR, the ELMIRA NY STORE(swore I'd never return- dishonest used car salesman attitude, do not like educated customers on Verizon policies-caught in lying, witnessed taking advantage of the young and elderly, practice illegal sales tactics, in need of moral and ethics training) I am considering switching to AT&T or purchasing unlocked phones and using different approach to cell communication. Looking into BOOST. That is how disappointed and frustrated with time wasted now up to 15 hours and counting. Also money spent on a service $40,000/10yrs approx including not honored rebates, equipment, fees and taxes. If you compare to EUROPE ask yourself why is it so expensive and different here? Cell service should be affordable for all and not a small car payment!!!
I am trying to order the Sony tablet thru the edge program. here is the letter I sent to correspondence. I apologize it is rough but was in a hurry and very annoyed with verizon's lack of fluid customer service. Along with the degrration of CSR management policies, sales pushy dishonesty lack of "say what you mean and mean what you say" attitude of store employees. I find the CSR department full of inexperience employees and frustrated seasoned ones. Most CSR honestly try to help or don't know how to help and ask for assistance. But the problem is obvious there is NO CUSTOMER SATIFACTION in the company anymore. As of late I am treated like cattle with no resolution to issues except at my expense. Due to current issues with my Multiple Scolerosis and failure of responsive equipment(touch screens) Verizon has fallen short. In the past they have been more then helpful in obtaining disability supportive equipment. Now I can't obtain without paying $380.00 termination fee and going to AT&T!!! Seriously what is wrong with this picture? I also have four lines for family. It appears that management does not care about resolution. Only bait and switch mentality by the "call back within 24-48 hour" that never occurs. No wonder CSR hold time is in excess of 30 min. One issue call takes 1-3 hours of my time with 50/50 chance of correct, honest resolution.
Here is the latest letter sent:
I am writing this email due to my attempt to find a solution to a problem with a device and my Multiple Sclerosis. The 15 day policy regarding equipment exchange should be flexible for persons with disabilities. Six out of eight reps that I was transferred to went above and beyond to identify the situation, take corrective action for a solution. With the exception of two persons. The manager which denied permission to exchange tablet for cell phone and Scott. Scott is in Sales, (removed) would not transfer me to a supervisor for assistance and further investigation on why I am not eligible for the edge program. After being transferred to him to place order and activate the edge program. Which I was told numerous times that I am eligible for if I opened a new line.
He was the third rep spoken to today and eleventh rep in total and the worst regarding problem solving. I guess I was not worth a commission so therefore I get no investment of his time and energy or concern. Which is exactly how he sounded. Whatever happened to VIP customer appreciation?
My second call regarding this tablet started on Monday at 10:30 pm approx. long story short I placed the order for the Sony tablet and upon finalization of sale was informed that I did not qualify for edge due to note on account. After that and three reps at 1:45 am transferred to financial service department, which was closed I had no resolution.
One week prior I had contacted CSR regarding exchange or the purchase of a tablet for line (removed). I received the phone during a MS flair up and thought it was not working correctly due to my fingers contact. So I did not exchange phone thinking it was me. Yes, the phone sat on my desk for at least a month before I initiated purchase of Sony tablet, due to my illness and inability to speak well.
This phone is defective from the start. The microphone does not work and alarm cannot swipe “off” with my fingers. Due to the medical state of my finger tips it is impossible for me to know that it was not working because it was defective device and not me.
A manager needed to be consulted, to give tech support rep permission, to replace phone with tablet, at my expense. I was to receive a call back the next day. I did not Thats when I called few days later on Monday, July 21 at 10:30pm.
I was not trying to get a device for free. I only wist to place the Sony tablet for (removed) line instead of the phone at my expense. I am returning to college and need a tablet. Thats when I was informed that my request was denied by supervisor. No explanation, no call back. Afterwards I was transferred all over the place and to financial service department which was closed.
So I called today and, once again, was told that I am eligible for tablet then transferred to Scott for completion of edge program and denied tablet sale. Also a logical explanation of why a new customer can get a tablet with no payment history and I cannot. I even asked if I bought one on Amazon could it be activated thru Verizon? He said, “No, it must be a verizon tablet.”
Is there any solution besides my having to place a dummy device on line and not being able to get a tablet? I have been informed about edge program and no where did I see upon sales discretion. Can I please get the tablet, which I can use stylus for during flair ups? Or since I live in a non coverage area do I cancel all lines of service and go thru AT&T to get one and use for cell provider? I don't understand why this is an issues when it hasn't in the past. My only concern is trying to get a device that can support my disabilities and maintaining service with Verizon which I like very much, all these years.
Unsatisfied and disappointed with service.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorYes, you are always eligible for Edge if you open up a new line and that is exactly what a CSR will tell you. There are certain conditions which must be met when the transaction actually starts, though. A credit check, for instance. If you fail to pass the credit check when attempting to enter into an Edge agreement that simply means you failed to qualify for Edge even though you are eligible to enter into an agreement. Being ELIGIBLE to enter into an agreement and QUALIFYING to enter into that agreement are 2 separate issues. Any current Verizon customer of 6 months or more and not currently under contract OR willing to open a new line of service is ELIGIBLE for Edge. Only those which pass the credit check would QUALIFY to enter into the agreement, though.
A CSR does not perform a credit check on you when pointing out possible avenues for you to explore. That is ONLY done once you start the purchasing process, which would have been initiated by the sales associate. Once the sales associate runs the credit check, they are in posession of MORE information then the CSR which pointed you towards the Edge plan. The CSR has no way of knowing if you would pass all the requirements in order to enter into an Edge agreement, that is not going to prevent him from pointing out the Edge plan.
Just like purchasing a car, a salesman will try to get you into a car and tell you about the financing available at the dealership. That does not mean you will qualify for the financing, though. If you fail to qualify for the financing, that does not mean the salesman was trying to mislead you when pointing out the financing options. -
Drivers "Access is Denied" N95 Windows Vista
Hello guys,
Hope someone can help with this. I have just got the N95 and I am trying to install the PC suite onto my computer but everytime I connect the N95 I get an error "Access is Denied".
The heading of he pop up scren says 'Windows Encountered a problem installing the driver software for your devie. Just below this message it says 'Nokia N95 USB Phone Parent'. Below this is where it says "Access is Denied".
I have tried removing the driver from Device Manger, restarted and tried again same issue. I have downloaded the connectivity cable drivers but it says I already have the latest version available.
Can anyone pleaseeeeeeee help!!??!!
Details:
Windows Vista Ultimate 32 Bit (Service Pack 1)
Nokia N95
USB Cable Connection
Thanks in advcance!!!microsoft's support page has some info for this problem:
They said: "If the Infcache.1 file is deleted or corrupted, Windows Vista does not re-create the Infcache.1 file."
and there's also some patch link there.
check here: http://support.microsoft.com/kb/940199/en-us/
Since the forum moderator insists that all the link posted must be verified by Nokia, I'm not sure if a link to Microsoft will survive here.
What's the law of the jungle? -
Mophie iPhone 5 Case - iPhone will no longer charge using the apple cable.
Hi All,
In July, I purchased a Mophie Case for my iPhone 5. Everything was going great until I realized a few months later that my iPhone would no longer charge using my apple cable. It would only charge using my mophie. Turns out my husband, who also has a mophie case, was experiencing the same issue, my case is the mophie Juice Pack Air and my husbands is the mophie Juice Pack Helium Battery Case. Later I was telling this to a friend at work and she mentioned having the exact same this happen to her phone after using a mophie.
I contacted mophie, not to try and get anything, just to let them know and see if they had any ideas.... well they were not receptive at all. They said, "I do not think that the juice packs could have done that to your phones. I would need some sort of objective evidence." I said that multiple customers experience is evidence, to which they said "I need objective evidence. Simply because a person thinks they know the cause, doesn't mean they do. If there was an Apple engineer saying that it was the cause...heresay does not constitute solid evidence."
So yeah... apparently a customer calling to let them know their experience is meaningless to them. So I am turning to the apple community. Has anyone ever experienced this with there mophie. Any ideas why this may have happened? We have only used the cord that came with the case and apple cables on our phones.
Any info you have would be appreciated.
Thanks so Much,
JamyeMophie was not denying that you had a problem charging your phone. What they were telling you was that what you don't have is proof that the mophie case caused the problem. It might be, it might not be. As the saying goes, correlation does not prove causality. What troubleshooting steps have you taken?
I used first the mophie Helium and then a mophie SpacePak on my 5S without it imparing my ability to charge it with my Apple cables or other lightning cables (Belkin car charger). And I've known many other people who haven't had a problem. -
HP laptop can't install usb cable
hi guys i have my HP laptop and i tried to connect lmy iphone using usb cable into it .. but then it doesn't workand said FAILED what tips can u advice ..also i see my device manager under other devices >iphone with an yellow exclamation point then i tried to updated that driver but it says access is denied .your help will be very much appreciated ..
Hello ramziman,
Thank you for posting on the HP Forums!
I understand the iPhone is not properly connecting to the computer. Please try the following troubleshooting steps to resolve the issue:
Go to the Start menu (or Start screen), and type "services.msc" in the search bar (without the quotes). When it appears as an option, right-click and select "Run as administrator". Look for the "Apple Mobile Device" which should be near the top. Ensure it is "Started" and "Automatic". If it is, stop the service. Then, close all Apple programs (iTunes) and unplug the iPhone and any other Apple devices. Then, go back and start the service. At that point, open iTunes and then plug in the iPhone.
Please try this and let me know what happens.
Have a wonderful day!
Mario
I worked on behalf of HP. -
Access Denied When Trying To Install Printer - Windows 7
Good Day
I have a serious problem on a client's computer. All I need to do is connect the laptop to a network printer, but I am having a lot of difficulty in doing so.
First the details of the laptop: Windows 7 Professional 64-bit connected to network using ETH cable. Avira Professional antivirus running, firewall disabled on pc, user is member of administrators group only.
Details of the printer: Xerox Workcentre 3220, connect to network using ETH cable, but also shared on pc also running Windows 7 64-bit Professional.
I am able to ping the printer and have connected all the other pcs on the network to the printer without any troubles whatsoever. Printing, scanning - everything is working fine for the other pcs. I am also able to connect to shares from the laptop to any
other pc.
So here is my issue with this specific laptop:
Firstly, when using the "Add Printer" wizard, the "Add a local printer" option is greyed out.
So I tried connecting to the printer using the"Add a network, wireless or Bluetooth printer" option, which seemed to be working, but during installation it gives an Access Denied error and undoes the installation.
Then I tried connecting to the share of the printer on one of the other pcs, which had the exact same result.
I then tried to modify an other printer, by firstly trying to add a new Local Port, but the I recieve the following error: "Specified port cannot be added. Access is denied."
I tried then adding the driver using the Windows Print Server, but the buttons were unavailable.
After reading on many forums, I accessed the Print Management console (Control Panel -> Administrative Tools -> Print Management)m and tried adding the printer and ports there, but recieved an "Access Denied" error every time.
Basically whatever I tried, I recieved "Access Denied" errors. I created a new user, which is only a member of the Administrators group. Logged in with new user, without any success in connecting to the printer. I then tried adding security permisssions
for "everyone" to the folder C:\Windows\System32\spool\PRINTERS, as I read on another forum. I tried modifying the group policy using gpedit.msc and also using the Local Security Policy, although I could have missed some things in these two places,
but basically with a quick glance, everything seemed fine. I am sure there are no virusses, etc on this laptop and as I have said all the other pcs connected to the printer very easily.
How can it be that I cant install a printer on this laptop, while I was able to do so a year or so back?
I have gotten a few suggestions that it will in the end just save me time by formatting the pc and reloading all the data and programs, but this isn't an option I really want to take. And then I have previously had issues with the "Add a local printer"
option greyed out and unable to add printers, etc, but then I was able to solve the problem by creating a new user and then switching to that user - which indicated a possible user profile corruption. But in this case even that did not work.Hi,
please check your below configuration:
1.Start the policy editor (Control Panel -> Administrative tools -> Local security policy)
2.Select “Local policy” item
3.Find the item “Devices: Prevent Users from Installing Printer Drivers” in the section Security Settings -> Security Options and change it to Enabled
4.Go to “Security Settings -> User Rights Assignment” section and check, that “Load & Unalod Drivers” option contains the active user group. It important, that even if it has “All Staff” already, it still could miss “Administrators” group, so it’s necessary
to add it manually.
In addition, this thread could be referred:
http://social.technet.microsoft.com/Forums/en-US/8c3c3d97-9d85-4ab0-9fc8-4b7aba202fb2/windows-cannot-connect-to-the-printer-access-is-denied-please-help?forum=itprovistaprinting
Karen Hu
TechNet Community Support -
Been having some issues with nodes basically dropping out of clusters config.
Error showing was
"Cluster Shared Volume 'Volume1' ('Data') has entered a paused state because of '(c000020c)'. All I/O will temporarily be queued until a path to the volume is reestablished."
All nodes (Poweredge 420) connected a Dell MD3200 shared SAS storage.
Nodes point to Virtual 2012 R2 DC's
Upon running validation with just two nodes, get the same errors over and over again.
Bemused!
List Software Updates
Description: List software updates that have been applied on each node.
An error occurred while executing the test.
An error occurred while getting information about the software updates installed on the nodes.
One or more errors occurred.
Creating an instance of the COM component with CLSID {4142DD5D-3472-4370-8641-DE7856431FB0} from the IClassFactory failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).
and
List Disks
Description: List all disks visible to one or more nodes. If a subset of disks is specified for validation, list only disks in the subset.
An error occurred while executing the test.
Storage cannot be validated at this time. Node 'zhyperv2.KISLNET.LOCAL' could not be initialized for validation testing. Possible causes for this are that another validation test is being run from another management client, or a previous validation test was
unexpectedly terminated. If a previous validation test was unexpectedly terminated, the best corrective action is to restart the node and try again.
Access is denied
The event viewer on one of the hosts shows
Cluster node 'zhyperv2' lost communication with cluster node 'zhyperv1'. Network communication was reestablished. This could be due to communication temporarily being blocked by a firewall or connection security policy update. If the problem persists
and network communication are not reestablished, the cluster service on one or more nodes will stop. If that happens, run the Validate a Configuration wizard to check your network configuration. Additionally, check for hardware or software errors related
to the network adapters on this node, and check for failures in any other network components to which the node is connected such as hubs, switches, or bridges.
The Cluster service is shutting down because quorum was lost. This could be due to the loss of network connectivity between some or all nodes in the cluster, or a failover of the witness disk.
Run the Validate a Configuration wizard to check your network configuration. If the condition persists, check for hardware or software errors related to the network adapter. Also check for failures in any other network components to which the node is connected
such as hubs, switches, or bridges.
Only other warning is because the 4 nic ports in each node server are teamed on one ip address split over two switches - I am not concernd about this and could if required split then pairs, I think this is a red herring????Hi,
Such events happen because of the following reason:
1- Client for Microsoft Networks and File and Printer Sharing for Microsoft Networks not enabled on all network interfaces. Check this KB article: http://support.microsoft.com/kb/2008795
. Please make sure these two protocols are enabled on all cluster networks
2- Network connectivity issue can cause this event as well. Please make sure the network cabling/Cards/Switches are correctly configured and working as expected
3- Connectivity issue with the storage can also cause this event. Please make sure all the nodes are connected to storage. Check HBA/Cabling connectivity to SAN. Make sure
that the SAN drivers are up-to-date.
4- Antivirus may interrupt network communication and cause this failure. Please exclude CSV volumes from being scanned by AV: http://social.technet.microsoft.com/wiki/contents/articles/953.microsoft-anti-virus-exclusion-list.aspx
5- Disable TCP Chimney related settings on all cluster nodes. http://support.microsoft.com/kb/951037
6- Please check the Network Binding Order (http://social.technet.microsoft.com/Forums/windowsserver/en-US/2535c73a-a347-4152-be7a-ea7b24159520/hyperv-r2-csv-cluster-recommended-binding-order?forum=windowsserver2008r2highavailability)
7- Firewall Rules For All Inbound and Outbound For Cluster and Hyper-V for all the Profiles
8- Update NIC Driver/Firmware.
9- Check Compatibility of the NIC with Windows Server 2012R2
10- Set-NetAdapterRss - Resources and Tools for IT Professionals | TechNet : http://technet.microsoft.com/en-us/library/jj130863.aspx
11- Check the Following Article http://social.technet.microsoft.com/Forums/windowsserver/en-US/e06fede9-931c-4dee-8379-4fd985e20f0a/hypervvmswitch-eventid-106
12- General Updates to be applied on the nodes :
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013 : http://support.microsoft.com/kb/2887595
Windows 8.1 and Windows Server 2012 R2 General Availability Update Rollup :
http://support.microsoft.com/kb/2883200
Hope this helps.
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are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
Router connected to cable modem by Ethernet port cannot get IP address from DHCP.
I have an ethernet cable on Fa0/0 connecting my 1841 router to my cable modem. The issue is that the router cannot obtain an IP address via DHCP when I have the "ACL-OUTSIDE-IN" ACL applied inbound on the Fa0/0 interface. I tried to allow all BOOTP and BOOTPS traffic in my ACL, but still no luck. I really don't want to run the router without a simple ACL firewall and connect it to the internet. When I take off the ACL off of Fa0/0, the router is able to get an IP address via DHCP.
Router#sh run
Building configuration...
Current configuration : 10736 bytes
! Last configuration change at 18:14:42 MST Fri Nov 16 2012 by matt.chan
version 12.4
service nagle
service timestamps debug datetime msec localtime show-timezone year
service timestamps log datetime msec localtime show-timezone year
service password-encryption
hostname Router
boot-start-marker
boot system flash:c1841-advipservicesk9-mz.124-25f.bin
boot-end-marker
logging count
logging userinfo
logging buffered 1048576 informational
enable secret 5 <removed>
aaa new-model
aaa authentication login AUTH-LOCAL local-case
aaa session-id unique
memory-size iomem 25
clock timezone MST -7
ip cef
ip nbar pdlm flash:directconnect.pdlm
ip nbar pdlm flash:citrix.pdlm
ip nbar pdlm flash:bittorrent.pdlm
ip nbar custom steam destination udp range 27000 27030
ip nbar custom rdp destination tcp range 3389 3391 55402
ip domain lookup source-interface FastEthernet0/0
ip name-server 8.8.8.8
ip inspect name fa0/0_inspect_ou icmp router-traffic timeout 10
ip inspect name fa0/0_inspect_ou ftp timeout 300
ip inspect name fa0/0_inspect_ou udp router-traffic timeout 120
ip inspect name fa0/0_inspect_ou tcp router-traffic timeout 300
login block-for 60 attempts 4 within 60
login quiet-mode access-class ACL-ACCESS-QUIET
password encryption aes
crypto pki trustpoint TP-self-signed-1755372391
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1755372391
revocation-check none
rsakeypair TP-self-signed-1755372391
crypto pki certificate chain TP-self-signed-1755372391
certificate self-signed 01
3082023F 308201A8 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31373535 33373233 3931301E 170D3132 31313137 30313130
35325A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 37353533
37323339 3130819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100D53F 9EB5B123 3103A4D5 82E786F7 F91C2DE5 9E409A22 80AF78F6 812F624A
89FE9103 73C4AAAB 13FF880D F628607D 6888AC49 18BEDD77 778F0DB1 F9A796E9
E92717CD 6DD19450 5066620A 91278C33 E38349EA 92B8C671 80761609 0AC46E6F
2C8C6BCF ABC7E1F7 A64BD28C C85477FE B23F8A7C 555ECDF9 CE461B8D 6C017370
0ED70203 010001A3 67306530 0F060355 1D130101 FF040530 030101FF 30120603
551D1104 0B300982 074E5543 4C455553 301F0603 551D2304 18301680 146CA2E0
936C651F E2ED4DCD D7025FF3 2AB029E0 95301D06 03551D0E 04160414 6CA2E093
6C651FE2 ED4DCDD7 025FF32A B029E095 300D0609 2A864886 F70D0101 04050003
8181004A AFA4D07C 1424DE0E EF3F17F2 BB1EA63B CB17C13D 1AEA31A1 BAB6AF77
DB6EA8A2 2117DCD1 5530A18C 3618D568 CC7EF520 E039ACBD DA906352 BB7E51BD
0954490C B2AB30C2 FBBE4738 C214BE1C CB63FFEA BAFC46E0 3DC419EE 714B9ABD
144A21E3 3E54C103 FF47FAF1 412FE5C4 59ACD1FE FD72356B C8DC04C3 E2EDF275 45954C
quit
username <removed secret 5 <removed>
ip ssh maxstartups 10
ip ssh time-out 60
ip ssh authentication-retries 2
ip ssh port 2226 rotary 1
ip ssh version 2
class-map match-all Zuri-YouTube-Class
match access-group name NAT-Pool-Zuri-WLAN
match protocol http host "*youtube.com*"
policy-map PMAP-QOS-VTI-IN
description QOS FOR TU0
class class-default
shape peak 1512000
policy-map PMAP-QOS-VTI-OUT
description QOS FOR TU0
class class-default
shape peak 512000
crypto isakmp policy 1
encr aes 256
authentication pre-share
group 5
lifetime 43200
crypto isakmp key 6 <removed> address <removed>
crypto isakmp invalid-spi-recovery
crypto isakmp keepalive 10 5 periodic
crypto ipsec transform-set EDGE-TS ah-sha-hmac esp-aes 256
crypto ipsec profile EDGE
set security-association lifetime kilobytes 256000
set transform-set EDGE-TS
set pfs group5
interface Loopback0
no ip address
interface Tunnel0
description "VTI Link"
bandwidth 4000
ip address 172.20.0.2 255.255.255.0
ip mtu 1400
ip nbar protocol-discovery
ip nat inside
ip virtual-reassembly
ip tcp adjust-mss 1360
ip ospf authentication message-digest
ip ospf message-digest-key 1 md5 7 12090011003E5A0C0F186E752220211B4A
keepalive 10 5
tunnel source FastEthernet0/0
tunnel destination <removed>
tunnel mode ipsec ipv4
tunnel path-mtu-discovery
tunnel protection ipsec profile EDGE
service-policy output PMAP-QOS-VTI-OUT
hold-queue 75 out
interface FastEthernet0/0
description "Link to ISP"
bandwidth 4000
ip address dhcp
ip access-group ACL-OUTSIDE-IN in
no ip proxy-arp
ip nbar protocol-discovery
ip nat outside
ip inspect fa0/0_inspect_ou out
ip virtual-reassembly
ip ospf cost 1
duplex auto
speed auto
no keepalive
no cdp enable
interface FastEthernet0/1
description "Link to LAN"
ip address 172.16.0.1 255.255.255.248
ip access-group ACL-INSIDE-IN in
no ip proxy-arp
ip nbar protocol-discovery
ip nat inside
ip virtual-reassembly
ip ospf cost 1
ip ospf priority 255
duplex auto
speed auto
no keepalive
router ospf 1
log-adjacency-changes
redistribute static subnets
passive-interface default
no passive-interface Tunnel0
network 172.20.0.0 0.0.0.3 area 0
ip forward-protocol nd
ip route 10.0.0.0 255.0.0.0 Null0 name "Class A Private"
ip route 172.16.0.0 255.240.0.0 Null0 name "Class B Private"
ip route 172.17.0.0 255.255.0.0 FastEthernet0/1 172.16.0.2 name "Home WLAN"
ip route 172.19.73.31 255.255.255.255 Null0
ip route 172.27.0.0 255.255.0.0 Tunnel0 172.20.0.1 name "IPsec GRE Tunnel"
ip route 192.168.0.0 255.255.0.0 Null0 name "Class C Private"
ip route 192.168.0.0 255.255.255.0 Tunnel0 172.20.0.1 name "VLAN 70"
ip route 192.168.100.1 255.255.255.255 FastEthernet0/0 70.162.0.1 permanent name "CABLE MODEM MANAGEMENT"
ip route 0.0.0.0 0.0.0.0 FastEthernet0/0 dhcp 253
ip dns server
no ip http server
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip nat translation tcp-timeout 300
ip nat translation udp-timeout 120
ip nat translation max-entries 2048
ip nat inside source list ACL-NAT-172.16.0.0/29 interface FastEthernet0/0 overload
ip nat inside source list ACL-NAT-MANAGEMENT interface FastEthernet0/0 overload
ip nat inside source static tcp 172.16.0.4 22 interface FastEthernet0/0 2227
ip nat inside source static tcp 172.16.0.5 3389 interface FastEthernet0/0 3391
ip nat inside source static tcp 172.16.0.3 3389 interface FastEthernet0/0 3390
ip nat inside source static tcp 172.16.0.4 80 interface FastEthernet0/0 8084
ip access-list standard ACL-ACCESS-QUIET
permit 216.161.180.16
permit 172.16.0.0 0.1.255.255
permit 172.27.0.0 0.0.127.255
permit 172.20.0.0 0.0.0.3
ip access-list standard ACL-NAT-172.16.0.0/29
permit 172.16.0.0 0.0.0.7
ip access-list standard ACL-NAT-172.17.0.0/24
permit 172.17.0.0 0.0.0.255
ip access-list standard ACL-NAT-172.17.1.0/24
permit 172.17.1.0 0.0.0.255
ip access-list standard ACL-SNMP
permit 172.16.0.4
ip access-list extended ACL-CRY-MAP
ip access-list extended ACL-INSIDE-IN
deny ip host 172.16.0.2 172.27.0.0 0.0.127.255
deny ip host 172.16.0.2 172.20.0.0 0.0.0.3
permit ip 172.17.0.0 0.0.0.255 any
permit ip 172.16.0.0 0.0.0.7 any
permit ip 172.17.1.0 0.0.0.255 any
ip access-list extended ACL-NAT-MANAGEMENT
permit tcp host 172.27.10.11 eq 3389 host 72.166.77.196
ip access-list extended ACL-OUTSIDE-IN
deny ip 10.0.0.0 0.255.255.255 any
deny ip 172.16.0.0 0.15.255.255 any
deny ip 192.168.0.0 0.0.255.255 any
permit tcp any any range 3390 3391
permit udp any any eq bootpc
permit udp any any eq bootps
permit tcp any any range 2226 2228
permit tcp any any range 8081 8084
permit icmp any any echo
permit icmp any any net-unreachable
permit icmp any any host-unreachable
permit icmp any any port-unreachable
permit icmp any any parameter-problem
permit icmp any any packet-too-big
permit icmp any any administratively-prohibited
permit icmp any any source-quench
permit icmp any any ttl-exceeded
deny icmp any any
deny ip any any
ip access-list log-update threshold 10
logging history informational
logging trap debugging
logging 172.17.228.17
logging 172.17.228.10
control-plane
line con 0
exec-timeout 15 0
privilege level 15
logging synchronous
login authentication AUTH-LOCAL
line aux 0
login authentication AUTH-LOCAL
line vty 0 4
exec-timeout 60 0
privilege level 15
logging synchronous
login authentication AUTH-LOCAL
rotary 1
transport input ssh
scheduler allocate 20000 1000
ntp clock-period 17178311
ntp source FastEthernet0/0
ntp server 148.167.132.201
endHi Matt,
Try adding below line
ip access-list extended ACL-OUTSIDE-IN
permit udp any eq bootpc any eq bootps
Regards
Najaf
Please rate when applicable or helpful !!! -
10.5.6 setup on mini with USB nic, not receiving DHCP from WAN (cable modem
Hello,
I'm probably in a little over my head thinking I could configure MacOS X Server without much IT knowledge. But I started, so I'm not giving up yet.
Here's my setup:
— cable modem ethernet connects to USB nic (the apple macbook air one) plugged into mac mini running 10.5.6 Server
— ethernet on mac mini connects to switch
— switch connects to airport base station set-up as bridge
— in the future other computers will connect over ethernet to the switch (that's why mac mini isn't plugged into base station directly)
Here's the issue:
— cable modem uses DHCP (no fixed IP).
— when first installing 10.5.6 Server, modem was connected directly to ethernet on mac mini, and picked up everything from DHCP, worked fine. Ran all the system updates (started with a 10.5 initial install)
— after everything was installed, I switched the modem to the USB ethernet adapter and ran NAT setup assistant. configured the USB Ethernet as the WAN, Ethernet as the LAN, turned on VPN.
— now the USB Ethernet won't pick up the DHCP of the WAN anymore. It did it once, and then never again.
— I've run the NAT setup assistant to switch the WAN and LAN nics to see if the USB Ethernet was the issue, but with the same results.
— This setup used to work although not quite stable on 10.5.4 server.
My initial questions:
— is the firewall blocking the DHCP?
— is the LAN DHCP messing with the WAN?
— in the previous version I had to set the replythresholdseconds from 10 to 0 in the bootpd.plist for it to hand out DHCP on the LAN, but there is no such entry in the pootpd.plist anylonger, and the keynet_address entry that was missing from the previous version of bootpd.plist is now present, so it seems the bootpd.plist has been fixed by apple.
— what am I doing wrong? Why doesn't this just work as advertised...
I know there are several of you out there that have the same setup working (I found posts from hirstey and DigiAngel with the same setup) so it must be possible. All your help is much appreciated!!
Thanks,
Hagenaer
Thanks!
Message was edited by: HagenaerThanks for your reply, DigiAngel.
DSL modems differ from cable modems as far as I understand. Where DSL modems are actually routers capable of NAT/DHCP, cable modems are just a network interface/brigde and can't do any of that. So it should pass the external IP to the computer. I'm writing on a laptop with the cable modem directly plugged into it, and it picked up the external IP etc. near instantly. The mac mini did the same before I ran the NAT setup assistant. I believe it picked it up once after that, but never since.
I had done a clean install, had the ethernet plugged into its internal ethernet port (en0) and was able to download all the system updates. Then plugged in the USB ethernet, I'm pretty sure it still picked up the IP there. Ran the NAT setup assistant and can't get anything to work anymore. Even with all services switched off.
So the modem is doing its job, but when I connect it to the USB nic the connection gets a self-assigned IP in about 3 seconds after seeing the cable is connected. The one time I've seen it get the right IP, it got a self-assigned IP first and then about 5 seconds later picked up on the correct IP. (And it picked up everything, including DNS server and search domains, which this laptop I'm writing on does not, although it works just the same).
Unfortunately, this laptop runs 10.4.11 which doesn't recognize the USB nic, so I can't test the adapter outside of the server environment. But I've had the genius bar test the adapter previously and it worked fine then, plus I've run the NAT setup assistant with the connections inverted (WAN over built-in ethernet, LAN over USB ethernet) with the same results: WAN gets self-assigned IP.
I've also tried configuring manual IP for the WAN from what I saw was given to this laptop (it kept the same IP even after being disconnected/reconnected, so I guess the IP for my modem won't change IP unless I reset it. Although I'm not sure if it's correct logic to assume the mac mini would pick up the same IP as well since I think that's actually tied to the MAC address and the IP doesn't belong to the modem but to the computer behind it).
Anyway, I'm not sure what to try next...
Hm. Wait, this might have something to do with it: the firewall logs the following:
Mar 22 14:12:07 server ipfw[4997]: 65534 Deny UDP 73.227.220.1:67 255.255.255.255:68 in via en 2
Looking up 73.227.220.1 gives me dns1.inflow.pa.bo.comcast.net, clearly my provider's DNS server. Trying to get me an IP that my wirewall is denying? Turning off the firewall doesn't make it pick up the correct IP though... I have turned off all services and still just got a self-assigned IP. -
Mifi 2200 - Error 691: Connection Failed - Access was denied ...
I have set up a Mifi 2200. It CAN work great. Intermittently though, I can't get connected wheen using the device as a USB modem. It will ALWAYS connect fine when I connect through Wifi.
The error I get: Mifi 2200 - Error 691: Connection Failed - Access was denied because the username and/or password was invalid in the domain.
I have done all the usual things:
1. Reinstalled the VZAccess Manager software including latest update. I am at 7.3.13.1 (2635a)
2. Obtained all latest Windows updates (XP SP2).
3. Removed, replaced, manually, auto-configured a Dial Up Connection many times.
4. Replaced the USB to microUSB cable.
I found the VZAccess Managers diagnostic tool where you press CTRL-D and enter the password diagvzw and see some additional settings.
There I had a minor break through. There is a setting where I can force the modem to only use 1X. If I do that, I connect every time without fail. No problems, no errors. The moment I put that setting back to Auto or forced EVDO, I fail again, or only work every 20th try or so after a reboot of the device etc.
Is anyone else seeing this, or getting this error? It can't be an account issue since it works sometimes on EVDO and ALWAYS fine on 1X.
Thanks for any help or ideas.
PNI think I have an update that might be a clue that it IS an Verizon issue either with the device itself or at the towers.
I have determined that when I connect to it through WiFi where I mentioned it seems to ALWAYS work. Well, it always works in 1X mode there. It fails in EVDO mode.
Something up at the towers? Although multiple towers have been tried.
Anyone any ideas? -
Permission denied (error 13) - trying to use goodsync to backup contents?
Hi all
I use Goodsync to sync files.
I'm trying to copy the contents of one 2TB partition (a) to an identical 2TB partition (b). (a) and (b) are both on seperate identical freecom mybook hard drives, They're both chained together with a firewire cable. (a) is attached to my macbook pro via the firewire port. (b) is connected through the chain.
This is the error I get when I try to sync: ( FYI Part 2 [MAC] is drive (a) ):
Cannot read folder /Volumes/Part 2 [MAC]/.Spotlight-V100/Store-V1/Stores/A2B518A5-EAA8-437B-AE14-720C356E3834: cannot open folder /.Spotlight-V100/Store-V1/Stores/A2B518A5-EAA8-437B-AE14-720C356E3834: Permission denied (error 13)
Cannot read folder /Volumes/Part 2 [MAC]/.Trashes: cannot open folder /.Trashes: Permission denied (error 13)
Very stumped so greatly appreciate some advice from someone who may know the resolution to this one
Many thanks to you!Contact the developer of Goodsync at http://www.goodsync.com/mac/support/
-
Apache denying http requests- could it be Security update 2006-007PPC?
I've been webhosting off an iMac G4 for two years and yesterday no one could access any of the pages, coming from multiple DNSs. I opened up sharing and turned on the log, saw some denials. Some improvement by toggling Personal Web Sharing, but goes back to not letting requests go through. Just so happens, I upgraded the hard drive the day before using carbon copy cloner and also converted the main page to a CSS, although can't imagine that would do it since I used the template from a working page. Could it be one of these changed some Apache settings or Security Upgrade is responsible? I'm on the phone right now, telling someone I'm working on it....
12190 deny tcp from any to any
65535 allow ip from any to any</pre>Usually, though,
if you turn on a service, the corresponding port
should open in the firewall. If the firewall is off,
I just get the last line starting with
65535.
That's about the same, I just didn't publish the info on the other ports because I didn't think it was pertinent.
Checking
the access log, I had been getting hammered for a
while by something automated on PHP calendar I had
posted- so I shut that down.
I'm not sure I understand this. Does this mean you
shut off the firewall and got the hits, or you saw
the hits being denied? The other log entries you
posted came from the system log or console, and
not the Apache access log.
I can see where that was confusing. Upon reviewing the httpd/access log (as well as any other I thought might provide a clue), there were a slew of hits, all different times of the day from one IP address, all on the PHPicalendar page I had posted. Sometimes the requests would be an individual hit, but most times they would come in groups of ten or twenty all about 4 seconds apart. These were logged all the way back to the oldest entries still in the log files. The computer had been dutifully fulfilling the requests and this most likely explains some system slowness I had been seeing on the machine. Since then I disabled that page and the requests get a 404 reply from Apache. I threw that comment out to justify why I was interested in changing my IP address. By the way, google calendar and iCal integrate really nicely, allowing iCal to subscribe to the google calendar and then I could export the iCal to the PHPicalendar. A little circuitous, but not annoyingly so. Anyway, now that I know that it's being targeted I'll probably just work with google calendar and the google notifier app for macs.
Again, the closest event to
the known start of the problem was the Security
Update 2006-007PPC.
For what it's worth, I've applied the Security Update
on this iMac without this problem. Which is not to
say it's not possible it caused the problem. But if
so, it's still more likely to be something isolated
to your system and not a general bug in the update.
I think I might have figured out the problem. Going through the system log, I noticed the computer sleeping and waking. I went to system prefs and checked the settings, then changed to "never sleep." Seems to be working. I know I didn't change that setting, and I was under the impression that before, the http requests were waking the computer up- although I don't know, I just never had this problem before. To add to the confusion at one point the subnet address of the machine changed because I was trying to debug by doing a network restart and the router was pointing to the wrong computer. I'll have to check with the other users of this machine to see if they altered the setting- but they may not fess up since they know they're not supposed to mess with system prefs- as it is, I've got the parental controls turned on.
As for the stability of the Comcast IP address, I
unplugged the modem for about 6 hours last night,
plugged it back and had the same IP
address.
That's been my experience, too. Comcast's IP
addresses are tied to the MAC address of whatever
customer supplied equipment faces it. I think you
might have to be disconnected from the cable modem
until the DHCP lease expires, and someone else gets
your old IP address, in order to get a new IP
address.
I've been able to force a new IP address by changing
the MAC address on my router. However, if you decide
to try this, only use the MAC address from a
device you have in your physical possession. For
example, you could clone the MAC address from one of
your computers to the router. Just make sure you go
back to the router's real MAC address if you get rid
of the computer.
Remember, you have to reboot the cable modem any time
you change the MAC address of the device connected to
it. Just like you would if you connected a different
computer directly to the cable modem.
charlie
Thanks, I'll try that. I'm going to give it another day or two to see if it's stable again.
dan
iMac G4, MacBook Mac OS X (10.4.8)
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I have just collected a new MacBook Pro via an authorized reseller in the UK but it has come with Tiger installed, not Leopard. Should new macs now come with leopard or can I claim a rebate somehow if I buy it off the shelve?
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Urgent Help on Dynamic Table name change in query !!!!!!!!
Hi Everyone, I'm having a repeating frame which displays table_name, count_validate and count_error. How can i dynamically change my table_name in formula column apllied on count_validate and count_error. I can do this with multiple elsif statement,