BT Desktop Help will not run after re-install

Just had BT Infinity installed. I decided to install the latest version of BT Desktop Help. Now it won't run,click on Icon nothing happens. Searched the Forum and followed a solution I found - Uninstalled software (using uninstall form start menu),ended relevant tasks in Task manager, cleaned up left over entries in registry & various empty folders. re-booted PC. Re-installed latest software and it still won't run. Is there any thing else anyone can suggest I can try please?

Hi this link may help you http://bt.custhelp.com/app/answers/detail/a_id/40694/c/346/?s_cid=con_FURL_hekp_desktophelp_troubles...
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BT Desktop Help will not run after re-install

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