BT has billed me for incomplete services!

Dear Sir/Madam!
I have received my bt router on 18.02.2015, paid for that 6.95, on same day my internet was supposed to work, however it wasn’t, which means the service the bt was offering wasn’t functional however you (bt) thinks that this is acceptable and even if the service is not working 100% they can charge 16.99 the customer.
An example, if the broadband isn’t working for half of the year customer still have to pay line rental which in this situation is abuse of powers, because you are not providing full service, incomplete, broken service and this is not a customer’s fault, this is very poor customer service and planning from bt.
I start to think that BT was dragging the time, I think that you did that on purpose and didn’t fix that in time so you could charge me for that, or maybe I’m wrong, if so, than prove that.
I’m requesting to return my money back from 18.02.2015 – 31.03.2015 all my money not only for broadband, because that’s a robbery, stealing money for the incomplete services, if you can’t provide 100% services, than don’t give them and don’t charge and you will avoid unhappy customers.
Currently I’m really dissatisfied.
I’m giving you time till the end of this month 30.04.2015 to come back with a solution.
Sincerely,
unsatisfied customer.

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Hi all,
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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
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They will respond either by phone or e-mail, when its your turn in the queue.
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There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Charged for no service - STAY AWAY FROM BT THEY AR...

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I booked a half day off work for the installation and was impressed when the landline engineer called at 1.30pm. He told me that he was only doing the landline and another engineer would probably be out to do the TV.
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DO NOT USE BT AS THEY ARE THIEVES.

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03/18/2015
Hello - I have been dealing with a serious and remarkably frustrating issue with Verizon. In November 2014 I moved into a new apartment. The previous renter told me he used Comcast for his Internet, but I had heard good things about Verizon's DSL, so I decided to try them out, rather than going to Comcast. Note: I do not, and have not used Verizon services in the past. In 11/2014, a Verizon technician came to my house and attempted to install a phone line and the DSL connection. The technician was unable to install the connection, so I worked with a Verizon representative, a “Bennett” in a Maryland office, who assured me that, because the technician was unable to make the installation as promised, that my account would be cancelled and I would not receive a bill. The technician took back the DSL router and went on her way. I had taken off a day from work to wait for the technician, so I was disappointed that I had wasted the entire day waiting around for her, but I thought the solution was fair enough, and later went with Comcast for my Internet.
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