Bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN...

Hi guys -
I have recently moved house and gotten Infinity at my new property.
I rang BT to swap the infinity from my previous property and they convinced me to upgrade to the 56+ package (which I though was pretty good!).
It turns out however, my speed are appauling.
I'm getting less than 17 mbps and have been for around 2 months.
The estimated speeds in my area are for 56 - 76 mbps but I have NEVER been anywhere even close to approaching half of that.
If I ring BT are they able to do anything? I think paying for a service that estimates I should be getting 4 x what I currently am, is pretty much fraudulent.
Solved!
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If you use this checker it will tell what cabinet you are on and what services it can receive. please post back the results editing out your phone number
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Paying for 10Mbps but getting less than 5Mbps since October

My last post was about a constant disconnection issue which has kind of been fixed, meaning that it probably happens once or twice a day night and mostly during night time after 8PM PST. Tiny bit of progress, but not entirely remedied.
That started back in Octorber, took a month and a lot of effort on my end trying to get Verizon's attention for that to be checked out, yet it's not 100% fixed. But since then my speeds have dropped below 5Mbps down, 540Kbps up. I used to be getting 9.3Mbps/860Kbps, from 2007 to 2009, two flawless years before the speeds began to gradually decrease in 2010, approximately 1~2% every 6 months or so, until the speeds became stuck at 7.3Mbps/728Kbps. Every Verizon agent I spoke to told me that my line is only good for up to 7.1Mbps so I'm actually getting more than I should. Do you even know how ridiculous that sounds? I'm only 1.7mile away from the Verizon station, and that does not lower my speeds that much. So why should I pay $60 for a 10Mbps enhanced package that gets me nowhere near 10Mbps? And how did I have speeds close to the advertised specs in the first place?
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I've lost count of how many tickets I've had all of which did absolutely nothing, but my speeds just keep getting worse with each call I make to Verizon support. As of now I am getting 2.06Mbps/460Kbps. And I've been paying $60 a month why??
If you have a choice in your area, steer clear of Verizon, because you will never get any real support.

Hi Crimsonite,
We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier.

Am I the only one getting less than 30Mbps??

Hi,
I'm just trying to figure out if I have a problem or whether I just have to accept my speed. I notice most people who post on here seem to get well above 30Mbps and I just wondered if anyone else was in my situation?
My IP profile started off around 26Mbps and over time reduced to just above 20. My upload speed used to be around 7/8 Mbps.
I hadn't checked for a while but I've run a few BT speed tests over the last few days and my IP Profile seems to have increased and now varies around the 26/27Mpbs mark. Currently 27394. My last test showed an actual speed of 24973Kbps. So whilst still well short of 40 at least it's got better.
What is weird is that my upload speed seems to have degraded to around 4-5Mpbs. Last test showed 4571Kpbs.
Does this all seem reasonable or should I be raising an issue? I believe I am about 467m from the cabinet as the crow flies...
Thanks
LJ
P.S I've had Infinity for several months and am well outside the training period.

It seems to me that BT mislead the customer when you initially test the expected speed you'll potentially get (via your telephone number) when thinking about getting BT Infinity....I seem to be reading the same thing in the forums...."My speed has gone down, once I've had BT Infinity for a few months" etc etc...
My speed was initially estimated as being 'up to' 40Mbps.....which is what convinced me to sign up to BT Infinity....for the first two months I was getting download speeds (non peak time) of 34/38 Mbps (I live close to the exchange) which was really good. Then all of a sudden it dropped to 26/28Mbps.
When I queried this I was told by BT customer services that the speed for my area was now only 'up to' an estimated speed of 30Mbps and not 40Mbps (as initially tested, obviously to rope the customer in) and because more people in my area had been connected up to the service they had to 'even things out' for all users. (I can not prove a thing BT say of course)
Whilst I can not complain about the speed I get in comparison to what I was getting under my old ISP (2/4Mbps) the customer is totally being mislead by BT.
I have now just received the 'new upgrade' Openreach modem which according to the BT letter states, Quote," The new modem improves your broadband connection, so your BT Infinty will be even better." The modem swop will be carried out by Kelly Communications.
Nowhere in the BT letter does it mention that the 'new modem' is only a swop for the original Openreach modem because there appears to be a fault of overheating with the old ones. I defy BT to come back and inform the customer in what way does it improve the broadband connection. Again we have BT not telling the truth and misleading the customer.
I have just done a speed test via the BT link (time 1.00pm hardly the busiest period) and the downstream speed I recorded for my FTTC - BT Infinity line is 20Mbps the maximum estimated 'up to' speed from the exchange is given as 28Mbps so that has also gone down again from initially being estimated as 40Mbps four months ago to 30Mbps and now to 28Mbps. Is it me or is there a pattern here by BT.
My BT Infinity package has effectively been halved from what I used to get (non peak time) of 34/38Mbps to what I'm actually now getting 20Mbps.....
Like most people I'm tied into an 18mth contract with my BT Infinity package so I have to put up with whatever BT do, but one thing is for sure BT are pulling the wool over the eyes of its customers over what speeds they say you'll get and what speeds you actually do get.
Still only another 13mths to go........by the time my contract is up I'll probably be getting what I was on with my old ISP of 2/4Mbps.

Four hours on the phone and 1 tech visit and still getting less than 10/2 when I orded 15/5 FIOS

I'm not a happy customer right now.
My building wanted FIOS installed. But, they gave us VDSL. However, customer service reps like to argue with me and tell me I have FIOS, because that's what our accounts say.
Many of us held back on getting FIOS after they heard only VDSL was put in. I'm one of the unlucky ones who got VDSL and it is slower than cable.
I've been spending hours on the phone trying to at least get the VDSL speed upgraded and it's all for nothing. I don't even get the follow-up calls back that I'm promised from the techs (just the automated survey).
I called Thursday because I was getting only .6 on upload. That's ridiculous. I work in A/V and upload city council videos. I need something faster. I wanted to switch to FIOS because even cable was not fast enough.
One person tells me I still only have 10/2 and to order 15/5. I call. They tell me they can't switch me because I already have 15/5. I said the tech told me I had 10/2. The customer service rep says "Oh, over here it says you have 10/2." I have no idea what "Over here means." But, she is still unable to switch me and hands the phone back over to tech, who says he can't help me because he can't upgrade service, so he hands me back to another service rep and I have to explain everything again, and then she sends me to some other person.. to another person..
I am hanging on by a thread as a customer. At this point, I don't care if it's FIOS or VDSL as long as I can upgrade to the speed I want. But, they won't even let me upgrade from 10/2!!!
After escallating my complaint on the phone last night I was told I would have 15/5 by this morning and a follow up call by a human being. Neither have happened.
I can't believe I'm saying this, but cable had better support by people who could actually help me...and more constant data rates on u/l and d/l.
If I can't get 20/20 (what I really want), I'm dropping the whole FIOS package and going back to cable.
(PS - what your web site says is really available at my address is also false.. talk to your techs)

VDSL speeds:
•If MDU/VDSL-1 (Zyxel modem), then 20/5
•If MDU/VDSL-2 (Westell 9100VM), then
· Current max. FiOS VDSL-2 speeds are the 50/20 tier....
The highest symmetrical VDSL-2 tier is 20/20..
the VDSL 2's are on GPON networks and the VDSL1's are BPON's
Side note: FiOS's network download capacity consists of 32 users sharing 2400 Mbps for GPON or 622 Mbps for BPON. Cable networks using DOCSIS consist of typically 125 users sharing 160 Mbps
So question to the OP is which of those sounds more like what you have?

Infinity dropped from 25Mbps down to less than 1Mb...

As advised I am opening a new thread for this.
I have had infinity for a month or so and at first the speed was fine. But since xmas it has seemed to get slower and slower. I have run just run the speed test results below. It is worse than the worst I ever got from normal broadband. What am I paying a premium for ?
As advised I will turn off and on the modem and do nthe test again. Will post the results when I have them.
Solved!
Go to Solution.

After rebboting the modem and openreach box have re-run the test and it seems ok now.

Less than a year old MBP 13 Battery is now less than 89%

My MBP is less than a year old. I check the battery and surprisingly, it has 534 cycles and only 89% Health left. I use iStat Pro. The battery is quite disappointing at only less than a year of use. Can I get it replaced under Applecare?

If you've cycled your battery 534 times in less than a year, you're flogging it within an inch of its life. Completely discharging and recharging your battery 1-1/2 times a day is as hard on it as anything you could possibly do to it, short of storing it in a closed parked car in the summer sun.
And still, after 53.4% of your rated 1000 cycles are gone, you've only lost 55% of the 1/5 of the battery's original Full charge Capacity that Apple expects you will lose in 1000 cycles. That is to say, despite your extremely hard usage of your battery, it's almost exactly on pace to meet Apple's stated expectation that it will still have 80% of its original Full Charge Capacity after 1000 cycles. Your disappointment is completely unwarranted, and you certainly have no reason to ask for or expect a replacement battery.
If you want it to last as long as possible, stop deep-discharging it every time you use it, and plug in your AC adapter whenever you can.

Internet slows down at night to less than 1Mbs, poor customer service

I'm having the same problem. I had originally 1-3 Mbps (Oct 2008 - Jan 2012). It used to work fine but then the speed seems to be slowing down as years passed by, I was getting less than 1Mbps most of the time so I upgraded to 3-7Mbps with 2 years holding period (Jan 2012 to Jan 2014). From Jan 2012 to Nov. 2012 it was fine, then starting Dec. 2012, the internet started to slow down at night. I'm getting 6-7Mbps during daytime and until around 9pm, then the internet slows down to less than 1Mbps after 9pm. Then starting mid January 2013, the situation seems to get worst, the internet slows down starting around 7pm, and then on the 3rd wk of January, the internet started to slow down as early as 5pm.
I've contacted the customer service twice. First, the person who attended remotely accessed my computer and after more than 15 minutes trying to find fault at my computer, wiring, set-up or wireless router (instead of the verizon network), he realized he doesn't have any excuses and instead instructed me to hard reset the modem. I told him that if I hard reset the modem, he will be disconnected to my computer. He said, "that's fine, I will call you you to give instruction on how to set-up the modem". After I have hard reset the modem, he never called up and I was left all by myself figuring out how to set-up the modem. I've contacted the customer service the 2nd time, a different person attended and exactly the same thing happened, the guy instructed me to hard reset the modem but never called up after he got disconnected. I guess this is their expertise, how to rudely leave the communication once they figure out that they can't resolve the problem.
Once the 2 years holding period is over, I will change to other internet provider and will never switch back to verizon again. I will never ever recommend verizon to my friends and will share them my experience with verizon.

This is one of the reasons we are leaving Verizon as well. We previously left Brighthouse because the initial deal sounded great, until the rebates expired. When the price jacked up, I told them they had to better because Brighthouse was much less expensive for the same package but their service didn't slow down at 7pm. The customer service agent said I really couldn't compare the two because Verizon has a superior quality of service. I asked, "Then why does my internet slow down around 7pm, because the Brighthouse service didn't do that". All the customer service agent has to say was, "That's not true." Nice try. He essentially called me a liar, about something I've seen firsthand, and I have experienced that same 7pm slowdown with a similar service we had in NC. Sorry Verizon, we left Brighthouse because we thought we were saving a few bucks, and getting a higher speed on our internet. Not true on both accounts and we're going back. PS To the person who made this initial blog post, I noticed there were 484 views but no "likes" - it's because that button won't let you click it, at least that's what I experienced on my end. I'm certain there are a lot more people out there who deal with this same issue and are quite frustrated.

Encoding issue with " " Less than sign

Hello Experts,
I am working on Receiver Webservice scenario where I am facing issue with "<" less than sign. SAP XI system automatically replace it with "<" sign. I can see the changed value in Audit log of communication channel.
Web service is not able to accept the data and I can see error message in audit log
SOAP: response message contains an error XIAdapter/PARSING/ADAPTER.SOAPEXCEPTION - soap fault: Server was unable to read request. ---> There is an error in XML document (1, 573). ---> The specified node cannot be inserted as the valid child of this node, because the specified node is the wrong type._
When I check the payload in audit log I can see the XML structure properly but as I open it in Notepad I can see character code "<" instead of u201Cless than <u201D symbol.
Audit log XML file is as given below
<?xml version="1.0" encoding="utf-8" ?>
- <ns1:TurnaroundDetail xmlns:ns1="http://isotrak.com/webservices">
<ns1:sessionid>3f2f2592-39d5-456e-8cf2-5d7ee81402c8</ns1:sessionid>
<ns1:data><Request xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><TurnaroundDetail><PlannedJobDepartureDatesFrom="2011-03-01T12:01:23.00" To="2011-03-01T12:07:10.00"/><DepotReference DepotReference="EASTLEIGH"/><DepotReference DepotReference="CHANDLERS"/></TurnaroundDetail></Request></ns1:data>
</ns1:TurnaroundDetail>
When I open it in notepad I can see converted value
<?xml version='1.0' encoding='utf-8'?>
<TurnaroundDetail xmlns='http://isotrak.com/webservices'><sessionid>dcc4adcd-ce8f-403d-a1cf-01fcc5aab066</sessionid><data><Request xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><TurnaroundDetail><PlannedJobDepartureDatesFrom="2011-03-02T08:28:29.00" To="2011-03-02T08:38:09.00"/><DepotReference DepotReference="EASTLEIGH"/><DepotReference DepotReference="CHANDLERS"/></TurnaroundDetail></Request></data></TurnaroundDetail>
I hope this is not caused due to AnonymizerBean configured in receiver SOAP comm channel.
anonymizer.acceptNamespaces http://isotrak.com/webservices ''
anonymizer.encoding ISO-8859-1 (also tried utf-8)
anonymizer.quote ''
Could you please suggest if I can get rid of "<" character and get < less than sign? Or it is obvious behaviour by SAP XI system w.r.t Encoding and Receiver end needs to decode this character?
Note: As per Web service requirement whole XML data to be processed by webservice is populated in single Data field. As here we are populating whole XML data file in one field named data
Thanks in advance.
Vinit.

Simply typing "Test <test> test" into a frame and exporting that yields
<ParaStyle:Body>Test \<test\> test
and reading it back into ID gives the expected result.

Less than 5 hours New Macbook Pro

I thought the new 15 inch Macbook Pro was supposed to do something around 8-9 hours of battery. I am getting less than 5 with mild use (internet browsing, hulu). Is anyone else having this problem? Should I call Apple about this?
William Dovale

Hey!
Also- we have to be careful with the new graphics chips. In theory they're great, and I really like the idea, but it will take a while to get the sweet spot right. The new graphics chip will cut that time considerably, because its still pretty hungry for power. If you want to find out which of your applications fire up the 330M then you (as far as I know) have to open system profiler, then go to Graphics/Displays and then see whether Intel HD or the 330M as 'colour LCD' listed at the displays section at the bottom.
Open a program and then hit apple and R in the system profile window, if the colour LCD isnt in the Intel HD graphics box, that means that the faster graphics chip has been activated. This is an issue, because I hadn't realised, for example, that skype uses some of the 'advanced APIs' which make the new graphics card chip in. So as soon as you open skype (you dont even have to log in) your machine will continue to run off the more power-hungry 330M until you close it.
What I find interesting is that it seems only to look at the program and not at how many resources its pulling. For example, i've fired up so many HD steams in safari that my machine has been unable to process them all. Yet still it hasn't switched over to the 330M in that instance because 'safari' doesnt call for the advanced graphics APIs.
So far the ways i've managed to trigger constant reliance on the 330: (I can only speak for me 2.53)
-connecting an external monitor
-skype
-iPhoto
-Photobooth
-Garageband
-iMovie
Programs which do not exhibit this behaviour include:
-Safari (so far havent been able to trigger 330M at all)
-iTunes (even when using the visualiser hasn't triggered)
-iChat (doesnt trigger unless your webcam is engaged for a call or whatever)
-Mail
-iCal
-Spotify
-Quicktime (only engages the 330M when videos are loaded, not when program is merely open but not doing anything)
-VLC (only when playing videos- just as quicktime)
So basically- just check out what's running on your system. Skype seems to be glaring issue for me at the moment. Everything else is using the 330M conservatively, whereas skype, which im sure doesn't need the power of the 330M at all times, makes it continually run, which will bring down your battery life.
I'm sure this will easily be fixed -probably from skype themselves rather than apple, but that is merely speculative. For now I just wished there was some utility we could use or keep in the system tray or dashboard which would tell us which graphics card is running. Even some mention in activity monitor would be great..
Running the screen at 65% brightness and with the energy saving settings at default, my macbook pro has got about 7 hours out of it.
Flash-rich websites, javascript and unnecessary processor cycles will all contribute towards a real-world reduction of battery life. And the glossiness of the screen really doesn't help either.. haha...

Audio sample rate 192 k but seem less than that (about 20% less) when i run software defined radio .

I bought Pavilion dm4-1000au with Win7 Starter as original OS. My target is to get full Sample rate of Audio 192 K when I ran Sofware Defined Radio like Softrock SDR. Actualy I only get less than 100% of sample rate. So, frequency coverage of SDR become less than I prefered 192 KHz.
What I have done is up dating Audio driver from HP Support/ Driver Download center only.
How to solve this problem ?.

Thank you for your input.
YES - I've seen the "right click Time Code display and switch to audio units timeline solution - yet audio units do NOT appear as an option for me...hence all of this drama.
ADOBE - do I have a munged install? Any other advice? We keep a clean system (Mac Pro 10.6.11 or whatever is last iteration of SL). I guess I could try installing into a new User and see if it behaves any differently.
Sigh...we bailed on FCP7 after trying FCPX and also passed on going to Avid MC. Hope PP is reliable for our work flow...again thx for all help.
PCG

Less than 0.5 mbs for a month usually 7 mbs

for about a month now ive been getting less than 0.5 mbs i normally archive an average of between 6 and 7 i phoned bt they have sent an engineer out he has changed the face plate checked the wiring changed the hub and so on and so on, it didnt make the blindest bit off difference everytime i ring bt they just "reset" my profile which does nothing i have been through every single bt test at least 8 time im going up the wall it took me an hour to download a 3mb file other night PLEASE SOMEBODY HELP
test results as i post
IP Profile for your line is - 7150 Kbps
Download speedachieved during the test was - 367 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
i have the exact same problem as damien99 a few posts down he lives a few streets away from me
this is his post
For the pase two week my speeds have generally been below the acceptbale level for broadband. Yet before that everything was fine and i haven't changed anything internally that would have altered this. I have rung BT and i have had three visits from engineers. The second engineer changed the faceplate to the new kind that doesn't need a filter plugged in. I have changed ethernet cables, reformatted my PC tried all 3 versions of the home hub and tested with a different PC and nothing has made a difference. I have had my profile reset, line tests done and according to BT there is no fault anywhere for them to be able to do any further work. SO why am i achieving such dreadful speeds?? I am not that far from the exchange either.

Whem you contaced the mods usingthe contact form you should have gotten an email back with a reference, if not then you need to try again.
Damian had his card shifted to another location in the exhange hence why he has no issues now
If my post was helpful then please click on the Ratings star on the left-hand side If the the reply answers your question fully then please select ’Mark as Accepted Solution’

Wireline Connection Significantly Less Than Modem's

I have a WRT160N router. When I connect my computer directly to my modem, my speeds are ~21000 kb/s DL and ~2500 kb/s UL. However, when I place my router between the two, I constently get less than 800 kb/s DL. The UL speed remains consistent at ~2500 kb/s.
The lower speed of less than 800 kb/s occurs on all 4 wired access ports and wireless connection to my XP notebook. Is there anything in the settings that restricts the DL throughput?
This issue didn't occur when I used the same router at my last address.

Unfortunately, this didn't work. It actually seemed to make the connection slower, so I changed the setting back to Auto on the router.
A friend has the same router, so I asked to borrow it. When plugged into my modem, his exhibited the same DL/UL behaviors as mine. Yet still, connecting directly to the modem shows >18Mbps up and >2.3Mbps down.
Considering the router is just supposed to be a straight pipe with no limiter, I really don't understand why it is performing this way. All the tests were conducted with my laptop being the only computer on the network with the test being the only internet activity.

Broadband speed dropped from 2 meg to less than di...

Hi everyone this is my first post, I am looking for some help / advice with an ongoing speed issue I have just joined BT broadband, my equipment setup is a D-Link 320 modem set in bridge mode to a cisco/Linksys E4200 router as they suit my need I only use the internet for surfing maybe the odd song / app from itunes plus online gaming through XBox live, when I first set everything up on 1/7/2011 I was getting a healthy 2,5 meg the max that my line is capable of getting, I did a another BT speed test on 3/7/2011 results below as you can see things have gone very wrong and I am getting less than dial up speed very frustrating.
Download speedachieved during the test was - 420 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
9/7/2011 I did another speed test today at 13:00 hour results below
Download speedachieved during the test was - 410 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :608 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
It has been 9 days now my equipment has been left on 24/7 but as you can see nothing has changed I know about the 10 day training period for things to settle down etc but surely I should have seen some improved by now i.e. my ip profile increasing a little
As I pulled 2,5 meg when I first set everything up does that mean my line is ok and should of stabilised by now or has my line been capped for some unknown reason
any help or advice is appreciated
many thanks
Solved!
Go to Solution.

hi yea Iv just a quiet line test and everything seems fine no noise.
I forgot to explain my equipment is connected upstairs using an ADSL approved extension cable that I bought from the BT shop as well as an I,plate, but I had the same issue with my last provider and I connected direct to the BT socket downstairs and I have been having the same issue this is why I changed to BT. Hear are the router states from last provider these were taken on 17/6/2011
ADSLValues
DescriptionThomson Livebox 2 Mini uk v7.1-h323
ManufacturerThomson
SerialNumber0812GH0WD3678CP
HardwareVersionT-E.1.0
SoftwareVersion6.3.9.6
DestinationAddressPVC: 0/38
ModulationTypeADSL_G.dmt
ATMEncapsulationVCMUX
ModemFirmwareVersionbcm96358_ADSL_PHY_A2pBT009c1.d17d
StatusUp
LinkStatusUp
LinkType PPPoA
DataPathInterleave
UpstreamAttenuation275
DownstreamAttenuation500
UpstreamNoiseMargin190
DownstreamNoiseMargin79
UpstreamMaxRate1040000
DownstreamMaxRate736
UpstreamCurrRate448
DownstreamCurrRate608
UpstreamPower121
DownstreamPower148
UpTime902134
Stats.Total.Values
LinkRetrain3
FECErrors187816
ATUCFECErrors0
HECErrors61
ATUCHECErrors0
CRCErrors163
ATUCCRCErrors0

Bt Infinity ESTIMATED 56-76 MBPS GETTING LESS THAN...

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