BT Infinity resync

We have used BT Infinity for a while and performance is good when it works. The problem we have is that the router seems to disconnect all wireless connections for a short period and I can only assume that this is because the system is resynching with the network. I suspect that some users would not notice but as a user of Spotify and business VPN you see connections fail. The iPod Touch will often find the local BT Openzone wireless as a alternative. Previous AOL system never had this problem.
BT say that the system does this to optimise the connection speed. I have a Home hub 2 running the latest firmware - factory setup with the exception that we have changed the wireless channel to 8. The call we made to BT Support rather unhelfully suggested resetting hub to default settings. Is there a system log that can be used to determine why the system seems to go offline?
Would appreciate guidance on this. My wife has suggested that we are guinea pigs for a service that is not proven and reliable. I want the speed of infinity but am starting to believe she could be right!
Thanks

If it is only wireless connections I would assume it is noting to do with infinity. It could just be the router. Does you wireless connection drop or just your Internet? If the Internet connection was resyncing you would loose Internet connection but not network connectivity

Similar Messages

Infinity Resyncing issues

Hi
We have two infinity broadband lines, one has a static ip.
Both running through a Draytek 2930vn dual wan router.
I've had both lines in a few weeks now, getting a few drop outs. Only for 20-30 secs or so, the most it's up has been 70 hours. Both have been up for 23/24 hours now.
The drop out is renewing the IP address and dropping the pppoe connection. This is frustrating because we lose our vpn connections and have to log back in then login to all our applications also.
I've read about this resyncing, which I'm assuming is the fibre modem. Is there a way to just stop it doing this?
In terms of the location of the modems, they are both in a network cabinet, which is fairly normal for a business.
Any thoughts appreciated, would be good to know if others are having the same problems.
Regards
Jon

Joncvs wrote:
Hi
We have two infinity broadband lines, one has a static ip.
Both running through a Draytek 2930vn dual wan router.
I've had both lines in a few weeks now, getting a few drop outs. Only for 20-30 secs or so, the most it's up has been 70 hours. Both have been up for 23/24 hours now.
The drop out is renewing the IP address and dropping the pppoe connection. This is frustrating because we lose our vpn connections and have to log back in then login to all our applications also.
I've read about this resyncing, which I'm assuming is the fibre modem. Is there a way to just stop it doing this?
In terms of the location of the modems, they are both in a network cabinet, which is fairly normal for a business.
Any thoughts appreciated, would be good to know if others are having the same problems.
Regards
Jon
Hi Joncvs, I notice that you say:
"In terms of the location of the modems, they are both in a network cabinet, which is fairly normal for a business.".
This is a BT Home Phone /broadband forum, you might get more assistance on the BT Business forums here>
http://business.forums.bt.com/btb/
toekneem
http://www.no2nuisancecalls.net
(EASBF)

BT Infinity - Slow - and resyncing often

Hi everyone.
I just got BT Infinity installed today (14.23) It was working fine for a few hours. I ran a speed test and the test varied 9mbs to 60mbs and the ping was 20/22ms. But now the speed has dropped significantly.
Also the hub broadband light turns orange about 4-5 times today. (it's re-syncing)
With my previous ISP (o2) it done the same thing. They changed something I think it was my profile or something to make it stable. Could the old problem be related to this?
Here are the stats

:/ Thats strange just to check to see of it is a infinity problem or not, I just did a speedtest here Wired through 200MBPS homeplugs (so slightly slower than a physical wire and got this):
All i can suggest is to try some more troubleshooting to see if its the PC or the HH to blame.
The first thing you could try is to use the maidenhead server on speedtest.net instead of the london one (as it could be the speedtest server giving dud readings )
What Home Hub Do You Have?
What Ethernet cable are you using? (can you try using a different one if you have one)
What web browser are you using?
and what Operating System is your PC running?
Are the latest drivers installed for your PC ethernet controller? (And is it a 10/100MB Controller?)
If you dont get the questions dont worry as I have put them in technical terms.
Just post back if you dont get them and I will try and explain it simpler.
Hope this helps

Home hub 3, Bt infinity keep rebooting and resynci...

About a month ago, my link started playing up.
about 2 or 3 times an hour it loss sync or something and we lost the Internet for about 1 or 2 minutes
and about every 2 or 3 hours the home hub reboots.
has anyone got any ideas on how to sorting it out?
Roger

Are you experiencing these dropouts via Ethernet or via Wireless? You could try a factory reset of the hub, on the back of the hub there is a pinhole where you stick a pen in and push to reset it back to default settings.
Regards Edd
Check your Line
BT Speedtester

Bt infinity - home hub 5 - dropping connection

Ok guys, might be a difficult one for you here.
I have had infinity installed since October. I have always suffered from drop outs in my connection.
What happens is that the big blue light on the hh will turn orange for maybe 5 seconds or so and then go back to blue. But it's long enough to kick me out of an online game for example.
Router logs show something for the disconnection, but no info really.
I have had 3 home hubs, brand new internal wiring in my house, and 4 or 5 engineers out to check things out, as the line was also a lot slower than initially expected.
I have had another engineer out yesterday and today, who has changed my entire line back to the green box. But it has just disconnected on my again whilst playing titanfall.
Does anybody here have any ideas? Engineers are at a loss, BT India support are clueless. I'm out of ideas
Cheers guys

The only thing that makes me wonder, is that I am not seeing these VDSL up and down resyncs. And most people have been seeing these issues since late January, mine go back to October.
This is what my log looked like during brief disconnect
18:26:46, 19 Mar. (34170.780000) WAN operating mode is VDSL
18:26:46, 19 Mar. (34170.780000) Last WAN operating mode was VDSL
18:26:45, 19 Mar. (34169.740000) PPP IPCP Receive Configuration ACK
18:26:45, 19 Mar. (34169.730000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration NAK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration ACK
18:26:45, 19 Mar. (34169.720000) PPP IPCP Receive Configuration Request
18:26:45, 19 Mar. (34169.720000) PPP IPCP Send Configuration Request
18:26:45, 19 Mar. (34169.720000) CHAP authentication successful
18:26:45, 19 Mar. (34169.650000) CHAP Receive Challenge
18:26:45, 19 Mar. (34169.650000) Starting CHAP authentication with peer
18:26:45, 19 Mar. (34169.650000) PPP LCP Receive Configuration ACK
18:26:44, 19 Mar. (34169.410000) CWMP: session closed due to error: Could not resolve host
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Reject
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration ACK
18:26:44, 19 Mar. (34169.640000) PPP LCP Receive Configuration Request
18:26:44, 19 Mar. (34169.640000) PPP LCP Send Configuration Request
18:26:42, 19 Mar. (34167.610000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
18:26:42, 19 Mar. (34167.610000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
18:26:42, 19 Mar. (34167.370000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
18:26:33, 19 Mar. IN: ACCEPT [57] Connection closed (Port Forwarding: UDP 192.168.1.66:3074 <-->109.150.222.230:3074 [82.9.36.163:3074] ppp3 NAPT)
18:26:32, 19 Mar. (34156.770000) PPP LCP Send Termination Request [User request]
18:26:20, 19 Mar. IN: BLOCK [12] Spoofing protection (IGMP 192.168.1.254->224.0.0.22 on ptm0.101)
I do have a OR modem around, unused, that I managed to talk one of the engineers in to giving me, as plan was to use my AirPort Extreme, but I didn't want to start using that until the connection was fixed, as first thing bt support would say is that it's my router causing the fault.
I could try the OR modem, just not sure if this is my problem or not. Anybody know anything from the logs I have posted? Or will any other logs help out?

ADSL to Infinity, poor sync speeds

Hi all
We've just switched from an ADSL connection to Infinity 1.
Our ADSL connection was mediocre as we were pretty far from the exchange. Stats were something like:
Attenuation: ~50dB
Downstream: ~3800kbps
Upstream: ~1100kbps
We had Infinity installed yesterday. Stats are as follows (from HH5):
Line attenuation: 0.0 / 29.2
Signal attenuation: 0.0 / 22.8
Data rate: 1156 / 6558
Maximum data rate: 1164 / 6477
Noise margin: 6.5 / 6.1
I'm pretty disappointed with this. I wasn't expecting miracles, but given the significant decrease in attenuation I was hoping for a bigger increase in downstream than from 3.8Mb to 6.5Mb, and certainly wasn't expecting upload speed to stay about the same!
Our downstream prediction prior to install was about 20Mbps. Plugging my attenuation into a VDSL2 calculator site gives ~16Mbps (using the line attenuation) or ~21Mbps (using the signal attenuation).
Surely there is something amiss here? Should I wait for BT's DLM process to complete or is the problem likely to be within my house?

The DSL checker is working now:
FTTC Range A (Clean)
Downstream: High 29.2, Low 20.3
Upstream: High 6.5, Low 4.6
FTTC Range B (Impacted)
Downstream: High 23.3, Low 11.4
Upstream: High 5.7, Low 2.5
Current HH5 stats are:
Data rate: 797 / 6881
Maximum data rate: 1201 / 6939
Noise margin: 18.3 / 6.2
Line attenuation: 0.0 / 28.8
Signal attenuation: 0.0 / 22.5
The line resynced yesterday morning and dropped the upload from 1164 to 797. No idea why I now have this massive upload noise margin as the line has been perfectly stable.
Clearly something is wrong as I'm getting 6.8 downstream compared to the most pessimistic estimate of 11.4 for an "impacted" line, and 0.8 upstream compared to 2.5.

New Infinity Order - As it happens !!!

I've just ordered Infinity (today) and I thought I'd track the order etc here for others to see 'live' what to expect:
As a precursor, I've had BT ADSL for many years, and no end of problems with the Indian call centre, but great experience from the users and mods on this site - the mods are the reason I'm staying with BT instead of switching to TalkTalk...
In Autumn last year my Infinity availability showed as available from end of Jan 2013 (and confirmed by email from Openreach), but in Winter this changed to an earliest date of End of March 2013 - not a problem, just have to wait. This weekend this changed to now available to order, so today I did just that.
My current set-up is adsl2+ unlimited, with minimal phone + BTVision unlimited. I wanted Infinity 2, + minimal phone + BTVision with Youview box. I have 5 months to run on current contract.
04/02/2013 - Called BT to upgrade. Approx 5 minutes on hold, but ok - everyone gets busy. Spoke to John who seemed very knowledgeable about his products and also very helpful. I was put on hold a couple of times for a couple of minutes, but eventually we agreed the following package, with prices as advertised:
New contract:
Phone - 12 months, prepaid so save £56.40.
Broadband: Infinity 2 unlimited (including non-throttled P2P), estimate 59Mbps down / 20Mbps up.
TV: TV Unlimited as we had before, but with new Youview box - free, but with £49 activation fee. (Not sure what he activation fee is for as I'm already on BTVision - advice happily received if this can be waived, but not a deal breaker if I have to pay it).
Installation date agreed as pm (1pm to 6pm) on wed 20/02/2013.
John could not confirm if my old BTV box and Youview box would work together, but confirmed that BT want to aim for multi-room so suspected that at some time this would stop working if it even started.
John also confirmed that my new youview box should work fine with powerline adaptors in the same way as my current BTV box.
First problem was that John can order everything except the Youview box - there is apparently a problem doing this for existing customers - John confirmed he'll call back within 1 or 2 days with the Youview order added on. I confirmed to him that this is necessary for me to complete my order - I won't accept the Infinity package with a 12 month contract then have to pay for a youview box.
Cancellation terms stated as:
I can cancel the broadband/TV service up to 17th Feb.
7 days to cancel the prepaid phone line. After this I'm tied into the BT line for 12 months which implicitly means I can't change broadband suppliers because they normally require you take their phone line rental. This is the critical path, so if my free youview box doesn't appear on my order page before this then I need to cancel everything and then re-order the complete set.
I'll let you know when/if John calls back and what the update is on the youview box and also the install date.
Cheers,
Alan.

20/02/2013 - Sixth undate.
Hopefully the last update. I was given the 1pm to 6pm slot and the Openreach engineer (Dave) called at approx 2pm, explained what he needed to do at the cabinet and that he'd be with me in 30 mins.
Dave was the same engineer who fixed my line in October and also fitted the new faceplate ready for infinity at that time. He tested the line speed and then connected the new modem to my hub - and viola, 75.1/14.9 connection (wired test) against an estimated 59/19.
I expect this to fluctuate as the line settles and also it may go down quite a bit but I'm extremely happy with this result.
Anyone else in the PO15 postcode, cabinet 18 - I was no.2 Infinity connection so there's plenty of space left for now.
So for everyone who is having problems - good things can happen using the advice on this forum. A few months ago I was so hacked off with BT I was going to leave. Now turned round to an extremely happy customer after a few months of good ADSL, flawless BTV (now Youview too) and an upgrade to Infinity with a new contract. All it took was a bit of patience to get my line fixed and get rid of all the noise.
Cheers,
Alan.

BT Infinity, Netgear6300 and Sonos

I have just swapped a BT HH3 router for a Netgear R6300. All PC's, tablet computers, phones connect fine to the new router with super fast connectivity on the 5G network. However when I hardwire in my Sonos system, everthing goes awry.
There is a Play 5 is connected to router, and NAS to the Play 5. 2 further Sonos amps connected wirelessly to the Play 5. I can no longer access internet radio, plus the various PCs and Ipads around the house start to lose their wireless connections (which go to "Limited Connectivity". If I unplug the Play 5 from the Netgear router the rest of the wireless network works fine, replug it in, network to the PC's. Also, when the system is connected up to the Netgear router I can no longer see the NAS from any PC's - reappears if I go back to HH3.
I've cycled the power on all the Sonos units/PCs etc between each router changer over.
The Netgenie app indicates that all the PC's connect fine to the router, it's more that the onward connection to the Openreach modem falls over when the Sonos is connected ?
Any ideas please ?

The 330/20 product was withdrawn by Openreach last month.
BT still advertise a 300/20 product (http://www.productsandservices.bt.com/products/broadband/packages?fttp=yes) so is either a mistake or capped upload.
My neighbour is on Infinity 4 and looking at his speed tests, it looks a capped upload to me.

BT infinity very poor service - what steps to canc...

Any one advise How I can cancel, without penalty, due to poor service?
I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
Then speed dropped to 19mbps but worse the connection would repeatedly drop staying up for no more than 5 minutes at a time and taking 10 or more attempts to reconnect. Checking the logs on Hub 5 often it would reconnect over 100 times a day.
I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
Rob

Hi Robdeca,
I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I have synced my ipad with my computer then downloaded latest ios version. How do I resync my data back to my ipad?

I have synced my ipad with my computer then downloaded latest ios version. How do I resync my data back to my ipad?

You Restore from iTune Backup.The syncing is towards the end of the Restore.
1. Settings>General>Reset>Erase all content and settings
2. You'll be asked twice to confirm
3. You'll see Apple logo and progress bar
4. You'll see a big iPad logo on screen
5. Configuration start
6. Set language
7. Set country
8. Select Network and input Password>Join
9. Enable Location Service>Next
10. You'll be given 3 options (a) Setup as New iPad (b) Restore from iCloud Backup (c) Restore from iTune Backup
11. Select Restore from iTune Backup
12. You will see picture of USB cable pointing towards iPad
13. Connect iPad to iTune (make sure iTune is on standby)
14. Tap Continue (computer)
15. Restore iPad from Backup (computer)
16. See progress bar with estimated time (computer)
17. See Restore in Progress on iPad
18. See Apple logo
19. See Apple and Progress Bar
20. Slide to Unlock
21. Copying Apps back to iPad (computer)
22. You'll see Loading/Installing/Waiting below the Apps (iPad)
23. Sync Music/Podcast/Movies to iPad (computer)
24. Sync completed (computer)

Ask the Expert Live Discussion – BT Infinity

Hi All
I’m pleased to announce our next live discussion with some BT experts! It’s on a subject that is of great interest to many of you – BT Infinity! We’ve recently announced the changes to the BT Infinity service and thought it was a great chance to get our Infinity experts on to the community to tell you a bit more about that and answer any Infinity related questions you may have.
Our experts Charles and Martin will be chatting with you on Tuesday 15th May at 7pm.
The format is pretty simple – simply come back here on that date and the box you see below will turn into an area where you can submit your questions. Enter your email address in the reminder section so you don't miss any of the chat.
BT Infinity Expert Chat Transcript
(05/15/2012)
7:00
KerryG:
Hi Everyone, let’s get the chat started! Welcome to our live discussion with our BT Infinity experts.
7:01
KerryG:
Today we are joined by Charles and Martin from the Infinity team. Welcome everyone!
7:01
KerryG:
Today’s chat is tech focused on BT Infinity, so if you have any individual service queries, we can’t answer them during the chat, sorry. Those queries can be raised in the forum as normal. This chat is focused on the Infinity service itself, all comments will be moderated and the usual forum terms apply.
7:01
Charles:
Hi everyone!
7:02
KerryG:
We have our first question...
7:03
Comment From GedGed:
my wired infinity speed is 54 kps but I can only get 20 when wireless - any way I can improve the wireless speed - Thanks
7:04
KerryG:
We're typing up the answers, so bear with us as we get the answers through to you...
7:05
Charles:
Hi Ged
• Upgrade your computer to ‘N’ standard wireless hardware. If needed, buy a suitable N wireless adaptor from BT atwww.bt.com/nwireless
• Keep your computer streamlined eg. by running our ‘PC Healthcheck’ app (part of BT’s Desktop Help software atwww.bt.com/desktophelp)
• Reserve wireless for mobile devices, use Ethernet for main computer
• Consider powerline adaptors for longer ranges
7:05
Comment from
john 46
hi all
7:06
KerryG:
Hi gooch - thanks for your question, but this is an Infinity tech chat so we need to keep it on topic if you post in the Phones board there's lots of helpful community members that will help you out with your query
7:07
Comment From Neil Potter
How soon after an exchange goes live with Infinity will BT allow other providers to sell Fibre To The Cabinet services from that exchange? My existing ISP is waiting to announce pricing details to me so I can make an informed choice. Thanks
7:08
KerryG:
Hi John Good to see you on the chat - who else is here?
7:09
Comment From Chris
Hello world.
7:10
Comment From Helen
hi all.
7:11
Comment From Paul
Are we able to get fastpath on BT infinity,or will this ever be available ?
7:12
Martin S.:
i Neil. When Openreach enables an exchange for fibre, all internet service providers are able to use that service equally - so other ISPs should be able to offer their fibre products at the same time as BT Retail's Infinity product
7:12
KerryG:
Thanks for all the great questions coming through guys... answers being typed as we speak!
7:13
Charles:
Hi Paul, We don't support Fastpath on BT infinity at the moment, I'm afraid.
7:13
Comment From Helen
I've recently upgraded to Infinity 2. The ethernet connection is fine, but the wifi is constantly dropping. I have an old Homehub 2 , which we had for total broadband, will it work, so I can test the wifi.
7:14
Comment From Simon
Hi all
7:15
Martin S.:
Neil - also its worth remembering that when an exchange is enabled for fibre, this does not automatically mean that all cabinets and lines connected to that exchange are also enabled, which might explain if your exchange has been enabled but your line is not appearing as eligible yet
7:16
Comment From Kevin
Whats the upgrade path from fttc to fttp does it mean a new contract or can we just expect it to migrate?
7:17
KerryG
Out of interest...are those on the chat existing Infinity customers or people thinking about it?
7:18
Charles
Hi Helen, your wireless should work ok on your Hub 2, though our more recent Hub 3 is better. If you're expereincing drop outs, it's usually a sign of radio interference. Have you any powerline adaptors you could use instead?
7:18
Comment From Neil Potter
Thanks Martin - Workmen recently dug up the path outside my driveway to install FTTC so I know it's there  My exchange goes live on 30th June - I can't wait!I have another question: I'm in the process of consolidating my TV, Telephone and Broadband into one bundle. The "BT Vision Unlimited" looks ideal.
7:19
Comment From Paul
Is there a estimated date that fast path will be available ?
7:19
Martin S.
Hi Kevin - Due to the structure of how fibre has been deployed, your line will either be FTTC or FTTP; there is no way to change your technology type. If you mean 'how do you move to the faster 80mb product (on FTTC)?', this can be done using the links on BT.com
7:19
Comment From Helen
I'm an existing customer.
7:19
Charles
No, 'fraid not, Paul.
7:19
Comment From Neil Potter
thinking about re-joining BT just for Infinity product(s)
7:19
Comment From Paul
existing customer here
7:20
Comment From Chris
I've recently ordered my Infinity package, installation is due the 22nd.
7:20
KerryG
Great to see you all on here... roll on the 22nd for you Chris
7:20
Comment From Kevin
Why are you fitting 2 separate items a modem and a wireless router? cant we have a combined unit, without the need for 2 adaptors and sockets its not the tidiest install
7:21
Comment From Chris
Regarding the Infinity installation, is it mandatory for the BT O/R Engineerer to have access to your PC?
7:22
Martin S.
Hi Chris - It is not mandatory, but we recommend allowing the engineer to show you on your own equipment your fantastic new speeds!
7:22
Comment From Simon
hi, im trying to setup port forwarding to my old draytek, as it has more powerful wirelelss capabaility then the bt homehub, is it possible
7:23
KerryG
Hi Simon - that sounds like a great question for the forum boards, the Draytek is not a BT product so we can go into detail here in this chat, but there will be lots of people who i'm sure can help in the forum.
7:24
Charles
Evening Kevin, for BT Infinity is based on thecurrent FTTC product offered by BT Openreach, which comprises the VDSL modem provided by Openreach and the Home Hub 3 provided by Retail. If/when Openreach move to supporting a single box solution, then we would look to moving to that. Openreach will shortly be trialling this.
7:24
Comment From Helen
I've already checked there's nothing interfering with the Hub.
7:24
Comment From Helen
I don't have a Hub3, both the one that is currently connected, and the old one I have in the box are Hub 2.
7:25
Comment From Chris
Yes, going from 3mb to an estimated 50mb+ is quite the upgrade, I would even be happy if it was merely a 10MB upgrade. - If I remember correctly FTTC is around(if not the same) price as standard broadband these days.
7:26
Charles
Helen - could you post your issue in the Bt Infinity forum and one of our mods will look into this for you.
7:26
Comment From Kevin
My install is planned for the 28th May my question is i have my master socket downstairs directly below the room i want my fttc modem installed is it possible to have the modem upstairs with the extension cable ?
7:27
Comment From Mike B
I have an istalation question. I understand that the modem for Infinity needs to be sited close to the BT phone socket. Am I right in thinking that the modem is then connected via a Cat 5/6 cable to the wireless router situated elsewhere in the house? Does this impact on the speed?
7:27
Comment From Helen
Ok charles, I will do..
7:28
Comment From Neil Potter
On the subject of Powerline Adaptors (PA's) - I have a unique setup here at home whereby I would need to utilise 4 x PA's. Are there any known performance issues sharing data, experiencing latency or dropped packets from Desktop PC's all connected via PA's at the same time?
7:28
Martin S.
Kevin / Mike B: The engineer can use an extension cable up to 30m long to help position your equipment where you want it - this should not affect your speed.
7:29
Comment From Eric Simpson
I have bt broadband .. I am currently getting 3M download. I have two "estimates" from the BT site. One says I should get between 10-17 ... the other which does some sort of check/diagnostic (and appears to be the real thing) says I should get between 1-4. We are meant to get Infinity next month. How would that impact me?
7:31
Charles
Hi neil - good question. I've found from experience that powerline performance is very much dependent on the adaptor manufacturer and your home environment, specifically how 'clean' your electrical spectrun is. All I can say is give it a try. That said, i would always recommend an Ethernet connection for the fastest and most stable speeds.
7:31
Martin S.
Hi Eric. You can find your predicted BT Infinity speed (if it is available on your line) at bt.com/infinity and entering your number into the availability checker
7:31
Comment From Simon
hi, really I'm just asking a tech question - can the bt home hub port forward?
7:32
Comment From Eric Simpson
Does my question pop up only when it comes up the queue?
7:33
KerryG
Hi Eric - Yes, they will flow in as they get answered - it helps to make the chat easier to read as the Q & As flow in a reasonable order.
Great questions coming through... lots more to get through...been a quick 33 mins!
7:33
Charles
Hi simon - I'm assuming you're talking about the Hub 3 (our latest Hub). Yes, it does support port forwarding. You can set this up via the configuration menu in your Hub. See instructions in your Hub user guide for how to do this.
7:33
Comment From Glynn
Will BT Retail be selling fibre-on-demand at an affordable cost for home users?
7:35
Comment From guilbo
Hello folks. I have a question. We often see on the Vision forum that users start having problems with their service on Infinity that they weren't having with ADSL. Do you know of anything that would cause this?
7:35
Martin S.
Hi Glynn, we are currently reviewing Fibre on Demand and have not yet announced any pricing or availability details.
7:36
Comment From Chris
How reliable is that checker by chance?
7:37
Comment From Paul (Heanor)
Also I am booked for installation on 22nd May
7:37
KerryG
Nice one Paul  You'll be enjoying super fast speeds then too
7:38
Charles
HI guilbo - I'm not aware of any technical issues for Vision customer regrading to Infinity. We have hundreds of orders go through each week. If the problem persists, I would suggest customers contact the Infinity helpdesk.
7:38
Comment From Neil Potter
Thanks for your reply Charles - If I could ask, the PA's you supply with the current BT Vision boxes are manufactured by Simpler Networks - would I need to purchase identical PA's from the same manufacturer for extending my network? Will BT Retail sell me these as an additional extra? This will be my last question - I feel I have been fortunate to have two answered already
7:39
Martin S.
Hi Chris - The speeds estimated in the checker are a very good indication of actual speeds, but we can only know the exact speed once installed.
7:39
Comment From Eric Simpson
it says not available yet. I am just frustrated because I get faster speed from my little Android phone using it as a hotspot. If there is a bottleneck somewhere in the system, would fibre really make a difference
7:41
Comment From Kevin
I have been given the estimate of 59.4Mb download 20.0Mb upload will this be accurate?
7:42
Charles
Hi neil - yes you should always stick to the same model for all your PA's. I am pretty sure that additional Vision PA's can be bought from the BT Shop, and these should be fine. I have had 70mbps out of mine! seewww.bt.com/shop
7:43
Martin S.
Eric - Generally fibre can make a very significant difference to overall speeds, though individual increases can't be guaranteed. If / when it becomes available on your line, the checker will tell you how much of a difference it could make to you.
7:43
Comment From Chris
I'm assuming it's based on the length of copper from my house to the Green Cab. - The exchange is 2miles~ away from me and the said Cab. Will this also effect my speed?
7:45
Charles
Hi Kevin - our estinmates are as accurate as we can make them, but your actual speed will depend on your underlying phone line speed. We will only know your true speed once Infinity is live - it will then train to your optimal line speed, which should be approx as shown by your prediction.
7:45
KerryG
Glad to see you all keeping Charles and Martin busy here... keep the questions coming in, we're in the last 15 mins now...
7:45
Martin S.
Chris - Yes, your speed is primarily affected by the total amount of copper between you and the exchange. With FTTC fibre products, the old copper between the exchange and the cabinet is replaced by fibre, meaning less copper overall and faster speeds.
7:45
Comment From Lewis
Why does DLM take so long to take interleaving off?
7:45
Comment From Neil Potter
Thank you very much for your time this evening Charles / Martin / Kerry. It's nice to see these types of events becoming more accessible to your customers and I for one feel I've got a lot from joining you all this evening
7:46
Martin S.
Thanks Neil - you're welcome!
7:46
KerryG
Great stuff Neil.... glad you've found it useful.
7:46
Comment From Chris
The Cab is 500-600 metres away from me, and according this graph the the BT estimated speed is just right on that.
7:47
Charles
Hi Lewis - DLM will apply interleaving only if it detects an ustable line. It will not apply interleaving unless it is warranted.
7:47
Comment From Kevin
I guess when i get my infinity installed a lot of sites and links will still be on dsl or adsl+ or even slower and the speed my end wont improve the speed there end ie my speed will depend on the site i visit and there upload speed for my download speed?
7:48
Comment From Dom
I am moving to BT infinity, but I had to order my line and then wait for it to be activated before ordering infinity. Is this a technical issue or a process at BT issue?
7:49
Charles
Evening Dom. It's a process issue - we can only provide Infinity once a Retail line is up and running.
7:49
Comment From William Sinclair
Hi guys. I've upgraded to Infinity 2 with an estimated max download of 49.5 Mbps however my IP profile hasn't budged from the Infinity 1 value of ~30. Any thoughts?
7:50
Comment From Dom
Thanks - this is a great service BT, keep it up!
7:51
Martin S.
Hi Kevin - yes, some websites that you visit may not be able to keep up with your superfast speeds! We aim to give you the best speeds at your end, but sadly there may sometimes be bottlenecks in the wider internet.
7:51
Charles
HI William - sorry for the delay in responding. Best thing to do is to reboot your Hub, then it should pick up the new speed. If not, contact the Infinity forum.
7:51
Comment From Lewis
What would cause an unstable line?
7:53
KerryG
@wiesiek @ Martin (not S) thanks for your questions, but as they're individual issues we can't pick them up as part of this chat. Please post in the forum and we can help.
7:53
Comment From guilbo
Apologies in advance for my ignorance. If Infinity is installed does the 'phone continue to use copper all the way to the exchange or does this also go over fibre?
7:54
Charles
Hi lewis - the most common cause is interference on your phone line, in which case DLM will moderate your BB speed until the line stablises. There'smore lot of info on this at the Infinity FAQs on BT.com
7:54
Martin S.
Hi Guilbo - good question - yes, the phone still uses the copper.
7:54
Comment From Paul (Heanor)
Will downloading from such as Xbox market place or apple store as examples max out the connection?
7:55
Comment From Kevin
Thanks to Martin, Kerry, and Charles for all your answers to the questions very much appreciated and a credit to BT Kevin
7:55

Hi everyone
Just a reminder that we have our Infinity Expert chat this evening at 7pm. If for any reason you can't make the chat, you can PM me your questions in advance and we'll try to include them. There will also be a replay available of the chat here on the same post after the event.
Thx
Kerry
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Unable to resync dataguard

Hi everybody!
I have a problem. Some weeks ago I opened a post related to this issue. We have two dataguards with dataguard broker. One of them is resync (thanks to mseberg and this forum) and now I have problems with the other.
Once I have learned how to configure and start/stop dataguard broker, I have a more basic problem, which is to resync it. I follow a process, where I backup the primary with RMAN, I copy the rman files to the other server with the controlfile, at once, I recover with rman again.
The problem is that it is too big, 2 hours for backing it up more or less, and when I restore it, no archivelog list appears being syncronized.
I have followed the same process than the other one and I can't resync it. I think there is something at my params or something new at 11g version...
SQL> show parameters
NAME TYPE VALUE
O7_DICTIONARY_ACCESSIBILITY boolean FALSE
active_instance_count integer
aq_tm_processes integer 0
archive_lag_target integer 0
asm_diskgroups string
asm_diskstring string
asm_power_limit integer 1
asm_preferred_read_failure_groups string
audit_file_dest string /opt/oracle/admin/MN122010P/ad
ump
audit_sys_operations boolean FALSE
audit_syslog_level string
audit_trail string DB
background_core_dump string partial
background_dump_dest string /opt/oracle/diag/rdbms/mn12201
0p/MN122010P/trace
backup_tape_io_slaves boolean FALSE
bitmap_merge_area_size integer 1048576
blank_trimming boolean FALSE
buffer_pool_keep string
buffer_pool_recycle string
cell_offload_compaction string ADAPTIVE
cell_offload_parameters string
cell_offload_plan_display string AUTO
cell_offload_processing boolean TRUE
cell_partition_large_extents string DEFAULT
circuits integer
client_result_cache_lag big integer 3000
client_result_cache_size big integer 0
cluster_database boolean FALSE
cluster_database_instances integer 1
cluster_interconnects string
commit_logging string
commit_point_strength integer 1
commit_wait string
commit_write string
compatible string 11.1.0.0.0
control_file_record_keep_time integer 7
control_files string /opt/oracle/oradata/MN122010P/
controlfile/control01.ctl, /op
t/oracle/oradata1/MN122010P/co
ntrolfile/control02.ctl
control_management_pack_access string DIAGNOSTIC+TUNING
core_dump_dest string /opt/oracle/diag/rdbms/mn12201
0p/MN122010P/cdump
cpu_count integer 4
create_bitmap_area_size integer 8388608
create_stored_outlines string
cursor_sharing string EXACT
cursor_space_for_time boolean FALSE
db_16k_cache_size big integer 0
db_2k_cache_size big integer 0
db_32k_cache_size big integer 0
db_4k_cache_size big integer 0
db_8k_cache_size big integer 0
db_block_buffers integer 0
db_block_checking string FALSE
db_block_checksum string TYPICAL
db_block_size integer 8192
db_cache_advice string ON
db_cache_size big integer 0
db_create_file_dest string /opt/oracle/oradata
db_create_online_log_dest_1 string /opt/oracle/oradata
db_create_online_log_dest_2 string /opt/oracle/oradata1
db_create_online_log_dest_3 string
db_create_online_log_dest_4 string
db_create_online_log_dest_5 string
db_domain string domain.es
db_file_multiblock_read_count integer 69
db_file_name_convert string
db_files integer 200
db_flashback_retention_target integer 1440
db_keep_cache_size big integer 0
db_lost_write_protect string NONE
db_name string MN122010
db_recovery_file_dest string /opt/oracle/oradata/flash_reco
very_area
db_recovery_file_dest_size big integer 100G
db_recycle_cache_size big integer 0
db_securefile string PERMITTED
db_ultra_safe string OFF
db_unique_name string MN122010P
db_writer_processes integer 1
dbwr_io_slaves integer 0
ddl_lock_timeout integer 0
dg_broker_config_file1 string /opt/oracle/product/db111/dbs/
dr1MN122010P.dat
dg_broker_config_file2 string /opt/oracle/product/db111/dbs/
dr2MN122010P.dat
dg_broker_start boolean FALSE
diagnostic_dest string /opt/oracle
disk_asynch_io boolean TRUE
dispatchers string (PROTOCOL=TCP) (SERVICE=MN1220
10PXDB)
distributed_lock_timeout integer 60
dml_locks integer 844
drs_start boolean FALSE
enable_ddl_logging boolean FALSE
event string
fal_client string
fal_server string
fast_start_io_target integer 0
fast_start_mttr_target integer 0
fast_start_parallel_rollback string LOW
file_mapping boolean FALSE
fileio_network_adapters string
filesystemio_options string none
fixed_date string
gc_files_to_locks string
gcs_server_processes integer 0
global_context_pool_size string
global_names boolean FALSE
global_txn_processes integer 1
hash_area_size integer 131072
hi_shared_memory_address integer 0
hs_autoregister boolean TRUE
ifile file
instance_groups string
instance_name string MN122010P
instance_number integer 0
instance_type string RDBMS
java_jit_enabled boolean TRUE
java_max_sessionspace_size integer 0
java_pool_size big integer 0
java_soft_sessionspace_limit integer 0
job_queue_processes integer 1000
large_pool_size big integer 0
ldap_directory_access string NONE
ldap_directory_sysauth string no
license_max_sessions integer 0
license_max_users integer 0
license_sessions_warning integer 0
local_listener string LISTENER_MN122010P
lock_name_space string
lock_sga boolean FALSE
log_archive_config string dg_config=(MN122010P,MN122010R
,MN12201R)
log_archive_dest string
log_archive_dest_1 string location="USE_DB_RECOVERY_FILE
_DEST", valid_for=(ALL_LOGFIL
ES,ALL_ROLES)
log_archive_dest_10 string
log_archive_dest_2 string service=MN12201R, LGWR SYNC AF
FIRM delay=0 OPTIONAL compress
ion=DISABLE max_failure=0 max_
connections=1 reopen=300 db_
unique_name=MN12201R net_timeo
ut=30 valid_for=(online_logfi
le,primary_role)
log_archive_dest_3 string
log_archive_dest_4 string
log_archive_dest_5 string
log_archive_dest_6 string
log_archive_dest_7 string
log_archive_dest_8 string
log_archive_dest_9 string
log_archive_dest_state_1 string ENABLE
log_archive_dest_state_10 string enable
log_archive_dest_state_2 string ENABLE
log_archive_dest_state_3 string ENABLE
log_archive_dest_state_4 string enable
log_archive_dest_state_5 string enable
log_archive_dest_state_6 string enable
log_archive_dest_state_7 string enable
log_archive_dest_state_8 string enable
log_archive_dest_state_9 string enable
log_archive_duplex_dest string
log_archive_format string %t_%s_%r.dbf
log_archive_local_first boolean TRUE
log_archive_max_processes integer 4
log_archive_min_succeed_dest integer 1
log_archive_start boolean FALSE
log_archive_trace integer 0
log_buffer integer 7668736
log_checkpoint_interval integer 0
log_checkpoint_timeout integer 1800
log_checkpoints_to_alert boolean FALSE
log_file_name_convert string
max_commit_propagation_delay integer 0
max_dispatchers integer
max_dump_file_size string unlimited
max_enabled_roles integer 150
max_shared_servers integer
memory_max_target big integer 512M
memory_target big integer 512M
nls_calendar string
nls_comp string BINARY
nls_currency string
nls_date_format string
nls_date_language string
nls_dual_currency string
nls_iso_currency string
nls_language string AMERICAN
nls_length_semantics string BYTE
nls_nchar_conv_excp string FALSE
nls_numeric_characters string
nls_sort string
nls_territory string AMERICA
nls_time_format string
nls_time_tz_format string
nls_timestamp_format string
nls_timestamp_tz_format string
object_cache_max_size_percent integer 10
object_cache_optimal_size integer 102400
olap_page_pool_size big integer 0
open_cursors integer 300
open_links integer 4
open_links_per_instance integer 4
optimizer_capture_sql_plan_baselines boolean FALSE
optimizer_dynamic_sampling integer 2
optimizer_features_enable string 11.1.0.7
optimizer_index_caching integer 0
optimizer_index_cost_adj integer 100
optimizer_mode string ALL_ROWS
optimizer_secure_view_merging boolean TRUE
optimizer_use_invisible_indexes boolean FALSE
optimizer_use_pending_statistics boolean FALSE
optimizer_use_sql_plan_baselines boolean TRUE
os_authent_prefix string ops$
os_roles boolean FALSE
parallel_adaptive_multi_user boolean TRUE
parallel_automatic_tuning boolean FALSE
parallel_execution_message_size integer 2152
parallel_instance_group string
parallel_io_cap_enabled boolean FALSE
parallel_max_servers integer 40
parallel_min_percent integer 0
parallel_min_servers integer 0
parallel_server boolean FALSE
parallel_server_instances integer 1
parallel_threads_per_cpu integer 2
pga_aggregate_target big integer 0
plscope_settings string IDENTIFIERS:NONE
plsql_ccflags string
plsql_code_type string INTERPRETED
plsql_debug boolean FALSE
plsql_native_library_dir string
plsql_native_library_subdir_count integer 0
plsql_optimize_level integer 2
plsql_v2_compatibility boolean FALSE
plsql_warnings string DISABLE:ALL
pre_page_sga boolean FALSE
processes integer 170
query_rewrite_enabled string TRUE
query_rewrite_integrity string enforced
rdbms_server_dn string
read_only_open_delayed boolean FALSE
recovery_parallelism integer 0
recyclebin string on
redo_transport_user string
remote_dependencies_mode string TIMESTAMP
remote_listener string
remote_login_passwordfile string EXCLUSIVE
remote_os_authent boolean FALSE
remote_os_roles boolean FALSE
replication_dependency_tracking boolean TRUE
resource_limit boolean FALSE
resource_manager_cpu_allocation integer 4
resource_manager_plan string
result_cache_max_result integer 5
result_cache_max_size big integer 1312K
result_cache_mode string MANUAL
result_cache_remote_expiration integer 0
resumable_timeout integer 0
rollback_segments string
sec_case_sensitive_logon boolean TRUE
sec_max_failed_login_attempts integer 10
sec_protocol_error_further_action string CONTINUE
sec_protocol_error_trace_action string TRACE
sec_return_server_release_banner boolean FALSE
serial_reuse string disable
service_names string MN122010P.domain.es
session_cached_cursors integer 50
session_max_open_files integer 10
sessions integer 192
sga_max_size big integer 512M
sga_target big integer 0
shadow_core_dump string partial
shared_memory_address integer 0
shared_pool_reserved_size big integer 10066329
shared_pool_size big integer 0
shared_server_sessions integer
shared_servers integer 1
skip_unusable_indexes boolean TRUE
smtp_out_server string
sort_area_retained_size integer 0
sort_area_size integer 65536
spfile string /opt/oracle/product/db111/dbs/
spfileMN122010P.ora
sql92_security boolean FALSE
sql_trace boolean FALSE
sql_version string NATIVE
sqltune_category string DEFAULT
standby_archive_dest string ?/dbs/arch
standby_file_management string AUTO
star_transformation_enabled string FALSE
statistics_level string TYPICAL
streams_pool_size big integer 0
tape_asynch_io boolean TRUE
thread integer 0
timed_os_statistics integer 0
timed_statistics boolean TRUE
trace_enabled boolean TRUE
tracefile_identifier string
transactions integer 211
transactions_per_rollback_segment integer 5
undo_management string AUTO
undo_retention integer 900
undo_tablespace string UNDOTBS1
use_indirect_data_buffers boolean FALSE
user_dump_dest string /opt/oracle/diag/rdbms/mn12201
0p/MN122010P/trace
utl_file_dir string
workarea_size_policy string AUTO
xml_db_events string enable
I have tested the connectivity between them and it's ok, I recreated the password file
[oracle@servername01 MN122010P]$ sqlplus "sys/[email protected] as sysdba"
SQL> select * from v$instance;
INSTANCE_NUMBER INSTANCE_NAME
HOST_NAME
VERSION STARTUP_T STATUS PAR THREAD# ARCHIVE LOG_SWITCH_WAIT
LOGINS SHU DATABASE_STATUS INSTANCE_ROLE ACTIVE_ST BLO
1 MN122010P
servername01
11.1.0.7.0 09-OCT-11 OPEN NO 1 STARTED
ALLOWED NO ACTIVE PRIMARY_INSTANCE NORMAL NO
[oracle@servername01 MN122010P]$ sqlplus "sys/[email protected] as sysdba"
SQL> select * from v$instance;
INSTANCE_NUMBER INSTANCE_NAME
HOST_NAME
VERSION STARTUP_T STATUS PAR THREAD# ARCHIVE LOG_SWITCH_WAIT
LOGINS SHU DATABASE_STATUS INSTANCE_ROLE ACTIVE_ST BLO
1 MN12201R
servername02
11.1.0.7.0 28-NOV-11 MOUNTED NO 1 STARTED
ALLOWED NO ACTIVE PRIMARY_INSTANCE NORMAL NO
Recovery Manager: Release 11.1.0.7.0 - Production on Thu Dec 1 10:16:23 2011
Copyright (c) 1982, 2007, Oracle. All rights reserved.
RMAN> connect target /
connected to target database: MN122010 (DBID=2440111267)
RMAN> run{
ALLOCATE CHANNEL d1 DEVICE TYPE DISK FORMAT '/opt/oracle/oradata/BACKUPS_01/MN122010P/backup_%d_t%t_s%s_p%p';
BACKUP DATABASE PLUS ARCHIVELOG;
2> 3> 4>
using target database control file instead of recovery catalog
allocated channel: d1
channel d1: SID=140 device type=DISK
Starting backup at 01-DEC-11
current log archived
channel d1: starting archived log backup set
channel d1: specifying archived log(s) in backup set
input archived log thread=1 sequence=4117 RECID=7260 STAMP=766935608
input archived log thread=1 sequence=4118 RECID=7261 STAMP=766935619
input archived log thread=1 sequence=4119 RECID=7262 STAMP=766935630
input archived log thread=1 sequence=4120 RECID=7263 STAMP=766935635
....List of archives....
Starting backup at 01-DEC-11
channel d1: starting full datafile backup set
channel d1: specifying datafile(s) in backup set
input datafile file number=00010 name=/opt/oracle/oradata/MN122010P/TBCESPANDM_01.DBF
input datafile file number=00009 name=/opt/oracle/oradata/MN122010P/CESPAROUTING_01.DBF
input datafile file number=00007 name=/opt/oracle/oradata/MN122010P/TBCESPACALLEJERO_01.DBF
input datafile file number=00008 name=/opt/oracle/oradata/MN122010P/CESPAGEOCODER_01.DBF
input datafile file number=00001 name=/opt/oracle/oradata/MN122010P/system01.dbf
input datafile file number=00002 name=/opt/oracle/oradata/MN122010P/sysaux01.dbf
input datafile file number=00003 name=/opt/oracle/oradata/MN122010P/undotbs01.dbf
input datafile file number=00006 name=/opt/oracle/oradata/MN122010P/TBCESPAFONDO_01.DBF
input datafile file number=00005 name=/opt/oracle/oradata/MN122010P/TBCESPAPOIS_01.DBF
input datafile file number=00004 name=/opt/oracle/oradata/MN122010P/users01.dbf
channel d1: starting piece 1 at 01-DEC-11
channel d1: finished piece 1 at 01-DEC-11
piece handle=/opt/oracle/oradata/BACKUPS_01/MN122010P/backup_MN122010_t768739341_s768_p1 tag=TAG20111201T104221 comment=NONE
channel d1: backup set complete, elapsed time: 00:39:26
Finished backup at 01-DEC-11
Starting backup at 01-DEC-11
current log archived
channel d1: starting archived log backup set
channel d1: specifying archived log(s) in backup set
input archived log thread=1 sequence=4256 RECID=7399 STAMP=768741707
channel d1: starting piece 1 at 01-DEC-11
channel d1: finished piece 1 at 01-DEC-11
piece handle=/opt/oracle/oradata/BACKUPS_01/MN122010P/backup_MN122010_t768741708_s769_p1 tag=TAG20111201T112148 comment=NONE
channel d1: backup set complete, elapsed time: 00:00:01
Finished backup at 01-DEC-11
Starting Control File and SPFILE Autobackup at 01-DEC-11
piece handle=/opt/oracle/product/db111/dbs/c-2440111267-20111201-00 comment=NONE
Finished Control File and SPFILE Autobackup at 01-DEC-11
released channel: d1
I made a alter database create standby controlfile as at Primary and at Standby:
SQL> shutdown immediate;
ORA-01109: base de datos sin abrir
Base de datos desmontada.
Instancia ORACLE cerrada.
SQL> startup nomount;
Instancia ORACLE iniciada.
Total System Global Area 2937555928 bytes
Fixed Size 744408 bytes
Variable Size 1862270976 bytes
Database Buffers 1073741824 bytes
Redo Buffers 798720 bytes
copy the controlfile to standby controlfile locations
startup standby
ALTER DATABASE MOUNT STANDBY DATABASE;
And restoring with rman
Restoring
List of Archived Logs in backup set 616
Thrd Seq Low SCN Low Time Next SCN Next Time
1 4256 27049296 01-DEC-11 27052551 01-DEC-11
RMAN> run{
2> allocate channel c1 type disk format '/opt/oracle/oradata/BACKUPS_01/MN122010P/backup_%d_t%t_s%s_p%p';
3> restore database;
4> recover database until sequence 4256 thread 1;
5> sql 'alter database recover managed standby database disconnect from session';
6> release channel c1;
7> }
allocated channel: c1
channel c1: SID=164 device type=DISK
Starting restore at 01-DEC-11
Starting implicit crosscheck backup at 01-DEC-11
Crosschecked 115 objects
Finished implicit crosscheck backup at 01-DEC-11
Starting implicit crosscheck copy at 01-DEC-11
Crosschecked 24 objects
Finished implicit crosscheck copy at 01-DEC-11
searching for all files in the recovery area
cataloging files...
no files cataloged
channel c1: starting datafile backup set restore
channel c1: specifying datafile(s) to restore from backup set
channel c1: restoring datafile 00001 to /opt/oracle/oradata/MN122010P/system01.dbf
channel c1: restoring datafile 00002 to /opt/oracle/oradata/MN122010P/sysaux01.dbf
channel c1: restoring datafile 00003 to /opt/oracle/oradata/MN122010P/undotbs01.dbf
channel c1: restoring datafile 00004 to /opt/oracle/oradata/MN122010P/users01.dbf
channel c1: restoring datafile 00005 to /opt/oracle/oradata/MN122010P/TBCESPAPOIS_01.DBF
channel c1: restoring datafile 00006 to /opt/oracle/oradata/MN122010P/TBCESPAFONDO_01.DBF
channel c1: restoring datafile 00007 to /opt/oracle/oradata/MN122010P/TBCESPACALLEJERO_01.DBF
channel c1: restoring datafile 00008 to /opt/oracle/oradata/MN122010P/CESPAGEOCODER_01.DBF
channel c1: restoring datafile 00009 to /opt/oracle/oradata/MN122010P/CESPAROUTING_01.DBF
channel c1: restoring datafile 00010 to /opt/oracle/oradata/MN122010P/TBCESPANDM_01.DBF
channel c1: reading from backup piece /opt/oracle/oradata/BACKUPS_01/MN122010P/backup_MN122010_t768739341_s768_p1
After the restoring I found at standby that no archives have been applied:
SQL> SELECT SEQUENCE#, FIRST_TIME, NEXT_TIME,APPLIED
FROM V$ARCHIVED_LOG ORDER BY SEQUENCE#
/ 2 3
no rows selected
SQL> select * from v$Instance;
INSTANCE_NUMBER INSTANCE_NAME
HOST_NAME
VERSION STARTUP_T STATUS PAR THREAD# ARCHIVE LOG_SWITCH_WAIT
LOGINS SHU DATABASE_STATUS INSTANCE_ROLE ACTIVE_ST BLO
1 MN12201R
server02
11.1.0.7.0 01-DEC-11 MOUNTED NO 1 STARTED
ALLOWED NO ACTIVE PRIMARY_INSTANCE NORMAL NO
SQL> select message from v$dataguard_status;
MESSAGE
ARC0: Archival started
ARC1: Archival started
ARC2: Archival started
ARC3: Archival started
ARC0: Becoming the 'no FAL' ARCH
ARC0: Becoming the 'no SRL' ARCH
ARC1: Becoming the heartbeat ARCH
7 rows selected.
On primary
MESSAGE
ARC3: Beginning to archive thread 1 sequence 4258 (27056314-27064244)
ARC3: Completed archiving thread 1 sequence 4258 (27056314-27064244)
ARC0: Beginning to archive thread 1 sequence 4259 (27064244-27064251)
ARC0: Completed archiving thread 1 sequence 4259 (27064244-27064251)
ARC2: Beginning to archive thread 1 sequence 4260 (27064251-27064328)
ARC2: Completed archiving thread 1 sequence 4260 (27064251-27064328)
ARC3: Beginning to archive thread 1 sequence 4261 (27064328-27064654)
ARC3: Completed archiving thread 1 sequence 4261 (27064328-27064654)
Edited by: user8898355 on 01-dic-2011 7:02

I'm seeing those errors at primary
LNSb started with pid=20, OS id=30141
LGWR: Attempting destination LOG_ARCHIVE_DEST_2 network reconnect (16086)
LGWR: Destination LOG_ARCHIVE_DEST_2 network reconnect abandoned
trace file:
*** 2011-12-02 09:52:17.164
*** SESSION ID:(183.1) 2011-12-02 09:52:17.164
*** CLIENT ID:() 2011-12-02 09:52:17.164
*** SERVICE NAME:(SYS$BACKGROUND) 2011-12-02 09:52:17.164
*** MODULE NAME:() 2011-12-02 09:52:17.164
*** ACTION NAME:() 2011-12-02 09:52:17.164
*** TRACE FILE RECREATED AFTER BEING REMOVED ***
*** 2011-12-02 09:52:17.164 6465 krsu.c
Initializing NetServer[LNSb] for dest=MN12201R.domain.es mode SYNC
LNSb is not running anymore.
New SYNC LNSb needs to be started
Waiting for subscriber count on LGWR-LNSb channel to go to zero
Subscriber count went to zero - time now is <12/02/2011 09:52:17>
Starting LNSb ...
Waiting for LNSb [pid 30141] to initialize itself
*** TRACE FILE RECREATED AFTER BEING REMOVED ***
*** 2011-12-02 09:52:17.164 6465 krsu.c
Initializing NetServer[LNSb] for dest=MN12201R.domain.es mode SYNC
LNSb is not running anymore.
New SYNC LNSb needs to be started
Waiting for subscriber count on LGWR-LNSb channel to go to zero
Subscriber count went to zero - time now is <12/02/2011 09:52:17>
Starting LNSb ...
Waiting for LNSb [pid 30141] to initialize itself
*** 2011-12-02 09:52:20.185
*** 2011-12-02 09:52:20.185 6828 krsu.c
Netserver LNSb [pid 30141] for mode SYNC has been initialized
Performing a channel reset to ignore previous responses
Successfully started LNSb [pid 30141] for dest MN12201R.domain.es mode SYNC ocis=0x2ba2cb1fece8
*** 2011-12-02 09:52:20.185 2880 krsu.c
Making upiahm request to LNSb [pid 30141]: Begin Time is <12/02/2011 09:52:17>. NET_TIMEOUT = <30> seconds
Waiting for LNSb to respond to upiahm
*** 2011-12-02 09:52:20.262 3044 krsu.c
upiahm connect done status is 0
Receiving message from LNSb
Receiving message from LNSb
LGWR: Failed
rfsp: 0x2ba2ca55c328
rfsmod: 2
rfsver: 3
rfsflag: 0x24882

Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

EUREKA!!
I have a Mac Book Pro and recently had my home broadband upgraded to BT Infinity. Prior to this upgrade sending emails via my Mac mail was working perfectly. Since the new installation I could no send any external emails using the Hotmail.co.uk or 123-Reg.co.uk smtp outgoing servers. Googlemail.com was ok.? very strange.
So when I connected the same macbook to other wireless connections it would work perfectly.???
So after many hours wasted messing around, I managed to get the right person at the right time via BT helpline in the UK not India. (India helpine just say "we are not trained in Apple".
So the very polite man from UK Helpline provided me with the solution.
GO TO > Apple Icon top left > System Preferences > Network > Wireless >
Select your wireless connection > Click Advanced lower right on popup
Select DNS tab
Click on the + under DNS left pane and type the following :- 208.67.222.222
Click Apply
BINGO!!!!
I hope this helps someone, as I know how painful these types of issues can be.
Cheers

Hi Haggie
Had a similar experience but couldn't work out why macbook was working and imac not. I hate verification with bt. Anyway, tried your method and as you say eureka! Did have imac plugged in before and put it on wifi to try your fix I will try plugging broadband back in to see if that works and will post back but at the moment just enjoying the moment!
Just to say a big thank you for not only sorting the problem out but equally importantly posting the answer! Too many people sort out their problems without letting other people know how!
Many thanks

Connection issue on new infinity

Hi, would appreciate if anyone can shed some light on the issue I'm having.
I live a fair distance from the local village, so I can't get full infinity, but I do have infinity to a certain point, then copper cable for the rest of the distance.
Well aware I'm not going to get amazing speeds, but I was estimated at getting between 11 and 18Mb (compared to my old 1.5Mb it's a huge upgrade).
Got switched on yesterday, and was slightly disappointed when I tried my first download. I registered max speeds of around 6Mb, so did a bit of snooping around looking at my settings etc, tried a router reset and looked at the connection speed. Something I also noticed was my upload speed is even worse than when I was just on normal BB, used to be circa 0.3Mb upload, now 0.16.
So I checked the connection status on the router, and it's showing a connection speed of 14.xxMb and upload was something daft like 0.18. So the upload speed marries up (even though it's rediculously slow) but the download speed doesn't make sense, considering I'm connected at 14Mb but I'm only getting download speeds of 6Mb (600kbps, whereas I surely should be seeing speeds of 1.4/5mbps)?
Am I right to think something is amiss here? To be fair I really don't mind the speed at the moment, I can finally stream youtube at 720, whereas 360 was pushing it before
There's a couple of thing's I'm going to try tonight, as I'm using a very old long run of cat4 to connect to the router at the moment. So I'll move the router close to the pc and try the cable that came with the hub. Also, haven't tried wireless speeds yet which would also show a problem with the wired connection.
I would phone up BT but really don't want to talk to India again as you just go round and round in circles.
Solved!
Go to Solution.

Cat4 cable consists of four unshielded twisted-pair (UTP) copper wires with a data rate of 16 Mbit/s and performance of up to 20 MHz.
Can you post your helpdesk data from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254 or http://bthomehub.home
Please miss out any data you don't want to post
If you found this post helpful, please click on the star on the left
If not, I'll try again

A Tale of Woe --- Infinity Installation

It's now over a month since I originally ordered infinity and telephone with BT, and I have neither - both have never worked at all. There have been multiple failings on the part of BT, from two engineer visits (who failed to properly document the fault) and the technical faults team (who did not listen to me, did not record information properly and did not properly assess the fault).
I've been very patient and polite throughout the whole endeavour; however I’m now being told that I have to wait another month to have my broadband and phone line installed. This is not acceptable, and is over 2 months since I originally ordered! If BT had listened to me, or functioned in any type of efficient manner, my situation would now be resolved. I can't even find the correct place to document a complaint, so public is always best.
Timeline.
14/12/2013. Ordered Unlimited BT Infinity 2 and phone line. THIS IS A COMPLETELY NEW INSTALLATION. We had just moved into a new property, and have NOT had a broadband or telephone connection before at a previous property.
24/12/2013. Engineer arrived to install broad & phone. He failed to get anything (either phone line or broadband) working. He said that there was an issue with PCP. The line had been set up on the incorrect "green box" - one that was over a mile away, instead of the box just down the road from us. He said, it looked as though the line had been transferred from the previous owners to us, instead of being set up new. He said that he would report this back to BT, as it required an Openreach engineer to sort it out. HE DID NOT DO THIS.
27/12/2013. I called BT, and went through an automated system. This tested the line and found a fault on the line, generating an automated response for the fault on both the phone line and the broadband.
27/12/2013. I called BT again, as I was sure that I should explain what had happened with the engineer (and explain the problem with the PCP) - I was confident that the automated system would not be enough to get this problem fixed in the most efficient way. I was told that a general fault had been found in BT's network, and that it would be fixed on the 06/01/2014. Instead of listening to me about the issue with the PCP (which had been explained to me by the engineer), the CSO bluntly refused to take the issue further, stating that it was a "general problem in BT's network" that would resolve my issue once dealt with. As above, this is NOT a BT network problem, it is a problem that is specifically to do with the property and how it's been routed. I was told that if it did not resolve the problem I would be entitled to "compensation" - which I am now due. I specifically asked the CSO to make a note of this on the file.
02/01/2014. The Broadband fault was closed with absolutely zero feedback to myself or anyone looking into it.
02/01/2014. I contacted BT via chat so see why the broadband fault had been closed when it was not working. I was told that the broadband would not work with the phone line error. No explanation as to why it had been closed was forthcoming. CSO was blunt and unhelpful.
06/01/2014. The Openreach engineer arrived. Lo and behold, he told me EXACTLY the same thing as the previous engineer - the whole set up from the beginning was incorrect. We have been set up on the wrong PCP, and the line needs to be set up again from the sales end. He did a 5 minute line test and then left. I had to wait 10 days, for a 5 minute chat to tell me something that I already knew, and that, had the CSO I spoke to on the 27th listened to me, would probably be fixed by now. THE ENGINEER DID NOT REPORT THIS.
07/01/2014. Once again it was up to me to contact BT to have the matter resolved. Spoke to tech help and requested that this matter be looked into urgently. I was told that the engineers marked the fault as fixed – contrary to what the engineer himself told me yesterday. Apparently this “fault” needs to be sent back AGAIN to the engineers to get reinvestigated, and I would be contacted in 24 hours. I said that I would like to hear back within one hour (as I just keep getting fobbed off), and the CSO “Ratna” agreed that I would be contacted at the time specified today by them or their supervisor. The call-back came (2 hours late), which was then apparently too late for the CSO to contact the relevant team and hear back from them today – so they will be calling me tomorrow. BT has now agreed that there is a “cabling issue”.
08/01/2014. Had a call from BT at 1pm today – unfortunately this was during my lunch break and I missed it. No message was left to inform of what it was regarding, or what the call-back number was.
08/01/2014. Spent half an hour in a queue waiting to speak to a chat agent only to be told (when I reached number 1 on the queue), that the session had been cancelled as there we “no agents available”
08/01/2014. Went through the chat queue again however Ratna had apparently gone home for the day, so I spoke to Sanjog instead. I was then told that the engineers need more time to check the fault and that I would get a call back tomorrow. Sanjog then proceeded to reject the “cleared” mark on the fault (again?), and tell me that the engineering team close at 5 so he would be unable to contact them now.
10/01/2014. Didn’t get a call back yesterday, so spoke to chat again today. I was told that the line was connected to the wrong distribution point (as I told the BT on the 27th December), and that the technical faults team would be unable to deal with it. I was then told that I would need to speak to customer options, and that they would need to place a new order for the line. The CSO on chat, then called me to transfer me to customer options. After about half an hour on hold, I spoke to the same CSO, and was told that customer options would actually be unable to deal with it, and that she would need to send an email to the engineers and that they would be contacting me directly today.
10/01/2014. Spoke to the sales team this afternoon who went through the process of setting up a new order. I was told that I would need to wait until the 27th January for the engineers to come out to install the new line. Half way through setting up the order I was put on hold and the line cut out after about 10 minutes.
10/01/2014. I expected an immediate call back to complete the order however this did not occur. Instead, it was left up to me to call back and spend an hour on the phone trying to find someone to complete the order. I eventually found the same operator who completed the order for me. I was then told that I would need to wait until 25th February 2014 for the new line to be installed. I said this was not good enough (and she agreed) as it was nearly a month since placing the original order, so she sent an “email” to her manager, who would call me back to arrange a much closer date for the installation.
14/01/2014. I never received a phone call from BT, so it was once again up to me to call and explain the same thing again, to try and have someone bring the installation date forward. I spoke to order management who (once again agreed) that the time I had been waiting was beyond ridiculous. So had to “email” an escalation claim to OpenReach in order to try to get that date pushed forward, which she did.
16/01/2014. I actually got a call back from BT! However, it was simply a rejection message “All engineering resource in your area has been allocated to work on repairs to the network as a result of the recent bad weather across the uk”. So they were unable to bring the date of the appointment forward. I find this hard to believe that BT cannot spare one engineer for < 1 hour to install a new line for me, given the huge amount of time it’s taken to get to this point.
Summary of Failings:
I was told what the issues were by two separate engineers. A new line had to be installed to the nearest PCP by placing a new order with sales. Neither properly documented this with the faults team or followed up on what needed doing. It was left up to me to try and explain.
The faults team categorically dismissed everything I said, and did their own thing. By following that processes, it took over 2 weeks for the original fault with the line to be discovered. If either the engineers had properly documented the faults, or the faults team had listened to me at the very beginning of the process, the new line would have been set up, and I would now have broadband.
On multiple occasions I did not receive call-backs that were promised and it was left up to me to contact BT. This was a failure on all fronts, technical support, engineers and sales were all supposed to call me at some point, including management, supervisors and CSO’s. This is a failure from bottom to top.
All correspondence between different teams appears to have been completed via email. I asked on multiple occasions to have the matter resolved there and then, and was always told that it would take 24 to 48 hours to complete. This is ridiculous that apparently the teams have no direct line of communication. It would have taken a 5 minute conversation with the correct person to sort out the entire mess.
What Now?
So, who do I contact to complain about this? I've had enough of the useless chat & telephone CSO's, and I'm not going to wait 14 days for a response from a letter. Does BT not have a complaints email address?

Why is so hard to complain to BT?
I just went round in circles with a chat representative who categorically refused to put me on to their manager. It states in BT's complaints procedure that:
"We aim to resolve your problem to your complete satisfaction as quickly as possible. If we can't resolve your problem immediately we will agree a course of action with you."
I've now been waiting 3 days to be contacted via the forums mods. I would hope that this has been processed as an "expedite" case, due to the fact that it's been over a month since the original order was made. This is neither quick, nor satisfactory.
I just want to speak to a manger who has the ability to do something. I'm absolutely fed up of being fobbed off by CSO's. Take a quick look at the chat transcript below if you fancy a lesson in how not to deal with a customer who would like to complain. . .
*Transcript Removed.
The "complaints specialist" CSO above did absolutely nothing to resolve my complaint and then closed the chat session!
This is seriously bad practice ^^ BT's complaints team are not even following their own complaints guidelines.
I really hope that this is an isolated case. If all cases are dealt with such disdain then BT will be suffering a Class Action Lawsuit against them in the near future. I've now wasted such a huge amount of time trying to get this issue sorted satisfactorily and not one single person in BT cares.

BT Infinity resync

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