BT Infinity speeds slowing down

I am currently a customer of your BT infinity Option 2 package, originally when signing to the package BT estimated at an almost maximum speed of 35/40Mb download, which I received the estimate accurately, after having the package installed. After a month my speeds dropped a fair amount, to which we now only recieve sync speeds of between 17 - 23Mb download. BT have recently made the up to cap of 76Mb download, and using the estimate tool on BT's website, say we can recieve 73Mb down but haven't seen any gain.
Obvious checks have been made; are cables correctly connected, minimised any potential interferences (wireless phones, microwaves, etc.), restart devices outside of peak hours, Reset the device settings...
I am using the Infinity VDSL Modem that came, however I am not using the BT Homehub, but a WAG320N which I know isn't the problem due to plugging in the Homehub for a couple of days to see if there is an improvement, which proved unsuccessful.
Any ideas on what I can do? the BT tech team are are currently in the process of sending me a new Homehub to apprently fix the issue, they told me the old hub must be broken
http://www.speedtester.bt.com/
Download speedachieved during the test was - 22.34 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 7.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
speedtest.net
BT's Check your Speed tool:
BBroadband speed range - Great news! You are eligible for superfast BT Infinity.
72.1Mb download
20.0Mb upload

Hello David,
Yes I recieved the Hub Thursday and set it up that night, initial start up the download speed jumped up to 36Mb which was nice to have again, however did not last, since then, just like before it is slowly dropping again and as of today (Sunday) I have a download speed of 27Mb, decreasing day by day
I am certain I'm not doing anything wrong (being an IT Technician). I have, just incase, had a friend and colleague over to double check my settings, cabling and see if there are any obvious causes. We moved the items around abit, discontected the wireless phones in the house etc. but gave no considerable improvement to the 27Mb download.
BT told me they would phone me Saturday (Yesturday) to check if the issue is solved or if it still needs trouble shooting, however I didn't recieve a call back :/
Any advice or ideas on what to do?
Kind regards
Tom

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BT Infinity Speeds slowed to a crawl

Hi,
Just noticed it this evening, but my Broadband speeds (Infinity) has slowed down to <1MBPs. Previously it was >20MBPs.
Any reasons why?
THanks,
-monkey-

Hi iamamonkey,
Are you still having this problem? Could you post some more details on your connection such as how your computer connects to your Homehub, as well as some speedtest results from either www.speedtester.bt.com or www.speedtest.btwholesale.com please. This might help us figure out where the problem lies, if you are still having bother.
Dean
BTCare Community Mod
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Speed slowing down

They said I should get 54/14 and when first installed got 42/9 so I thought OK not a problem I expected it to be less well now every time it decides to reboot its self my speed slows down I'm now on 28/8 and according to there speed test I have I line profile of 31.34 I am not happy does any1 think it will be possible to tell them to stick there infinity where the sun don't shine and get out of the contract as I can only see it getting slower

Hi J0nsey,
Thanks for posting. Can you try the speed test at www.speedtester.bt.com and post the results. If you’re still having problems with the speed I can look into it for you. Drop me an email with the details. You’ll find the “contact us” form in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Internet speed slows down when connected via airport express

Internet speed slows down when connecting via airport express. When connecting directly via the timecapsulethe internet speed is ok, when connecting via the airport express the speed slows down.What can I do to change that? Any suggestions?

Turn off the AirPort Express completely as a test, and move your computer very close to the location of the Express.
As I said before, the Express can only extend the bandwidth (speed) that it receives from the Time Capsule, so the speed that you see there with the Express powered off will be the fastest speed of which the Express is capable.
The Express will make the signal go further when it extends....but it will not make the signal go faster.
A good location for a device that extends wirelessly is a point that is about half the distance from the Time Capsule and the general area that needs more wireless coverage.
If you locate the AirPort Express too far from the Time Capsule or there are more than a couple of walls in the signal path, the signal will be very slow by the time that it reaches the Express....and the Express simply extends a signal that has already slowed down significantly.
If you already have the Express located about half the distance between the Time Capsule and general area that needs more wireless coverage, how many walls, ceilings or other obstructions are there in the signal path between the Time Capsule, the AirPort Express and the area that needs more coverage?
Often, due to obstructions, it is just not possible to achieve good performance when you try to extend a network wirelessly. The solution is connect the AirPort Express to the Time Capsule using a wired Ethernet connection.
There is virtually no signal loss with this type of connection, so the Express can be located exactly where it is needed and it will produce a much faster wireless signal in this type of setup.

Why has the download/buffering speed slowed down for videos?

Why has the download/buffering speed slowed down for videos?
What can be done about it?
TIA,
R. Ober

The problem is with your router, your internet service provider or you have a marginal connection with your router.
Locate your iPad close to your wifi router and see if the problem persists.
 Cheers, Tom

DSL speed slow down after 10.5 upgrade :(

Hello all,
I have a question, and need the Apple cyber-community to help me with this one.
I have A.T.& T.'s DSL service. I have a 2WIRE 1701HG router-DSL modem. I HAD 1.2mg download speed 99% of the time with MacOS 10.4.x. Yes I know that it is not very fast, but I live in the country side and am at the VERY VERY end of the line of service.
After I upgraded to MacOS 10.5.x, my down load speeds have slowed down to around 200 to 850bps. I have checked my hardware, and all seems fine. I called A.T.&.T and they ran a speed check and said I was getting 1.5 speed. Any ideas how to fix the issue?
Thanks,
Apple //GS

PS: "Get a Windows Vista computer!!" That was what I got from the tech at A.T.&T. "They don't have this problem....................."
Apple //GS

Dropping Wireless Connection & Speed Slowing Down

Hi,
Up until a week ago I had two BT lines, I will call them line 1 and line 2. Line 1 (front room) was used purely for phone calls, and line 2 (middle room) had Broadband activated on it. When it came time to renew the yearly line rental I checked and had it confirmed by BT that the available Broadband speed was faster on line 1, so I decided to cancel line 2, and move my Home Hub 4 into room 1 having arranged to activate Broadband on what in theory should be a line that gives a better speed.
My current problem is two-fold. Firstly I am not yet getting the line speed that I was expecting. I have spoken to the Technical Help Line, and understand that following the activation of Broadband on the line in Room 1 I should wait 10 days for the available speed to stabalise. Currently I am 7 days on from line activation.
A few days ago I was getting download speeds around 2.70 Mbps, with upload speeds around 0.38 Mbps. The IP profile for the download speed at that time was set at 2.77 Mbps. The IP profile for the upload speed was set at 0.45 Mbps. Over the past week I have done numerous speed checks and found that the speed did vary, as might be expected, but was generally always around these figures. Because of the line check speeds I was given by BT's own staff I was expecting the available speed to get better, not slow down! I was originally advised to expect line speeds of between 3.5 Mbps - 5.5 Mbps.
Over the last 24 - 36 hours the speed has slowed down, and a few minutes ago these are the figures I observed:
Download speed achieved during the test was - 1.3 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
Upload speed achieved during the test was - 0.34Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Line speed then is one issue, but there is another.
My second, presently very frustrating problem is that even though the Hub 4 is consistently powered, and maintains a steady Blue light showing that Broadband is available, my wireless connection that I receive from the Hub keeps dropping. I should add that the distance from the Hub 4 in Room 1 to where I work with my laptop in Room 2 is only about 15 - 20 feet. I used the old Hub 2 until a few weeks ago, and neither my daughter on her laptop, or myself, had any problems with 'dropping' the wireless signal, whichever room we were in, or even if we used our respective laptops elsewhere in the house. I was convinced enough by the publicity 'blurb' to believe that Hub 4 was more reliable, with fewer drop-outs. So far this has not proven to be the case.
I know that I need to wait a few days more till the 10 days are up, but would really appreciate some kind soul commenting on the above. I have looked at the Logs, but without knowing what segment would be helpful in aiding a diagnosis of my two issues I didn't want to provide unnecessary information. So if any particular element of the Logs would be useful, please let me know.
Yours in hope,
Alan
Solved!
Go to Solution.

Hello again,
With your help I was able to locate the place to change the channel manually, which I did, thanks for that. It only resulted in a marginal improvement, but any improvement is good I guess.
HH4 has now been showing a steady connection for three + days, so, as requested, here are the noise stats:
16:14:16, 26 Nov. ( 76.170000) DSL noise margin: 22.00 dB upstream, 12.20 dB downstream
16:14:16, 26 Nov. ( 76.080000) DSL line rate: 448 Kbps upstream, 3104 Kbps downstream
I have done several speed tests and they all show broadly similar results, namely that my download speed is usually around 2.67, whereas my IP Profile is set at 2.74.
I don't know whether this is worth mentioning but I only have an old style BT socket on my line, not one that has a test socket inside, so I can't do any of the tests using that facility.
Although my broadband connection has been stable and active on the HH4, as far as using wireless to connect my laptop in another room I do still get several dropped connections each day.
Even when I am connected to my HH4 by wireless, and my signal, as now, is only in the four bar bracket, by looking at the other Networks that are active in my street/area I can see, although it is rightly secured, that someone is using a HH3 and the signal on that is powerful enough to register a full five bar (excellent) strength on my laptop. How near or far away from me that user with a HH3 is I do not know, the point is however I can receive a more powerful and consistent signal from their Hub than my own. I must confess to being puzzled by that. What could be the reason?
Is there any further help or guidance that you can give that might assist in raising my IP profile, in the hope that my speed might increase? Or do you have any further suggestions as to how I might reduce the noise on my line to a more acceptable amount, so that my signal might give me a better wireless connection?
Thanks again for any advice or help you are able to give.
Regards,
Alan

Time-Capsule Network Speed slows down

The TC will work fine for about a week and then inexplicably begins to communicate at a very slow rate over the wireless network. If I cycle power on the TC,, it will resume normal performance for about a week, and then slow down again.
I've taken to monitoring the TC wireless speed using the airport utility. My airport devices will operate normally at about 54 Mbps and my PC clients at about 113 Mbps (I have Netgear N cards in the PCs that operate at about 108 Mbps). When the performance drops, my Mac devices will drop to around 5Mbps and the PCs will drop to 54 Mbps. Performance will continue to degrade until everything is running at 1 to 5 Mbps. I reboot the TC and everything returns to normal for another week.
Any thoughts as to what could be causing this?

Hi and welcome to the forums.
I'm not a wireless expert, but after having wireless networks at home for more than 5 years with Apple stuffI made some observations.
First, there might be issues with other networks in your neighbourhood. Many posts suggest that there should be at least 5 channels between wireless networks, e.g. 1 - 6 - 11. Set it with AirPort Utility.
Second, something called "noise" from other electronic equipment as microwave ovens and machinery.
Thirdly, having different types of equipment's and networks and speeds mixed together might not make the best network. We have the Time Machine set as working in the 5Ghz area with only the "n" protocol, while another device from the Internet Service Provider broadcasts in the slower bandwidth. In this way the slower wireless computers are running on their own net.
Fourthly, reception of the wireless network can be an issue. One older PC has been provided with an extra antenna, and that helped a lot with an nearly 100% increase in speed for that machine.

Connection speed slowing down/degrading

I have been on BT infinity for a 6 monthss now - I had alot of trouble with the home hub but relaced it with an ASUS DSL-AC68U which is great (latest firmware installed). However over the past month or so I have noticed by connection speeeds slowing - both up and down speeds. I was getting around 70000kbps down and 20000kbps up but this has dropped to 52/12 ish.
The router auto diagnostics is also reporting an unstable DSL connection.
it seems there is a connection problem or something has changed at the exchange...?

your connection time is only 12 hrs was that a manual reset or router dropping conenction
can you try quiet line test dial 17070 option 2 should be quiet and best done with corded phone
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Re: Infinity speed slow

We are also having speed issues - bit up and down but is sometimes less than we had before infinity - less than 1mbps through wifi. Appears to affect the computer less when garden wired. Did you solve you problem.
Wendy

I moved your post so that you get replies relevant to your problem rather than jumping onto somebody else's thread.
To try and help can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
http://speedtest.btwholesale.com/
Do these checks when connected by Ethernet cable not wireless.

Browsing speeds slowing down with my AE. Is it Leopard or the AE? Opinions

I noticed after the 10.5.4 update that my browsing began to slow when connected to the AE. I've tried various browsers and they all began to function the same way--slow.
I thought maybe it had something to do with my AE so I connected my cable modem directly to my iMac and behold, I was browsing the net at lightning speeds again.
I've had my AE for a few months (it's not the new AE with "N" speeds), I'm wondering if it's the AE or Leopard. Also, I'm wondering if I can return it to the Apple store and get a new one?
My mac indicated that my AE signal is at full strength and the light is green on my AE, but the browsing can get slow.
Opinions? Should I try to return the AE to the store? What will hitting the reset accomplish?
Message was edited by: Mulderscully

Just for starters, did you save your network preferences to remember all Airport/wireless networks and have you stored the passwords in your keychain so they automatically connect?
You can even choose which network to join first and in which order. Such as your home network first, then school, then public wi-fi. Put them in the order of which you're at most. Then Airport will automatically find the ones stored in your computer.
Of course, if you've already done this, then it's either a Leopard "quirk" or your Airport card. (Which you probably already figured out).

Infinity speed slowed to 3mb, charged £100 for eng...

I signed up for BT Infinity in October 2012, predicted download speed was 36mb.
Extremely happy with the speed, confirmed at 36 megabits per second by speedtest.net and achieving in excess of 4 megabytes per second during downloads. I'd get the occasional disconnection then reconnection, taking about a minute or two, but generally 99% reliable & stable.
After several months I was aware the speed had dropped, from memory, I'd seen it at 20mb, then 15mb, then 10mb. By May 2013 I was as low as 4mb.
So in 8 months, I was only able to get 11% of the download speed predicted and achieved at initial installation.
My main PC had a new SSD hard drive installed in May, so previous speedtest results were lost but I have all since May 28th 2013. These can be seen here:
http://www.speedtest.net/results.php?sh=1034aaad444180356b1f475032640bb1&ria=0
So my infinity connection was working, it hadn't failed, but it was performing well below expectations.
I now know that BT caps the performance when there are errors on the line, and by June my infinity was capped at 3.5mb.
Having read a bit about IP profiles and performed the three tests at the BT wholesale speed test, the site advised I contact my service provider.
BT were contacted, tests were performed again, and an appointment for an engineer to visit was made.
Engineer came on the 24th of June 2013, his exact words were, "this hasn't been installed properly, and your connection shouldn't be working at all". He then carried out some work, moved the master socket from a cupboard to the same room with the modem & router, but didn't actually attach the master socket to a wall, disconnected an extension cable, which wasn't being used. Then I believe he had my line reset and voila, I now had 33mb download speed again.
I assumed no charge would be incurred as he had stated the problem was with the initial installation.
A further speedtest on 7th July (14 days later) showed my speed had dropped to 21mb. This was still an acceptable speed, fast enough for HD video on demand etc.
By the 13th July it was 18mb.
21st of July it was 16mb.
By the 1st of August it had recovered to 23mb. The first upward blip of an otherwise downward trend.
My next test on 18th August showed it had dropped to 10mb.
Then 7mb on the 22nd, and 6mb by the 25th of August.
At this point I looked up my account number from my online bill so I could register another complaint, this is when I saw I had been charged £100 for the engineers visit in June.
I called to query this, and was told there was nothing in the engineers report mentioning the problem with the initial installation and that the charge would stand, I pointed out that the work the engineer had carried out had not fixed the problem, I was then referred to Lucy who would review the decision.
Lucy pointed out there hasn't yet been a 2nd complaint logged with technical, I pointed out I was trying to resolve this charge first and I was wary of having another engineer visit if it was going to cost me £100 every time and that the engineer had either lied to me when he said the problem was with the installation or he'd lied in his report to cover for a work colleague by not mentioning it, in any event, the work he'd carried out had not fixed the problem. Lucy advised to call the review team again after I'd contacted technical but that I wouldn't be charged for an engineer visit if it was to fix the same problem more than once in a 6 month period. I then asked if that meant I could still be charged again if after 6 months the problem was still ongoing, so £200 per year extra on top of my bill, the answer was yes.
I contacted technical and the same engineer who carried out the initial installation visited on the 30th of August, he performed line tests, all were fine, he replaced the modem and stated he would include in his report that this was purely precautionary, he then told me he would have my line reset to full speed but that because he hadn't found any faults, whatever was causing the problem was likely to occur again.
My speed went from 5.9mb to 34mb on 30th August. Today 13th Sept it is still a fantastic 31mb.
I called the review team again about the charge, was told this was the final appeal to look at this and was told “because it was longer than 28 days between the faults being reported, they couldn't treat this as the same fault and that the £100 charge would stand”. I tried to point out that the issue wasn't a fault, my connection never failed, the issue was one of quality, the quality of the service had been 10% of expected performance and 15% of expected performance. No he said, nothing could be done, the charge was going to stand because I hadn't reported the fault within 28 days and this was my fault.
So an engineers visits, resets my line replaces the master socket but doesn't fix the underlying problem, a second engineer predicts he also hasn't fixed it, although 14 days later we still have 92% of our expected speed, was it the precautionary modem change or is my BT Infinity superfast broadband line speed still destined to drop to sub standard broadband levels?
Either way, there is/was a fault with the BT installation, hardware or network, yet I am charged £100 with a possible further charge of £100 for the 2nd engineer visit, yet to be confirmed, plus any number of future engineer visits with a further risk of £100 charges each time.
An engineer has lied to me or omitted in his report what he thought the fault was.
One person from the review team told me I wouldn't be charged more than once in a 6 month period for multiple engineer visits to correct the same fault, another member of the review team told me any subsequent fault not reported within 28 days would be treated as a different fault.
I am less than a year into a 24 month contract, for large parts of that contract I have not been given the service I'm paying for.
If anyone with a concern for customer care would like to look into this for me, a positive resolution will likely see me remain a loyal BT customer for years to come generating thousands in revenue.
If not, I'll transfer my internet service to another provider, break my contract with BT, reclaim partial payments already made through the direct debit guarantee scheme and happily spend thousands contesting monies owed in court.
I'm willing to risk thousands in court over a matter of a £100 charge. This is where BT customer care has left one of its customers.
Solved!
Go to Solution.

Just recieved a letter dated 11th September 2013.
Detailing in writing what I've been told verbally why the charge is being upheld.
In response to my point that the first engineer visit did not fix the problem, I am told -
"I can find no further reported problems with the broadband service until approximately 2 months later, as such unfortunately we have no evidence of a continuous fault on this service and would have to conclude that the engineers report and the subsequent charge is correct".
My logged & saved speedtest.net results show I lose 40% of the performance within 13 days of the engineers visit, 33mb drops to 20mb.
My speed drops from 33mb to 20mb because the BT network caps my download speed (I am told this is because of line errors), is that correct? Isn't there a record of this capping? I have provided a link to my speedtest.net results here http://www.speedtest.net/results.php?sh=1034aaad444180356b1f475032640bb1&ria=0
If anything, shouldn't the capping of my broadband speed on a line that has just been supposedly repaired by a BT engineer be a cause for concern and have prompted someone at BT to contact me to notfiy me the fault is still ongoing.
Good thing I have proof of the continuous fault or someone might have to take my word for it.
Even with this evidence that I can provide, evidence which BT themselves must also have, do BT still get to claim this is not a continous fault?
That my speed recovers from a low of 48% to 70% of the performance, 36 days after the engineer visits, does that mean I miss out on the 28 days between faults being reported making it not a continous fault?
I am sitting on 18% of the performance by the time the 2nd engineer visits, 67 days after the 1st engineer, possibly costing another £100, still yet to be confirmed.
He performs various tests, but the only work he carries out is to replace the modem, a precautionary measure he tells me.
17 days after his visit, I am still getting almost 93% of the performance. If the speed is going to drop again, I hope it does so in the next 11 days, or this £100 recurring charge could get properly silly.
As this is the most consistent performance I've ever had on my line, I suspect the speed won't drop again, I suspect the modem was the problem all along, and if this had happened after the first engineer visit, this wouldn't be an issue, I would have happily paid the £100 for a BT engineer to change a piece of faulty BT hardware so that I can continue to be a satisfied BT customer.
Instead, I am still entirely unsatisfied, despite having a perfectly good working BT infinity service.
Why should I be charged when an engineers fails to diagnose the actual problem and carries out work that is chargeable yet fails to remedy the problem? Are engineers on commison for these charges, is this actual criminal fraudulent corruption that has occured or is just innocent incompetence? Either way, it's me that's footing the bill.

Speeds slowed down to below estimated level

Had Bt infinty installed before christmas 2011. Acheived the max of 38mbps and was happy
Now however, My speeds have dropped to around 20mbps, confirmed by both speedtest.net and http://speedtester.bt.com/
I have found the very un-helpful call centre who suggested I try the usual restart router/home hub which I had already done. The http://speedtester.bt.com/ showed I had an IP profile of 26mbps there abouts, this is still below the 28mbps I was estimated when signing up. Any suggestions what I should do next? I was referred onto here by a friend
Tested on 2 wired computers to rule out wireless

Can you run a test at www.speedtest.bbmax.co.uk with your computer connected via Ethernet, not wirelessly?
I've found that site to be the most consistent.
If you're still getting poor speeds and problems, contact the mods on here and see if you can get an engineer out to take a look at the line.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

DVD Writer Speed Slow Down

YesterDay I was write a DualLayer DVD(8.5GB) of non-branded Empty Disk using Ashampoo Burning Studio 2010. It provide me only 2.4x speed for this write. The write was successfull. But after this write I try to write another dvd of 4.7GB then it give me only 4x for non-branded empty disk and 8x for branded like SONY Empty Disk, and it is the maximum speed.
Is this maximum speed or my laptop Dvd Writer has any problem. PlZ help me.
My Laptop is: Compaq Presario CQ42-273TU
It is a newly purchased laptop.

I have some similar issues:
Recording dual layer dvd's i set the speed to 2.4x, but the burner does the process at 0.6x ~ 0.7x...............
This happens when using growisofs............... and i tryied both by command line and via K3b... getting the very same results allways: A dual layer dvd takes 3 hours to be recorded at this speed.......

Infinty 2 Speed Slowing Down

Hi
Hopefully someone can help me with my slowly dropping connection speeds.
I've had Inifinity 2 since March 2014 and have been reasonably pleased with the service up until recently.
My connection isn't the most stable usually disconnecting roughly every 2 days or so and the speed range normally varies between 65-55Mbps.
On Apil 1st 2015 I was connected at a download speed of 65.35Mbps & 19.53Mbps upload (HH5 DSL Line Status Figures)
Today I come home to find my speed has dropped to an all time low of 45.8Mbps. I realise this speed is within the suppossed acceptable limits but I am concerned it has dropped almost 20Mbps in less than 2 months.
The only thing I have noticed from the router stats is that my noise margin on the downstream has risen slowly from around 6 earlier in the year to over 10 as of today. I have tried a quiet line test be it appeared silent.
Hopefully someone can offer some advice or suggestions.
I have screenshots of the router stats but can't work out how to post them in a readable size!

BT Infinity speeds slowing down

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