BT Infinity Speeds slowed to a crawl
Hi,
Just noticed it this evening, but my Broadband speeds (Infinity) has slowed down to <1MBPs. Previously it was >20MBPs.
Any reasons why?
THanks,
-monkey-
Hi iamamonkey,
Are you still having this problem? Could you post some more details on your connection such as how your computer connects to your Homehub, as well as some speedtest results from either www.speedtester.bt.com or www.speedtest.btwholesale.com please. This might help us figure out where the problem lies, if you are still having bother.
Dean
BTCare Community Mod
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Similar Messages
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Broadband speed slowed to a crawl at best
Please can somebody help me? My usually great download speeds have for the last week dropped to an agonising slow speed and often pages just don't load at all (even historically reliable ones such as BBC News for example). I've tried the BT online help today but all they could do was to pass my issue onto 'the concerned dept' (whoever they may be) who'll 'contact me' but the person was unable to say when. Any help would be appreciated please.
Hi,
Sorry to hear that your having problems with your broadband.
Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.
A summary of the checks are:
1) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, ethernet, connection]
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
Then:
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
cheers
I'm no expert, so please correct me if I'm wrong -
Broadband Speed slowed to a crawl all of a sudden
Hi,
My broadband speed is currently 0.04mbps according to speedtest.net, I have been unable to complete the BT speed test because it is so slow, I get the following error:
"We haven't been able to complete the speed test at this time.
This may be due to a problem with the speed tester, or your line may be running very slowly."
I have disconnected all other devices and closed any application using the internet on my PC. I can confirm nothing else on my PC is using the connection because I am monitoring the traffic.
All I can give you is my router stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
5 days, 18:58:00
Downstream:
15.43 Mbps
Upstream:
1.14 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.7 dB / 6.2 dB
Line attenuation (Down/Up):
25.2 dB / 11.7 dB
Output power (Down/Up):
20.4 dBm / 11.8 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
121762 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
239648 / 7
Error Seconds (Local/Remote):
2171 / 0
ThanksHi Reed_Richards,
The OP was trying to use the BT Retail speedtester (http://diagnostics.bt.com/login/?workflow=Speed) which does sometimes not work if the throughput speed is to slow.
The BT Wholesale speed tester at http://speedtest.btwholesale.com should work though.
@remondo,
As well as what Reed_Richards and I have said, is there any known issues at your local exchange? Check via these websites:
1) http://bt.custhelp.com/app/answers/detail/a_id/15036
2) http://btbusiness.custhelp.com/app/service_status
3) http://usertools.plus.net/exchanges/?
4) http://usertools.plus.net/exchanges/mso.php
Cheers
I'm no expert, so please correct me if I'm wrong -
Connection speed slowed to a crawl!
I have posted before about the issue with slow connection speeds. Well the issue has once more reared its head after a reasonable period of achieving decent speed considering distance from the exchange etc.
Today the connection virtually unusable and when I checked the ADSL line stats downstream had dropped from over 4MBps to under 1 the noise margin had increased to 19dB from around 6dB. I ran a quiet line test which proved ok
My connection is via an extension and has been this way for a good number of years. AFAIK there are no problems with the extension after checking filters etc. nothing has changed since installation, but obviously cannot rule out completely although cannot see why a sudden change.
I turned off the home hub and waited for a minute then back on again. The comparison below shows changes to original figures only.
ADSL Line Status
Original Today
Downstream:
4.313 Mbps 2.406 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
6.3 dB / 20.0 dB 15.9 dB / 21.0 dB
Line attenuation (Down/Up):
50.1 dB / 31.5 dB 51.1 dB / 31.5 dB
Output power (Down/Up):
19.1 dBm / 12.3 dBm 18.5 dBm / 12.3 dBm
FEC Events (Down/Up):
150 / 0 0 / 0
CRC Events (Down/Up):
1 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
1 / 0Today I have had a visit from an engineer and my faulty extension(?) has been replaced as has the original BT master socket with a BT ADSL v1.0 filter.
The interesting thing for me was that the engineer asked if we had Sky HD which I must admit I did not think could be an issue but when disconnected the slow speed I had been experiencing increased to Downstream 2.688Mbps, Upstream 448Kbps. So obviously Sky is taking some bandwidth?
After the new extension and ADSL faceplate the downstream/upstream speed have remained the same (as when Sky disconnected). I am hoping that speeds will improve over the next few days but was informed that it is possible due to previous issues that the speed has been throttled which may mean it will not recover without me contacting BT directly. If this is the case how long should I wait?
These are my new ADSL stats:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 02:53:30
Downstream:
2.688 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
15.2 dB / 19.0 dB
Line attenuation (Down/Up):
50.9 dB / 31.5 dB
Output power (Down/Up):
18.5 dBm / 12.3 dBm
FEC Events (Down/Up):
1115 / 0
CRC Events (Down/Up):
6 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
73 / 0
Error Seconds (Local/Remote):
2 / 0 -
We are also having speed issues - bit up and down but is sometimes less than we had before infinity - less than 1mbps through wifi. Appears to affect the computer less when garden wired. Did you solve you problem.
WendyI moved your post so that you get replies relevant to your problem rather than jumping onto somebody else's thread.
To try and help can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.
http://speedtest.btwholesale.com/
Do these checks when connected by Ethernet cable not wireless. -
Infinity speed slowed to 3mb, charged £100 for eng...
I signed up for BT Infinity in October 2012, predicted download speed was 36mb.
Extremely happy with the speed, confirmed at 36 megabits per second by speedtest.net and achieving in excess of 4 megabytes per second during downloads. I'd get the occasional disconnection then reconnection, taking about a minute or two, but generally 99% reliable & stable.
After several months I was aware the speed had dropped, from memory, I'd seen it at 20mb, then 15mb, then 10mb. By May 2013 I was as low as 4mb.
So in 8 months, I was only able to get 11% of the download speed predicted and achieved at initial installation.
My main PC had a new SSD hard drive installed in May, so previous speedtest results were lost but I have all since May 28th 2013. These can be seen here:
http://www.speedtest.net/results.php?sh=1034aaad444180356b1f475032640bb1&ria=0
So my infinity connection was working, it hadn't failed, but it was performing well below expectations.
I now know that BT caps the performance when there are errors on the line, and by June my infinity was capped at 3.5mb.
Having read a bit about IP profiles and performed the three tests at the BT wholesale speed test, the site advised I contact my service provider.
BT were contacted, tests were performed again, and an appointment for an engineer to visit was made.
Engineer came on the 24th of June 2013, his exact words were, "this hasn't been installed properly, and your connection shouldn't be working at all". He then carried out some work, moved the master socket from a cupboard to the same room with the modem & router, but didn't actually attach the master socket to a wall, disconnected an extension cable, which wasn't being used. Then I believe he had my line reset and voila, I now had 33mb download speed again.
I assumed no charge would be incurred as he had stated the problem was with the initial installation.
A further speedtest on 7th July (14 days later) showed my speed had dropped to 21mb. This was still an acceptable speed, fast enough for HD video on demand etc.
By the 13th July it was 18mb.
21st of July it was 16mb.
By the 1st of August it had recovered to 23mb. The first upward blip of an otherwise downward trend.
My next test on 18th August showed it had dropped to 10mb.
Then 7mb on the 22nd, and 6mb by the 25th of August.
At this point I looked up my account number from my online bill so I could register another complaint, this is when I saw I had been charged £100 for the engineers visit in June.
I called to query this, and was told there was nothing in the engineers report mentioning the problem with the initial installation and that the charge would stand, I pointed out that the work the engineer had carried out had not fixed the problem, I was then referred to Lucy who would review the decision.
Lucy pointed out there hasn't yet been a 2nd complaint logged with technical, I pointed out I was trying to resolve this charge first and I was wary of having another engineer visit if it was going to cost me £100 every time and that the engineer had either lied to me when he said the problem was with the installation or he'd lied in his report to cover for a work colleague by not mentioning it, in any event, the work he'd carried out had not fixed the problem. Lucy advised to call the review team again after I'd contacted technical but that I wouldn't be charged for an engineer visit if it was to fix the same problem more than once in a 6 month period. I then asked if that meant I could still be charged again if after 6 months the problem was still ongoing, so £200 per year extra on top of my bill, the answer was yes.
I contacted technical and the same engineer who carried out the initial installation visited on the 30th of August, he performed line tests, all were fine, he replaced the modem and stated he would include in his report that this was purely precautionary, he then told me he would have my line reset to full speed but that because he hadn't found any faults, whatever was causing the problem was likely to occur again.
My speed went from 5.9mb to 34mb on 30th August. Today 13th Sept it is still a fantastic 31mb.
I called the review team again about the charge, was told this was the final appeal to look at this and was told “because it was longer than 28 days between the faults being reported, they couldn't treat this as the same fault and that the £100 charge would stand”. I tried to point out that the issue wasn't a fault, my connection never failed, the issue was one of quality, the quality of the service had been 10% of expected performance and 15% of expected performance. No he said, nothing could be done, the charge was going to stand because I hadn't reported the fault within 28 days and this was my fault.
So an engineers visits, resets my line replaces the master socket but doesn't fix the underlying problem, a second engineer predicts he also hasn't fixed it, although 14 days later we still have 92% of our expected speed, was it the precautionary modem change or is my BT Infinity superfast broadband line speed still destined to drop to sub standard broadband levels?
Either way, there is/was a fault with the BT installation, hardware or network, yet I am charged £100 with a possible further charge of £100 for the 2nd engineer visit, yet to be confirmed, plus any number of future engineer visits with a further risk of £100 charges each time.
An engineer has lied to me or omitted in his report what he thought the fault was.
One person from the review team told me I wouldn't be charged more than once in a 6 month period for multiple engineer visits to correct the same fault, another member of the review team told me any subsequent fault not reported within 28 days would be treated as a different fault.
I am less than a year into a 24 month contract, for large parts of that contract I have not been given the service I'm paying for.
If anyone with a concern for customer care would like to look into this for me, a positive resolution will likely see me remain a loyal BT customer for years to come generating thousands in revenue.
If not, I'll transfer my internet service to another provider, break my contract with BT, reclaim partial payments already made through the direct debit guarantee scheme and happily spend thousands contesting monies owed in court.
I'm willing to risk thousands in court over a matter of a £100 charge. This is where BT customer care has left one of its customers.
Solved!
Go to Solution.Just recieved a letter dated 11th September 2013.
Detailing in writing what I've been told verbally why the charge is being upheld.
In response to my point that the first engineer visit did not fix the problem, I am told -
"I can find no further reported problems with the broadband service until approximately 2 months later, as such unfortunately we have no evidence of a continuous fault on this service and would have to conclude that the engineers report and the subsequent charge is correct".
My logged & saved speedtest.net results show I lose 40% of the performance within 13 days of the engineers visit, 33mb drops to 20mb.
My speed drops from 33mb to 20mb because the BT network caps my download speed (I am told this is because of line errors), is that correct? Isn't there a record of this capping? I have provided a link to my speedtest.net results here http://www.speedtest.net/results.php?sh=1034aaad444180356b1f475032640bb1&ria=0
If anything, shouldn't the capping of my broadband speed on a line that has just been supposedly repaired by a BT engineer be a cause for concern and have prompted someone at BT to contact me to notfiy me the fault is still ongoing.
Good thing I have proof of the continuous fault or someone might have to take my word for it.
Even with this evidence that I can provide, evidence which BT themselves must also have, do BT still get to claim this is not a continous fault?
That my speed recovers from a low of 48% to 70% of the performance, 36 days after the engineer visits, does that mean I miss out on the 28 days between faults being reported making it not a continous fault?
I am sitting on 18% of the performance by the time the 2nd engineer visits, 67 days after the 1st engineer, possibly costing another £100, still yet to be confirmed.
He performs various tests, but the only work he carries out is to replace the modem, a precautionary measure he tells me.
17 days after his visit, I am still getting almost 93% of the performance. If the speed is going to drop again, I hope it does so in the next 11 days, or this £100 recurring charge could get properly silly.
As this is the most consistent performance I've ever had on my line, I suspect the speed won't drop again, I suspect the modem was the problem all along, and if this had happened after the first engineer visit, this wouldn't be an issue, I would have happily paid the £100 for a BT engineer to change a piece of faulty BT hardware so that I can continue to be a satisfied BT customer.
Instead, I am still entirely unsatisfied, despite having a perfectly good working BT infinity service.
Why should I be charged when an engineers fails to diagnose the actual problem and carries out work that is chargeable yet fails to remedy the problem? Are engineers on commison for these charges, is this actual criminal fraudulent corruption that has occured or is just innocent incompetence? Either way, it's me that's footing the bill. -
BT Infinity speeds slowing down
I am currently a customer of your BT infinity Option 2 package, originally when signing to the package BT estimated at an almost maximum speed of 35/40Mb download, which I received the estimate accurately, after having the package installed. After a month my speeds dropped a fair amount, to which we now only recieve sync speeds of between 17 - 23Mb download. BT have recently made the up to cap of 76Mb download, and using the estimate tool on BT's website, say we can recieve 73Mb down but haven't seen any gain.
Obvious checks have been made; are cables correctly connected, minimised any potential interferences (wireless phones, microwaves, etc.), restart devices outside of peak hours, Reset the device settings...
I am using the Infinity VDSL Modem that came, however I am not using the BT Homehub, but a WAG320N which I know isn't the problem due to plugging in the Homehub for a couple of days to see if there is an improvement, which proved unsuccessful.
Any ideas on what I can do? the BT tech team are are currently in the process of sending me a new Homehub to apprently fix the issue, they told me the old hub must be broken
http://www.speedtester.bt.com/
Download speedachieved during the test was - 22.34 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-38.72 Mbps .
Additional Information:
IP Profile for your line is - 38.72 Mbps
Upload speed achieved during the test was - 7.17Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
speedtest.net
BT's Check your Speed tool:
BBroadband speed range - Great news! You are eligible for superfast BT Infinity.
72.1Mb download
20.0Mb uploadHello David,
Yes I recieved the Hub Thursday and set it up that night, initial start up the download speed jumped up to 36Mb which was nice to have again, however did not last, since then, just like before it is slowly dropping again and as of today (Sunday) I have a download speed of 27Mb, decreasing day by day
I am certain I'm not doing anything wrong (being an IT Technician). I have, just incase, had a friend and colleague over to double check my settings, cabling and see if there are any obvious causes. We moved the items around abit, discontected the wireless phones in the house etc. but gave no considerable improvement to the 27Mb download.
BT told me they would phone me Saturday (Yesturday) to check if the issue is solved or if it still needs trouble shooting, however I didn't recieve a call back :/
Any advice or ideas on what to do?
Kind regards
Tom -
Hello,
I have a first generation time capsule running 802.11n (b/g compatable) and the airport expresse's are the newer 5ghz models. I have 3 airport express's and I have the range that I need. I can run the time capsule using 802.11n 5ghz, but I loose the range and can't connect to all of the airport express's. My computers and mobile devices run 802.11n. Does anyone have any suggestions on how to increase the network speed. Would the new airport extreme fix the problem?
Thank youUnfortunately, you are experiencing one of the downsides to 5 GHz. That's because the higher frequency 5 GHz signals are much weaker than 2.4 GHz signals.
After all, you always have to give up something to gain something else. In the case of 5 GHz, you gain potential speed but in return, you must give up penetration power and distance capability.
In order to work well, 5 GHz signals need to almost have a line-of-sight relationship between devices. Unless you can achieve this, you will do much better to leave the Time Capsule running at the 802.11n (b/g compatible) 2.4 GHz Radio Mode and allow the Express devices to "extend" that network.
As for the location of the AirPort Express devices in an exended network, that is critical for best performance. That's because the Express can only "extend" the quality and bandwidth of the signal that it receives. Post back if you need a few more tips on how to find the best location for the AirPort Express devices.
Would the new airport extreme fix the problem?
Unfortunately, no. -
After installing lion, battery life cut by 75% and browser speed slowed to a crawl
My Mac Book Pro was working perfectly fine until I installed Lion. Now my battery life has been cut but a least 75% (only lasts about 45 minutes on a full charge) and it has also affected the speed of my browser.
Can anyone help?There is a 190 page thread discussing the battery life and health issues assocaited with ML that you will find in this forum located here: https://discussions.apple.com/thread/4135250?start=0&tstart=0 . Some people have had some success in installing the ML 10.8.2 combo pack over their 10.8.2 instance. Some have had success in performing a clean install. Others still have problem, and others have moved back to Lion or SL. In your posting, are you saying you've installed Lion or Mountain Lion? I'm assuming that latter. I've recently reverted back to Lion until I have more confidence that Apple has tackled the issue.
-
I have a mini mac with 8GB ram and running yosemite OS. I recently installed security update 2015-003 and now my internet connectivity have slowed to a crawl. sometimes if I turn wi-fi off and then back on the speed returns to normal but sometimes it does not. Any ideas what may be causing the slow internet speed?
Please check the speed of your connection on this site.
Then start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Check again. Then restart as usual and post the results. -
My Macbook Pro is about 4 to 5 years old. I've noticed the last few months that speed was becoming much slower. It slowed to a crawl last week and won't even turn on now. Where can I take my Macbook Pro for service near Jackson, Michigan?.
Things You Can Do To Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Data Backup
3. Deja Vu
4. SuperDuper!
5. SyncTwoFolders
6. Synk Pro
7. Synk Standard
8. Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file. -
Slow infinity speeds from PM till Am
Hi im new to these forums but i am at my wits end with the slow speed on bt infinity option 2 i have been getting around 80mb for the last few months since i joined however at around PM every day my speed is dropping as low as 700kbs i am now back to the days where i cant stram without it buffering or if 2 people in my house are on at the same time it means 1 will have to come off the net WHAT IS HAPPENING? I am wired by Ethernet into my hub into my infinity box.This has just been happening in the last month or so bt are supposed to be looking into it but they don't seem very quick at it i am roughly 75 yards if that to the exchange that i am connected to......no virus no malware no spyware even when the laptop goes in on the Ethernet its the same result(on my desktop ) no fault on the line however my next door neighbour and my friend across the street have the same problem(all with bt infinity) yet my othe friend on the street who is with sky (not fibre) is getting faster speeds than me and my neighbours i am paying £55 per month for a service that isn't working should i be able to get my bill reduced or the service fixed?failing that woul bt release me from my contract as they are not honouring their obligation to supply me with fibre speeds? and my ping omg normally 20 now 200ms or 300ms this is unacceptable as i am typing this my last speed test on the bt wholesale site is 2.3 mb its not just me bt its loads of people in different areas the problem is at your end CHECK YOUR FORUMS!!!! rant over what are they doing about this? and when is it going to be sorted?
mine is 79mbs dwnld 17 mbs upload 18 ms ping
after 4pm its 2 mbs dwnld 17 mbs upload and 200 ms ping
its fine during the day from between 6 am and 4 pm then really slow speeds either there is a big problem in mine and everyone elses exchange thats having this problem or bt have too many customers using the service or they cant provide the service or there is a huge huge bottleneck somwhere and us the customers are suffering please help sot this and please be aware that this is not just a local problem by looking at the other posts re bt infinity op2 slow speeds -
I had BT Infinity (option 2) installed May 1st 2012. After waiting 10 days for speed to settle down, I checked my speed yesterday & today with the bt speedtester & speedtest.net & results are showing as an average 16 download & 4.50 upload.
I did everything that BT advised via their 'How can i test my BT Infinity speed?' site ( checking connections, disabling anti-virus etc), as well as resetting the modem & hub, but results still showing average speed as mentioned above.
I have run a PC Healthcheck via 'BT broadband desktop help' on my PC which is only a few months old & is running a wired connection to the hub, but I still have these very low speeds.
Can anyone give me any advice?
ThanksHi
Hi Aarong,
My estimates are 28.3 download, 5.7 upload. See results above from latest speedtest. It looks like the max acheivable speed (20Mbps) is same as previous BB package, not Infinity, even though my online bill page shows service as 'up to 76Mbps'. -
BT Infinity Extremely Slow Upload (380 Kb/s)
I switched from Sky ADSL2+ to BT Infinity FTTC on 9/01/2014.
When I purchased BT Infinity on 27/12/13 in their confirmation e-mail BT wrote:
We estimate your download speed will be between 16.3Mb and 22.5Mb.
We estimate your upload speed will be between 2.2Mb and 4Mb.
I am about 1 mile away from my cabinet and connected with a copper line so these relatively low estimated speeds look reasonable to me.
My Sky ADSL 2+ Connection was providing 6.5Mb/s download and 0.85Mb/s upload so I thought it was worth switching.
SKY ADSL 2+
Every day since activation my BT Infinity speed has hovered around 15Mb/s download (fine) and 0.4Mb/s upload, sometimes dipping to as low as 0.2Mb/s but never exceeding 0.5Mb/s, which is negatively affecting my internet experience.
BT Infinity FTTC
I contacted BT several times and was instructed to measure the speed using a wired connection with speedtest.btwholesale.com, reset the hub, reboot my machine and so forth. Eventually various line tests were performed and a line fault was registered. A BT engineer visited on 25/01/14 and confirmed that my home wiring was fine, only one socket is wired with no extensions and the newest openreach face plate is fitted and working correctly. He tried also using a Home Hub 4 with separate modem. The same speeds were achieved. He tried switching the twisted pair connecting my master socket to the point at which the line enters my property. The same speeds were achieved. He informed me that although my line is quite long I am within the attenuation/capacitance limits and there seems to be no fault on the line. He recommended that I should request a broadband speed boost visit and that an engineer may be able to change the pair used to connect me to the cabinet which may improve the speeds. I contacted BT today and they refused to comply with this stating there was absolutely nothing further they could do to increase my upload speed.
BTW BT Infinity FTTC
I have a few questions:
1) How can BT so accurately estimate the download but not the upload speed?
2) Is the fact that my upload is 5x slower than estimated whilst the estimated download is accurate an indication of a problem with my line or with the setup in the cabinet or at the exchange?
3) How can the ADSL2+ provide double the upload speed of VDSL?
4) When the BT engineer connected his kit directly to the twisted pair it reported that the maximum download rate was approximately 12Mb/s and upload 1.2Mb/s. How can the download increase to 15Mb/s after the filter and modem are attached yet the upload drop by a factor of 3?
5) Is there any way to end this madness? I'd like to at least have my old upload speed back.
6) Since BT have signed the Ofcom Voluntary Code of Practice on Broadband Speeds which specifies:
“If ... the customer continues to receive an access line speed significantly lower than the estimate provided at point of sale the ISPs should offer the customer with an alternative broadband package. Consumers should not incur any change of package penalty in order to migrate onto a different broadband package under these circumstances other than those charges that would have applied had they signed up to that lower package in the first instance.” I, of course, have the right to switch to a cheaper package from BT such as ADSL2+ without a charge. Is it likely this will again double my upload speed?
(All speeds mentioned were measured using a wired gigabit ethernet connection to the home hub 5 modem/router and the website speedof.me, these results match within error those taken using speedtest.btwholesale.com. No wireless devices were connected to the hub and only the speed test was running on an Intel Core i5, 8GB Ram, ASUS P8Z77-V LX machine. They agree within error with measurements taken using a Mac Book Pro with 5GHz wi-fi.)
Home Hub 5 Stats:
1. Product name:
BT Home Hub
2. Serial number:
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 10/01/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:41:10
6. Data rate:
387 / 15534
7. Maximum data rate:
449 / 15779
8. Noise margin:
8.2 / 6.4
9. Line attenuation:
0.0 / 32.7
10. Signal attenuation:
0.0 / 26.2Hi Bob101,
Thanks for the post and welcome to the forum. Sorry to hear of the problems you are having with your upload speed.
If im honest something doesn't sound right. Our speed estimates are just that, estimates but they are generally pretty close and certainly should not be way off the mark. I cant comments on what is going on until I take a look at your connection stats for my end. I would also like to review the engineer report.
Can you please get your details off to me and I will see what I can do. Please drop me an email, just click on my username (SeanD), and you will find my contact link under the 'About me' section of my profile.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
How can an external drive cause my Internet to slow to a crawl and then fail?
I have two WD My Passport Ultra 1 TB USB 3 new drives. One I'm using for Time Machine and one for CCC (Carbon Copy Cloner). I have been trying to use them with my new MacBook Pro retina 13-inch.
For the last few days I've had weird problems trying to connect them via a USB 3 hub. I though the hub was the problem (because things seemed to be fine until I introduced a hub into the equation) and already returned one.
But now I see the same thing happening even without the hub.
It appears that one drive, when connected to a USB 3 port (it doesn't matter which port), even when it's doing nothing (I erased and and removed the CCC task), causes the Internet to slow to a crawl, and then stop. All connectivity ceases.
The instant I unmount and remove the drive the Internet springs back to normal speeds - over wifi about 110 Mbps.
Disk Utility says there are no problems with the disk. So does WD's only diagnostic utility. And the firmware is up-to-date.
The other disk, running Time Machine, seems to have no issues at all.
I guess I will return this drive. It could be subtly defective in some way. But what way? Why would an external USB 3 drive affect the Internet connectivity?
dougI came across this post while in search of the answer to the very same question only I am experiencing this problem when connecting to a USB 3.0 hub and nothing else. The resuling slowdown in my internet speed leaves me hanging intermittently between screens in Safari, sometimes indefinitely. When I remove the USB cable, normal speeds resume. Activity Monitor shows no undue load on the CPU. I did not notice this problem until just recently. Could this have something to do with the recent OSX patch.
BTW: I am running a 2012 15" MacBook Pro with Retina display.
Anybody have a clue as to what might be going on here?
Gerry
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