BT Infinity - Stuck In Customer Support Loop

I seem to have fallen through the cracks in the Indian Level 1 & 2 support's scripts for BT Infinity.
1) After the nationwide 2Mb/s speed problem, my connection never recovered. After numerous calls, hours on hold and failures to call me back after promising to, Level 1 support said there was a fault on the line an engineer was sent out.
2) He checked the physical side of things .. all fine, no fault .. then upped my IP profile to the max. I had 38 Mb/s speed for about 3 hours, then back to 2Mb/s.
3) I posted on here before, emailed the mods, they seemed to have chased it as I got a call from Level 2 Support. Spoke to someone who insisted on doing a line test without wanting to hear the history of the problem. He called me back and said there is a fault on the line. I asked why the previous engineer had found no fault, or how my upload speed can be so fast. He stuck to his script and insisted that an engineer needs to be sent out. He also said the Level 2 support cannot change the IP profile. If Level 2 can't, who can?
4) Back to step 1, repeat the process.
I was initially pleased that I had got through to Level 2 support, but THEY READ FROM A POINTLESS SCRIPT TOO.
Is there a Level 3, in Britain, staffed by intelligent people who know their stuff? I'm guessing not. I don't think I've ever been more frustrated with a product or company.
Has anyone managed to get out of their BT Infinity contract? Working 8Mb/s broadband is better than the promise of 30Mb/s+ broadband. What happens if I just stop the direct debit?

All credit to the mods here for managing to get someone in Britain to call me; someone who didn't read from a script and had some useful information about the problem.
They have confirmed that my line has been capped (not a line fault as India insisted) and are trying to find out why I keep being capped at 2Mb/s, despite not downloading much.
If only it didn't take three weeks of calls and complaining to get through to a helpful technical support person in the UK. BT clearly don't realise the damage that poorly trained overseas staff do to their business.
I employ Indian staff for my business, but I'd never let them do anything customer facing. The cultural attitudes to work (working autonomously and solving problems in particular) are too different.

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HT1933 I have fraudulent charges on my iTunes account from China. Already changed my password but it seems to keep happening. I am stuck in a support loop trying to seek help from Apple.

Anyone been there done that?

Anyone been there done that?
If you're looking for fellow travelers I suggest you browse the 1000+ posts on the "My iTunes account has been hacked" thread in the iTunes for Mac forum. I don't know that you'll benefit from it other than knowing it has happened to others.
Still, you don't state a specific technical issue. You changed your password. Good. You've contacted Apple. Presumably you've asked them to refund your money which is up to them to decide. We here are just other Mac users like you with no special access to the iTunes Store people. We can provide feedback and suggestions if you have a specific question.

I want to Cancel Adobe ExportPDF subscription but am in an infinite loop between manage pages and go to customer support

I want Cancel Adobe ExportPDF subscription, go through the manage account form and am constantly being referred to customer support and there seems to be no humans on the other side of the chat area, please help,,,,

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Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
I have contacted customer support on multiple occations and they keep telling me to fill out the account recovery form. Every time I do this they email me back saying to fill out the account recovery form if I want to recover my account, so I am stuck in an infinite loop. The customer service representatives don't even seem to be real humans as they just give a canned reply and don't tell me how to fix this issue. There is no phone number to talk to a real human being so I am now stuck without access to my account and Skype has stolen my money since there was credit on the account.
I will never purchase another Microsoft product again if this is how Microsoft treats their customers, I already own both Mac and PCs and I will simply use Mac from now on. Apple would never treat their customers with such distain.
Microsoft, time to own up to your massive failing in this matter and resolve the issue.
The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
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Defective t440s and the worst customer support I've ever received

2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.

I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM

Microsoft - Worst Customer Support ever! Where can I get a decent Microsoft customer support for Windows in the UK?

I have just tried to created the ISO of the operating system I am using for last 5 years, Windows 7 Ultimate. I remembered that on Microsoft website are quick links dedicated exactly for that purpose. However, when page loaded I've seen this:
The Page or File You Requested Could Not Be Provided
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
HTTP Error 404 - File or directory not found.
If you purchased your Microsoft Windows software from another source, but have the software key provided by Microsoft, you can download the Windows operating
system from the following website:
Windows Downloads
When I have clicked on the download link it took me to the webpage which seemed everything going for it. 3-step guide, including the product code and language. Brilliant! I thought, until after filling all the details I have clicked on 'Next-Verify
Product Key' than I faced a message:
Validating your product key. This may take several minutes. Do not refresh the page or select back, doing so will cancel
the request.
When finished, a message pop up: that the language provided is not compatible with the product key - try different language. Interesting, I am using this product last five years but is not compatible with English? I must have been a fairy then
to be able to make it work for all these years. Then it got better.
I have tried it again with a different message in the end:
System Error
We encountered a problem with the product key you provided. Please visit the Microsoft Support Contact Us page
for assistance. Refer to Message Code 715-123130.
So I have contacted Microsoft. Contacting Microsoft is an experience itself and half.
Being Microsoft certified, I used the link provided for IT Pros. I click the link provided and the page started loading..... and still loading now....
So I have decided to call the customer support as you would normally do with any other organisation. To actually get to the phone number, illogically placed, took me a few loops around MS website. Once called, I got to speak to very efficient lady on reception
who kindly switched me to the Technical Support. That's going well, I thought.
Once the connection has been made, I felt that MS technical support is based in submarine 3 miles under water in Japanese sea. All I could hear was the very familiar sound of water of modern Voice over IP connection dated back in 2003 and a male voice (but
by the sound of it it might have been a whale) asking me my name. Unsurprisingly, the connection was interrupted several times when I tried to describe my issue I am having, and eventually I was disconnected.
Still not put off, I made another attempt to contact MS customer service. This time I have been talking to a woman, seemed a little bit closer, maybe Bristol waters? Still in the submarine but not so deep. Also here I was asked my name AND surname; then
I have described my intentions and the difficulty I am having in succeeding it. The woman on the phone didn't get at all what I was saying. I had to literally spat out word by word what the problem is. (Luckily, I have many years of experience supporting IT
users over 60 years of age so it didn't take so long to explain it to her.) My thought just was, oh my God, how can she help if she didn't even understand the issue. Then the phone went completely dead for 10 mins. When it came back to life, I could hear clear
sound of fishing boat passing by until a voice, I assume the same woman, apologised for the delay. And now - the best is coming:
1) I was informed that the website is being tested, under construction and that doesn't work properly.
Comment: How can Microsoft, one of
leading organisation in technology, do testing of website 'live'? Quite clearly, that is BS.
2) I was advised to obtain the ISO image from 3rd Party website!!!! On question if she can give me the link to any 3rd party website the answer was NO.
Comment: Seriously, so here we are in 21st Century, dealing with almost the GOD in IT and the recommended solution is - to obtain help for the God's product from UNKNOWN 3rd Party. Brilliant! If this is the case, where Microsoft is exactly heading to???
3) She cannot tell me when the issue of non-working website will be sorted and I should go and buy the copy of Windows; than I will be able to do the ISO.
Comment: Well, that's what I call a professional advise from Microsoft representative. The fact that I do have the physical copy was totally ignored, the fact that I have been running the system for several years have been totally ignored the whole point
of this exercise (to cut down the time making ISO using Microsoft website) was totally ignored.
When I started asking questions to clarify what has been said I have been continuously interrupted.
To my question whether MS customer service representative have been trained to interrupt customers I have been told that I am talking over her. I asked her name, which she told me but I didn't catch and therefore I have asked if she could spell it. On that
point she hung up.
Well done Microsoft! And now I want to know just one reason why I should buy your products when the support, in case of problems, is not existent.
Does anyone know where I can get a decent customer service that can resolve my issue better than smudge it ?
Thank you.
Lenka Novakova
Microsoft Certified IT Professional Enterprise Administrator
Microsoft Certified Solutions Associate

Just having the same issue there, which is real not fun, I have not tried to contact them, but looking at your experience I am not sure if I should.
My key comes from the back of a laptop o so I guess that would be a W7
OEM, and that could explain why you can't download a ISO from their website, would that also your case ?
Also could it be because we are attempting to get the ISO after the product became EOL ?
http://windows.microsoft.com/en-us/windows/lifecycle
Maybe I will give a go with the customer care people and maybe I will get a right answer ;)
Will keep you posted

WORST CUSTOMER SUPPORT EVER + COMPLAINT

WORST CUSTOMER SUPPORT ISSUE EVER - I purchased an HP Laptop in Sept 2011. I had an issue with my SD card reader and some flickering upon Startup on my screen. I was on the phone with 3 reps only for them to tell me that bc I was calling from a Canadian line, they had to transfer me to a Canadian rep (after I had already spent 50mins with an "American" rep). I called the number that was on my HP Support Assistant. After being transferred to my 4th "Canadian" rep, I asked them to call me back asap on my landline bc my cell phone was dying. Waited 10 mins - NO CALL. Had to charge my phone to use my browser on it bc I was left in the middle of a trouble shooting issue with no access to the internet to then look up a Canadian HP support number. Now on the phone with my 5th HP support rep, had to re-explain my issues with my laptop, he remotely tried to troubleshoot my issues from INDIA (Jon) he says his name is, and still no success. Total time on the phone now with HP 2+ hours. I asked to speak to the supervisor. Put on hold for 20 mins. Then my landline cordless phone DIED. "Jon" calls me back and puts me on hold again but none of my phones have any battery life so I asked numerous times for a box to be sent to me and he kept telling me I had to HOLD for a supervisor in order to authorize for a box to be sent to me. I hung up. I repeatedly told Jon, we attempted all the troubleshooting and driver updates and that I had to get off the phone immediately. WORST EXPERIENCE EVER WITH A CUSTOMER SUPPORT LINE AND STILL NO REMEDY TO MY ISSUES. I don't even know where to send a complaint. My frustrations with this laptop and customer support are through the roof bc I still have no remedy to this issue. {Personal Information Removed} And who knows if a repair box is even going to get sent. This is not a good situation for a grad student dependent on their laptop. All my contact information is in the ticket number. Hope that if someone from HP ever contacts me in regards to this issue will have a quick solution as I have spent more than enough time on the phone with them.

You're a close second in the race for worst experience but I think I win. I purchased my Pavilion on 11/28/11, under Walmart's special return policy eff. 12/26/11. That meant I had until Jan. 10 to return. Didn't even open and register until after Christmas as it was a gift to myself. On the 8th, I encountered some issues, shut down, rebooted later , had the same happen again. Tried twice more and gave up. On the 9th, same problem, finally got a HP # from a neighbor's kid, b/c I couldn't w/o a manual or laptop. Got some iYogi company who checked for viruses, etc and tried to frighten me into buying more spyware. They were actually affiliated w/HP, I found later. After that waste of time, went to my neighbor's again to google a number, got the correct one and began my nightmarishish journey into HP hell. Christina kept me on the phone an hour that night, checking for problems, setting into motion updates which she told me should correct the problem. I told her I was just going to return it the next day but she said to wait, to give them a chance to correct the problems first. She felt sure the updates would do it. Updates ran all night and were still running when I returned from from work the next day! I called tech support and it just got worse from there. In 9 days, I talked / held (for12 hrs&35 min) to 14 reps. Only 5 of were not rude and could be understood, the remainder horrible, absolutely horrible. By wasting my time with these people and allowing them to railroad me with their repeated attempts at recovery, I missed my window of opportunity to return the piece of junk. Oh - the salt in the would was that on the 13th, I spent one hour holding until they finally figured out the HP was having technical problems. The irony....
Anyway, when I discovered I couldn't return it, I thought, surely they will replace it or refund my $$, after all they are the self proclaimed "pc leader". They can't just not replace it or give me a refund, can they? I mean, this is America, that's what you do. Little did I know that they do indeed have in place the dreaded 21 day policy I'd read about in complaint forums. Before I realized this to be true, I accused a couple of tech support staff of stalling while that period expired. They denied it of course, just asking for "another 5 minutes" of my time. Apparently this is part of the "HP process" after all. They hold you, your time and your laptop hostage until they're satisfied that you have no recourse but to allow them to repair it and return to you. Now - I will be stuck with this worthless piece of ****. Whether it works or not after it is returned to me, I don't care. I will buy another and try to sell this on Craig's list. I have no confidence in their product and will NEVER buy another or speak to another HP person as long as I live. I could go on and on about the ludicrous, pathetic service I received because it is almost unbelievable but I'm sure most already know how insanely loathsome it is.
There is only thing that could make me feel better about this experience and wasting my hard earned 359.00. That would be to locate an HP store, taking the piece of trash there and throw at someone, watching it shatter into a million pieces. Unfortunately, I can't even get that satisfaction, as the nearest store is 200 miles away. So instead - I'm going to copy and paste this complaint on every site even remotely related to electronics, including Walmart's, Best Buy, etc. I'm going to email it to all my friends, associates. And then I'll put it on Facebook. I do have a Case Manager # for you though, although I hope that surely by now you don't need it. {Personal Information Removed} Knowing these guys, though, you probably still have no resolution.

Worst Customer Support THINKPAD YOGA

Worst customer support ever. I have been transferred over 10 times (I think maybe 12 times now) while trying to resolve a very simple warranty issue. I am not sure if it has been resolved yet or if its working. Will check my warranty status a week later to see if changes are reflected if not, I guess I will have to endure more horrible services until it is resolve.
Story goes like this
I purchased this machine in the Microsoft Store in Toronto, I find that it is missing like 60-100 days from the warranty. I cannot register the warranty for my device online. I chat with the chat suport on lenovo website which redirected me to call the number on there. Get transfereed 6 times or something, than got told to email my proof of purchase receipt to a email with subject title involving my case. Did that few days later or a week I get a call today...
I get a call this morning got a case number, gets transfer to Atlanta Georgia support told the guy I am frustrated very the terrible customer support gets told to F OFF basically and says they're in the US they can't do anything to get Canadian information and hanged up on me (I think his name was Kenneth? Not sure, I would love to talk with Atlanta supervisor/manager of that support place to report him).
I call 18004267378 I luckily get the same guy which redirects me to the Atlanta support again. I received Frank who was pretty helpful gets transfer to Canada support again, Canada side couldn't help escalates me to a girl name Stephanie during the call midway the phone just hangs up/disconnect/she hangs up/I don't know... Call support again, received Canadian support, he looked at my case number and was helpful spoke with supervisor and gave me another case number.to follow up on(?).
TLDR: Long story short, I purchased this machine from Canada but it was appearantly registered/opened in America by whom I presume to be Microsoft Store to do their "SIGNATURE" install of Windows 8.1 which activated the warranty. I get bull stories from Lenovo Thinkpad support team from Canada and USA side accusing each other they can't fix it because I purchase the machine from America from the Canada side and the American side says they can't fix it because I purchase this machine from Canada side... Constant transfers of calls and escalations brings no hope. Maybe I got lucky and the Canadian support guy said he escalated this to his supervisor. I am not sure what happens, will check my warranty status a week later if it doesn't reflect I'll call again.
Any mods or someone at the company here can ask for my case number and PM regarding this issue.
This is very tragic event, probably will never ever buy anything from Lenovo anymore. If this was from Apple I probably would've gotten this issue resolved. For those who plan on buying this device from the Microsoft Store, beware they probably open the machine to install their SIGNATURE Windows 8.1 in the US and it triggers the warranty and you're stuck in limbo trying to get justice from Lenovo.
Thank you for listening to my rant/frustration.
Sincerely,
James416

Welcome to the Lenovo Community James !
Sorry to hear of the run around you got.
In regards to the warranty date, what happened is when Lenovo sells a shipment of computers to a retailer like Microsoft, Best Buy, Tiger Direct, etc, the warranty date starts on the date of the sale. In order to compensate for the product sitting in the retailer's warehouse or on the shelf, Lenovo will generally add an additional month to the warranty period so a 12 month warranty is now 13. In your situation the product sat longer than expected so in these cases Lenovo Support will adjust the warranty period from the date of your purchase once they receive a copy of your receipt. Hopefully the supervisor will be able to straighten out the matter for you.
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
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★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

What customers can expect from BT customer support...

(In reply to the email at the bottom of this post. I am happy to discuss this with other members but please familarise yourself with the post first. I know its a long one, but I tried to make it as detailed as possible)
Hi Samia,
I don't want to give the impression that I like complaining, so I'll keep this factual until the end:
I signed up for infitiy 2 package with phone line in the first week of July. After purchasing the product online I called to arrange an engineer to visit who would install the product. During this time I asked about the £50 Sainsburys voucher promised at the time of signing up and was assured that they would arrive automatically within several weeks after my product was activated. The broadband went live during the 2nd week of July. One of my parents in a seperate address went through an identical (please understand the meaning of identical) process in all regards and after 4 weeks had not received the £100 Sainsburys voucher promised to her. So I started to contact the customer support team.
I was told by Ravi Prassad on the live chat support that the vouchers would arrive within 5 days for both addresses on Wednesday 9th October - 8 Days ago. There is a full log of this chat included after this email, people can jump to it by searching for reference "Appendix.1".
I was unhappy with his manner during the chat log, it was lackluster, using words like "okay" and "yeah" to answer qualitative questions I posed to him. So I contacted both phone support and the online live chat support again. I was speaking to Harold from accounts on the phone and Mudassir Ali on the live chat. After requesting it, both of them assured me that a manager would contact me, specifically by phone, with my mobile telephone number provided at the time. The time frame was to expect the telephone call from a manager within 24 hours. I did not receive a phone call of any nature on Thursday 10th October. The chat log with Mudassir is also available below entitled "Appendix.2".
On the morning of Friday 11th October I contacted the phone support, this time getting through to a male customer service agent by first name Kin, he had an american accent. Kin apologised for the unprofessional service that I had been given and assured he would rectify the problem. He himself was professional in his conduct and convincing with his words. His exact words were that he had sent an email off to the "corporate office" requesting that I be telephoned that same day as a priority, in light of what had happened during the previous 24 hours. I did not receive a phone call of any nature on Friday 11th October.
On the morning of Saturday 12th October I contacted the support team again by phone and eventually got through to Niscive. He and another colleague tried to further assure me by raising what they referred to as an "Enquiry Confirmation Number" ticket (******-******) and I was once again advised that I would receive a phone call on either Monday or Tuesday.
After this I left it until 6pm on the night of Tuesday 15th October before contacting support again. I got through to a CSA agent who told me over the phone that it was his 2nd day answering calls. I was put on hold often however had told him not to worry about doing so, I simply wanted the issue sorted. After confiding in his colleague several times he assured me me that the vouchers would arrive in 2 days, on Thursday (today, 17th October). He repeated this statement several times before saying that he would personally sort it out if there were any further problems. I then re-raised the question of why management had not contacted me. It took several attempts to get this question through his limited teaching and it was a frustrating experience. In the end he advised me that I could expect a phone call from management with an explanation for the events that has happened. He said the managers name was "John" and I was to expect a phone call within 30 minutes. I received no phone call of any nature on Tuesday 15th October.
I was getting pretty tired at this point, I had spent an estimated 6 hours on the phone to BT trying to solve both problems (lack of vouchers and unsatisfactory customer service) so I decided to wait until today (17th october) to see if the vouchers arrived. Unsurprisingly they did not arrive with this morning's post. Then at 11:30am I receive this email from yourself (at the bottom of this post) explaining that I have to wait a further 3 weeks (15 working days) and you attempt to give me permission to re-open the enquiry after 14 days if unsatisfied, but your wording suggested I was unable to do such a thing before hand. Well this email will be getting posted, in full, on your public forums, as well as printed off and sent to BT head office and Sainsburys (BT are tarnishing their image). I might even pop in to Belfast in person to visit the BT-tower on the Laganside with a copy to hand in in person. I will of course blank any of my own sensitive information when posting this on the forum.
During the various phone calls I experimented with different options. There is set of options on the phone to go through to a complaint line. When selecting these options you get warned by a pre-recorded voice before being notified about being placed in a queue the following; "We are very busy at the moment and it may take considerable time before we can answer your call" as opposed the message you receive on the accounts holding loop "We are very busy at the moment and apologise for the delay, your call will be answered as soon as possible". It is also worth mentioning that there is never a wait on the sales team line at all.
Time for an opinion because this service is nothing short of a joke, and completely sub-standard in compairison to my previous ISP, Virgin who always took their customers very seriously and treated them with respect. BT seem to treat theirs as if they already own the person's credit card and pin code and there is nothing the person can do. Direct debits are not so hard to cancel, so it is within BT's monetary interest at this stage to ensure I don't have wait any longer than 5 working days for the vouchers to arrive. If your system is too slow to process things that quickly perhaps one of the amazingly lazy managers can get off his/her backside and personally purchase and post out the promised voucher to this disgruntled customer.
Appendix.1

All of my personal details were omitted from the original post when the moderator >heavily< edited it removing all of the proving information of what has probably been my 2nd worst customer service experience with a company so far. All of this 5-6 working days stuff is utterly useless too. I want the vouchers sent out as promised by your own customer care team SEVERAL freaking times. I'm going to go off and see if I can find more public methods of name-and-shame because BT and the majority of its employees are completely unwilling to be accountable for their actions.
Oh and the very fact that a moderator has had time to come in and EDIT my original post but not provide support on it, is another joke to add to the book of "BT GOT YOUR MONEY FOOL HAHA".
Just look at these links:
Guardian Newspaper:
http://www.theguardian.com/money/2012/sep/28/bt-broadband-missing-sainsburys-voucher
-I'll be emailing them the transcripts, with all names & codes omitted to respect privacy, but everything else intact.
£100 Voucher not honoured:
http://forums.moneysavingexpert.com/showthread.php?p=63426257
Waiting for 158 Days!!!:
http://forums.moneysavingexpert.com/showthread.php?t=3940163
-Atl least we can enjoy the fact that this is a legal breach of contract and thus all "18 month" terms are out the window.
It's in the post:
http://community.bt.com/t5/Bills-Packages/50-Sainsbury-Voucher-in-the-post/td-p/494455/page/13
Still Waiting:
http://community.bt.com/t5/Bills-Packages/Sainsbury-s-Voucher/td-p/457413
The Wrong Side of 50:
http://wrongsideof50.blogspot.co.uk/2012/11/why-you-want-to-avoid-sainsburys-gift.html
These problems have been plaguing customers for over a year.

I have an Apple ID and trying to sign in for the 1st time on iTunes. When I do, I get the message: "This Apple ID has not been used with the iTunes Store. Please review your account information." When I do, I get stuck in the same loop and can't sign in!

I have an Apple ID and trying to sign in for the 1st time on iTunes. When I do, I get the message: "This Apple ID has not been used with the iTunes Store. Please review your account information." When I do, it brings me to the same AppleID login window, and I get stuck in the same loop. I never get to the following screen to enter my account info. What's going on?? This is MADDENING!

If you want to use it, click Review and check your account information. Or you could contact the store support staff if you are concerned at http://www.apple.com/emea/support/itunes/contact.html for further help.

Facebook and add-on page does not open stuck in a infinet loop

I am able to use other ssl enabled sites like gmail from Firefox, but when I try to login to Facebook after the first page, It does not open. Have tried all the troubleshooting steps suggested for Facebook errors and https errors, no luck.
I get stuck in an infinite loop on the next page. This is the security page which asks to setup a machine name.. (https://www.facebook.com/loginnotify/setup_machine.php?next)
Please note there is no error displayed, the page just loops endlessly and does not display the Box which should ask me to set the device name for Facebook.
The same thing happens when I try the Add -ons page via the Tools menu. I am able to use Facebook in Chrome on the same system system.
Willing to work with the community to resolve this. Can also provide Wire shark dumps if required. Thank you for your time. Hope this gets resolved soon.

Hi Matthew,
Thank you for your question, I am sorry of the challenge as you have been at it for a while. [https://support.mozilla.org/en-US/questions/988977] pazos comment had a particular step to clear the cache after applying the update. I followed the mozilla hacks comments as well and saw you were in a loop after
There was a follow up redit post that was successful from updating to 1.0, then to 1.1 with the update.zip then to 1.2 [http://www.reddit.com/r/FireFoxOS/comments/1xvq2w/how_i_got_12_working_on_zte_open/]
Did these instructions help?

My ipod nano 7th generation is stuck in a restore loop with a white screen. Now it won't turn on anymore. What to do?

My new Ipod Nano 7th generation is stuck in a restore loop. Here is what happened: I added music to it using the latest version of iTunes, the colored bar at the bottom of the summary tab in iTunes showed my that I added it and I disconnected it to listen to the music. As I turned it on, it told me that there is neither music nor pictures on it. So I connected it again to my computer and iTunes told me that I had to restore. Which I did following all the steps but it keep telling me that I need to restore it. After three times of restore it, I disconnected it from my PC and turned it off. Now it won't turn on anymore - even though the battery is fully charged - and when I connect it to iTunes, iTunes tell me "The iPod software updater could not be contacted. The server does not support this version of iTunes." Well, I just downloaded the newest version a couple of minutes ago from the apple website. My iPod stays black. What shall I do?

Hi clarity,
Welcome to Apple Support Communities.
You may want to first try removing and reinstalling the latest version of iTunes by following the steps in this article:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/HT1923
If you continue to receive the error message when connecting your iPod, see this article for more troubleshooting tips:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/TS1814
Best,
Jeremy

Hello i have an iphone 4 its stuck in the apple loop. when ever i unplug it from the computer it shuts down and when i plug it in it shows me on itunes its in recovery mood and every time i click restore i get this error the iPhone could not be restored.

hello i have an iphone 4 its stuck in the apple loop. when ever i unplug it from the computer it shuts down and when i plug it in it shows me on itunes its in recovery mood and every time i click restore i get this error the iPhone could not be restored.an unknown error accurred (2001)

Error 1 or -1
This may indicate a hardware issue with your device. Follow Troubleshooting security software issues, and restore your device on a different known-good computer. If the errors persist on another computer, the device may need service.
http://support.apple.com/kb/TS3694#error1

Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

Contact customer support

Absolutely incredible. It took me 22 minutes to get to some place on this site where I could contact - anyone or anything. I wanted to contact customer support or technical support but I just kept getting shipped around all over the site always looping right back to the same place. All you do is let me ask questions and search FAQs - and my questions are never answered or even addressed.
I want to shut off the 'print alignment page' that pops up every time I change cartridges. It is not necessary to do this and the time it takes interferes with my work. I usually have to do it 3-4 times because it claims it has not printed or scanned the alignment page - when it has, in fact, done both. By the time I finish, it has wasted so much ink that I am almost ready for a new cartridge again.
Can I please get an email from customer support addressing this sepcific issue - since it is not addressed anywhere on this site.

Hi:
If you live in the USA or Canada, call this number... 1-(800)-474-6836

BT Infinity - Stuck In Customer Support Loop

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