BT Infinty 2 slow speed since day 1

I have recently upgraded to BT infinity 2, got a new Home Hub 5 previously I had a hub 4 on broadband. When I was on broadband I got a good speed of 16 meg. Now I am on Infinity 2 for some unknown reason I am only getting under 2 meg even though my IP profile and ASDL checker states I should be getting 70 meg plus. I have spoke to numerous persons on helpdesks and had two engineer visits still unable to solve the issue. I have tried rebooting the hub, turning off smart set up, deactivating parental control. My last engineer visit even swapped over the hub for my hub 4 and connected an openreach modem still no change. There is no issue with the master socket as both engineers have tested this and it gives the proper 70 meg speed. This is being going on for a fortnight and I am running out of options to try.

Can you try an alternative speedtest and post the graph, please? http://labs.thinkbroadband.com/ispa/
If you found this post helpful, please click on the star on the left
If not, I'll try again

Similar Messages

Connectivity Issues and Slow Speeds Since Service Start

Hi there. I changed ISPs on 01/06/2015 from Sky to EE. Ever since the broadband service has changed over to EE, from day one, the connection has been unstable. We were getting constant disconnects, usually at pretty set times of day, but they could also be rather random too. The disconnects were most often happening at around 11am, and then from 11pm until 2am. Which was all quite odd. I've been in touch with EE home broadband customer support who have run multiple line tests, sent out two separate BT engineers and an EE engineer, all who have found no fault with the wiring and are unable to identify any faults on the lines, even though when I call, I'm more often told that as a result of line tests they've found faults on the line. This conflicting information is rather frustrating. Would also like to add that the router is plugged into the test socket and that's made no difference. For the past couple of days we've only had an occasional disconnect, so it is better in that regard, but in its place the broadband speeds have been noticeably slower. Upon running speed tests via browser, I'm getting information like: Download speedachieved during the test was - 9.19 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 11.79 Mbps Upload speed achieved during the test was - 0.69Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps Which all seems fine. However, browser pages are extremely slow to load if they load at all, PSN shareplay won't connect as 'the connection is too slow', videos take an age to buffer, online gaming is hit and miss whether I can actually connect to the server or not. I'm connected to this exchange: https://www.samknows.com/broadband/exchange/WSLAK And the details for my router are as follows: STATUS Configured CurrentLine Status -- UPLink Type -- Interleaved PathOperation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 1022 (Kbps)Downstream 13742 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise Margin 4.9 (dB) 6.0 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 110407 7Fast Path CRC Error -- --Interleaved Path CRC Error 0 61Loss Of Signal Defect 4 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 24 47Error Seconds 7635 2783 STATISTICSReceived Data 110191 (Kbits)Transmitted Data 69634 (Kbits) Any suggestions or even explanations would be appreciated. I'm starting to regret having ever changed ISP. We had no issues whatsoever before June 1st.

Time Connected10:34:37 STATUS Configured Current Line Status --UP Link Type --Interleaved Path Operation Mode Automatic G.992.5 (ADSL2+) DATA RATE INFORMATIONUpstream 944 (Kbps) Downstream 13678 (Kbps) DEFECT/FAILURE INDICATIONOperation Data Upstream Downstream Noise Margin 5.6 (dB) 5.4 (dB)Line Attenuation 16.8 (dB) 31.5 (dB)
Indicator Name Near End Indicator Far End IndicatorOutput Power 12.2 (dBm) 20.8 (dBm)Fast Path FEC Correction -- --Interleaved Path FEC Correction 2683346 85Fast Path CRC Error -- --Interleaved Path CRC Error 0 30508Loss Of Signal Defect 2 0Fast Path HEC Error STR -- --Interleaved Path HEC Error 398 32149Error Seconds 1266 1282 STATISTICSReceived Data 25610979 (Kbits) Transmitted Data 4037141 (Kbits) I've gone ahead and posted yet more up to date stats. Again, looking at the time connected time, it relates back to the last disconnect which was in the afternoon. Again, the router hasn't been manually reset, restarted, etc. The connection dropped out (the adsl light on the router blinked out of existence and took several minutes to start flashing back on again, before going a solid green, as per usual), and was left to its own convenience to return. Note: Just as I pressed the post button, we lost connection again, but I'll stick with the stats I've already pasted here.

Slow Speeds since Install. Mods??

Any Mod brave enough to look into this one ????
It's gotten to the point of me not trusting a thing Support say and they don't seem to listen to a word I say.
I was told before signing up "Infinity will never slow down"
"The speed we estimate for your line is the speed you will get"
Since having Infinity Installed 04/04/2011, my speeds during the day are good at 35mb,
but slows down every night, sometimes as low as 4mb.
I reported this to BB support,explaining clearly that the connection is fine during the day,
but seems to be suffering from congestion slowdowns in the evenings.
I've been on the phone constantly since opening another fault report on 7th May.
The first few days consisted of BB Support calling me back in the mornings (when the speed is fine),
telling me they changed something and it should be ok now,
followed by me phoning at night when the speed dropped again.
This was escalated a couple of times to the "engineering dept.", still no change.
I soon realised that if I said my speed was fine at the time they asked, nothing was being done.
11th May.
An engineer was booked for my home for the 12th 8am-1pm.
I tell them this was probably a waste of time as the problem only appears at night,
and the line is fine during the day.
12th May.
Engineer calls about noon,very friendly,I explain the problem and we have a nice chat,
line check was good 40/10, no surprise there then.
BB Support phoned me as soon as the engineer had booked off the job,
basically telling me the fault had been fixed as an engineer had been out and found no fault.
I argued that they couldn't say that as the slowdowns only happen at night.
I point out to them I've been using speedtester.bt and ask them to look at the results, they totally ignored this.
Back on phone that night. The vicious circle starts again, another couple of days of callbacks telling me they changed something, and me calling them at night.
15th May.
Escalated again,I'm told a higher level engineer would visit the exchange and then my home.
16th May.
The same friendly openreach engineer turns up at 9am, I just smile and tell him he knows where it is.
No faults on the line and he explains he has nothing to do with the exchange.
Callback from BB Support around 3pm asking if my speed was fine now.
I had just finished another speedtest (7.3mb) so, no it wasn't.
Another engineer appointment made for 17th
17th May.
No engineer. 2 callbacks, go over the same old story. Engineer booked for 18th.
18th May. No engineer. callback that night,by now I know the script by heart. Engineer booked for 19th.
19th May. No engineer. Another booking for 20th.
20th May Engineer calls, we have a chat, I explain the problem, engineer leaves.
By this time I feel sorry for these Openreach guys,sent out to jobs they can't possibly fix.
They could be out connecting other people to this superfast connection that I'm not getting.
Callback in the afternoon,was told the engineer had contacted BT Wholesale, but no further info was given. They asked how my speed was, I ask them to call tomorrow after I log the usual slowdowns with speedtester.

Thanks for your post, but I've already been through all your points above.
I have taken continual speedtests since the install with speedtester.bt as well as others.
The really slow period is usually from around 8pm till 11pm.
The 3 results above are just from last night.
I keep records of everything
The problem is that nobody looks at the speedtester results.
If they did, they could see exactly when this was happening and maybe take the proper action,
and save me going over the same sad story when speaking to the Indian call centre.
link to my speedtest.net results page
http://www.speedtest.net/results.php?sh=8dafd1fe7cc1723ab932e1e25ec9d957&ria=0
thinkbroadband graph
Forgot to add
I asked BB Support to have my line monitored as this was happening during peak times,
they totally ignored this suggestion.

Hub disconnecting and intermitten slow speeds sinc...

so as the title says, one minute the connection will be fine, then it will be really slow, and sometimes just disconnects completly and the orange light flashes on the hub for a while and then it goes back to blue...ive had this problem since before christmas and only had BT for 6 months...not a great first impression of this ISP!
can anyone help here please?

16:16:05, 29 Dec.
(11739.380000) DSL is up
16:16:04, 29 Dec.
(11737.910000) DSL noise margin: 27.40 dB upstream, 9.00 dB downstream
16:16:03, 29 Dec.
(11737.000000) DSL line rate: 445 Kbps upstream, 17533 Kbps downstream
im connected directly via filter, there is only 1 socket in the flat. ive done the qiuet line test on a cordless phone, it seems quiet, maybe a tiny bit of static
BT speedtester results
FAQ
1. Best Effort Test:
Download Speed : 15.24 Mbps
2. Upstream Test:
Upload Speed : 0.38 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

Still on slow speed, 11 days after line fault was ...

I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out! Many thanks.

Hi Epona222,
I am sorry to hear that this isn't sorted yet. I will take this on from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed since connected

I was with sky and getting 28mbps fibre, I decided to get bt infinity 2 and was told I would get these speeds
Your broadband speed
We estimate your download speed will be between 46.9Mb and 63.8Mb.
We estimate your upload speed will be between 12Mb and 18.6Mb. It's been in 2 weeks and I'm still only getting 27mbps. I have ran speed tests at speedtester.btwholesale.com and it says ip profile for my line is 27.7mbps I've reported it and now being monitored and they will be phoning me tomorrow, but I had an engineer out for my phone line last Saturday as advised by bt broadband help no phone fault but he told me he has found a fault with the fibre at the cabinet the ports are faulty and to get an engineer out to sort this well I've told bt broadband help this a few times since Saturday and they won't listen to me all they keep doing is making me do the same tests over and over and last night after they said they have rest my line ( still ip profile of 27.7) has refered it to some service team or something who will decide what to do. This is really annoying after all I've been told there is a fault and I'm paying for a service I'm not getting I should of stayed with sky. Sorry for the rant but nobody will listen I'm only telling them what one of bt engineers told me to tell them.

ive tried that it does not upload the images so ill type it out. availability checker results fttcA 63.8 46.9 down 18.6 12 down available
fttcB 53 29.5 down 18.6 8.4 up available. btw performance results Download speedachieved during the test was - 26.84 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-27.82 Mbps .
Additional Information:
IP Profile for your line is - 27.82 Mbps
Upload speed achieved during the test was - 5.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

Slow speeds since Be gone

Himy connection speed is terrible...its gotten progressively worse since sky bought out Bethere isp.Now I'm lucky to have 2mb D/ 0.8mb u I just plugg3ed in new sky router sent to me this afternoon...still no good anyone able to help?

For the forum to be able to try to help, please post your router statistics, together with the results of a speed test via www.speedtest.net

Slow Speed Also

Hi,
Please help slow speeds since Monday, evening posting here I keep getting timeout message.
Anyway the helping are looking into it, they were meant to call back between 12 noon and PM today and it's now 1.40pm, so wait and see.
My line is plugged into the test line, having trouble getting a speed test done, but managed to get this info to.
Download speed
1.16 MB/s
Upload Speed
0.538 MB/s
Please help.

Hello,
Here are the results I got before it timed out
FAQ
1. Best Effort Test: -provides background information.
Download Speed
0.05 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.05 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.94 Mbps
0 Mbps
0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.94Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
Please visit FAQ section if you are unable To understand the test results.

Broadband slow speed,ongoing since end of april

Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,

Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Slow Browser (Safari) Speed Since Upgrading to 10.8

Hello- I upgraded to Mountain Lion from Lion last week. I have noticed a signficant slow down in browser performance since upgrading. Very slugish now. I noticed it immediately, but thought I'd give it time and different internet connections. Nope... still very noticeable.
Problem: Slow browsing speed since going from 10.7 to 10.8
Setup: 10.8.5 with latest safari, MBair 2012 w/SSD and 8GB ram - Plenty of disk space
What I've tried: Fixing permissions, cleaning cache, reseting safari, cleaning cookies, DNS (open vs. google vs. standard)
Any advice? Thx.

Please answer as many of the following questions as you can. You may already have answered some of them.
1. Have you restarted your router and broadband modem since you first noticed the problem? If the answer is no, do that now and see whether there's any change.
2. Are any other web browsers installed, and are they the same?
3. What about other Internet applications, such as iTunes and the App Store?
4. Are there any other devices on the same network that can browse the Web, and are they affected?
5. If you can test Safari on another network, is it the same there?
6. If you connect to your router with Wi-Fi and you can also connect with Ethernet, do that and turn off Wi-Fi. Any difference?

My BB speeds are getting slower by the day

I have been with BT Broadband for approx a year and on the whole the service has been good. But just this last few weeks I have begun to experience slower speeds than usual.
I have used the BT Speed Checker a few times, and each time I get a worse result. Today's results were the worst yet. Here they are:
FAQ
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
918 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 918 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Yesterday I was told my Max Achievable Speed was 2000kbps, so twice what I am being told now??? I am on an 8Mbps connection and I don't live that far from my local exchange. These speeds seem to be a bit slow to me.
Can anyone offer me some advice? I really don't want to use the BT helpline. I have used them before and find them pretty useless to be blunt.
Here are my ADSL settings from my hub. I don't really understand what it says so if someone could look at it for me I would appreciate it.
ADSL line statusConnection information
Line state
Connected
Connection time
0 days, 1:23:32
Downstream
4,928 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.4 dB / 22.0 dB
Line attenuation (Down/Up)
22.0 dB / 12.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Thanks for your help

Thanks for the quick reply. here is the info you asked for.
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:28:05
Downstream
4,928 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
10.5 dB / 22.0 dB
Line attenuation (Down/Up)
22.0 dB / 12.5 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
351 / 0
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
0
I have tried 17070 option 2. It is quiet. However I noticed a lot of noise coming from my phone prior to dialing. Not sure if this has anything to do with my problem or not. I have two phones in the house and the other one does not make any noise.
My broadband is connected to the second socket in the house (not sure what master and test sockets mean).
I have had a few disconnections recently, but my hub seems to be updating as it is flashing yellow when this happens, which I guess is normal.

Slow Burn Speed Since Updating to 5.0.1

Has anyone else noticed a weird change in burning speeds since updating to 5.0.1? It seems to have doubled the length of time that it takes for an nour long CD to burn (around 6 minutes).

I have just wasted eight CD's trying to burn a compilation. A message keeps coming up "Burn speed is too fast for the device or the media" and that I need to get into iTunes Preferences to adsjust the speed setting of burning. I've gone from52X down to 4X and APPARENTLY Mit's still too fast! This never happened before I updated to 5.0.1. I have no idea what's going on.

Slower Burn speed since iTunes 5.0.1

Was wondering if anyone else has experienced a change in their burn speed since upgrading to iTunes 5.0.1

hi Samuel!
okay, we've got your CD diagnostics up, so skilled passers-by can comment. we'd better also work through some of the other usual suspects:
http://docs.info.apple.com/article.html?artnum=93360
http://docs.info.apple.com/article.html?artnum=93286
... and these resources might also be helpful:
http://docs.info.apple.com/article.html?artnum=300252
toonz, "Where to find firmware for your CD/DVD drive", 05:55pm Apr 15, 2005 CDT
... and if no joy with that, head here to check for other documentation and to submit your CD diagnostics to Apple:
http://www.apple.com/support/itunes/windows/cddiagnostics/
... but we also had some success (case-by-case basis) with 4000-range errors in 4.x when we tried the MS troubleshooting documents:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324129
http://support.microsoft.com/kb/314096/EN-US/
http://support.microsoft.com/kb/321641/
keep us posted on your progress.
love, b

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

BT Infinty 2 slow speed since day 1

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