Bt infinty speed need advice please help !!!

so where to begin
i am reciving 80/20 megabits per second down my line according to the bt engineer
but my computer isn't getting according too both speedtest.net and bt speedtester
i am using cat5 (ethernet cable) and i am using the gigaport on the hub with no other devices
my computer is the hp g5460uk its only a year old with i3 prcosser
also tryed the power cycling the modem and home hub 3
getting speed off 38/13 mbps
thoughts ladies and gentleman

Don't cycle the modem at all often ~ not more than once a day. That might be interpreted as errors and cause a slow-down in your speed. Cycling (or disconnecting/reconnecting) the router is no problem.
Try http://mcslhr.visualware.com/myspeed/myspeed_line_capspeed.html You will probably find that the upload is quite a bit closer to the 20Mb maximum.
Still doesn't explain your slow download. A different port may help as bullitt says. Also, on the 'speed' tab of the tester above, let us know both the 'achieved download speed' (which is an average) and the 'of about' speed (which is the fastest burst. That might give an better indication of the cause of the problem (but I'm afraid probably won't).

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