BT Netprotect Plus vs Origin/The Sims 3

Evening all, I'm tryin to get The Sims 3/Origin to run on my daughter's laptop properly but I'm getting 1. an error message saying it's unable to connect to Origin, and 2. when I install expansion packs on the machine, everything stops working..lika at all.  I've read hundreds of help forums and one suggestion was that the antivirus software I use could be blocking the connection between the game and the Origin software.
Does anyone know how I can make Origin a "safe" program through the Netprotect if at all?  Failing this does anyone use the Sims 3 and Origin who might be able to help with why none of these expansion packs will run?
Thanks

I fully agree with sjtp. BTNetprotect can cause problems on some computers and is a resource hog. Do a search of the forum to see the problems. There are far better free antivirus programs available such as Avast Free and AVG Free which won't interfere with your game.
If you do want to uninstall BTNetprotect use this guide and make sure you use the BTNetprotect/McAfee removal tool after you have restarted your computer.
http://bt.custhelp.com/app/answers/detail/a_id/13523

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