BT Sport, Not Good Customer Relations

I have been a BT broaband and phone user for over 10 years and added YouView (BT Vision) at the end of last year and i am not able to get infinty nor likely to for the forseeable future. I would like someone to explain why i as a Braodband/Phone/TV customer is not able to receive BT Sport on my YouView box but friends and family i know are able to on SKY. BT have surely made a big mistake here!!!!!! COME ON BT, LOOK AFTER YOUR EXISTING CUSTOMERS!!!!! Very disgruntled!!!!!!

Hi Jules, this is a customer to customer forum, and is not seen by BT staff.
I'm afraid it was made clear from the start that BT Sports would only be available on youview to Infinity customers.
The only other way is with a BT vision box. Even for that you must have a viewing card.
You will still get the channels via your pc/laptop as your a broadband customer. I can only suggest you get cable to connect to your TV. Not ideal but at least you can watch.
Telboy.

Similar Messages

Why is there not a customer relations team on the weekend

i try and get in contact with customer relations on a saturday to find out about my replacment but get told they are closed yet they are the only ones that can help

Hi Andrew,
You're not giving us too much information, like where you live, which address you'd returned the phone to, how long it had been away (Thursday when?).
Not that we can do much here anyway, this is only a user to user column, but we could have advised on where you were trying to reach and given an opinion about the time scale, such as that might be worth.

Apple customer service representative says: "FaceTime is not good. Don't use it."

The other day my friend and I were trying to chat using FaceTime. She keep getting connection error. We were both on WiFi network. Both of us have our Apple IDs set up on the phone. In the past I successfully used FaceTime to chat with other friends, so the problem is likely at her side. She called Apple's customer service number in her area (China), described the problem. To her surprise, instead of being asked about the details, she was told "FaceTime is not good, don't try to use it." If this is really Apple's official attitude towards FaceTIme, why would it release this product? Or, is FaceTime suppose to be only among US users?

I doubt if that is Apples official position, and it is a shame it was said to your friend.
Your friend is in China, where are you? I ask because the longer the distance between network connections the more likely connection errors can occur.

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

Customer Service Not Good

Today I went into the Verizon store located at 3131 Manchester Expressway of Columbus, Ga. I went to purchase a new Samsung Note 3 with Gear with a trade in of my 64GB iPhone of $350.00 the salesman who was very professional by the name of Faraji told me that I first had to pay my past due amount which I did by check. He then proceeded to process my transaction. Upon reaching the end there was this thing that comes up on my account as a "cash only" option hmm we both said. This didn't happen before, nor was I informed by e-mail or in writing that I was under this "cash only" option, this is where customer service at the financial call center goes into the dirt. The salesman proceeds to call and on the first of four calls we received four different answers as to how I could take care of the transaction. The first was that I could go and get cash and my $350.00 rebate would be applied to the cost and I could just pay the difference because I could not pay with a check even though I had just paid my bill with an echeck in the store. Now the strange thing about all of this, with each call it was with a supervisor but a different one each time. So I leave and go and get cash I come back and we call again to the financial services and this is when we get the second supervisor after explaining the situation each time. Again now apparently I can't do that because I have made some changes to my order I no longer want the Gear I just want the Samsung Note 3 and the accessories. So now I am being told that my rebate cannot be applied to my purchase but that it has to be applied to my bill and that I would have to pay out of pocket for the phone. Wow and at a lost for words is all I could say. So now Verizon is extorting money from their customers? Trying to strong arm customers into buying products. The third call the Supervisor hung up which is why we had to call a fourth time. This was the worst case of customer service I'd seen in all of my time with Verizon. I did some research and I can see why Verizon is far behind the other major competitors in customer service. The only thing that I liked out of this whole process was the fact the disclaimer that they give about this call may be recorded and the fact that there where four(4) other store associates there to witness this makes me feel confident in my decision to move on. This may never get to who it needs to but I hope that it doesn't happen to another Verizon customer.

So what your saying is they can over charge and not have good customer service?
I don't mind paying a little more, but bad customer service, in my opinion, maybe you have enough money, way over charging for what we get. I'm not confident they are a fair company..I'm continuing to explore our options...

Photoshop CS2 issues & Customer Relation's solution

i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
Adobe Photoshop CS2 Bridge and Camera RAW have never worked properly on this machine since i got it, quitting all the time when renaming files or browsing my hard drive folders in Bridge. i was told that this is normal and that CS3 and Leopard will fix all this. then the CS3 Beta came out and the machine quits even with the new version.
i contacted Adobe, they say it is my hardware. i went to the apple store and showed them the problem and was able to duplicate it on every mac pro in their store and they said it must be a software issue.
i bought more RAM from apple. the machine works somewhat better now, but it still crashes in photoshop and adobe camera raw and bridge. i purchased lightroom and have looked at changing my workflow, and this program too quits intermittently.
i called apple customer support again. they walked me through using a different user account. same issues. i asked to speak to customer relations. i got on the phone with the lady, and i asked if it was possible to send someone out to look at the machine since it is not working properly, and she said that it is not something they would do since it is not their problem. i asked if they would be able to help me decipher the crash logs so i can find out WHY the machine is crashing.
her exact words were, "well, maybe you can sell it? if it is giving you all these problems and since it is not our hardware, it might be best for you to sell it and buy something that works."
"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
good luck to all of you.

You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
It doesn't take a lot to turn a Mac into a crash-prone system. There are some bugs even with the OS update installer itself it seems.
Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
I thought the whole idea of AppleCare was sort of the "care" in AppleCare. And to solve a problem.
It would take someone with access to what engineering errata is going on. What changes were made to G5s. There were other problems with Quad it seems as well, heat, the liquid cooling components (there are two varieties).
I don't have the stomach or temper to deal with customer service, phones, etc. But I would make an appointment (yes, again!). I don't know what terms there are for small business or customers to get premium care, probably not good.
We had a mainframe with a bad memory card or bank. We thought. We also swapped out every part trying to get it fixed. We even had to keep the room temp colder and controlled humidity. A new system for us would have been lower maintenance, lower energy bill, less strain on a/c even. And smaller (so we didn't need to use as much floor space). But government can be "penny wise and pound foolish" in such matters.
I know you are just getting familiar with things like "Onyx" and "Disk Warrior" and such. Those can be helpful.
Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

How to contact Customer Relations

I hope someone can help me. I won't bore you with the long story (unless you ask ;-) but the headlines are that we have two S10 netbooks for my wife. The first one has yet to go a year without requiring warranty work, and the second one now is starting to have problems. Re: the first one's previous 2 warranty problems, Lenovo service was great. They fixed it and returned it in record time, which made me feel good about Lenovo desptie the problems. Both times, Lenovo service turned a problem into a positive experience.
Now, with both having problems, I have contacted warranty support 3 times in about 24 hours. All 3 times, the phone guys in the Phillipines were friendly, appropriate, and helpful. The problem is at the next level.
Call 1. The supervisor nixed repairs on both, including one that was deleivered from Lenovo on 6/15/09, because they were both out of warranty.
Call 2. The tech guy said he could take care of the newer one but not the older one (the one that has not gone 1 year without something breaking). He looked for a supervisor, could not find one, but a colleague who was "a senior guy" told him that the way it's supposed to work is that I get a supervisor who will then escalate the issue to Customer Relations, then Customer Relations will contact me. But, since no supervisor was on duty, I should call back during business hours with the case number, and get a supervisor.
Call 3: I did as directed. Supervisor said that Customer Relations would not accept issues for computers that are out of warranty. He said that while my "claim is valid", he cannot escalate it to Customer Relations. He also said there is no way for me to contact Customer Relations. When I asked if he thought it appropriate that a machine would not make it through a year without breaking, he said, "That's normal. That's why the warranty is only for a year." (I am not making this up.) Since I could not believe what I was hearing, I asked him if I understood him correctly, that he was saying my problem was just bad luck for getting a Lenovo computer that would not function for a year without requiring repair. He said, "It happens. The same thing will happen with another manufacturer." (I am not making this up either.)
I want to bring this to the attention of Customer Relations, but it appears I cannot do so. We are early adopters of Lenovo netbooks, and are repeat customers who have made positive recommendations to others about Lenovo. But this changes all of that. I want to get in contact with Customer Relations, as the response we received is not only unacceptable but also rather shocking. I hope you can help me get in contact with them. thanks....

rshackleford,
If you have not been able to get in touch with customer relations, please send me a private message with your name, address, phone, and the model and serial number of the system in question. If you have any reference service case numbers that will be helpful as well.
I think we should look into individual situations, review and provide an appropriate answer, however, I want to be careful that we don't mis-use customer relations as a way to simple escalate with an expectation of free service beyond the end of warranty as that defeats the point of the warranty. I don't believe that is your intent, and not the case here, but I think it is worth mentioning for the benefit of all.
I would recommend that extended warranties be considered - they are not that expensive, and enable Lenovo to continue to provide service beyond the standard 1 year warranty period.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

B/T customer relations?

O/K where are all the moderators? try sorting this out; 3 weeks ago i tried to order Infinity 2 as is advertised on the TV and all over the internet-- so i check that my local exchange is capable , yes, "taking orders" so i phone up and wait the required 35minutes in a queue and place my order and am told "if any problems you will be notified" so i wait a couple of days with no contact so i phone up again to be told(after another 30 mins queue) that my order has been cancelled but no reason given, but "Sandra" will sort it all out and check that the order has gone through---yes all ok but i have to sign up for a new contract and accept online bills and i can save money by paying my line rental yearly with one payment--this i promtly do and wait to be contacted within 24 hrs .
Guess what --another few days go by with no contact so back on the phone , wait 38mins , get India , explain- which results in getting put on hold after 10mins of trying and getting read their list of "prompts" over and over, then back into another queue for the same thing again to happen, finally getting through to "Jordan" who explains my order has been cancelled yet again and so he checks the details to tell me "no i cannot have Infinity yet --i must be too far away from the local exchange--which is situated 3 doors away from my house! i can see it every day but cannot have it because it isn't ready yet, but until it is i can have another setup giving me a HOME HUB 4 which will cure my immediate problem and when Infinity comes "online" i can change onto that, righty ho , sign me up, so done i am told my modem will be delivered in 3 days with connection that day along with B/T Sport free, modem turns up--plug it in ---nothing---after chopping and changing bits around it turns out the modem is ok but the supplied POWER ADAPTER is faulty, so cobble the old one in place with sellotape (because the plug on the new one is different) and get it working--still with me folks? next day back to the phone---India 3tries--England 4tries queuing each time i got dumped until i get Mina , now Mina speaks english and understands the problem and will sort it out , what she will send me is a b/t welcome pack which has everthing i need in it and i just take out the bits i need and send the others plus said faulty p/supply back and all will be settled----wrong--i check on MYBT to see what is coming , no mention of p/supply so back on the phone,queue, get told everything i need is in the **bleep** pack which will be delivered in 3 days ---today yippee--what do i get in my welcome pack???? 2 cables, 2 filters , couple of small books, and a disc, where is the **bleep** power supply? best part of 40yrs a B/T customer and this is SERVICE? CUSTOMER RELATIONS? YEH RIGHT, where is the number for Virgin?

Hi Alzymer,
Welcome to the community!
I'm sorry for the problems you've had getting service set up. I can help get you up and running from here. To get in touch, click on the "about me" section of my profile where you'll see the link to "contact the mods".
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Delivery of goods & customer Invoices

Dear Friends,
We are implementing only MM & FICO modules only.
We are not suppose to implement SD, means Sales Area, Sales Org., Distribution Channel, Division etc.,
In this scenarios, we need to maintain some of the SD scenarios, like delivery of goods & customer Invoices
Regards
Urendra
1.In sap at the time of sales goods issue how moving average priceof material is getting affected.
2. We have no S/D module. We want to sell materials from stock . How to map it?

Hi,
MAP is NOT related to Sales prices in any way.
The MAP is used to value the effect on the GL account and so when you issue a material with a value of 5 the issue will ALWAYS be valued at 5.
This is your "cost of sales" to look at it another way.
Even of you used full SD the goods issue would be at the MAP and not variable according to the sales price.
So dont think of the MAP price as being a "sales price", think of it as a "cost of sales price".
As for different sales prices, you will not be using SD and so you will not be able to have varying prices.
The "sales value" will be handled by the Financial BIll that would be raised in FI, the material movement is ONLY handling the consumption of the stock and capturing the cost.
SO don't try to tie the two together (SD would have done that) you have to think of this as two separate transactions, the FI posting to raise the bill and the material movement to handle the stock update.
Steve B

Is there really anyone working in Customer Relations?

I know this will not help my case, but at least I can vent a little about what is without a doubt the worst customer relations department of any company I have ever seen.
Sent my tablet in to warranty repair in the beginning of December. Of course they were not able to fix it and after a weeks worth of calling I was finally assigned a CR manager, xxxxx, who finally called me on the 23rd of December and told me it would only be 10 days for her to process my refund and send the check.
Of course I never again spoke with Ms. xxxxx as she never returned any calls or emails. About the middle of January I was actually able to speak with someone who told me I had been assigned a new case manager, xxxxx. It took a while but Mr. xxxxx finally called and said that it would only take a week or so to process the claim as apparently nothing was ever started by Ms xxxxx.
Now, here it is February 14th and of course Mr. xxxxx will not return my calls or emails and it seems only God has the phone number for the manager of the customer relations dept. as I have been unsuccessful in my many attempts to talk to anyone at Lenovo who might actually have a name or number for anyone other than my case manager who refuses to return my calls.
So, as you can imagine the odds of me ever buying another Lenovo product aren't very good to say the least. Its almost mind boggling that a company in today's world can treat its customers as poorly as Lenovo does and still be in business.
Anyway, if you are reading this its probably too late for you to heed the warning about Lenovo, but make sure you tell anyone who is considering purchasing one of their products to not even consider it.
Moderator comment: Private information of Lenovo employee(s) removed. Community Rules.

Hi Myles,
Maybe you will get back to me but i doubt it. Your customer relations dept will not return any emails sent by tech. I have also left many voice mails for a Crystal Holeman who will also not return emails or phone calls.
My Lenovo IdeaPad Y460 was sent back directly to Crystal for a one more time to try and repair it. I have no computer now and levnovo can not find it so wont call be back.
You lost my computer and I want it back. Do I have to take legal action? This is ridiculous. My case #8002961037. Account is under my sons name William Ceskavich
Risa Ceskavich
508-353-6013

Memory Cards -- I am trying to have a Sony Customer Relations Rep respond to this question that I raised yesterday.

Why is my new a7II camera indicating that my Sony SDXC memory card will not work with the camera, and that I need to create a database? I am hesitant to do so because it sounds similar ot "formatting" the card and I want to make sure that that card will transfer photos (not videos) to my VAIO and Surface laptops. A Community Member kindly responded that this would not be a problem, but not Customer Relations. Please confirm. Thank you.

Hi Florencetuscany,
If it is your first time to use the camera and the card, it is a good idea to format the card first directly in the camera. Sony camera prompts to create database because the database is needed for it to operate properly. Your camera should work fine importing files to your VAIO and Surface laptops with no issues.
If my post answers your question, please mark it as "Accept as Solution" - Zander

Big props to AMANDA from Customer Relations + Ipad 2 fiasco

I, like many others here, are quite unhappy with Verizon and how we have been treated since our "purchased, non-purchased, not received" Ipad 2. I think it sucks that Verizon has an $800 interest free loan from me for the last 3 weeks and can't tell me where/when my Ipad 2 will ship.
Not to mention the way I have been treated by my local Verizon Wireless store in PA, both on the phone and in person. I have been given the run-around at the store and all they can say is "I"m sorry, you were told the wrong thing, I can't help you". Promises of ship dates, tracking numbers, etc. Not good at all.
A BRIGHT SPOT IN MY VERIZON HELL!!!! I had the good fortune to get in touch with Amanda from Customer Relations yesterday. She was patient, listened to me vent, did some checking on her own and provided some feedback. She even says she will follow up with me on Monday to see if there is any new news on my order.
I know what you're thinking...."yea, sure she's going to follow up. Sure she is checking on things". You know what? I'm giving her the benefit of the doubt and look forward to speaking with her. Verizon should be proud to have her in the Customer Relations position and do hope they realize that. So Verizon management types who have screwed up this Ipad 2 thing royally, know that AMANDA in customer relations is doing an awesome job!

We appreciate the valuable time you have taken to write about your experience. I understand how frustrating this has been. In the future if you would like to give positive/negative praise to an employee, use the Contact Us link at the top of vzw.com to send us an email. This way we can pull up your account and get the rep's info to forward to leadership. For your convenience, we will be sending you a message to gather the details needed to forward your kudos to Amanda.
Thank you

Customer Relations is anything but customer oriented

When I started having problems with my TV, I called sony support and they had a service tech come out to look over the TV. In the process of taking my tv to their service center to have the main board replaced (less than 4 months old for the TV) the service tech damaged my TV. I called sony and registered the complaint and requested that the television be replaced since the main board was broken and since the tv had been damaged by their authorized technician. They were very kind to me and said that someone would call me back in two days with a resolution. No one called. After three days I called them and had to re-explain the entire issue to customer service before they would patch me through to customer relations. Customer relations said that their system did not show they were supposed to call me back. I had to explain the situation to them and then I requested the new TV. They told me that they would have someone investigate it and get back to me in 2-3 days. Meanwhile my part was ordered by the service center but when the package arrived from Sony, my part was not included in the order. When the order was placed, Sony's site said it was in stock, but now it is on back order. So I called Sony to find out when the part was going to be in stock so I could get an estimate on when the TV was going to be fixed and to find out if they determined the TV would be replaced. The customer service rep answered the phone and I asked to be patched directly to customer relations. They said that they need to review my file first to determine if the call should be directed to customer relations. After 5 min. they come back and ask how they can help me. I said that I need to speak to customer relations and they said please hold. After another 3-4 min. they come back and said that the wait time was about 30 min. and if I would like them to call me when they are available. I told them yes, and hung up. They never called. I called later that evening and they went through the whole process again of reviewing my file prior to sending me anywhere. Then they said to please hold while they got customer relations. After about 5-7 min. they came back and said that customer relations was closed for the day. I could not believe it. They then said that they would have customer relations call me first thing in the morning. This did not happen. So I called back yet again. After going through the entire process and waiting on the phone for about 20 min. I got into customer relations. They told me that my issue was still under investigation and that they would call me the next day regardless with an update. I told them to excuse me if I didn't believe them, but out of all the times I have been told that someone will call me back, it has never happened. The representative became very rude and said that regardless if I believed it or not they would call me back and then they hung up on me.
Out of all the warranty service I have ever had to have done on any product I have ever owned I have never been treated with so much disrespect and empty promises. I should add here that they already told me that they would not replace my TV even though their technician damaged it. They said that since the damage is on the back of the TV, it is not an issue. I was floored when I heard this. Now my only option is to wait for some part to get back in stock and then hopefully get my TV back.
On a side note, all growing up I heard that sony products were the ones to buy but I could never afford it. It took my wife and I about 18 months to save the money to purchase this TV. We bought a higher end model KDL46NX800 in order to have something that we thought at the time would last us for years to come and be something that stood out above the rest. It is very unfortunate that we are having to go through this experience. I had high hopes when the problem first showed up on our TV that Sony would fix it quickly and do everything possible to make this a good experience for a new sony customer. Unfortunately it has not been the case.

I'm very sorry to read about your issues with your TV - the issue was escalated to the Sony Customer Relations team and I understand that since your original post you have now received an A stock replacement for your TV. If you have any further issues please contact Sony support, quoting reference number E49102116 and they will be happy to assist:
http://esupport.sony.com/US/perl/contac ... KDL46NX800

Call to Customer Relations regarding Logic & Quad

4:25pm PST, just got off the phone with Customer Relations
Apple's Pro Application Support department knows that there is a problem with Logic Pro and full Quad G5 support. No one was willing to state a timeline for releasing a software update or fixing the problem. I was given a case number. The very helpful Customer Relations person said that they file every call, every bit of feedback submitted. This data is compiled and reviewed by managers approx. every 30 days. So here's the catch: he said that if only one person actually calls in and reports a problem with Logic and the Quad G5, then there is only one report that goes to a manager. That's not going to get results.
If we want this fixed, then every Logic Pro / Quad G5 user needs to call Apple (1-800-767-2775); say 'No' to the automated tech support query; tell the operator you would like to speak with "Customer Relations" and politely, but firmly relay the problem to a person who actually can send this onto a manager. If they get enough of these reports crossing their desk, then we could see some results.
At least now I know for sure that Apple is aware of the issue. They are just being characteristically silent on the subject.
And, with all due respect to everyone else making light of this subject: you drop some serious cash on hardware and software, and then only get 50% performance out of it. Have some respect.
PM Quad G5; PB 17" G4; iMac 15" G4; PM 500MHz G4 Mac OS X (10.4.7) PTLE7; Digi002R; Mbox; DP 5; MachFive; Komplete2; EWQLSO Gold; MemoryMoog+

I too spoke to a customer relations gentlemen this afternoon.
He was very friendly, though he initially assured me that
Logic 7.2 was fully compatible with the quad.
I replied that, no, it is not, as it doesn't run on all
four cpus as the new Mac pro does.
He agreed, and said that he was willing to log a complaint for me
and pass it along. I regret that I didn't ask for a case number.
I hope that I did the right thing.
He did say that Apple was very aware of not only the problem
but of the unhappy customers as well.
Maybe to give me some unwarranted hope, or just to shut me
up, he said that I should watch for them to fix this problem in
the future.
I'm cool if it doesn't happen until the next update, personally.
They are trying to get the Intels up and running as fast as possible.
That's reasonable, and smart.
Just thought I would pass along my experience. Also I called
around 2pm EST and got through in about 4 minutes.
All quad users should call - ask for a case # too.
Good Luck
PPC Quad Mac OS X (10.4.7) Logic Pro 7.1.1

Apple customer relations

I just got off the phone and customer relations agreed with me about the
iphone price drop. He stated they are not allowed to make any concessions
but his job instantly became harder and they are being overwhelmed with phone
calls. Keep pressing forward my people
and COMPLAIN !

WOW...that is interesting Golan. You might think that they do read these forums and are anticipating 5/20!! LOL! I'm not impressed with Apple thus far. Why would they revert to "Dell like" tactics to try and silence their livelihood...the customer?? I am a new mac user and have built 7 or 8 windoze PC's over the last few years. One of the reasons I "switched" was b/c of their great "customer service" and support...of course for a price, but I don't know if I'll purchase that "apple care" if they are going to start deleting phone numbers to contact them. Besides, these issues have been around for many months now and Apple has still not addressed them. Apple..."go out and do the right thing" (Dr. Laura Schlesinger...LOL). Good stuff.
Matthew

BT Sport, Not Good Customer Relations

Similar Messages

Maybe you are looking for