BT Wifi Invalid Login - Broadband Customer

Question

Hello.
I am a Total Broadband Option 3 Customer
I am using my @btinternet.com email adress and password (all correct)
I have been a customer for more than three years and have secondary @btinternet.com accounts too, which also don't work.
The account holder has changed hands since the broadband+phone account was created
When I try to log into Bt Wifi, or register for BT wifi, I get an invalid login credentials message.
When I try to "opt in" I get invalid login credentials.
All troubleshooting steps (Resetting passwords), using the app on android, IOS windows 8 or from the login page on any device or laptop fail to get me anywhere.

Answer 1

mark_s wrote:
But why don't BT allow users of secondary emails to login to BT Wi-Fi??
Probably because it was introduced before it became compulsory for everyone to carry a mobile device at all times. Extending it to sub accounts has often been suggested but there's been no discernable movement on that by BT.
I have a joint BT account with my partner, but can't use BT Wi-Fi as she has the primary email.
It's news to me that BT do joint accounts. If that's the case there's nothing to stop you using the primary account details on another device.
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