BT Yahoo Premium Mail

Question

I recently moved my broadband and telephone service to another as I cannot get a date for availability of BT Infinity.  I received a letter from BT saying that my email account will be downloaded to the pay-as-you-go dial up service, which I will have to access by dial up at least once in the next 60 days, and thereafter once every 90 days thereafter, or the account will be closed automatically.  I note, however, that the BT Yahoo dial up service terms state that at least 14 days will be given before closure.
In practice I am continuing to access my email account over my new supplier's broadband connection and wish to know what conditions I must meet in order to retain the account.  I understand that I will have to pay £1.54 pm to retain the account by upgrading to BT Yahoo Premium Mail, but by when will I have to do this and will I receive the above 14 days notice of closure of the account if I have not done so?

Answer 1

Hi David,
Not too sure how I missed this, sorry.
You’ll not get a 14 days notice per se for the email account but sometime before the 90 days are up you will get an email advising how you can sign up to Premium Mail.
After the 90 days the account goes on to a deletion list, and once the account is deleted it’s gone.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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