BUPA_REL bdocs are in E04 state

Hi all,
Bdocs are failed with error text "Function G1 does not exist". and information error is "No extension entered" .Details are as follows
Bdoc type : BUPA_REL
State : E04
Queue name : R3AD_CUSTOME0004700005
checked SMQ1/SMQ2 transactions, no queues are there.
Help me how to clear those bdocs.
Thanks & Regards,
P.V

Hi,
Check if another Bdoc BUPA_MAIN is in green.
If not, then request download the BUPA_MAIN for the customer first and then BUPA_REL.

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I did not find anything in the condition log but this is the description of my short dump:
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<REMOVED BY MODERATOR - REQUEST OR OFFER POINTS ARE FORBIDDEN>
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BUPA_REL bdocs are in E04 state

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