Business Objects Problems

We've had a problem crop up in which Business Objects fails to function with increasing frequency. Stopping and restarting the service does no good, but rebooting the server gets in going again. A couple of months ago this was happening about every two weeks, now every day. Anyone have any ideas on where to start to get this resolved?

Hi, the server is running Windows Server 2003 Standard SP 1 and we have Crystal Reports Version 10. The most traffic is generated by our e-commerce site when a customer views orders and such. When it stops working, the window opens up blank instead of displaying the Business Objects view with the information requested. Then someone reboots the server and when it comes back online it starts working again. There are some internal applications that also use Business Objects, and we usually get several help desk requests at once when it stops working, so the traffic is pretty high I'd say.

Similar Messages

  • Business Object problem with terminal server

    Post Author: Yaron
    CA Forum: Authentication
    Hello, I have a problem running Business Object ( version 5.1.8 at the moment, we might change to XI soon ) on windows 2003 terminal server (citrix) and we have problems from every station without full administrative rights. Giving full access to either the folder or the entire HDD did not help.Difference is the Business Object starts by calling his COM object rather then the normal exe for authentication issues and i think it might be a part of the problem.Thanks in advanace and apologies if I posted in the wrong place.

    Hello,
    Thanks.
    Pinging from client is successful.
    And the repository is not accessible from the client side.
    We install the client tool in other computer and we still can't connect.
    We got message : "Cant access repository"
    I'll appreciate your help. Thanks.
    Regards,
    Eco

  • Business Object - Problem with client tool

    Hi Everyone,
    We installed BO Enterprise XI 3.1 in Windows server but we'rehaving problem accessing it through Cient tool from different server. But when we log in in the same server, BO works fine as well as thru web log in.. Can you please help me on how to solve this issue. I'll appreciate all your answers. thank you.
    Regards,
    Eco

    Hello,
    Thanks.
    Pinging from client is successful.
    And the repository is not accessible from the client side.
    We install the client tool in other computer and we still can't connect.
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    Eco

  • Business Objects Enterprise 11.5 FTP Transfer Problem

    Hello,
    Hopefully someone out there will be familiar with the issue I'm having and be able to provide a solution.
    We are running Business Objects Enterprise 11.5 on our Windows 2003 server.  I've created and scheduled a job on the server that creates an XLS file containing loan portfolio data that is to be transmitted to a third party client on a monthly basis.
    The problem centers around the method of transfer, which is via FTP to a secure site hosted by the client.  When executed through Crystal, the FTP actually does achieve a successful login using the credentials the client provided (we have verified this repeatedly by looking at the logs), but the client's server "kicks out" when we attempt any operation on it.
    A similar result was produced when we attempted to FTP to the site via the Windows command line.  The login was successful, but even a simple command to view the directory "dir" resulted in the connection being rejected.   To make a long story short, after reviewing the issue extensively with the client's technical department, our conclusion was that the problem was the result of the FTP sending in "active" mode instead of "passive".  We confirmed this by installing a freeware FileZilla on the same server, and switching between active and passive modes (active failed, passive did not).
    Their tech people recommended that we contact SAP to get answers to two questions, which I'm hoping someone out there may know:
    1)  How does Business Objects Enterprise 11.5 execute the FTP process?  Is it using its own native logic or simply invoking the command line?
    2)  Is there any setting with the console that would enable us to modify the FTP settings to send force it to send in passive mode?
    Thanks.

    Hi,
    This is a known limitation. BO only supports active mode for FTP. Refer 1782115 - Which FTP mode is supported as a schedule or publication destination for reference.
    If you are able to write a batch file or a program object to transfer a file from a file location to Client FTP, you can try the below workaround.
    1. Add the script\batch file as a program object in BO. In the script make sure you include the code to delete the instance after it is successfully transmitted through FTP.
    2. Create a File event pointing to the location along with the name of the instance.
    3. Schedule the report to the file location with the specific instance name.
    4. Schedule the program object based on the file event you created in step 2.
    Hope this helps.
    Regards
    Chinmaya

  • Problems with Java and Business Objects

    <p>Hello everybody,<br /><br />I&#39;m new in BusinessObjects/Crystal Report. Now, I have some problems with Business Objects for Java (Business Objects XI Release 2 Developer).</p><p> </p><p>1)  I create a report in the report designer. This report has a parameterfield. Before I run this report within a jsp web application I want fill the parameterfield with some values from the database. I found the following code snippet for this problem in your forum. But it don&#39;t works right, because it occurs a simple input field instead of a combo box with my database values. Where is my mistake? I need the combo box! (In debug mode I saw that the parameterfield was filled with my data!)</p><p><%@page import="com.crystaldecisions.report.web.viewer.CrystalReportViewer,com.crystaldecisions.sdk.occa.report.application.ReportClientDocument,<br />com.crystaldecisions.sdk.occa.report.application.OpenReportOptions,<br />com.crystaldecisions.sdk.occa.report.lib.ReportSDKExceptionBase,<br />java.io.IOException,<br />java.sql.Connection,<br />java.sql.DriverManager,<br />java.sql.ResultSet,<br />java.sql.SQLException,<br />java.sql.Statement,<br />java.util.Locale,<br />com.crystaldecisions.sdk.occa.report.application.DataDefController,<br />com.crystaldecisions.sdk.occa.report.data.FieldDisplayNameType,<br />com.crystaldecisions.sdk.occa.report.data.ParameterField,<br />com.crystaldecisions.sdk.occa.report.data.ParameterFieldDiscreteValue,<br />com.crystaldecisions.sdk.occa.report.data.Values,<br />com.crystaldecisions.sdk.occa.report.reportsource.IReportSource"%><%<br /><br />    try {<br /><br />        String reportName = "avoParameterfeld.rpt";<br />        ReportClientDocument clientDoc = (ReportClientDocument) session.getAttribute(reportName);<br /><br />        if (clientDoc == null) {<br />            // Report can be opened from the relative location specified in the CRConfig.xml, or the report location<br />            // tag can be removed to open the reports as Java resources or using an absolute path<br />            // (absolute path not recommended for Web applications).<br /><br />            clientDoc = new ReportClientDocument();<br />            clientDoc.setReportAppServer("inproc:jrc");<br />            // Open report<br />            clientDoc.open(reportName, OpenReportOptions._openAsReadOnly);<br /><br />             // Connection Info for fetching the resultSet<br />            String connectStr = "jdbc:oracle:thin:@it1srv19:1521:itoracle";<br />            String driverName = "oracle.jdbc.driver.OracleDriver";<br />            String userName = "user";        <br />            String password = "password";    <br /><br />            // TODO: Ensure this query is valid in your database. An exception will be thrown otherwise.<br />            String query = "SELECT DISTINCT AVONR FROM MBDEADM.AVO ORDER BY AVONR";<br />            ResultSet paramData = null;<br />           <br />            //we will now pass the resultset to the parameter to use as Default Values<br />            String parameterName = "AVONR2";<br />            int colIndex = 1; //this is the column in the ResultSet to use as the values<br />           <br />//            Load JDBC driver for the database that will be queried   <br />            Class.forName(driverName);<br /><br />            Connection connection = DriverManager.getConnection(connectStr, userName, password);<br />            Statement statement = connection.createStatement(ResultSet.TYPE_SCROLL_INSENSITIVE , ResultSet.CONCUR_READ_ONLY);<br />           <br />            paramData = statement.executeQuery(query);<br />           <br />            DataDefController dataDefController = clientDoc.getDataDefController();<br />           <br />            ParameterField origParamField = (ParameterField)dataDefController.getDataDefinition().getParameterFields().findField(parameterName, FieldDisplayNameType.fieldName, Locale.getDefault());<br />            ParameterField newParamField = (ParameterField)origParamField.clone(true);<br />           <br />            Values newVals = (Values)newParamField.getDefaultValues().clone(true);<br />            newVals.clear(); <br />            paramData.first();<br />            while(!paramData.isLast()){<br />                ParameterFieldDiscreteValue value = new ParameterFieldDiscreteValue();<br />                value.setValue(paramData.getObject(colIndex));<br />                newVals.add(value);<br />                paramData.next();<br />            }<br />            <br />            dataDefController.getParameterFieldController().modify(origParamField, newParamField);<br />            // Store the report document in session<br />            session.setAttribute(reportName, clientDoc);<br /><br />        }<br /><br />            // ****** BEGIN CONNECT CRYSTALREPORTPAGEVIEWER SNIPPET **************** <br />            {<br />                // Create the CrystalReportViewer object<br />                CrystalReportViewer crystalReportPageViewer = new CrystalReportViewer();<br /><br />                //    set the reportsource property of the viewer<br />                IReportSource reportSource = clientDoc.getReportSource();               <br />                crystalReportPageViewer.setReportSource(reportSource);<br /><br />                // set viewer attributes<br />                crystalReportPageViewer.setOwnPage(true);<br />                crystalReportPageViewer.setOwnForm(true);<br /><br />                // Apply the viewer preference attributes<br /><br />                // Process the report<br />                crystalReportPageViewer.processHttpRequest(request, response, application, null);<br /><br />            }<br />            // ****** END CONNECT CRYSTALREPORTPAGEVIEWER SNIPPET ****************       <br /><br />    } catch (ReportSDKExceptionBase e) {<br />        out.println(e);<br />    }<br />   <br />%><br /><br /><br /><br />2) In a other report I tried to update the data source used by the report at runtime. 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Can you get me a tutorial for jsf/BusinessObjects?<br /><br />08:21:43,165 ERROR [[Faces Servlet]] Servlet.service() for servlet Faces Servlet threw exception<br />javax.faces.FacesException: com.businessobjects.reports.sdk.JRCCommunicationAdapter<br />    at org.apache.myfaces.context.servlet.ServletExternalContextImpl.dispatch(ServletExternalContextImpl.java:435)<br />    at org.apache.myfaces.application.jsp.JspTilesViewHandlerImpl.dispatch(JspTilesViewHandlerImpl.java:233)<br />    at org.apache.myfaces.application.jsp.JspTilesViewHandlerImpl.renderView(JspTilesViewHandlerImpl.java:219)<br />    at org.apache.myfaces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:384)<br />    at javax.faces.webapp.FacesServlet.service(FacesServlet.java:138)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at de.itinformatik.mes.web.filter.SynchronizingFilter.doFilter(SynchronizingFilter.java:42)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at org.apache.myfaces.webapp.filter.ExtensionsFilter.doFilter(ExtensionsFilter.java:144)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at de.itinformatik.mes.web.ajax.aa.AAFilter.doFilter(AAFilter.java:54)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)<br />    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)<br />    at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39)<br />    at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)<br />    at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59)<br />    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)<br />    at
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Method)<br />    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)<br />    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)<br />    at java.lang.reflect.Method.invoke(Method.java:585)<br />    at java.io.ObjectStreamClass.invokeWriteObject(ObjectStreamClass.java:890)<br />    at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java:1333)<br />    at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java:1284)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1073)<br />    at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1245)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1069)<br />    at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1245)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1069)<br />    at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:291)<br />    at java.util.ArrayList.writeObject(ArrayList.java:569)<br />    at sun.reflect.GeneratedMethodAccessor669.invoke(Unknown Source)<br />    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)<br />    at java.lang.reflect.Method.invoke(Method.java:585)<br />    at java.io.ObjectStreamClass.invokeWriteObject(ObjectStreamClass.java:890)<br />    at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java:1333)<br />    at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java:1284)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1073)<br />    at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1245)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1069)<br />    at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:291)<br />    at java.util.ArrayList.writeObject(ArrayList.java:569)<br />    at sun.reflect.GeneratedMethodAccessor669.invoke(Unknown Source)<br />    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)<br />    at java.lang.reflect.Method.invoke(Method.java:585)<br />    at java.io.ObjectStreamClass.invokeWriteObject(ObjectStreamClass.java:890)<br />    at java.io.ObjectOutputStream.writeSerialData(ObjectOutputStream.java:1333)<br />    at java.io.ObjectOutputStream.writeOrdinaryObject(ObjectOutputStream.java:1284)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1073)<br />    at java.io.ObjectOutputStream.writeArray(ObjectOutputStream.java:1245)<br />    at java.io.ObjectOutputStream.writeObject0(ObjectOutputStream.java:1069)<br />    at java.io.ObjectOutputStream.writeObject(ObjectOutputStream.java:291)<br />    at org.apache.myfaces.application.jsp.JspStateManagerImpl.serializeView(JspStateManagerImpl.java:590)<br />    at org.apache.myfaces.application.jsp.JspStateManagerImpl.saveSerializedViewInServletSession(JspStateManagerImpl.java:493)<br />    at org.apache.myfaces.application.jsp.JspStateManagerImpl.saveSerializedView(JspStateManagerImpl.java:332)<br />    at org.apache.myfaces.taglib.core.ViewTag.doAfterBody(ViewTag.java:122)<br />    at org.apache.jsp.testCR_jsp._jspx_meth_f_view_0(org.apache.jsp.testCR_jsp:149)<br />    at org.apache.jsp.testCR_jsp._jspService(org.apache.jsp.testCR_jsp:83)<br />    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)<br />    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)<br />    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:322)<br />    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)<br />    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)<br />    at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)<br />    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)<br />    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)<br />    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672)<br />    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463)<br />    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398)<br />    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)<br />    at org.apache.myfaces.context.servlet.ServletExternalContextImpl.dispatch(ServletExternalContextImpl.java:416)<br />    ... 32 more<br /><br /><br />Thanks for your assistance <br /><br />Tosch</p>

    Which Business Objects are you referring to.
    MS .NET has a thing called Business Objects but they only work in .NET.

  • Problem with PermGen memory (Java) - Tomcat Server - Business Object XI

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    I tried changing the values of-XX: PermSize and XX: MaxPermSize, and modifying the various policies of the Garbage Collector (-XX: + UseConcMarkSweepGC,-XX: + UseParNewGC,-XX: + UseParallelGC, ...), but nothing. Any idea how to get change the value of the report? Or how to solve this problem?
    Thank you!

    Victor,
    Is the Product you are using BusinessObjects Enterprise XI (Release 1)?
    With XIR2 and XI31, Tomcat 5.0 and Tomcat 5.5 are included with the software, and when installed with the BOE installer, you will get an application installed to the startmenu named "Tomcat Configuration".
    Using this "Tomcat Configuration" utility, there are several configuration options available.  On the JAVA tab, you will see the JAVA_OPTS that are set (These are prefixed with "-D") and also your initial and max memory sizes are listed at the bottom (Max 1024 by default in XI31).
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    -Brian

  • Problem With Business Object and printing job

    Hello,
    We are encountering a problem with the application "Business Objects FINANCE", and we would need your help quickly.
    In the application , itu2019s impossible to print Consolidated Subsidiaries nor the Securities Held. If we try so, the application freezes and we can't do anything but killing the application via the task manager.
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    Our society is AUBAY SA, and our credential to enter in your support website are : S0005386617
    In attachment youu2019ll find a screenshot of the event viewer from the server where the application is install.
    Thanks in advance for your answer,
    best regards.

    check the export parameters of the event triggering workflow.
    If there is a problem, try instantiating the object in your wf based on the key.
    Also check if the wf is able to import the data.
    regards,
    Sandeep Josyula

  • Problem with Business object attributes in UWL Workitem description

    Hi All,
    I have developed a workflow which sends the workitem for two level approvals. Once the workflow is triggered workitem sent to the respective user for approval. When user opens the workitem in inbox he can see all the data which comes from the 'Z'  Business object in R/3 and he can approve the same. Everything works fine when this process happens in R/3 system.
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    Regards,
    Vaishali.
    Edited by: vaishali rautray on Dec 24, 2008 7:52 AM

    Hi Saumya,
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    For storing the Minimum and maximum annual salary values I have created two attributes in the business object which are referring to database fields. T510N is a customizing table. I could see the values for the same, if I test the Business Object or Trigger the w/f in R/3 and check the approval work item in R/3. These values disappears only in case of web interfacing i.e. If I send the same work item to outlook mail or check it in UWL.
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    Vaishali.

  • Problem Installing Business Objects XI 3.1 SP2 on AIX 5.3

    Hi,
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    we have to remove the whole thing altogether (no way to remove just SP2 part).
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    New org.apache.struts.action.ActionMapping
    10-07-10 17:28:19:306 - session.ManagerBase Thread [main];  IOException while saving persisted sessions: java.io.FileNotFound
    Exception: /apps/truecomp/BOXI31/bobje/tomcat/work/Catalina/localhost/BusinessProcessBI/SESSIONS.ser (A file or directory in the path name does not exist.)
    java.io.FileNotFoundException: /apps/truecomp/BOXI31/bobje/tomcat/work/Catalina/localhost/BusinessProcessBI/SESSIONS.ser (A file or directory in the path name does not exist.)
            at java.io.FileOutputStream.<init>(FileOutputStream.java:205)
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    <i><b>Raja Sekhar</b></i>
    Message was edited by: Raja Sekhar

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    I want to use changed selfitem BOR for carbon copy functionality. For it, i copied the BOR : SELFITEM. it is giving error
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    The problem is with COPYING The Business Object. Because , generally we extend BOR ,not copy. But i did copy.
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    Balaji.T.

    hi Martin,
    The problem may not be in method. because simply we copied the BO:SELFITEM into ZSELF . And i want to test this for a mail at first , whether copied BOR  is working or not.The mail is not triggering . it is saying that it is Error.
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    Work item 000000639770: Object  method SWW_BI_EXECUTE_S cannot be executed
    Once it is rectified i can modify the method in BO:ZSELF.
    Thank you in Advance..
    Balaji.T.

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