C5240 error troubleshooting

I have a c5240 all in one.  It shows the flashing exclamation mark to alert a problem.  Message reads....Print Cartridges...Refer to printer documentation.   What the heck does that mean.  Can't clear this out and don't want to have to go buy a new printer but may have to.  Help PLEASE.....................

Hi jones--5
One possibility is that there's some debris on the cartridge contacts that's preventing good connection with the printer. Try cleaning the contacts as described in step4 in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611456&tmp_task=solveCategory&lc=en&dlc=en&cc...
Did that resolve the issue or are you still seeing the error message?
Kind Regards
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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