CA-ICI-CTI version in CRM 5.0

Hi Gurus,
We are upgrading CRM 4.0 to CRM 5.0 SR3. After the upgrade we would like to connect Cisco Telephone system to IC Webclient to handle the calls.
Bucher-Suter is the third party provider for Cisco. They need the following versions & features to integrate the Cisco Unified crm connector for SAP.  .
SAP Interface and Release Level Requirements:
1. CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI 6.20
2. SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0
3. SAP ICI Free Seating feature is required
I am trying very hard to find out the CA-ICI-CTI version that comes with CRM 5.0 but no luck.
Please let me know how can we find the ICI version? Your help is highly appreciated and well rewarded
Thanks in advance
Regards,
Ravi

Hi Friends,
Thank you very much for your reply. I have gone through the link
SAP CRM Integrated Communication Interface (CA-ICI) [original link is broken]
but it tells about the certification details.  I didnot find any information on the versions. In one of the document
The Integrated Communication Interface is implemented as part of the SAP Web Application Server (WAS). The following table shows the correspondence between the WAS release and the Integrated Communication Interface versions:
WAS release WAS patch level Integrated Communication Interface
6.20 SP 5 2.08
6.20 SP 7 3.00
6.30
Our target system  application details are
Software Comp             Release          Patch level
BBP CRM                       500                   11
SAP_IP                          700                   11
ST-PI                          2005_1_700           5
SAP_BW                       700                    16
PI_BASIS                   2005_1_700           14
SAP_ABA                      700                    14
SAP_BASIS                   700                    14        
Kernel Version : 700
Patch Level      : 139

Similar Messages

  • How to find the Version of CRM system

    Hi All,
    I have to install CRM system and I dont have any other information other than the EWA Report, Can any one let me know how to find the Version of CRM system and we dont have Java installed in it (Generally we check WEBCUIF but as we dont have Java I cannot see the Package). Can I go with the CRMUIF ?? .
    I have Pasted the information of Support Package Maintenance, that is available in EWA Report.
    BBPCRM
    600
    4
    13
    SAP BBPCRM Server
    CRMUIF
    600
    4
    17
    SAPK-60004INCRMUIF
    SAP CRM User Interface Framework
    PI_BASIS
    2005_1_700
    16
    26
    SAP R/3 Basis Plug-In
    SAP_ABA
    700
    16
    29
    SAP Application Basis
    SAP_AP
    700
    13
    29
    SAP_BASIS
    700
    16
    29
    SAP Basis Component
    SAP_BW
    700
    18
    31
    SAP Business Information Warehouse
    ST-A/PI
    01P_700
    0
    SAPKITAB7I
    SAP Service Tools for Applications Plug-In
    ST-PI
    2008_1_700
    6
    8
    SAP Solution Tools Plug-In
    Please let me Know. Thanks in Advance.
    Vijay

    Hi,
    Logically your Status bar should show that.
    Login to gui. --> system -> Status
    and then you should see the crm version in your Component version.
    SAP CRM ABAP 6.0
    You should go with
    BBPCRM
    600
    Thanks
    Rishi abrol

  • Report On folders/documents/version in CRM

    I need to develope the report using folders/documents/version in CRM created for <b>Business Partner</b>(Master data).
    This details are provided in 3 different tables and there is no reference/link to Business Partner.so how can get the report? do we have any Function Module or BAPI for the same?

    Hi,
    I think you can use the class cl_crm_documents. I use that to check if a product has a document or not, with the business object type corresponding at "bus1178".
    I hope that it will help you,
    Regards,
    Servane Coppalle

  • Latest Version of CRM

    Hi,
    In CRM also any versions like 5.0/6.0 in r3?
    What is the Latest Version in CRM?
    Thanks
    Prasad

    Hi,
    the last versions have been
    2005 (5.0)
    2006s /1 (5.1)
    2006s /2 (5.2) --> current version
    2007 (6.0) --> currently in rampup
    Regards,
    Wolfhard

  • Ofline version of CRM

    Hi,
    how can i get the offline version of CRM OnDemand and how does it work, Does it require any configuration to be done?
    Nisman

    THanks Bob, I have downloaded the offline version and tryed using the same.
    I experienced few errors while using the offline version, which i would like to share with you.
    I manage to successfully download all the accounts and contacts in the offline version; made ActiveX settings and Macro changes as required.
    Accounts records are working fine, but when i am trying to access contacts i am facing run time error.
    I am getting run time error while trying to create an Client or account. Below i am providing the details of the error.
    While creating client - Run time error - 2147024809 (80070057), Could not find the Specific Object.
    While creating an Account - Run Time Error - 1004 - Application defined or object defined error.
    Please help. And as you suggested i will attend the seminar for using offline version.
    Waiting for your quick reply
    Thanks

  • CRM7 EH1 ICI/CTI: Add Key-Value Pair to Call Attached Data

    We are CRM 7 EHP1 integrated to Genesys CTI (Communication Mangement Software) through ICI.
    Is it possible in web_ui to add a Key-Value Pair (kvp) to the Call Attached Data (CAD) that it is sent back to the CMS?
    For example: When an agent clicks Transfer to transfer a call to a queue, just prior to the transfer we would like to add a new kvp to the CAD that is sent back to Genesys via ICI.
    Any advice on how to do this is appreciated.

    Hi shiva
    Thanks for your help,
    Can you check this coding and revert me back ASAP Please.
    REPORT BDS_GOS_CONNECTION.
    DATA : logical_system LIKE BAPIBDS01-log_system.
           CLASSNAME LIKE BAPIBDS01-CLASSNAME
           OBJKEY LIKE SWOTOBJID-objkey.
    PARAMETERS: pa_lo_sys BAPIBDS01-log_system,
                pa_class like BPIBDS01-CLASSNAME,
                pa_objkey like swotobjidobjkey.
    AT SELECTION-SCREEN.
    CALL FUNCTION 'BDS_GOS_CONNECTIONS_GET'
             EXPORTING
                  bor_id             = bor_id
             IMPORTING
                  logical_sytem      = pa_lo_sys.
                  classname          = pa_class.
                  objkey            = pa_objkey.
             EXCEPTIONS
                  no_objects_found     = 1
                  internal_error       = 2
                  internal_gos_error   = 3.
       IF sy-subrc <> 0.
         MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
                 WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
       ENDIF.
    clear v_attno1.
    i_object1-typeid = 'BUS2012'.
    i_object1-catid  = 'BO'.
    i_object1-instid = i_yItem-docno.
    call method cl_gos_attachment_query=>count_for_object
       exporting
        is_object = i_object1
        ip_arl    = space
       receiving
        rt_stat   = i_stat1.
    read table i_stat1 into wa_stat1 index 1.
    if sy-subrc eq c_0.
        move wa_stat1-counter to v_attno1.
    endif.             
    CALL METHOD cl_gos_attachment_query=>count_for_object
    EXPORTING
    is_object = object
    ip_arl =    space
    RECEIVING
    rt_stat = lt_stat.
    READ TABLE lt_stat INDEX 1 into ls_stat.
    count = ls_stat-counter.
    *The object has to be a concatenation of your document, like this:
    CONCATENATE object-instid tab-gjahr INTO object-instid.
    ELSE.
    CONCATENATE tab-bukrs tab-belnr tab-gjahr INTO
    object-instid.
    ENDIF.

  • CTI with PS CRM

    Does anyone have documentation concerning implementing CTI (component telephony interface) with PS CRM (“Cisco Unified CRM Connector for PeopleSoft”)? I have no idea of how to implement this or where to look for information concerning integrating the two.
    Thanks in advance

    I am looking for the same thing, except for JD Edwards Enterprise One.
    There is a Peoplebook written about this subject here:
    Enterprise PeopleTools 8.50 PeopleBook: PeopleSoft MultiChannel Framework
    http://download.oracle.com/docs/cd/E15645_01/pt850pbr0/eng/psbooks/tmcf/book.htm

  • Integrate Multiple CTIs with CRM 7.0

    Hi all,
    Can we integrate many CTI's with Single CRM 7.0 Server and If yes any brief steps.
    Kind Regards,
    Srinivas Reddy

    Hi Glenn,
    If 7.0 CRM/ICI CTI and Genesys integrated so that all user info for agents is stored on the Genesys Config Server, and Genesys is configured with 2 ACD switches, 2 TServers and 2 Gplus Adapters?
    Is there a way to configure two CMS profiles, and then assign value of any of the CMS profile in the Function Profile ID "CONTACTCENTER" dynamically in the code to a Business Role?
    What we need to accomplish is that, based on the agent info in CRM, find out which of the 2 switchs (CMS profiles) agent is must be connected to, and that info is stored on the Genesys Config Server.
    So, once agent clicks on "Log ON' in the IC phone toolbar, we need to find that specific info on the Genesys Config Server, then return to IC and assign appropriate switch (CMS profile) to the Business Role agent logges in as.
    Thank you,
    Vadim.

  • Additional parameters from CTI Connector - CRM

    Hi everyone,
    We are currently implementing a CTI scenario using ICI/BCB in SAP CRM 2007.
    The CTI connector is successfully sending the inbound calls to the IC Web Client screen, and the business partners is identified through the telephone number.
    I would like to know how to proceed in order to include additional parameters (e.g. business agreement) in the communication between CTI connector and SAP CRM.
    Thanks in advance & Best Regards,
    Gabriel Santana

    Hi Gabriel,
    You can first refer to the OSS Note 707104, where it had been explained on making use of the the BP and GUID directly for Account identification.
    However, this note makes use of the BP and GUID directly. But in your case, it is something else (business agreement). 
    So one of the possibilities that I could see is:
    --> Incoming call arrives into CTI with business agreement ID (as part of the CAD)
    --> CTI do the BAPI call ( You will have to create this BAPI ) to use this Business Agreement ID in order to look up for BP Number.
    --> BAPI returns BP number and GUID. (as explained in the note)
    --> CTI add this CAD as part of CRM_IC/BUPA
    --> BP will look up and identify automatically without any code change(this is as per the standard).
    So the point is, as per the standard, the BUPA Controller will need the BP Number to be identified and confirmed. For this the CTI needs to first lookup for the BP Number, with the help of either the ANI(Automatic Number Identification, that is the incoming telephone number) or the CAD data.
    Since in your case, you wanted to lookup the BP with the help of the Business Agreement(which is part of the CAD), you have to comeup with your own BAPI, which should accept the Business agreement as a parameter from the CTI and return back the respective BP Number to the CTI after successful lookup and this BP number can be made used to identify and confirm by the Account Indentification.
    One thing that I'm not sure is, whether CAD and ANI are both correct, which one will take priority in the Account Identification as compared to the way it works in IC Winclient.
    Hope this information helps.
    With Best Regards,
    Vinod

  • What are the advantages of CRM 2007 version

    Hi Experts,
    Presently my client using CRM 4.0 version so the requirement is I want impress the client for upgrade the version into CRM 2007. Please give some brief interdiction and what are facilities are available in CRM 2007 or 5.o version compare with using version CRM 4.o
    Please suggest
    Points will be given
    MVN

    Hi MVN,
    You can find the differences between CRM 4.0, CRM 5.0 to CRM 2007 in the release notes of them at the link provided below.
    https://websmp204.sap-ag.de/~form/sapnet?SHORTKEY=01100035870000429833&SCENARIO=01100035870000000202&
    But you need to have an OSS account for accessing this page. Incase if you don't have OSS account, you can create the same at the below link.
    https://websmp109.sap-ag.de/~sapidp/002006825000100141192000E
    Also you can find the CRM 5.2 to CRM 2007 review by customer below.
    The specified item was not found.
    For any other information, feel free to reply me.
    Thanks and Regards,
    Pavan Kumar Gali.

  • Crm Upgrade from Version 4.

    Hi All
    We are currently planning to upgrade our Crm version from 4 to version 5 or possibly version 7.
    We have extensivley modified the web ic bsp application and I am gathering information on what is involved in a system upgrade.
    If anyone has any experience with later versions of the web ic and what is involved in a technical upgrade can you please mail me details and any documents you may have.
    If anyone has a copy of the web ic cookbook for version 5 or later can you mail me this also.
    My address is [email protected]
    Thank you

    Hi Darren,
    The biggest change for the webclient is that there is now the framework bsp application IC_BASE which is the top-left-bottom part of the webclient (toolbar, navigation bar, broadcasting bar, etc) and the application itself (the webclient) is bsp application CRM_IC is now only the workarea of the screen.
    the reason for this is that in newer versions of CRM ( as op 2006s) everything is based on the webclient technology (bol/genil).
    This means that you now have different types of navigation (through different bsp applications), so that you runtime repository now contains more navigational links (specified sometimes with the bsp application in front of the view).
    As of version 5.0 you can run ICWC in Internet Explorer 7 (be carefull there are some notes) and you need to add a user parameter to you user (or directly in the call of the ICWC) CRM_ICWC_DESIGN  (value DESIGN2003). Also please take into account that this parameter is used in the webclient, but SAP does not supply it in it's table of parameters (TPARA) so you have to add it yourself (only possible via debugging in tx SE16.
    Hope this helps a bit.
    Micha
    ps. The cookbook can be found under service.sap.com/crm-inst CRM 5.0 --> Core components

  • CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard

    Hello Experts,
    our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP).
    For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated.
    We are using the Slim Communication Toolbar as recommended by SAP.
    The Problem ist that the ANI (Automatic Number Identification) does not work.
    The Callers Number is not identified. Function Module BUPA_SEARCH2 is not called.
    No Changes were made in this area. We are completely using the SAP standard.
    Has anybody experienced issues related to this one?
    It would be great if somebody could give me some help and/or information!
    Thank you!
    Kind Regards
    Martin Gaschk

    Hello Andrei,
    the issue was solved by SAP.
    The relevant startup component for ANI in the CMS integration profile (Tx CRM_IC_FW_PROF) was inactive:
    Component:
    BUSINESS PARTNER IDENTIFICATION
    Class:
    CL_CRM_IC_FW_BP_SEARCH_SRV
    Thanks for your support!
    Kind regards
    Martin

  • CTI: screen pops with out CTI connector

    Hi.
        i have business scenario where we need to perform screen pops for an incoming phone call without traditional connector solution. currenty we have ivr/cti and sap crm icweb. my initail thoughts were to implement  webservice from cti/when call gets routed to agent.once acd sends call to agents it should trigger webservice to sap crm ici through http call ici should intercept the soap message and parse(transformation) it to abap through ici. e.g if i use exisiting ici soap and use ici adapter( with custom built ICI proxy classes from the WSDL ) plus a http get to include user id and account from CTI would this be a good approach*  sap crm 5 version*
    1. now questions araises on how we should assign call to same agent who got call routed.
    2. how to sync up both cti and ic webcient so that there is no time lapse
    i have seen few experts implemented similar solution How to trigger a search in CRM IC
    "server-side integration between CRM 5.0 IC WebClient and web-based telephony client
    running besides. We used same technique as ICI interface to communicate IC WebClient,
    i.e. simple abap messaging (SAM). Restriction: works only INBOUND"
    it should be great help if anyone can share there thoughts on this.
    thanks
    susheel

    The update was interuppted. You will need to grab a micro usb cable and restore via iTunes
    http://support.apple.com/kb/HT4367

  • IC clients and CTI integration

    guys, I am new to CRM and need some clarification on the web/Win IC clients and the CTI integration. My questions are as follows:
    1) Do I have to have a java stack of the CRM sytem to use the Web IC client ?
    2) Is it possible to use the Web IC client in a ECC system ? If so, how ?
    3) What really is win client ? How is it different from using CIC0 tcode ? Can Win IC client be used in a ECC system or is it only used in conjuction with a CRM system ?
    4) Is the ICI inferface only for CRM and sapphone is only for ECC ?
    5) If we need to connect a CTI system like cisco PBX to a CRM system for incoming and outbound calling, would we connect it to the ABAP stack or java stack ?
    Please advise. thanks

    Hi,
    2) Is it possible to use the Web IC client in a ECC system ? If so, how ?
    No. The new interface WebUI is only for CRM.
    3) What really is win client ? How is it different from using CIC0 tcode ? Can Win IC client be used in a ECC system or is it only used in conjuction with a CRM system ?
    CIC0(CRM) and win client is almost the same thing. CIC0 is a CRM transaction used in winclient. Win client is a old version for IC and SAP advice to use only WebUI.
    4) Is the ICI inferface only for CRM and sapphone is only for ECC ?
    Both are netweaver components and can be used in ECC and CRM.

  • How to enable Free Seating feature for CTI in IC Web Client?

    Hi Gurus,
    Cisco needs this following versions features to integrate the Cisco Unified crm connector for SAP.
    SAP Interface and Release Level Requirements:
    ‐ CA-ICI-CTI 6.2 - Integrated Communications Interface u2013 CTI
    6.20
    ‐ SAP NetWeaver Application Server 6.10, 6.20, 6.30, 2004, 7.0
    ‐ SAP ICI Free Seating feature is required
    I would like to know little more details about SAP ICI Free Seating Feature. If I have the latest ICI version with this feature, does it mean, automatically it is available for usage or any licensing has to be done separately to enable this? I am new and dont have much idea how this licensing part works in SAP.
    Thanks in advance for your response....
    Thanks,
    Kumar

    Hi Kumar,
    As far as I know, to identify the patch which has the required version of this component, you can refer to the respective Interface specification document of the ICI Version.
    Alternately, you can also contact the SAP certification center to get more information pertain to this.
    You can also find more information in the Blogs below:
    SAPphone versus ICI (Integrated Communication Interface)
    What is Computer Telephony Integration (and Why Do I Need It?)
    Hope this information helps !
    With Best Regards,
    Vinod

Maybe you are looking for

  • Upgrade to 11.1.1.7.1 from 6.8 on a Simple Install

    Hi All, This is my configuration Host Machine = Windows Server 2008 64 Bit OBIEE = OBIEE 11.1.1.6.8 - SIMPLE INSTALL ONLY We have a simple install of OBIEE, so there is no managed server and no clustering. We want to upgrade to 11.1.1.7.1. I read it

  • Connection Problem

    Hi Guru's, I am new to SDN and my query is with regard to SAP BW / SAP R/3 connection. I checked in rsa1 source system right click and check and that worked fine for r/3 source system. And also checked sm59 in both r/3 and bw and found both the logic

  • Window 7 32 bit client machine dot net exe running in IE8 or IE9 from server security warning file download issue

    Help me in the issue, Asp dot net exe which run from server in IE 8 window 7 32 bit client machine show security file save download message. This app was running fine if we don't apply any window 7 or IE8 patches. same issue when running in IE9. I al

  • Error Message while executing the Application

    Hi, I am new to Webdynpro and I created my first application by following some blog on a portal.I was able to activate my application successfully and when I executed I get this below error message. I checked the cardinality and it is 0..1.My Inti.Le

  • Cisco works 3 vtp servers

    Hello We having single network total 3 L3 switches in server mode and 80 L2 transperent and claint modes  switches, Total switches are same vtp ,L3 ip address 10.66.1.1,1.60 and 1.120,on cisco works topology services showing only 10.66.1.60 switch de