Call list assignment in IC Web and SAPGUI

hi,
does anyone know why i can't seem to "view" the call list assignments in IC web? but it it can be viewed in SAPGUI?
I have created the call list and its assignments in the portal. When i log into the ICweb, i click n the Call List link, all i see is the dropdown menu for "Call List". In the "Available Call Lists" table, it is empty.
Have i missed out some steps or did something wrong?

Hi,
Make sure that your agent that are using to login into the Web IC is assigned in the call list overview.
Regards,
Patrick.

Similar Messages

I am unable to clear my recent call list. Both the 'missed' and 'all' numbers appear even after deleting. It was happening on ios 7.0.4 and is present on 7.0.5. Any help.

I am unable to clear my recent call list. Both the 'missed' and 'all' numbers appear even after deleting. It was happening on ios 7.0.4 and is present on 7.0.5. Any help.

No.
You got 2 more basic troubleshooting steps left before you make an appointment with the Apple genius bar for an evaluation:
Restore from backup
Restore as new
http://support.apple.com/kb/HT1414

Call List Assignment

Hi CRM Experts
Can anyone please help? I want to segment my call list and assign to different agents. For example, Surnames A-C to call agent 1, Surnames D-H to call agent 2 or alternatively the first 100 records to agent 1, the next 100 to agent 2, etc.
Is this possible and if so how?
Thanks in advance.

Hi,
I would start by looking at the standard program called by transaction CRMD_CALL_LIST. I am not sure that you can segment the call list as you describe but you could just create separate call lists for each agent and then merge them using the CRM_CALL_LIST* function modules.
Regards,
Patrick.

Call list in ICWC and SAPGUI

hi,
does anyone know why i can't seem to "view" the call list assignments in IC web? but it it can be viewed in SAPGUI?
I have created the call list and its assignments in the portal. When i log into the ICweb, i click n the Call List link, all i see is the dropdown menu for "Call List". In the "Available Call Lists" table, it is empty.
Have i missed out some steps or did something wrong?

Hello,
Goto Transaction: CRMD_TM_CLDIST.
Select your call list, and in the General tab put your LOGIN ID as the Responsible User, and in the Interaction Center field enter the Organization to which your USER has been assigned for IC Web Client.
Then the Call list will be visible in the Available Call List table.
Regards,
Khushboo
Reward points if it helps!

Chage Call list via WEB UI

Hi experts
in interaction center, the users can see the call lists assigned, but they can't modify it.
So, is possible change/delete call lists via WEB UI??? For example add a call at the list, or delete all the call list??
Best regards
Marco

Hi,
Starting CRM 7.0 SP4 a lean version of the Call List Management application was developed.
It does not cover all the functionality of the SAP GUI application.
Here is a list of features that are covered in this version of the WebUI application:
- Quick search
        View options: tile layout and editable overview page with assignment block
- Advanced search
        View options: tree view and table view
- Creation of new call lists
- Edit existing call lists
      Update contact persons: When editing a call list, you can update the contact persons. By default, the relationship type Has contact person is considered. Contact persons for whom the Do not contact checkbox is selected, are not added to the list of contact persons.
The following tabs are available:
Call List Details
Execution Progress
Assignment
You can create and delete assignments.
Calls (display only)
Business context (display only)
If you are interested in using this lean version you must upgrade to CRM 7.0 SP4, where this functionality has been made available or else you can always carry on with the SAPGUI version of the transaction CRMD_TM_CLDIST.
Hope this information helps.
Best Regards,
Vinod

Call List Mangement - IC Web Client

Hi Gurus,
We are using SAP CRM 2007. I am calling transaction : CRMD_TM_CLDIST using transaction launcher in IC Web Client with team lead business role so that I can Split the Call List, Assign the Call List to CSRs and Activate the Call List. When I select the Call List and right click on to view the list of the commands (as of SAP GUI screen) to work the Call List Management - does not shows me any options (such as split or assign or activate). Does any body know, how to get this work?? please help me out....
Cheers,
Peter J.

Hi John,
Thank you very much for your quick reply and guidance. I know the company which used PCUI - Call List screen, unofficially I came to know that SAP responded this company back saying that, SAP does not have plans to remove this PCUI screen/code from the future upgrades...
Once again thank you very much for your quick responses and the guidance. I will close this link...
Cheers,
Peter J.
Hi John,
2 corrections:
1. We are using IE 8.0
2. Transaction Code CRMD_CLMANAGMENT is not working in CRM 2007, we did the following:
a) Add URL to the URL Repository (SM30 table = crmv_ic_ltx_url) as BSP Application. Application = CRM_BSP_FRAME and Page = Entrypoint.do
b) Create Transaction Launcher entry (CRMC_UI_ACTIONWZ)
c) Crete Logical Link in (CRMC_UI_NBLINKS)
d) Call/Add the logical link to NavBar Profile
e) Add NavBar Profile to Business Role
f) Activate the logical link in Business Role (if necessary)
Cheers,
Peter J.
Edited by: Peter Jacks on Mar 25, 2010 9:30 AM

Call Lists In IC-Web

Hi All,
In CRM_IC , when click on Call Lists on the navigation bar and select the Call from the Call list and go to Identify Account, I dont see the Contact Partners associated with the selected Call.
Can any one help me in displaying the contact partners associated with the call?
Thanks in Advance.
Krish

Thanks for your suggestion.
Our scenario: We create call list from Campaign not through BP call time. However, when i select call from call list and go to identify account, I only see my Sold-Party (Account). I dont see any of the associated Contact Person with that Account in the Result List. But if i try to search for an account in the Identify account, I can see all the assoiciated contact persons. I was wondering, is there any work around to display the contact person information in the identify account tab when we select a Call from Call list?
I appreciate your time and guidance.
Thanks,
Krish

Call list Generation

Hi All,
Can any one help me to solve this issue.
1. How the call list are generated & how it will be distributed to agents
Thanks
Gentila

hey,
You will first have to maintain the calling hrs fo the business partners in transaction BP under the tab Control. also maintain the calling hrs for the contact presons via the relationship tab.
Once this is done you can generate the call list via transaction CRMD_CALL_LIST here you will have to maintain the followin settings.
transaction type: Pcal
BP number :
Business hrs: A calling hrs
Under call list tick generate call list
mention the responsible user and organization
and tick on activate assigned list.
now go to transaction CRMD_TM_CLDIST
Find you call list initiall it will be inactive assign your org to it and activate it.
Now create a call list profile and assign it to your Ic Web profile.
Regads,
Diana Dias.
Reward with points!!!!!!!!!!!!!

Campaing management channel telephony automatic call list

Dear Gururs,
On my current project we have integrated SAP CRM 2007 ICI with Genesys.
From the campaign management we are using the channel "Telephony" and a call list is generated. This call list is syncronized with Genesys and in Genesys we are using the Predictive Outbound to call customers.
When the current call is assigned from Genesys to an agent in IC WebClient I'm receiving the call list id in CAD (as SAP_CALL_ID). This ID is not used by the Interaction Center to identify the call list (I need it because I have a script assigned to the call list from the campaign).
Do I miss some configuration ?
Thanks a lot,
Valentin

Hi,
I had a different thread were I have found the solution and the correct understanding for this functionality.
[You can access it here ...|CRM 2007 - Automated call lists;
BR,
Valentin

Call list question

Hi,
I have "exported" a call list to interaction center web client. I have opened it and picked the first BP from the list, but when I "finish" the call the BP is not removed from the list. I have also set the staus for the interaction center record as finished. Could you please give me suggestion on how to fix this?
In advance thank you.
Regards Camilla

Hi Camilla,
What version of CRM are you using. You may find relevant OSS Notes based on the version of CRM you are having.
Some of the OSS Notes that could be useful to you are 750035, 1020524, 739314 or check related OSS notes for this. Apparently this is a program error and needs fixing by applying relevant OSS notes.
Regards,
Deepak

Interaction Center User cannot see Call List

Hi Gurus,
I have created a new call list with some calls and I assign it to an user and I have also activated the call list, but when I enter to the WebClient UI with that user who has a business role which have the option to see the call list, the call list assigned to the user doesn´t appear. Which might be the problem?
Thanks and regards.
Jesú

Hi,
From the top of my head:
GO to the transaction used by the Call center manager
Find the call list
Assign it (depends on your scenario, you can assign it directly to the teleagent or to the Telecenter)
Activate the call list
Sometines, you need to be careful that the teleagent belons to the right Telecenter
Hope it helps,
D.

Get call list.

Hi,
I need all the call lists for given user. I used 'CRM_CLM_CALL_LIST_SEARCH' but it is not giving us all the values.
Is there any other function module I can use to get the call list for given user id?
Please help.
Cheers,
Ashish

This FM is used to read call list for given call list id. But I need the call list for given user id.
Kindly pass the name of function module which takes user id as input parameter and gives output of all the call list assigned to it.
Cheers,
Ashish

IC web - call list

Hello,
does anyone know why, in the IC Web - Call Lists, on the right it shows the BPs belong to that call list.
I select on 1 of the BPs and then i click on the Identify Account navigation bar. When i click on the "Confirm" button, i get the error msg "Customizing settings missing. Assign partner functions to PCAL". I am sure that i have assign the transcation PCAL to the BP so why am i getting this message.?
what have i missed out?

Hi,
Have you maintained the partner procedure containing this account as one of the partner functions to the PCAL.
See what will happen is when you are calling this BP and selecting on the account identification tab, you have assigned a account identification as Contact person of the call or sold to party, but have you assigned this same partner function to the transaction.
KIndly check that.
Hope this will work
Regards,
Rekha Dadwal
Kindly reward with points if useful!!!!

Adding caller with name and number from call list to the contact list only inserts the number and not the name

I recently bought a BlackBerry Z10 and moved my cell service to Rogers to take advantage of the name display service offered by Rogers (Fido also offers this service).
Due to the number of calls that I receive from first time clients, I wanted the name display service to help me know who was calling. Evidently it is impossible to add clients to my contact list before they call me so I'm constantly seeing numbers that have no name to help me decide if I want to answer the call.
When I try to add a caller from my call list to my contact list, only the number gets inserted in the new contact. The name needs to be entered manually.
I understand and realize that not all call display formats are the same and that it's virtually impossible to parse the first and last names from the name portion of the caller id.
However, I would like to see BlackBerry add the functionality to insert the name portion of the call entry from the caller list to a "Nickname" entry in the contact list just like it adds the number to a "Home", "Mobile", or "Work" entry in the contact list.
If a user doesn't have a name display service, there would be no change to how their contacts are added because there is no name variable to copy over.
Can someone from BlackBerry please let me know if this feature can be added to BB10 and when it can be added? For me it's an obvious feature that should just work.
I am really enjoying my Z10 but I'm feeling let down that something so logical and helpful is not supported out of the box.
Regards,
Marc

Hey ViciousFerret,
It appears that you are not aware of the fact that both Rogers and Fido offer name AND number display service (although the name display feature is an add-on service) and have been offering it for many years (since 2006). Here is a link to the name display service description of each provider...
http://www.fido.ca/web/content/manageyourcalls/calldisplay&lang=en
http://www.rogers.com/business/on/en/smallbusiness/products/wireless/addons/valuepacks/
As you can see from the link below, Rogers and Fido have been offering this service since 2006.
http://www.businesswire.com/news/home/20060914005951/en/Teams-HP-Rogers-Wireless-Fido-Succeed-North
My BlackBerry Z10 shows both the name and number when someone calls (and the caller is not in my contact list).
All I would like is for the Z10 (and Q10) to support the addition of the name and number from the caller list to my contact list without me having to type the name. As I mentioned in my original post, to avoid the OS having to parse the first name and last name from the name portion of the caller list entry the name could simply be added to the contact list as a "Nickname". If your provider only has number display, nothing would have to be copied from the name variable in the caller list to the contact list.
I find it difficult to believe that BlackBerry would not be aware of this name display service since it's been around since 2006 with both Rogers and Fido.
I hope I have clarified the reasons why I would like to have this feature added to BB10 and how it's surprising that this simple feature is not already a part of the BB10 OS.
Either way, I don't think this is a difficult feature for the BlackBerry team to add. They're just copying a 2nd variable from the caller list to the contact list.
I'm surprised that Rogers hasn't asked BlackBerry to add this feature to their phones. I think it would be a popular feature for those who receive a high number of calls from first time callers.
How can I get this feature request to BlackBerry for their consideration?
Cheers,
Marc

Call List in IC Web Client

Hello All,
I have successfully created a call list and am able to call people from the call list in IC Web Client.
When I click the "Full View" link on the top right corner of the screen, I see a table with the following fields: No, Name, Calling Times, Telephone, Attempts and Call Result.
After selecting the person to call, when I click on Dial button, it takes me to "Interaction Record". I fill the values there and save it successfully. Now when I come to the Call List again, the "Attempts" and "Call Result" columns show '0' and ' ' respectively.
When I have successfully called a person, why is the Attempts column not getting updated and why is the Call Result column empty. Also what values should have ideally gone to the Call Result column.
Your help would be greatly appreciated and rewarded.
Regards,
Khushboo

Hi Carl,
Thanks for your inputs.
To simulate a call:
1.) Configure Contact Center Simulator. (Refer C78 CRM Interaction Center Web Client )
2.) Launch the Contact Center Simulator page
3.) Click on the Information Link under the Telephony head, with information from here you will be able to launch an inbound call to a CIC Agent.
Hope it helps.
Regards,
Khushboo

Call list assignment in IC Web and SAPGUI

Similar Messages

Maybe you are looking for