Caller Display query

Hi there
I currently get Caller Display free as long as I make a number of chargeable calls within a given period, but I see that it will be changing in the new year, and will only be free (for a year) if you sign up for the 12 month contract.
However, I signed up for a 12 month contract in March this year and so have a few months of the current contract left. I've already decided that I'll sign up again when this contract ends. Do I/will I qualify for the free Caller Display?
Thanks.

Ectophile wrote:
No. You need to agree to a new 12 month contract starting in January.
I also re-contracted in March. My intention is to just pay the charge for a couple of months, then phone up Customer Options and tell them thay need to give me a better deal than last year to make up for the price increases.
Thanks for your reply, Ectophile. I did think it likely was an offer to lure in new contract customers.
I'll do what you're going to do, and see if I can get them to throw it in when I renew. Otherwise I'm cancelling Caller Display altogether after March.

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Unbeknownst to me, Caller Display and BT Answer 1571 have been free since 2005 yet BT have been charging me £3.50/month (slighlty less before price increases) so I have been paying unnessarily for 9 years! I queried this with them and they said £1.75 of it was for BT Answer 1571 which I don't recall ever signing up to and does not appear anywhere on my bill. All that appears on my bill is £3.50 for Caller Display. How was I supposed to know I had 1571 and had been paying for it?!?
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Is Caller Display free or not free for 12 months?

When BT announced there would be a charge of £1.75 pm for Caller Display, they also stated this service would be free for 12 months if the subscriber renewed their contract for one year. i rang BT and agreed to take up the offer.
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john46: You state "to put it very simply the 1.75 is charged on one line and credited back on the next line".
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Your reply and those of the 2 other respondents now confirm that there should be a credit line of £1.75.
Whatever happens you have proven BT owes me £1.75 for each month this has occurred. May I therefore use your name and your answer in a further email to BT? It will be interesting to see if that prompts a response.
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Registering for Caller Display. Do I need to?

Quick history:
Mod on this forum arranges new deal for me for combined Infinity/Call package.
I agree to new deal on condition that I get everything on my account as it was.
New contract starts (Broadband/Calls/Line Rental) on 10th of September 2013.
My Call Package includes BT Privacy, etc. at no extra cost. See pic below...
A few days later news breaks that BT intend to start charging for the same calling features.
I write to the Mod asking if I will have to start paying the fee for these services. He doesn't reply. Eventually I get a reply (obviously automated) telling me the info is on the website, and links to same.
I write back asking for a proper reply to my question; this time I get a reply from 'Yunus', but it doesn't answer the question, (he only confirms that line rental will go up 6.4%), so I try other means.
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
I try Live Chat; holy sh!t, these people are useless! Are they paid to just tell you want to hear?
First guy tells me 'no increase' in any of my prices';
second guy says line rental going up, Infinity going up, but caller features package will not go up as they were included free in the package I signed up for with the Mod here
third, it's a girl; she says everything will go up, and if I choose to leave I need to pay a full year's charges for cancelling.
Plainly, they are not all correct.
All I want to know is, what is going up? When? Do I have to sign up/pre-register for this free year's Caller Display thing? Won't that mean my contracts for BB/Calls, and Line Rental will have different end dates?
I have read the big long thread about the rises, so do not require a repeat of the answers given there as most of them contradict each other anyway, just like Live Chat.
It would be helpful to get a reply from a Mod (preferably the one who signed me up to this new contract in the first place) and not from any of the BT 'groupies'.
Thanks.
Incidentally, I've not had any letter or e-mail informing me of the price rises at all.
I'm a Private person; I respect those who respect my Privacy.

DavidM wrote:
Hi Old_Bear,
Thanks for posting. Not sure what you mean by BT 'groupies' but you can check if you're directly affected by the pricing change by entering your details here.
Cheers
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Hi David
Old_Bear wrote:
I use the price increase checker linked to on the other thread here; it tells me the Infinity/Calls Package will go up, but there is no mention of any changes to my Calling Features prices.
Been there, done that!
Also spoke to Live Chat - pretty useless!
My questions were:
What else will go up?
Will I start being charged for caller display, etc. when they are clearly included free as part of the package I agreed to sign up for with your colleague?
Do I have to sign up/pre-register to get it for free when BT do start charging?
Will this mean my Line Rental and BB/Calls contracts will have different end dates?
I only want a straight answer to my questions; Customer Service have so far given me 5 different answers.
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Caller display not worked since June 2014

On 26/06/14 I reported a fault (VOL-**********) that the caller display function had stopped working following a thunderstorm in the area. According to the fault status this fault is showing as being corrected and closed on 02/07/14 when in fact the fault still exists. I tested the line using the BT test socket with a new BT2000 phone and this displayed ‘incoming call’ therefore my internal wiring is not part of the problem. I have also dialled the test code *#234# to check if the caller display service is available and confirmed that it is. I then tested the new BT2000 phone on the neighbour’s telephone line and this showed the caller ID for incoming calls, as did my other telephone as well; therefore none of the telephone handsets are at fault. Three times BT have informed me that the fault has been fixed and yet I still have no caller display. Reading through the forums it would appear that other people have encountered similar issues and that the problem is at the exchange, “An Openreach engineer discovered that the RS232 burst transferring the CLI number up the line was too weak and he then went down to the exchange to investigate. He then discovered that the fault lay in the ADSL device which lies between the analogue exchange equipment and the outgoing line”.
I’m surprised to see that BT are taking so long to trace a fault in their system last raised 5/8/2014 (VOL012-**********) and that they haven’t sent an engineer to the property or to the exchange to check the problem.
My patience is wearing thin over this problem with my Caller Display not working as it started in mid June. I’m also becoming less enthusiastic about BT and find it harder to recommend them to others.
My last message from BT, tells me that it should be back to normal on the 8 August. However, it is still not working. Their message that my phone should be back to normal now and if it isn’t report this to BT, is ridiculous. If an engineer had investigated what was causing the fault and found it, then he would have fixed it. However, either an engineer has not investigated the fault or BT is not competent in fixing their own service faults and makes these statements with crossed fingers?

An engineer called yesterday and told me that he had been asked to test the line for a voice fault not a Caller Display fault. However, his testing revealed there is no line fault, CLI signal is strong and he was happy that the new BT2000 phone (bought after the lightning strike) is working properly. (This phone had also been tested on a neighbour’s phone line where it displayed the callers number). He also found that this same BT2000 phone on my line was not displaying the Caller’s number (CLI), but couldn’t offer any reason why.
I conjectured with him that these tests must bring the problem down to a corrupted CLI signal which does not allow the phone to understand the phone number being sent.
When the lightning struck the phone line back in June, it blew the telephone connection in the back of the Sky Box with a flash and bang (telephone cable now removed from the Sky box). It shorted the Openreach Faceplate (now replaced) so that the phones and broadband stopped working and it caused the phone to light up and react as it does when a call comes through.
Now isn’t it possible that the lightning also travelled along the copper wire to the green cabinet just outside the house and damaged something there which is corrupting the CLI signal, but which does not not show up when the voice line is tested? If not, then there must be a problem further back in the infrastructure, possibly in the Exchange, that is causing a corrupted signal to be sent to my phone?
He told me that another team would have to investigate the Caller Display fault as he was instructed to look into a voice issue and as a field engineer he was not able to investigate any problem that might be in the Exchange. I don’t know whether this Exchange Team would be able to investigate a problem in the Cabinet if nothing is found in the Exchange or can that only be done by a field engineer? He told me to contact BT again as he’d done all that he had been instructed to do and they would have to instigate a fault team to further investigate the problem.
When all this is considered we have the basic problem that BT are unable to provide me with a Privacy and Caller Display Service that I have been paying for, because of a fault in their infrastructure. How much longer is it going to take before they correct the problem that’s been going on since June 2014?

Old caller display CD1500

I have an old BT CD1500 unit which has inch high numbers and letters and includes a 70 number directory of names which displays instead of the number, a brilliant bit of kit, mine has been working for many years on an ordinary line, then later with BT Broadband.
I just had BT infinity fibre broadband installed, and the last call displayed was the Openreach Engineer to say he was on the way. The engineer did not check to see it was working before he left as he should have done.
When the CD stopped indicating new calls I rang to complain, but when we realised that the caller id on my cordless phone was still working Openreach told me the CD1500 was obsolete and there was nothing they could do. The CD1500 still showed the time correctly and indicated when the line was busy as normal, just no incoming calls indicated. Very suspicious that the equipment was working perfectly until the engineers came! After some research I uncovered the following vitally useful information.
Early BT caller display equipment usually will NOT work on Cable phone lines as they use a different signalling standard, later equipment is mostly dual standard, but you do need to check before switching providers. Mind you most sales people BT or cable company have no idea of this.
The thing that brought my CD1500 back to life was when I discovered that the unit is polarity conscious. For most modern phone equipment it does not matter which way round the incoming pairs of the phone line are connected although this used not to be true, old BT pay hones and the now obsolete party lines were dependant on the line pair being connected the right way round, but not any longer.As a result most Openreach engineers are lax about ensuring that lines are connected with correct polarity, and this does not usually matter, but it does matter with early caller display equipment like the CD1500.
This was easily fixed and hey presto incoming calls are now displayed as before.
Of course only Openreach engineers are allowed to mess with the line in this way, so unless you are absolutely sure you know what to do then don't, because you won't want to pay Openreach' wickedly exorbitant call out fees to fix any problems you may encounter. They should however agree to send someone out free of charge to swap the wires as they caused the problem in the first case, but you do need to be sure this is the cause of the problem first. It is scandalous that you may be expected to agree to pay to find out if the problem is something as simple and preventable as this.
So if you have elderly BT caller display gear that suddenly stops working especially after engineering attention to your line then the polarity may be the reason.

The CD 1500 is not compatible with broadband, due to the fact that the filters in the equipment, cannot pass the correct signalling conditions. This has been known about since broadband was first implemented. I had a CD 1500, which stopped working when I got broadband, a long time ago.
If you need a stand-alone caller display, then all of the new models will cope with the DTMF data burst which is transmitted along the line, before the first burst of ringing current.
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BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Caller display won't work since i've swooped to BT

I have a PANASONIC cordless trio phone set, caller display worked fine untill we swooped to BT Broardband and Phone package. I have checked the phone line without the filter still no display can anyone help.
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Hi Cobra,
It is possible the caller display facility hasn't followed you across from your previous service providor.
You can check this by dialling *#234# this will tell you if the service is active (caller identity will be displayed) or not (caller identity will not be displayed).
If not active try dialling *234# to activate, if the message says 'this service is not available' (or something along these lines) the the facitliy is not rented on your account and you will have to call BT to arrange or log on to BT.com to order through the net.
The fault teams on 0800800151 can order this or you can call the sales teams directly on 0800800150.
hope that clears it up for you :-)

Another Caller Display Problem

My caller display stopped working today at 14.00hrs and dispite reporting it several times and getting a text saying its now fixed, its not working.
I have no filters and a filtered face plate, on infinity broadband and tried 2 new bt phones and they both display the same as the old ones NO Caller ID is Displayed.
I took my old phones to a mmate and they both show caller display, so sispect its another one of those weak signal faults ?
Can a mod here take a look at it for me ringing India is winding me up
Solved!
Go to Solution.

No filters as I put in my first post a filtered face plate.
The phone is plugged into it direct, but it started working again on its own dispite a call from India saying problem is with my equiptment! which its not.
BT are a shambles and its ok when everything works and I'm lucky mine never turned into a 6/8 multi call to 151 like others here.
What caused it to stop working ? thery dont know, how it got fixed they dont know, other than to say after it started working again the faults in my property.

Caller Display no longer working

I have had Caller Display since our exchange was updated to System X - must be 20 years (it used to be called CLI when I worked for BT) and it has always worked perfectly.
A few weeks ago, it stopped working and seems to be beyond BT's capability to fix it. I have scanned the forum and have tried everything suggested but nothing seems to make any difference.
I have a separate 50 number caller display, which I had from the beginning and a modern BT Hudson cordless phone. The caller display doesn't register and the phones just say 'external call'. Dialling *#234# gives announcement 'callers identity will be displayed'.
I have tried connecting the display and a different phone, directly to the NTE, under the faceplate, and using different makes of filter.
BT have made several attempts to reset the facility and have taken it out of service and reinstated it. Nothing has made any difference, although on one occasion a couple of numbers did briefly display and then it stopped working again.
Finally, I got cross and insisted that they sent engineer to sort it. When he arrived, he had no idea what to do about it and said that he wouid hand it back to the exchange. Later that day I received a text to say it was fixed but it wasn't.
After all this I began to wonder whether both my devices had coincidentially gone faulty together, so yesterday I took the display to a friends house where it worked perfectly!
I have reported the fault again but have no confidence that it will be rectified. If anyone has anything else I could try I would be most grateful. CLI is a really useful facility and I miss it greatly!
Maybe the only solution is to go to Virgin which, as a loyal BT person, I would hate to do?

Martin Hi
It does sound that you have done all the relevent tests to prove where the fault is.
I assume you have tried it without a Home Hub / Router connected? I have known these to mask the CLI.
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If I have solved your Issue please click the "Mark as accepted solution" button.

Full screen incoming caller display 2730 classic

Is there a way of making the phone display the incoming caller display larger, when your driving and using Bluetooth its almost imposable to read the number or name of caller
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Is there a basic nokia phone that just makes and receives calls, text, and with Bluetooth with extra large fonts so the phone can be read, mostly for incoming calls
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