Calls not ending on the Lync Client

When Making a call through the Lync Client , you can talk as normal on the desk phone but when hanging up the lync client still shows the call window and after a short pause it says <person you tried to call> did not answer (an option
to retry appears).
We are using Lync Server with a Mitel based phone system. When hanging up on Lync the call hangs up on the Mitel phone.
Please let me know if you need any more information.
Thanks

Hi,
Did the issue also happen between two Lync desktop clients or just happen between one Lync desktop client and one Mitel phone?
If the issue just happen between Lync client and Mitel phones, it may be an inbound route issue.
Please also try to update to the latest version for Lync Server and then test again.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

  • CX300 Polycom Phone using the Lync Client, not relinquishing computer audio.

    Hello,   
    I am lead technician for a university library, and we have just recently upgraded our phones in our building to CX300s and CX600s Polycom VoIP phones.  
    First I would like to say that I have posted this issue on the Polycom Community site and they suggested that I post this in the Microsoft Endpoint forum.  I could not find that section, and since Lync is apart of office now, I posted it here.  
    We have a recurring issue with the CX300 phone with several of our faculty.  The phone is taking control of the audio on the computer and it will not relinquish it.  We tried using speakers, headphones of all platforms,  (USB, 3 1/4 jack,
    etc...), reinstalling the sound driver, looking at the settings in BIOS, but the sound always is comes from the phone.  There were instances where we could get headphones to work, and sometimes a sound bar / traditional desktop speakers, but there is
    one faculty member where everything that we have tried has failed.   All of these users are on Dell Optiplex 760s or higher, and we are using the onboard sound (front and back ports in some cases).  They are all connecting the phones through the
    Lync client.  All of these computers are also running a Windows 7 Service Pack 1 build.  Any insight to this would be much appreciated.   
    Thanks!

    Hi,
    Do you mean the speaker is the speaker of cx300 and phone is the telephone receiver of cx300?
    There is a speaker button on the cx300 to switch the voice coming out from telephone receiver to speaker.
    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Sean Xiao
    TechNet Community Support

  • Join Online Meeting link launches the Web App even though the Lync Client is installed.

    Hello,
         I have this problem on a few computers.  When I click on the "Join online meeting" button or link (https://meet.###.com/###/1wnj6l1n) the web page launches the
    webapp instead of a session in the full Lync client that I have installed (v. 4.0.7577.0).   There is not  a ?SL= at the end of the weblink.
    I searched online to see if there was a registry setting that auto-bypasses the client check, but there isn't.  I have tried a repair on the Lync client, but still no luck.
    Has anyone else run into this problem?
    Thanks.

    I found the answer.  The Https:\\meet.domain.com was opening in the internet zone with Protected mode on.  I added the URL to my trusted sites and it was no longer an issue.  I didn't test it but turning off protected mode may work as well.

  • How to force the Lync Client to a specific server in the pool

    I am troubleshooting an issue and need my client to connect to a specific server in my enterprise pool.
    I have tried a host fie, I have deleted the EndpointConfiguration.CACHE file and I still cannot get my client to connect to the specific front end.
    Can anyone tell me how to do this?

    Using a host file should definitely work and I do this all the time for testing. 
    Are you using manual or automatic configuration? If it's manual then make sure that the name you specified resolves to the correct IP address by using PING.
    If you are using automatic, use NSLOOKUP to determine what hostname it's trying to connect to and repeat the above.
    This could either be sip.domain.com (as Edwin mentioned) or it could be the name of your Front End pool, depending on how it's configured.
    The other thing you might want to try if everything looks correct and if you modified your HOSTS file while Lync was open, is just to Exit and re-open the Lync client.
    If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As Answer"
    Georg Thomas | Lync MVP
    Blog www.lynced.com.au | Twitter
    @georgathomas
    Lync Edge Port Check (Beta)
    This forum post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

  • DNS configuration erro on the Lync Client

    Hithere,
    I am facing with this problem on my Lync Server. I have installed LyncServer on a different server from AD, and i have configured all the necessary as requested. I also added users, but when i am trying to login from the clients it shows me the below error.
    Any suggestions please,
    Thank you
    B.

    Basically the Lync Client is set to automatically discover the Lync Front End Server\Pool using lyncdiscoverinternal.domain.com internally. Please see this
    blog
    for more detail on the discovery process and use of the sign-in logs to determine whats not working.
    Alternatively, you could change the automatic discovery to Manual configuration (Tools - Options - Personal - Advanced) pointing to the FQDN of the Lync Front End Server\Pool
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
    Lync Sorted blog

  • Provide steps to send Root CA certificate to the Lync client, getting error" There was a problem verifying certificate from the server"

    Hi,
      I Build an Lync 2013 set up with FEpool, Director pool and Exchange server is integrated. I have windows 8 client machine, with Lync client installed. When I try to login to the lync client, I am getting error like"There was a problem verifying
    certificate from the server".
    When I installed ROOT CA cert  manually on client machine I am able to login to the lync client. similarly if I add my client machine in my domain, I am able to login to the Lync client.
    Now is there any other way to send the certificate automatically to the client machine (Which are NOT part of the DOMAIN) from the server, instead of manual installation process.
    Please help me troubleshoot this problem

    Agree with S Guna, there is no easy way to push a certificate automatically to a client that you don't control other than building an installer package and asking them to run it.  In this situation, if there are a lot of non-domain joined machines
    a third party certificate is the way you need to go.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Siebel Charts gets generated but does not display in the Web client

    Siebel Chart is getting generated in NetChart4.6\Server\root\projects\Siebel.chart folder. However does not display on the Web client
    There is either no error displayed on the front end...
    Also note that Charts is installed on Windows environment and Siebel Server is installed on Linux Server

    Dear User,
    Thanks for using Oracle communities.
    Does this happens in dedicated client as well?
    We would need to have traffic captured when you are actually executing actions. The tools like fiddler etc will help here to track the traffic.
    I would suggest you open SR with MOS since it will need some analysis on network trace like fiddler. You can refer this thread in SR as well, so that once issue gets resolved thread will get updated with solution which will benefit others.
    Best Regards,
    Chetan

  • Deletion without archiving is not allowed in the production client

    Hi Gurus!
    I have a new problem with regards deleting products in the Production system in CRM. I can't seem to delete the product in Production Box using this report(COM_PRODUCT_DELETE_SINGLE). It gives me this error: 'Deletion without archiving is not allowed in the production client' I'm doing this to solve my issue with regards some of the products not having any Sales and Distribution Data. The steps i did below worked in QA box.
    These are the steps i did in the QA box to delete the product:
    1) I've deleted the products that has no sales data using the report COM_PRODUCT_DELETE_SINGLE. I went to COMMPR01 to tag the said products with a status 'To Archive' then saved it before I triggered this report.
    2) I've registered it first in the table COMC_PR_TOOL_REG and filling up the necessary parameters
    3) After Deleting the said products in CRM, I logged into R/3 to access the material (MM02). I just changed the sales text and saved it to trigger the replication in CRM.
    When I checked the product in CRM, it worked. The Sales and Distribution Data is already shown.
    Now I have a new problem with regards this procedure. I can't seem to delete the product in Production Box using this report. It gives me this error: 'Deletion without archiving is not allowed in the production client'
    I have already followed the same procedure as to what I did in the QA box but for some reason it didn't work in the Production Box.
    Could anyone please help me with this. Thanks!
    Thanks & Regards
    Nathan

    I was able to solve the problem.
    In Report COM_PRODUCT_DELETE_SINGLE,there is a special check in order for the productive system detection.
    The logic in this program has a perform check_authority which will automatically produce the error and prevents you from deleting a product in the production system.
    Solution:
    I copied the program COM_PRODUCT_DELETE_SINGLE to new one ZCOM_PRODUCT_DELETE_SINGLE then I placed a comment on the PERFORM check_authority.

  • Error: Control parameters are not maintained in the current client

    Hi,
    We have recently installed IDES IS-H 6.04 - HEALTH CARE. In the SAP easy access menu when I go to Hospital>>Basic data administration>>Hospital structure>>Organizational Structure>>Organizational Unit>>Create it throws the following error message
    "Control parameters are not maintained in the current client"
    Any help on this would be greatly appreciated. I can't move ahead without getting to create an OU.
    Warm Regards,
    Prasoon Singh

    Hi Prasoon
    Are you starting from scratch?
    Was the client created after the activation of IS-H?
    For new installation I always recommend to activate the industry solution in client 000 and then to create the new clients as copy of 000.  It will bring you the configuration of the Institution 0001. If not, it's very hard to do all the customizing, specially the SD ones.
    It seams that you have nothing configured, try to do the copy, if not, probably an entry in transaction ON05 is missing.
    I hope it helps
    With best regards
    Matías

  • How to make chords by making the notes end at the same time

    Hello!
    I have joined two tracks hoping to create a chord. However, the notes do not end at the same time so the chord is not achieved. I am wondering how to create a chord, mainly how to make it so the notes in a chord end at the same exact time. Any help is greatly appreciated! thank you!

    You already posted this in another thread. Why start another?
    http://discussions.apple.com/message.jspa?messageID=9873386#9873386
    It just makes it harder for people to help you and for others looking for answers. If you still need help you can just "bump" the original thread.

  • Footer art is not ending with the browser's lower horizontal edge

    Footer art is not ending with the browser's lower horizontal edge, there's a gap. How do I force my footer art to butt up against the bottom of the browser window? See sites below, scroll down and the dark area does not reach the end of the browser. This is despite the fact that I dragged the edges of the art down until the red line appeared.
    www.masoretinstitute.com
    www.nydesign.com

    Footer art is not ending with the browser's lower horizontal edge, there's a gap. How do I force my footer art to butt up against the bottom of the browser window? See sites below, scroll down and the dark area does not reach the end of the browser. This is despite the fact that I dragged the edges of the art down until the red line appeared.
    www.masoretinstitute.com
    www.nydesign.com

  • Why is the decline button for phone calls not available when the phone is locked? I need that button and it shows only when the phone is not locked on iOS 7

    Why is the decline button for phone calls not available when the phone is locked? I need that button and it shows only when the phone is not locked on iOS 7

    Yep. You need to touch the sleep/power button once to silence the ring, and twice in order for the call to go directly to Voicemail.
    Personally, I dont understand why Apple eliminated this. If you wish to give Apple feedback, do it here:
    www.apple.com/feedback

  • Calls not ending

    We have an Asterix SIP server that is connected to a Cisco 3745 that is connected to the PSTN via two PRI's.
    The problem is that is a user makes a SIP call to the PSTN, then the PSTN hangs up, the call does not end. It will only end if the ATA user on our network hangs up. Any ideas where I can start looking with this one?

    Hi,
    Did the issue also happen between two Lync desktop clients or just happen between one Lync desktop client and one Mitel phone?
    If the issue just happen between Lync client and Mitel phones, it may be an inbound route issue.
    Please also try to update to the latest version for Lync Server and then test again.
    Best Regards,
    Eason Huang
    Eason Huang
    TechNet Community Support

  • Lync Admin Users not Showing up in Lync client

    I have added additional users to Lync. They show up in the Admin website but not in my lync client. Not sure how to add them?

    How long has it been?  This may just take some time, if you want to speed it up, run update-csaddressbook from the PowerShell, wait a few minutes, and restart a client.  Within an hour they should get a fresh copy.
    Check out Terence Luk's post for a better explanation and the registry key (GalDownloadInitialDelay) you'd need to speed up the client's download of the GAL after startup:
    http://terenceluk.blogspot.com/2013/02/forcing-lync-2013-client-to-download.html
    If you still don't see it within 24 hours, you might have a larger issue.
    Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
    SWC Unified Communications

  • Result handler of a remote call not executed till the other remote calls get result

    I have 3 remote calls in sequence.
    Say RemoteCall1, RemoteCall2 and RemoteCall3. RemoteCall1 takes the least time say  5 seconds to get results. RemoteCall2 also 5 seconds and RemoteCall3 takes 30 seconds. But the resulthandler for RemoteCall1 does not execute till the RemoteCall3 gets results from server. Any fixes to call resulthander for RemoteCall1 as soon as it gets result without waiting for RemoteCall3 results.
    by the way I am usindg Robotlegs framework and AsyncToken.

    Don’t make remoteCall3 until you get the results from remoteCall2, etc.  That’s the only way I know to guarantee order.
    Fllash queues up all remote calls until the end of the frame and sends them all at once, although a network monitor should show that the go out in the order you made the calls.
    Similarly, Flash processes all available results at the end of a frame.  Results are asynchronous, but if all three results arrive in the same frame, they will all get deserialized.  And, the server may not be guaranteed to return results in the order requested, especially if different servers are handling the individual calls.
    I’m not sure if your time to get results is gated by server response or Flash processing the results.  I suspect it is the latter.  You also have the option of changing the resultFormat to get something that doesn’t need processing like XML and process it later.

Maybe you are looking for

  • 500 Internal error while accessing any tab

    Hi Friends, cann you suggest on below error. where need to make chages 500   Internal Server Error SAP NetWeaver Application Server 7.00/Java AS 7.00 Failed to process request. Please contact your system administrator. [Hide] Error Summary While proc

  • Changing View Options for only 1 folder

    I tried changing the View Options for Documents so that I can see which ones were modified recently, however it applies the Date Modified option to every single folder, including my home folder. Is there anyway to just change the View Option to a sin

  • SCCM 2012 R2 collection variables question

    Can a task sequence setup for collection variables be used with different collections [each with different collection variables] and each having a unique deployment? Regards

  • Samsung CLP300 prints via old G4 Power(10.4) but not with MacBook (10.5.5)

    I bought an Airport Express so I wouldn't have to keep my old power-hogging G4 running as a print server. If I try and print wirelessly to my Samsung CLP300 printer with the G4, it works fine. But when I try and print via my MacBook (10.5.5), the pri

  • How useful is Adobe Dynamic Link???

    So I want to start using this dynamic link. I already own Premiere CS4 and use After Effects 7.0. In order to use the link i have to purchase the whole suite (upgrade) for $1,100 - I called adobe. The only program I want to purchase is After Effect C