Lync Admin Users not Showing up in Lync client

I have added additional users to Lync. They show up in the Admin website but not in my lync client. Not sure how to add them?

How long has it been? This may just take some time, if you want to speed it up, run update-csaddressbook from the PowerShell, wait a few minutes, and restart a client. Within an hour they should get a fresh copy.
Check out Terence Luk's post for a better explanation and the registry key (GalDownloadInitialDelay) you'd need to speed up the client's download of the GAL after startup:
http://terenceluk.blogspot.com/2013/02/forcing-lync-2013-client-to-download.html
If you still don't see it within 24 hours, you might have a larger issue.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications

Similar Messages

AD contact user not showing up in Lync

Hello,
I'm trying to add Active Directory contact users in my Lync adress book but it seems not working.
AD contact have correct phone number (E164) and i run "update-csaddressbook" and "update-csuserdatabase" on my Lync server. I have also deleted GALContacts on my Lync client profil but if i search "JordanExternal" (name of my
AD Contact) no result are returned.
My AD contact users seems to be correctly save in Lync database, this query return a result :
"SELECT [UserId],[AdDn]FROM [rtcab].[dbo].[AbDnMapping] where AdDn like '%JordanExternal%'"
I'm using Lync hosting pack so i try to set "tenantid" and "groupingid" attributes on my contact like other Lync user of this organization but this does not solve the problem..
Thanks
Cordialement,
Jordan
Ing&eacutenieur syst&egravemes - OPENHOST
Si vous trouvez ma r&eacuteponse utile, merci de voter ;)

I'd like to point out that the AD contact phone number should comply to E.164 numbering format or it will be dropped from the Address Book.
By default the ABS sync happens at 1:30 am (an event of the failed entries will be recorded a few minutes after the event in the Front Ends Event Log).
The results are recorded on your Lync Share at \\Server\LyncShare\1-WebServices-1\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\Invalid_AD_Phone_Numbers.txt
You have 2 choices in how to resolve this.
1. Simply edit the AD contact to comply to eg +6495xxxxx
2. Add a normalization rule set to be used during the ABS Sync called Company_Phone_Number_Normalization_Rules.txt
(let me know if you want more info on this one)
If this helped you please click "Vote As Helpful" if it answered your question please click "Mark As
Answer" | Blog lyncsorted.blogspot.com

Photo Uploaded in AD but not showing/visible in Lync 2010 client

Photo Uploaded in AD but not showing/visible in Lync 2010 client
bala

Hi,
Please also double check the size of the photograph in AD, make sure the size not overtake 48 pixels by 48 pixels, as it has a serious limitation on the size and resolution of the photos: the thumbnailPhoto attribute can only hold a photograph with
a maximum size of 48 pixels by 48 pixels.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync 2013 do not show own photo

We have Lync 2013 and Exchange 2010. I imported photos to our AD. In Outlook 2010 we can see our own photo, but Lync 2013 client do not display user own photo, but when user1
write a message to user2, user2 receive message with user1 photo. This is a global problem, not for one user.
Can you help me in this case, because I didn't find any useful information?

Ben, thank you for quick response.
Our client policy:
Identity
DisplayPhoto
Global
AllPhotos
I imported only 96x96 pixels size photo. I also tried to import photo manually, but it not make any change in this problem.
Import-RecipientDataProperty -Identity "Name Lastname" -Picture -FileData ([Byte[]]$(Get-Content -Path "C:\user.jpg" -Encoding Byte -ReadCount 0))
If Lync 2013 user type his name in Lync search field and open his contact in Lync 2013 client, he able to see
his photo, company name, phone numbers and etc...
Lync 2013 clients and server have installed latest updates.

Lync 2013 - Presence not showing in SharePoint 2010

Hello,
Presence was showing while on Lync 2010 and Office 2010 but at some point we lost the jellybean presence.
We recently upgraded to Lync 2013 and O365. Yet our SharePoint 2010 libraries are no longer showing the presence next to Modifiied By or Created By.
I've checked CA and presence is enabled. AcriveX add-in ia as well.
Thank you,
Andrea

Hi,
Did the Lync Server 2013 install On-Premises or online?
If it is On-Premises deployment, Presence is displayed by using an ActiveX® control and Lync APIs.
Please check if the Office to be the Latest version, if not, update it and test again.
If it is Lync online, you can also post a question on Office365 forum for assistance. Thank you for your understanding.
http://community.office365.com/en-us/forums/163/categories.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Server Admin is not showing all users in "Show Users

I've discovered that a previous upgrade from Tiger to Leopard in 2009 has lead to newer users not be displayed Server Admin 'Show Users and Groups'. New groups display fine.
We upgraded again to Snow Leopard a couple of months back and so are running the latest admin tools.
I really can't pick why these accounts aren't showing so any points would be appreciated.
Thanks.

After numerous reinstalls failed to solve this problem, I discovered that on my system, it has to do with using an external monitor (via DVI port). When I drag the Firefox window from my laptop screen to an external monitor, "Show All Bookmarks" is suddenly empty. Dragging the browser window back to the original display (laptop) does NOT fix it. Firefox must be RESTARTED on the original display. When Firefox re-opens, "Show All Bookmarks" functions normally again.
WORK AROUND: the only way I can view "Show All Bookmarks" on my external monitor is to first open both the browser and "Show All Bookmarks" windows on the original display, drag BOTH windows to the other monitor and be sure to leave the "Show All Bookmarks" library window open in the background. If I forget and close it by accident, the problem happens all over again.

AD Users not showing up in Workgroup Manager

Hi, I'm configuring a new installation of 10.4 server on an Intel Xserve to integrate with an already existing AD domain and provide group policies to Mac users via OD.
So far, the install has been so smooth, fast, and simple. The Xserve has been joined to the AD domain, Kerberos is running, and I have an active OpenDirectory Master.
Now, when I go to Workgroup Manager, the users in the AD domain do not show up and if I try to authenticate with the same username and password I used to bind to the domain I get the error "The login information is not valid for this server". Also, if I use dscl I can navigate to "/Active Directory/All Domains/Users" but if I try to run ls I get "ls: DS error: eDSCannotAccessSession".

Hi Tim
You are almost there but not quite.
Firstly its not important if the AD Server does not have a reverse pointer. As long as the OD Master does that should be enough. Ultimately it would be better if there was one configured but there is not much you can do about that is there? I doubt very much if the AD Admin is going to want to fiddle with a 'live' DC's DNS Service if its likely to affect his domain?
What I generally do is this:
Make sure SMB Digital Signing is Not Enabled on the AD Server. There should be at least two places where this has to be disabled. If the 'powers that be' have defined SMB Digital Signing then SFM (Services For Macintosh) must be installed. If its 'nada' to both then you will be severely limited in integrating OSX Server and mac clients with AD. Yes of course make sure there is an (A) and Reverse PTR for the mac server. Next bind all mac clients to the AD Server and make sure the AD Server is listed first for Authentication and Contacts, also make sure mac clients are using the AD for authentication. Test and verify a mac client to see if (a) home folders are created and accessed and that mac clients successfully log in. You sometimes don't get the two.
Now turn your attention to OSX Server. Make sure you have (a) reserved a fixed IP address for it in the AD's DHCP Service and you have placed the AD's IP address as the primary IP address in the DNS Server's field in the Network Preferences Pane (b) tested DNS fully and that OS X Server resolves correctly on the forward and reverse pointers for itself. Now bind OSX Server to the AD using the Active Directory plug in in Directory Access and an AD admin account that has authority for the Domain. Launch Workgroup Manager and you should see AD Users and Groups have 'flowed' into the /Active Directory/All Domains node. Quit out of WGM and launch Server Admin. Enable the AFP Service and set the authentication method to Any Method. Select Open Directory and change the Role from Standalone to Open Directory Master. You will be prompted to create the default Directory Administrator account diradmin (UID 1000). You should see the Kerberos Realm and search base fields autofill with the fqdn of the Server. Change both of these to reflect the fqdn of the AD Server. For example if the fqdn of your mac server is osxserver.addomain.com and the windows server is adserver.addomain.com then change the information presented in thos fields to ADSERVER.ADDOMAIN.COM and dc=adserver,dc=addomain,dc=com. As you can see you should only need to change the first part. Click OK or Continue and you should now have an OD Master that is not the KDC (Kerberos has been stopped). This is the state you want it be in before going any further. You can now 'kerberize' the AFP Service you started previously by selecting the kerberize button and using the same AD admin account you used to previously bind the server to the AD. To doublecheck if the AFP Service has been kerberized launch terminal and issue:
sudo kadmin.local -q list_principals
You should see an entry for [email protected] amongst others.
Now launch Directory Access and make sure the server's loopback address is listed in the LDAPv3 plug in. Make sure that the server is listed first in the Authentication and Contacts fields. Quit out of Server Admin and launch WGM. Navigate to the /LDAPv3/127.0.0.1 node and you should see diradmin waiting for you. Open another connection window in WGM and navigate to the /Active Directory/All Domains node. When you authenticate the /LDAPv3 node you use diradmin, when you authenticate the /Active Directory node you use the AD admin account. Create a Group in the /LDAPv3 node select the + icon and toggle between the two nodes as you select users or groups and add them to your /LDAPv3 node. Once you are happy select a preference to manage, apply desired changes and save the changes. This is better done on a client machine with the Server applications installed.
Back to your mac clients. Begin to join these to the LDAP node using the LDAPv3 plug in in Directory Access. Use the Server's IP Address or its FQDN if the DHCP Server is also doling out DNS information to networked clients. Its IP address should be good enough. Don't bother with authenticated binding and make sure clients are not using the OD master for authentication and contacts. Lastly make sure the Active Directory/All Domains and the /LDAPv3/OD Master IP address or fqdn are in that order for browsed directories.
Its best if you have a secure local admin account on all your mac clients and that each mac is named differently. Set this in the Sharing Preferences Pane.
Begin to test. If everything is OK you should now have mac clients logging into home directories controlled by AD as well as OD Managed Preferences being applied.
One final thing. Avoid using .local as the basis for the DNS Service. I realise in your environment you have no control over that. In which case make sure all mac clients have the AD's .local domain name in the Search Domains field in the Network Preferences Pane. If your clients have Leopard installed you should not have to bother as Leopard copes with .local name resolution better than previous versions of the OS.
As ever how successful you are and how long it takes will depend mostly on how well the AD is configured. There is no magic bullet that can be used on the mac side to fix a poorly configured AD environment. If everything is as it should be regarding the AD Server it should not take you longer than 10-20 minutes (after server installation) for the server and possibly 2-3 minutes for each client. It really should not take that long.
Does this help?
Tony

New users not showing up while trying to set folder permission settings

Server 2012
This is a new virtual domain server and file server in a starwind cluster, I just started migrating users last week.
This last weekend (two days ago) the cluster crashed while doing windows updates on this server. I have been unable to get it to download any updates since without crashing, not sure if that is related to this issue somehow.
I added some new users today and got them all logged in and their data transferred over. good. But then I went to this shared folder that everyone has a mapped drive too and tried to add them in the security tab of a sub folder but their accounts will not show
up when I search for them. Any account I added previously to last weekend show up, students, mine, etc.
even if I select the exact OU the accounts are located in, even if I type their whole name and domain. In AD the accounts are there.
If I log into the backup domain controller Their accounts show up there while in a folder security settings tab. They are listed in active directory on both domain controllers.
I have exhausted myself on Google search.
What the heck did I break?
Maybe I should run
DISM.exe /Online /Cleanup-image /Restorehealth
Not sure if I will lose any data doing that or what the repercussions would be..

Hi Dustin,
If the DC is having USN rollback issue, we can resolve it by demote then re-promote or restore the DC using a supported method such as using System State backup to restore.
More information for you:
USN Rollback, Virtualized DCs and improvements on Windows Server 2012
http://blogs.technet.com/b/reference_point/archive/2012/12/10/usn-rollback-virtualized-dcs-and-improvements-on-windows-server-2012.aspx
Best Regards,
Amy
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User not showing in Buddy List 10.9.4 Server/3.1.2

I have added a new user to our server, but for some reason they are not showing up in others' Buddy Lists to be able to message them on a local network. If I enable Bonjour they show there, and they are able to access the file server just fine. To make the situation more confusing, looking into the logs I see them appear to be connecting to the chat server correctly. Any ideas as to what may be wrong?
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: Authentication succeeded, mech: DIGEST-MD5 client IP: ::ffff:192.168.1.46 client port: 49190 username: krislg
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): checking user "krislg" access for service "chat"
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): mbr_check_service_membership returned 0
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: int od_auth_check_service_membership(const char *, const char *): user "krislg" is authorized to access service "chat"
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: [10] DIGEST-MD5 authentication succeeded: [email protected] ::ffff:192.168.1.46:49190 TLS
Aug 21 05:47:08 mavserve.local jabberd/c2s[3995]: [10] bound: jid=[email protected]/kris's iMac
Aug 21 05:47:08 mavserve.local jabberd/sm[3993]: session started: jid=[email protected]/kris's iMac
Thanks in advance!

I was able to message the user directly [email protected] and he received it fine, apparently he is just invisible in the Buddies window. Stumped.

New OID users not showing up in Outlook

Hello,
When I create a new user in OID the user does not show up in the Oracle-Global Address List on a particular machine. The user does show up in the web client and if I configure outlook on another machine with the same user info I can then see the new user. Does anyone know why machine 1 is not getting the new user info?
Thanks

Outlook caches the GAL entries, so you might need to download (refresh) your address book. In Outlook 2002, this is done by:
Tools -> Send/Recieve -> Download Address Book.
Depending on your settings, Outlook may get a new address book every time it starts up. This can be configured by:
Tools -> Options -> 0racle Connector -> Calendar:
check "Automatically refresh the GAL when working online".

Migrated user not showing up after migration assistant.

I had to reformat my hardrive on iMac. When I did I installed Mountain Lion instead of Lion which was on it previously. I migrated all files/user id from Time Machine using the Migration Assistant. But now I can't see my old user at login or in User's and Groups. The files are there but I can't access them without being able to login or at least give my new user permission.
How can I get to the old user?
I enabled Root User and there seems to be an "unknown user". After this an option to log into "other" user came up at log in, but my attempts at a password and name to log in failed. This "other" user and the "unknown user" are NOT showing in Users and Groups.
Please help!

We don't recommend to use Migration Assistant because it sometimes fails, like in this case.
If you don't want problems, go with the long way: erase the drive, reinstall OS X and restore the backup during Setup Assistant:
1. Hold Command and R keys while your Mac is starting to start up into Recovery, and open Disk Utility.
2. Select Macintosh HD in the sidebar (or your OS X partition), go to Erase tab and erase the drive.
3. Close Disk Utility and reinstall OS X.
4. When the installation finishes, Setup Assistant will show up, so follow its steps. It will ask you to restore data from a backup or another backup, so plug your Time Machine backup to the Mac (or a Mac) and follow the steps. The only user will contain the transferred data.
If you want more information about Setup Assistant > http://pondini.org/OSX/SetupLion.html

User not showing after restoring from time machine backup

I was having issues with my 2009 Macbook pro. took it to the Genius Bar. Diagnosistics all showed ok. (I had done troubleshooting before I had the appointment). They suggested wipe and reinstalll from my time machine backup. I agreed.
Returned home to do the reinstall. When I went to log in found that one of my user accounts did not show in the log in - only my main and "guest" accounts. On checking the "users" folder the user is present. It also does not show in the system preferences user screen but when I try to recreate it says it exists. Note I have done this wipe and reinstall with Mavericks
Help! Most of the content I have on my main BUT there are several things that are not.
Thank you for your attention.

Issue solved with visit to Genius Bar.
As I understand it here are the steps the Genius did. Attempt to create the account (system preferences->users) with the same information. It will say it already exists. Very carefully read the options. One will say use the existing account. BE CAREFUL because one option will wipe your data.
If you need to do this it might be worth the trip to the Genius Bar as you could wipe your data. One precaution I took was to bring a full copy of that user account onto my desktop (from the backup immediately before the wipe) in addition to the one in the user folder. Once we verified that the account was working I moved the desktop copy to the trash and again verified the account (just to be safe).
Hope this helps someone else.

Admin user not available in workgroup

When I set up my server, I first set up the main admin user, called 'admin'. This is the user used to login in to the server.
In Workgroup Manager, I created various users for web, mail, files haring etc. However the 'admin' user is not listed as one of the users in Workgroup Manager but is the only user is System preferences/Accounts.
Does it matter if I set a user in Workgroup Manager, called admin, or will break the system?
Thanks.

I would not prefer to have duplicate users with the same name around in multiple directories. (I tend to use host-local admin names for the local admin users.)
In WGM launched on the server, and located immediately below the Server Admin icon in the upper left of the WGM display, you'll see a small blue globe and a disclosure triangle and the text "Authenticated as ... to..." and you'll want to select that and explore the local directory.
In other words, when you're running Open Directory as a network accounts (domain) server, there are two user account directories. The local one that all Mac boxes have, and the networked one.

Created users not showing in beekeeper console

Hi,
After creating a user in the beekeeper console, this user does not show up in the "Users" entry. When I click on "Groups" (ALL_USERS), and then the members tab, I can see the user, and my succesfully registered device also shows up under Devices, but the Users entry just states "No Users".
The beectl list_users command does show my user.
Am I missing out on something here?
Thanks!

This problem should be fixed in 1.4.3. Did you upgrade, or is it a fresh install?
If the user was created, does it at least appear if you issue "beectl list_users" ?
--Ruben

Network users not showing up

I installed a clean 10.5 standalone server and put in two users. Then I went in WGM and upgraded to advanced mode and set up mobile home directories for these two users. After binding a clean 10.5 client machine, the login window does not show any of the network users despite saying the 'network accounts available'. What tools can I use to diagnose this problem?
Thanks for your help,
Tom

Called the friendly folks at enterprise support. They were having their own troubles getting their network users to work and basically told me to wait until 10.5.1. Is there anything wrong about upgrading a standard standalone server to an advanced configuration with regards to network users? I would prefer to go this route since the standalone server sets everything else up just the way I want it. How can I probe whether the client is getting all the required information through Open Directory?
Thanks in advance for any help.
Tom

Lync Admin Users not Showing up in Lync client

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