Calls Stuck in SAP BCM queue

Hi Experts,
Does anyone have seen this situation! I have two calls in queue on the online monitoring, But on CDT I have no calls in queue, Even if I have free agents the calls is not transfered!!!
When the clock strikes midnight the calls in queue disappears!
Please, help me to know why this happening!
Best Regards
Rodrigo

Hi,
Check if you're losing packages in your network, because these kind of failure causes the system to not have a registry of the call ending status written to the TAMContactDetail and TAMCurrentContactList tables.
After you discovery the root cause consult SAP Note 1819360 to clean up these called "ghost" calls.
Best Regards,
Heber Olivar

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Hi Rodrigo,
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support team suggested to use,
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[SAP BCM - Example Installation|https://websmp208.sap-ag.de/~sapdownload/011000358700000138292009E/6SP8_Example_installation.pdf]
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