Campaign Reports

Hi,
I am checking out the Campaign Reporting functionality.
I need to understand how the 'clicks', 'opens' and 'bounces' data is collected and what needs to be set up for this to be tested and demonstrated on a local PC set-up ( if possible )
I assume that Clicks should collect data where Users click on links set up in the mail
On opening a Campaign e-mail in the mailroot\Pickup directory I note that the URL for a Link I configured appears to be wrongly constructed and appears as:
http://localhost/common/controls/link.ashx?.......
instead of what I think it should be
http:..localhost/<WebtoolsInstanceName>/common/controls/link.ashx?......
have I got something wrong in the set-up
Can opens and bounces be simulated as well ?

James,
In a local environment you are definitely correct the Config Messaging Website needs to be populated with the URL for my local testing :
I entered http://localhost/<InstanceName>
and Now I can see Clicks and Opens data for the campaign - great!
a) Where is the detail of the clicks and opens stored in the Webtools database ?
b) I think it makes sense given the above setting that I can only detect clicks and Opens on the same LOCAL machine
c) I'd have thought that this URL field should also be populated in a live environment otherwise I can't see this functionality working.
now on to Bounces....
As I am only using a local SMTP server ( which I understand can only deliver mail ) do you think that bounces cannot be tested or have I more settings to make in the Messaging drop down for this to work?

Similar Messages

Campaign Report Clicks, Open, and, Bounces

How does WebTools determine the number of Clicks, Opens, and, Bounces on the Campaign Reports?
Thanks to all in advance.

I would be interested in the answer to this also.

E-mail Campaign Reports

Hi,
Is it possible to send e-mail campaigns through Webmail, but still obtain e-mail campaign reports through Business Catalyst?
I have some e-mail lists that I can only access through webmail, but require the reporting features that Business Catalyst provides.
Thank you,
Denise

Hi Manatee2013,
It's not possible to use your webmail account for mass mail-outs. This is against our email provider's policy and you may risk having your email account temporarily disabled. Please only use the email marketing campaign within the admin console of your site for this specific feature.
Note that within webmail you can export your address book. However you'd need to then modify the format of the exported file if you then wish to re-import this list onto your site as a mailing list.
Cheers.

CRM Email Campaign Report

Hi,
I am looking for a feasibility of BI-CRM report for email campaign.
which can give me following details :
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Can you tell me some datasource or even CRM database table where I can get above fields. Is this kind of data is available in CRM server.
regards
vivek

Dear Vivek,
We can get all the Email related information in 0CRM_ERMS_ITEMS data source.
Hope we can track all the requirements below..
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Best Regards,
Maruthi

Simple Email Campaign - Extracting reports

Hi everyone,
I have a simple email campaign running (still active) and I am wondering how you can export the clicks, opens of this campaign. I can't see it in Insights as a campaign and there's nothing in the settings apart from campaign audit, entry and exit lists.
Thank you,
Edina

That's actually a very good point to make. Here's why I think it might not be working. Originally, that "Create a Simple Campaign" option did not exist. That came about during a release at some point last year. Prior that point, the only "Campaign" option was the Campaign Canvas (Create or Open) and the Campaign reporting was setup to be very literal because there are also automation programs in the Program Builder.
So, to make a long story short, it sounds as though Eloqua, for reporting purposes is defying their own literary definition here by treating a "Simple Campaign" identical to the old email send option from the email builder. This being the case, I would recommend that for the time being, you use the Email Analysis reports in Insight to look at the clicks/opens/etc of the campaign. However, it is probably a good idea to bring it up to your Eloqua rep because now that they have expanded the definition of what a "Campaign" is they should be more clear in Insights.

How to create a report of email subscribers

Hello
This seems like a simple thing, but I've searched the forums and tried a few things in admin but can't work this out!
I have a very simple online form on my website with 'name' and 'email' - it is a newsletter subscribe box. I would like to provide a simple way for my clients to login to their admin and export this list of all subscribers but I am stuck.
I have tried in the REPORTS - CUSTOM REPORTS section - but the subscribe form does not show anywhere in the filter criteria so I can not pinpoint this form data on its own (the report I generated brings in the customers for ALL forms using the 'name' and 'email address' fields as I have 3 different forms on the website and ofcourse each form has these two fields)
I have also tried in: CRM - CASES - then filter by the 'subscribe form' - which is nearly what we need, it is a list of everyone who has used the form which is great, but it does not show their email address only the name and creation date, and if you export it as a spreadsheet it only shows this info.
We are after a simple spreadsheet or export file that just shows their name and email address.
Any help appreciated,
Thanks

You can create a custom report with Double Opt-In Status checked for your site's CRM database and it will generate a report which will include the list.
If you want to generate the report for specific form then repeat the same step and select the form from "Custom CRM Form Filter" which will include customers list who has used the form.( it should be standard form )
Rest if you are looking for customers subscribed for any specific campaign , then email campaign reports includes all the information.
Sanjit

Email Campaigns

Hey Guys ... I have a client that wants to use campaigns and he had 2 questions I didn't have the answer to.
1) How do the campaign reports that show campaign clicks, opens and bounces work? Is that automatically built into the emails or is there something extra I need to add or is there something I need to configure on the server. I've sent some test campaigns to myself by they never update the statistics.
2) When a campaign is sent to a existing BP (user), is there an activity generated for that BP or some other flag? The client would like to see how many campaigns a customer has been sent and when. I assume the data is available in the database that links users to lists and lists to campaigns but if a user is removed from a list, that will remove him for any record of having being sent a campaign email.
Steve

1) Clicks: Links are rewritten on the send to track all information through the WebTools system before sending the customer on to where they want to go.
Opens: These are not always effective especially these days, there is a transparent 1x1 pixel that gets placed on the message sent that needs to be viewed and when that happens information is sent back to the WebTools system.
Bounces: You need to have a POP3 account set up to receive all the bounced messages back to, that email box is then scanned and filed into the appropiate accounts and reports.
2) A record is put into the ContactLog table with a LogType="email" if successfull or a LogType="error" if not successful, it will be xref'ed by CampaignID, UserID or ProspectID, and EmailAddress there is no xref to ContactList so removing from a list will not remove Log Entries. There is a UI to view this info under Logs on the User Screen.

Campaigns run in multiple countries

My company runs many marketing campaigns in many different countries. I would like to be able to place a Country field (with picklist) or an Address block on the Campaign record page and then be able to select that to display, use as a filter in a list of campaigns or campaign reports. Can anyone give me an idea how this might be possible?
I find that the Campaign field setup and page layouts do not give this as an option. I could add a new "Country" field and make my own picklist but feel there is surely a better way than resorting to that.
Currently we try to put the country name in the Campaign Name but this is not always applicable.
Grateful for any suggestions,
Robyn

Thanks for the info, Arnold, but user country or region won't work for us, unfortunately. The campaigns are worldwide but set up, owned and run by users in only two countries. As we don't use Books of Business, this is not an option either.
Perhaps I should put up an enhancement request to allow for the use of the CRMOD Country field for the "home" of the Campaign. Currently, there is no option for this unless I create a field, set as a picklist, and create the whole picklist from scratch.
Ideally, a Campaign Address Block would be good as this would provide an area to enter the exhibition hall address for, say, a tradeshow as well, or the location etc for a magazine office if it was an advert. Might have a look at the possibility of an additional segment on the Campaign page to see if I can add an address block ..... ?
Regards
Robyn

Since Adobe Connect 9 hosted release missing filter date field in registration report tab

Prior to the new version we use to do the below steps and get a Filter Reports option. Now that option is missing. Is there another way to pull this report? Is this a bug and can be resolved? Am I missing something?
-Event Management
-Shared Events
-PREP Master 2011 1.0 (Name of our Main Folder)
-Click on PREP Master (Cty.) 2011 1.0 (Name of on demand stored in main folder)
--Reports
-Filter Reports
-Change Time, Later Time-One day behind time frame 12:00am start to 12:00am finished (Missing Date Filter)
(Date should have remained the same from Training report, no need to filter date)
-By Registrants (Attendance Report)(Missing Option/Replaced by Campaign Report)
-Download Report Data
If you go to the By Answers Tab you get the Filter Reports link. If you go to pull Training reports you get the filter link. But going to Event Management, locating the event, and then trying to pull a report on Registration does NOT give you filter reports like it use to. We need this.

HI
add that fileds in the all locations where you need it like
in internal table declaration , write statement , select statement
these are the main areas where you have to add that 2 fileds

Campaigns "Send One Off" Button

I have a slight issue with Campaigns in with WT2007 and the SendOneOff Button.
In Campaigns there is a Button and text field that allows you to send a single Email recipient a copy of the campaign. "Send One Copy To:" is the label as it's called.
When I hit the button it just brings me back to the same page, and the Email never gets sent. It does nothing. Does anyone else have this issue?
Sending campaigns works for me in general. If I assign a Contact List to the Campaign and send it out it works without a hitch.
The nice feature about the SendOneOff Button is that it allows you to send the campaign out without tagging it as sent.
I'm using: 2007.0.628.0
Thanks,
Jason

Also noticed under Campaign Report that the SendStart/SendEnd are not showing in Military time, or the AM/PM. I sent one out at 07:04:25PM and it's showing the following:
Send Start 2008-May-09 07:04:25
Send End 2008-May-09 07:04:25
The same goes for the colDate column on the Report Detail. (Sends, Clicks, Opens, Bounces)
Not a biggie, but it could be slightly misleading...
Thanks,
Jason

Campaign e-mails not being sent

Hi,
I am having a problem sending out e-mails from a Contacts List. The campaign report shows that all e-mails have been sent eg 5 when there are 5 contacts in the list. However the e-mails are not actually delivered. Strangely when I send a one off e-mail using the Send one copy to: function the e-mail is delivered. Are these methods using different services?
We are on SP1 Patch 1 and SAP B1 2007A patch 46
Can anyone help?
Regards Martin

We do have almost similar problem. This is on SQL 2008.
when sending a Marketing Campaign with contact list type Emailing List, the emails in the log file
of the campaign show as sent, but in reality no emails are received.
We have configuted the SMTP(from Config Settings), the port is open. We used different email servers
for a test, and none of them were able to solve the issue. All setup has been done according to
documentation. The DSN is configured as well.
As soon as we send the campaign, the email posts as send, the number of emails on the top of the
Campaign Screen on the Assign tab shows one email, and on the bottom is the time and date stamp of
sent emails. However, the Campaign REPORT shows no Sent messages and we have not received an email.
The client is using Microsoft Exchange with an outside provider.
Can someone helpout. We tried all the necessary steps can anyone help out on this issue.
Thanks.
Maddy

RELEASE NOTES R180 - scheduled for September 25th 2012

We are announcing a new Business Catalyst release, scheduled to go live on Tuesday, September 25th.
This release includes some great improvements to our module templates, new features for our email marketing system, admin interface improvements, a few infrastructure updates and lots of bug corrections.
Read through the following sections to get detailed information about this release:
Features and enhancements
Issues fixed by this release
You can jump to the corresponding section by clicking the above links.
Features and enhancements
Modules improvement
Starting with our September release, we have enabled users to use a html page or a static template as a module list template (layout) for all modules that are using templates today. The new addition allows partners to create different views for the same data for a personalize experience. To use this new functionality, just create a new module template and update your module properties by specifying the template to use.
Ex: {module_blogsitepost,2 template="/ModuleTemplates/Custom/MyTemplate.tpl"}
Note: although you can use any extension you feel comfortable with, we recommend using a .tpl extension for two reasons: help locate the template better and avoid having these templates being displayed in Page list.
Email marketing application improvements
This is release is packed with new features and enhancements to our email marketing system.
Dynamic modules in email campaign - you can include modules (a subset of 19 modules) in the Email Campaigns content; the system will render these modules right before the campaign is sent, making sure your customers always receive the latest content;
Fresh, new email templates - the release includes a set of new of new email templates that look much better; along with these new templates, the template selection page was re-done to show better thumbnails;
Improved recipients selection - we have improved the recipients wizard step, replacing the checkbox list with a smart search and select control; additionally, with this release you will be able to select multiple lists (including Customer Reports) to exclude from your campaign.
Improved campaign status screen - before sending the campaign, you will now be able to view the exact number of recipients before sending the campaign (Note: reports and list requiring a long time to compute will be approximated); additionally, while the campaign is sending, we are displaying a meaningful status, that indicates that the campaign is being sent.
Email clients reporting - the campaign report screen has also been improved to include a report showing you the email clients used to read your campaigns.
Admin console improvements
We have updated our new admin user interface and replaced the insert module and insert tag panels with the new Business Catalyst toolbox almost everywhere. With the new toolbox we'll make it easier for partners and business owners to insert and customize module or tags into pages, templates or system emails. The toolbox user interface will opened by default for partners for faster access to tags and modules.
Other changes
Some FTP improvements (better error codes, performance, etc) and SFTP support
DNS improvements (support for setting up Google Apps email out of the box, several bug fixes)
When you change your email address on adobe.com, it syncs automatically with BC
Various improvements of the caching engine for static assets
Issues fixed by May release
Issue 2869695 - Fixed an issue that broke the comments submitted by visitors by placing <br> tags after a random number of characters;
Issue 3317538 -     Fixed an issue preventing the social media modules from being reinitialized after pressing "Add to cart"
Issue 3317105 -     Files with spaces in the name do not get invalidated properly on FTP/API delete
Issue 3317478 -     Fixed an issue causing hardcoded http paths to generate security alerts when on https
Issue 2567045 -     Fixed an issue with Product Purchased with Details data field
Issue 2567131 -     Fixed an issue causing web app creation forms to generate [No Name] duplicates
Issue 3319245 -     Fixed the search function on Help & Support
Issue 3320623 -     Fixed an issue causing decimal prices to be incorrectly saved when editing/creating an order in admin and having the site admin language set to a country language that uses "," as decimal separator instead of "."
Issue 3325526 -     Fixed an issue causing the CRM Session verification to fail for session IDs that contain +
Issue 3162093 - Fixed a problem [AdminV4] HTML files for campaigns can't be edited
Issue 3009528 -     Updated multiline fields to allow line breaks
Issue 3010606 -     Changed FTP blog layouts listing to properly handle cases of invalid layout group names
Issue 3315646 -     Fixed an issue causing {tag_blogcategorylist}to not limit the number of results as set
Issue 3316323 -     Small bug/improvement at offline payments on copy/pasting the PDF password
Issue 2900590 -     Fixed an issue causing a correct web app item address to change to another one on some sites
Issue 3319299 -     Fixed some performance problems causing Edit Web Apps Settings -> Autoresponder interface to freeze
Issue 3320422 -     "Free shipping" not validated when enforcing shipping validation
Issue 2918069 -     Cannot save values properly for webapp items when the custom field uses comma separated checkbox list, and it has more then 265 characters for the list of values
Issue 2925458 -     Web App edit form is adding "X_" to the existing classes inside the description field. Every edit will add another x_ ending up in something like class="x_x_x_classname"
Issue 2567035 -     Can not list files in FTP when there are invalid characters or similar in the directory
Issue 3313655 -     Import fails if the username column values are already in the CRM
Issue 3315485 -     Varnish cache is not invalidated when overwriting files with %20 in the path
Issue 3315372 -     When adding a new item in the admin the address fields is pre-populated
Known issues and limitations
Product list layout outputs the products using an unordered list, requiring CSS for better formatting
Favorites module does not support multiple templates (layouts)
Module detail views do not support multiple templates (layouts)
Recursive modules are not supported in email campaign preview
Dreamweaver design view, ignores the custom template and always renders the tags from the default template (layout)
For more information about this, follow the release announcement on the Business Catalyst blog: Introducing our feature packed September release!

Thanks Mario, what is missing from the post and this notification is a fundamental pieces of information "TIMES". This is not just your info but also the release by Jackson Palmer on the blog - totally missed there also
We need to be notified of the sceduled timing of this release not just a vague date which is not specific globally
25th but we are global - what time specifically 0100am PST is very different to 1030pm PST , the latter being 26th in AU
Why - because campaigns scheduled for around this time can be impacted, and also if the sites go offile during the maintenance window campaigns can be a wasted exercise.
Previously mid week schedules have been a matter of heated discussion, yet the support guys say that schedule ahas not been decided upon
Not planning is planning to fail, and we have witnessed that all to ofetn in the past. BC unfortunately has a history of failing to plan and inform, and this does little to activate confidence in the community.
I have discussed with Dragos on numerous occassion how the missing ingridents at BC like communication, UX, planning and most importantly understanding from the customer perspective (rather than backroom coders).
eg at 645am 26th of Sept 2012 we have a email campaign scheduled ( and can be rescheduled ), the issue I see is without your maintenance window timings being published in a timely manner how can we tell if we move to a sooner or later timing. You have to agree it is disasterious marketing to blast out a campaign and find systems down when customers open newsletter offers and want to shop then.
If the time schedule is listed somewhere else even more shame that it is overlooked as an inclusion here plus that Chat team are not informed and kept up to date and the blog is just fluff sales and chest beating. That is not support of partners regargless of paid or free status.
To much time is wasted with this sort of unthinking about unpublished / incomplete notifications, Live chat guy wasted > 15 min of his and my time becuase they don't know either, how many others are being inconvenienced by fialing to plan and notify information to act upon, this communication in the blog is good info but by itself useless and creates more doubt and lack or faith. Just look at the "hope in the comments"

Patch 11 now available for download

As you can see, patch 11 contains many many fixes and some new functionality. Thanks to everyone on the SDN for contributing!
Highlights
- Login name now able to be edited by either user or merchant
- Orders placed for the Internal BP, containing the sales people, users, etc from B1 will no longer synch and a message will show in the synchlog
- Several fixes to opportunities
- Install plugin button appends stored proc instead of overwrite
Fixes include:
Note#
[1242678 - Added support for Switch, Maestro and Solo|https://service.sap.com/sap/support/notes/1242678]
[1242677 - My Account->Account Transactions do not show current day |https://service.sap.com/sap/support/notes/1242677]
[1242675 - Opportunity conntact list does not refresh on BP change |https://service.sap.com/sap/support/notes/1242675]
[1242674 - Web Tools license error randomly appeares on website |https://service.sap.com/sap/support/notes/1242674]
[1242673 - Displayed document type is wrong on doc linked to activity |https://service.sap.com/sap/support/notes/1242673]
[1242612 - Search returns incorrect number of results |https://service.sap.com/sap/support/notes/1242612]
[1242611 - Tentative checkbox on meeting activity does not synch |https://service.sap.com/sap/support/notes/1242611]
[1242608 - WT throws error if no industry is specified on prospectmerge|https://service.sap.com/sap/support/notes/1242608]
[1242607 - Reminder on activity is incorrectly synchronized |https://service.sap.com/sap/support/notes/1242607]
[1242605 - Activity linked to opportunity to B1 corrupted B1 database |https://service.sap.com/sap/support/notes/1242605]
[1242604 - Calendar control in Today->Pending activities does not work |https://service.sap.com/sap/support/notes/1242604]
[1242592 - Termination date of service contract is set after synch |https://service.sap.com/sap/support/notes/1242592]
[1242590 - Website times out by Request timed out error |https://service.sap.com/sap/support/notes/1242590]
[1242521 - Updating opportunity with more stages in B1 fails to synch |https://service.sap.com/sap/support/notes/1242521]
[1242518 - Page ~/admin/focus/OrderDetail.aspx should be removed|https://service.sap.com/sap/support/notes/1242518]
[1242516 - Related document on opportunity does not work on sych WT->B1|https://service.sap.com/sap/support/notes/1242516]
[1242514 - SECURITY Dangerous component exists on WT instance |https://service.sap.com/sap/support/notes/1242514]
[1242471 - WeightTotalUnitCode added twice on upgrade from patch 8|https://service.sap.com/sap/support/notes/1242471]
[1242470 - Malfunctioning paging navigator (Campaign Report Detail) |https://service.sap.com/sap/support/notes/1242470]
[1242468 - Coupon without any requirements defined isn't accepted |https://service.sap.com/sap/support/notes/1242468]
[1242467 - Coupon limit per user does not work if user was logged out |https://service.sap.com/sap/support/notes/1242467]
[1242466 - User can view documents linked to another BP |https://service.sap.com/sap/support/notes/1242466]
[1242401 - Field ZIP is not required on address detail of BP in WT |https://service.sap.com/sap/support/notes/1242401]
[ 1242400 - Last visit on user is displayed twice |https://service.sap.com/sap/support/notes/1242400]
[1242399 - Full Name password synch does not work for sales person |https://service.sap.com/sap/support/notes/1242399]
[1242398 - Objects synching one way cannot be used in a synch plugin |https://service.sap.com/sap/support/notes/1242398]
[1242396 - Delivery date on Quote incorrectly set on synch from B1->WT|https://service.sap.com/sap/support/notes/1242396]
[1242338 - Priority and Source of Opportunity are not synchronized|https://service.sap.com/sap/support/notes/1242338]
[1242336 - Synch overwrites code for opportunity competitor |https://service.sap.com/sap/support/notes/1242336]
[1242335 - Base price not considered for pricelist with empty price|https://service.sap.com/sap/support/notes/1242335]
[1242106 - Bounce report was not updated if failed email returned |https://service.sap.com/sap/support/notes/1242106]
[1242105 - Create Activity on Opportunity redirects to incorrect page|https://service.sap.com/sap/support/notes/1242105]
[1242082 - Adding linenote to order before saving row raises error |https://service.sap.com/sap/support/notes/1242082]
[1242081 - Several strings have been corrected in application |https://service.sap.com/sap/support/notes/1242081]
[1242078 - Item groups is incorrectly assgined to item on update in WT |https://service.sap.com/sap/support/notes/1242078]
[1242077 - Quantity field missing on Quantity list category type |https://service.sap.com/sap/support/notes/1242077]
[1242075 - Quotation total does not update when updating quantity|https://service.sap.com/sap/support/notes/1242075]
[1242001 - Web Tools does not allow to change login name synched as ID |https://service.sap.com/sap/support/notes/1242001]
[1242000 - WebTools raises error on purchases on internal account |https://service.sap.com/sap/support/notes/1242000]
[1241999 - Clicking Install Plugin can break other installed addons|https://service.sap.com/sap/support/notes/1241999]
[1241998 - Link between activity and service call is lost in WT|https://service.sap.com/sap/support/notes/1241998]
[1241996 - Tax should not be applied to handling on synch from WT->B1|https://service.sap.com/sap/support/notes/1241996]
[1241805 - Web UserID is not set correctly after synchronization|https://service.sap.com/sap/support/notes/1241805]
[1241752 - Change of user's e-mail doesn't update contact list |https://service.sap.com/sap/support/notes/1241752]
[1241750 - Shipment notification email not sent|https://service.sap.com/sap/support/notes/1241750]
[1241749 - New address on Quote is not correct when saved|https://service.sap.com/sap/support/notes/1241749]
[1241747 - Cannot reassign service call from queue to user in WT|https://service.sap.com/sap/support/notes/1241747]
[1241665 - Install Plugin is enabled when there is no connection to B1 |https://service.sap.com/sap/support/notes/1241665]
[1241600 - New checkbox to calculate sales BoM as assembly on Web Site|https://service.sap.com/sap/support/notes/1241600]
[1226689 - Threat Level of competitors from B1 is not synched to WT|https://service.sap.com/sap/support/notes/1226689]

Please be aware that in patch 11 the requirement that a delivery have a tracking number associated with it was lifted per multiple customer requests. Meaning, all deliveries that synch to web tools from B1 will trigger the messaging service to send a delivery notification if so enabled.
So, if you have deliveries in B1 that have no tracking number on them, when they synch to Web tools they will send the delivery confirmation email. Basically any delivery that exists in Web tools that does not have a tracking number has never been sent, and after patch 11 will be sent, so you may end up sending delivery confirmations to your customers for orders that were placed years ago.
Obviously this is not good. What you can do is use a local smtp server, which is recommended anyways, and monitor the pickup folder for emails that would be sent out. Pause the local smtp server BEFORE you upgrade to patch 11, watch the pickup directory and manually delete any emails that you don't want to go out.
As there may be a large number of emails that you do not wish delivered, you may wish to perform a search on that folder for files containing the text of the undesired emails, such as "Your order has been shipped". Move those emails to a seperate folder, then search for any emails that do not contain the current date, or the dates that you know delivery notifications have not been sent for. A great tool for this is Total Commander, and it's free.
There is also a switch in the Admin - config settings - messaging page that you can use to disable the sending of shipment notifications entirely. But make sure you restart the messaging service after you change this setting as the old setting might be cached in the service.

WebTools 2007 - Messaging Set Up

Hello everyone,
Are there any instructions to setting up messaging in WebTools 2007? I am using patch 4, but cannot find any documentation out there to set this up. If someone could please point me in the right direction it would be greatly appreciated.
Thank you,
Kristen

Hi Fristen,
I just been working through this and finally have most of it working. The key for me for outbound emails was to use the local SMTP server instead of trying to send straight out to an external smtp server.   If you haven't done this I'd suggest:
1. admin/common/webconfig/webconfigs.aspx - Messaging options
    - Make sure you have C:\Inetpub\mailroot\Pickup (or relevant path for your local SMTP server pickup dir).
    - Make sure you have no value in the SMTP server host field (so it uses the local pickup dir)
    - Make sure you have any options tcked you need for sending emails (campaigns, orders, deliveries etc).
2. In IIS, for the SMTP server properties, go to the Delivery tab (windows server 2003) and choose advanced. You need to
   set the smart host value to the external SMTP server.
3. To test from here, firstly stop your local SMTP server and run your scenario. WebTools should generate the outbound
    emails and leave them in the Pickup directory. Open one and check the content is as expected.
4. Restart your SMTP server and it should send out the pending emails. If that works, but they never arrive you may have
    spam filtering or something else outside of webtools intercepting them.
The only loggin I know of is under Program File\SAP\SAP Business One Web Tools\Installer\logs. The current.log is an XML log capturing the high level steps of messaging. It will only tell you which phases of messaging it's going through though - I don't believe there's any way to enable low level loging.
Good luck with it. I have all the above working fine, but have not been able to get processing of bounce emails working - which is needed for campaign reporting. If you get that working I'd love to hear that!

Obiee 11g - Formula between fixed date and variable date

Need some advice please, I’m trying to modify a campaign report for Marketing so we can track over different periods of time. For example
Start Date +7 days (all volume within this period)
Start Date +28 days ( all Volume within this period)
And so on and so on….
BUT I’m struggling to use a formula that will do this. The start date for a campaign will always be different hence why we want capture everything between Start Date + (what ever number of days are set). In the report we have a start date, campaign name and number converted to application (Measure). Any help here would be brilliant lol. At the moment when we go into the report, it gives us the measure count to date. We just want to split it down over different periods basically.

I assume we are talking about PCR for payroll. In this case look at documentation for operation NUM:
OOOOOO
Xnnnnn
X     Table
nnnnn Table field
nn    Date type 'nn' from the Date Specifications infotype (0041)
     Date types are taken from table T548Y.
Your operation would look like:
NUM=Faaesb
      F          Fixed indicator for deadline calculation
       aa           Date type: Start date of period to be
                    calculated; if the date type is not 'nn,'
                    the second position is left blank.
         e          Unit, in which the duration is calculated:
                    T = days
                    W = week
s         End date of period to be calculated:
          (blank) End of current payroll period
          J        End of current calendar year
          A        Start of current calendar year
          B        Start of WPBP period
         No other specifications are possible.
So it depends on what kind of fixed date you need.
Hope it helps,
Carlos.

Campaign Reports

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