Email Campaigns

Hey Guys ... I have a client that wants to use campaigns and he had 2 questions I didn't have the answer to.
1) How do the campaign reports that show campaign clicks, opens and bounces work? Is that automatically built into the emails or is there something extra I need to add or is there something I need to configure on the server. I've sent some test campaigns to myself by they never update the statistics.
2) When a campaign is sent to a existing BP (user), is there an activity generated for that BP or some other flag? The client would like to see how many campaigns a customer has been sent and when. I assume the data is available in the database that links users to lists and lists to campaigns but if a user is removed from a list, that will remove him for any record of having being sent a campaign email.
Steve

1) Clicks: Links are rewritten on the send to track all information through the WebTools system before sending the customer on to where they want to go.
Opens: These are not always effective especially these days, there is a transparent 1x1 pixel that gets placed on the message sent that needs to be viewed and when that happens information is sent back to the WebTools system.
Bounces: You need to have a POP3 account set up to receive all the bounced messages back to, that email box is then scanned and filed into the appropiate accounts and reports.
2) A record is put into the ContactLog table with a LogType="email" if successfull or a LogType="error" if not successful, it will be xref'ed by CampaignID, UserID or ProspectID, and EmailAddress there is no xref to ContactList so removing from a list will not remove Log Entries. There is a UI to view this info under Logs on the User Screen.

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When I send a webpage via email, some of my recipients are unable to see it properly. The website was made with iWeb, and a Mac person advised me this was the best way to do an email campaign with iWeb, but it's not working for a lot of my customers - why

I have recently created a website for my family's business. When we bought the Macbook the guy in Apple said the best way to send an email campaign to our mailing list was to publish a hidden page, find it in the browser on Safari, then share it via email, so that is what I do. For most of my customers this works fine, however I have a number of people each month who cannot see any of the content of the email. I have added an 'If you can't see this email properly...' link at the top of the page, with no shapes or images etc near it, but even that does not appear for them.
I am a self-taught novice unfortunately, so haven't a clue what the problem is. I'm not sure of the operating system, but we bought the Macbook in May and it has all the recent updates installed. I have just had a new baby so can't get into the store fdor a one-to-one, so if anyone could explain why this happens / what I can do about it, I would be very grateful! Thanks!

If you think getting your web pages to appear OK in all the major browsers is tricky then dealing with email clients is way worse. There are so many of them.
If you want to bulk email yourself, there are apps for it and their templates will work in most cases...
http://www.iwebformusicians.com/Website-Email-Marketing/EBlast.html
This one will create the form, database and send out the emails...
http://www.iwebformusicians.com/Website-Email-Marketing/MailShoot.html
The alternative is to use a marketing service if your business can justify the cost. Their templates are tested in all the common email clients...
http://www.iwebformusicians.com/Website-Email-Marketing/Email-Marketing-Service. html
"I may receive some form of compensation, financial or otherwise, from my recommendation or link."

Follow-up email triggered on email campaign click

I am wondering if it is possible for a follow-up email campaign to be triggered once someone has clicked a link in the previous email.
For example, I want to send out an email to subscribers of an email campaign, with a link to an informative webinar. I then would like only those that have opened the email, and preferably clicked the link, to be sent a follow-up email (a day or 2 later) with extra contextual information that assumes they have watched the video.
My needs are not limited to this example, but hopefully you get the idea.
How might I go about doing this?

Hi Dayle,
You can't trigger campaigns based on a user's interaction with the e-mail content itself, if it points externally, but you could try to redirect the user to a BC page where you could auto subscribe him to a "follow-up mailing list" before redirecting to the video itself, as per your scenario (or having the video embedded there). In regards to enabling the webform to properly autosubmit the apropriate information, you could build the link by this pattern: http://yourBCwebsite.com/landingpage?email={module_emailaddress}&fullname={module_fullname}. This way the url will be different per each user clicking it, but it will point to the same page. On that page you can prepopulate the subscribe form fields with {module_url,email} and {module_url,fullname}
Kind Regards,
Alex

Hard Bounces from Email Campaigns

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hi,
Is anyone else experiencing problems with hard bounces when sending a campaign to a large database? ie 1000 recipients
Is there an easier way to invite them to double opt in than clicking on each person individually and sending it?
I've also noticed the live feed is not accurate when sending out email campaigns.
Thanks,
Tammy

Hard Bounces - Email Campaign

My client sent out an email campaign to 81 recipients. The campaign generated 25 hard bounces. Is there a way to get more detailed information about the reason for these bounces? We are trying to evaluate this result -- a high rate of hard bounces (over 30%) Your reporting does not provide much information.
Thank you.
Catherine

Hello Catherine,
Please submit a case if you haven't already on this so we can investigate further with the following details...
Site URL
Email campaign name
Is this happening with any other campaigns/sites?
If there is any specific domain emails for hard bounce, please mention that.
We'll may need to look into this further.
Thank you,
Sanjit

Simple Email Campaign - Extracting reports

Hi everyone,
I have a simple email campaign running (still active) and I am wondering how you can export the clicks, opens of this campaign. I can't see it in Insights as a campaign and there's nothing in the settings apart from campaign audit, entry and exit lists.
Thank you,
Edina

That's actually a very good point to make. Here's why I think it might not be working. Originally, that "Create a Simple Campaign" option did not exist. That came about during a release at some point last year. Prior that point, the only "Campaign" option was the Campaign Canvas (Create or Open) and the Campaign reporting was setup to be very literal because there are also automation programs in the Program Builder.
So, to make a long story short, it sounds as though Eloqua, for reporting purposes is defying their own literary definition here by treating a "Simple Campaign" identical to the old email send option from the email builder. This being the case, I would recommend that for the time being, you use the Email Analysis reports in Insight to look at the clicks/opens/etc of the campaign. However, it is probably a good idea to bring it up to your Eloqua rep because now that they have expanded the definition of what a "Campaign" is they should be more clear in Insights.

Email Campaign Execution: Contact person Relationship

Hi All,
I created a target group which contains a list of Contact Persons. I am testing executing an email campaign against this target group.
This contact person also exists as a relationship to a prospect.
The email address maintained on the contact person master data may be different from the email address maintained on the relationship. Our end goal here is to execute the email campaing against the addresses maintained on the relationsip and not on the master data. When I execute the campaing, it sends the email out to the address maintained on the contact person master data. Do you know what I can do for it to pick up the email address maintained on the relationship? Is it standard CRM functionality for it to pick up the email address from the master data rather than the relationship?
Any comments/help on this would be greatly appreaciated.
Thanks!
Kiran.

Hi!
I know that has been a while since you two resolved these question, but can someone give me a hint with this?
I'm facing a similiar question... I need to send campaign mails to contact persons (to the relationships contact mails). But i can not see any B2B flag... Can someone please tell me where can i check this field? (I'm working with CRM 7.0 (and Webclient UI))
Thanks in advance
Inês
Edited by: Inês Mendes on Sep 9, 2011 5:28 PM

CRM Email Campaign Report

Hi,
I am looking for a feasibility of BI-CRM report for email campaign.
which can give me following details :
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Can you tell me some datasource or even CRM database table where I can get above fields. Is this kind of data is available in CRM server.
regards
vivek

Dear Vivek,
We can get all the Email related information in 0CRM_ERMS_ITEMS data source.
Hope we can track all the requirements below..
No of mails sent.
No of mails delivered.
No of mails solicited.
No of duplicate mails.
No of bounced mails.
Best Regards,
Maruthi

How to create activity template for email campaign in CRM 5.0

Hi,
I tried attaching only a simple activity transaction type (Z005) to communication type email in SPRO > CRM > Marketing > Marketing Planning and Campaign Management > Campaign Execution > Define communication medium.
After doing this, I was expecting that when I execute my campaign for channel email, emails will be sent to the customers and activity transactions of type Z005 will be created for each outbound email.
Activity transactions are created, but I think I would like to maintain more details (description, responsible org etc.), which should be possible using activity template.
I am struggling with creating activity template. I created a normal transaction of type Z005 and tried to maintain it as a template (which was obviously wrong), and the system gave me a message that I need to attach a template transaction of template type D.
How do I create an activity template of type D?
Any help would be appreciated.
Regards,
Kaushal

Hi Kushal,
As your are in CRM 5.0 you can create Activity template from SAP GUI. Just execute CRMD_ORDER and select your Activity type (ZOO5) and in Menu click on Extras->Template->Create just enter required details such as (description, responsible org etc.) save the template it will create Activity template number. While creating Email Campaign just enter activity template number.
Execute Email Campaign it should create Activity with required details.
Regards,
Dipesh.

Has anyone tried to send a form in an email campaign?

I am looking into sending a form for prospects to fill in an score themselves. When I send the form via the email campaign the fields fill but the information does not post.
Is this possible?

They don't work reliably in email. See this link for more info: http://www.campaignmonitor.com/resources/will-it-work/forms/

Is there a way to show / hide email campaign newsletter opt-in form based on current opt-in status?

We have a secure zone with email campaign opt-in as both a part of the registration form and as a stand alone form for users logged into the secure zone.
We want to only show the opt-in form to users who are not already registered for the campaign, but cannot find a way to do this via modules / tags / liquid / API.
I have searched the forums and cannot believe this is not possible. If not possible, it should be put on the list of development requests.
Is this possible and if not, any suggestions?
The best workaround I can think of is to use a CRM field to track campaign opt-in status and then js/css or liquid to show / hide the form.
Thanks.

You won't be able to have a page showing 24 charts per host.
I really think that it is a bad idea to create a group per host, just to have the ability to add many charts.
The maintenance effort will be a big penalty.
Regards
Rob

How can I get the Email Campaigns Blog module to display correctly in Outlook?

I'm having a bit of trouble with this. I've used the email campaign builder to build a campaign; added the blog module to it and applied a custom template to it so that it should display correctly, but outlook has other ideas...
Here's what it should look like:
and here's what outlook gives me:
this is built within tables and the tables and cells all have set widths of 520px, yet the blog module seems to ignore this and somehow sit outside of them, breaking the template (BUT only in outlook).
Is this a problem anyone has experienced before?
Any ideas on how to fix it?
Thanks
Sam

HTML Email Campaign design is still a very tricky beast. There are no standards like the makers of the major web browsers have been pushing for and adhering to over the years for web designers so since there are any number of email clients like your native mobile phone email clients, desktop clients like Outlook and Thunderbird and then web-based email clients like Gmail, Yahoo!, etc. there's no standard to display HTML in emails so each client does things differently.
Outlook and Gmail in the past have been the worst offenders. Fixing it is nothing simple. You need to go into your markup and make sure every table has a width set both in the inline STYLE attribute as well as the WIDTH attribute on the TABLE element.
Outlook 2007 and 2010 are both horrendous at displaying HTML uniformly- as it relies on the Microsoft Word rendering engine. Most of the time for my clients I tell them that if the end user can read and click links in Outlook then it's a win-- they're used to seeing horrible formatted emails no doubt. But, if you find most of your email list is using Outlook (corporate/enterprise customers) then you should keep tweaking it.
It's impossible to tell from screenshots what the issue is-- it's likely a markup issue if there is one.

Email campaign with picture in email body

Hello All,
I have searched for email campaign in BYD system but couldn't find anything like that.
We want email campaign to be run from SAP System (just like mail merge) in which email body can contain picture or .jpg file.
May i know about this? or any html code for adding picture in email body?
Please help, Thanks

Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app completely : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Also do a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Creating a HTML document for email campaign

I need to send an email campaign and it has to be in HTML. I tried to export it from keynote, open the file in Safari and paste the way to the email message. Obviously it didn't work out well. Any help?? How can I create a HTML document ready to email and be seen as I see it, by the recipient?

Hi Ariel,
try a xstring to string conversion:
DATA: conv TYPE REF TO CL_ABAP_CONV_IN_CE.
conv = CL_ABAP_CONV_IN_CE=>CREATE( input = Xcontent ).
conv->READ( importing data = content len = len ).
regards,
Ulli

Automated email campaign

Hello all,
We are attempting to setup a simple automated email campaign (CRM 4.0), but we seem to be missing a step.
We have a campaign with a campaign element that has a target group assigned and a channel of Email. We can test the channel successfully from within the Marketing Planner (the email gets sent). So we know the email infrastructure is working.
When we transfer the target group to the channel (either manually or via workflow), an email list is created (as checked by crmd_email_list), but no emails are sent. Is there another job that needs to be run to actually send the emails?
Thanks!

Hi Kori,
please check the TRX SCOT , to see if Mails are sent out correctly.
Over there you have to customize your mail server for the mails you send out.
Particularly check in options "default domain".
Hope this solves the problem. Please reward with points if helps.
AndreA

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