Can a reward certificate be applied after a P.O.S pick up is ordered online due to forgetfulness?

I purchased a T.V. online and forgot to check my reward points prior to checkout and payment. Can the transaction be voided at the register and reinstated using the certificate also. Points on the account were not received from current transaction and I used both a gift card and debit card during checkout.

Hi Russ,
Congratulations on your recent purchase! I hope the new TV is performing as you hoped so far.
We aren't able to change the payment method of existing purchases, so you would unfortunately need to return the TV and re-purchase it if you'd like to use your My Best Buy certificates. While it's likely that the TV will need to be present to process a return/exchange, a manager on duty at your local store may be able to assist you with just the receipt. Please also keep in mind that all refunds are processed in the same form as original payment! If you no longer have the gift card you used on the original purchase, then a replacement gift card would need to be issued.
Let me know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Is the 20% discount added before or after a reward certificate?

Hello again. I got another question regarding the 20% discount. Is the 20% discount added before or after a reward certificate. So say for example, if I purchased a game for $60 and I had a $20 certificate, would my 20% discount activate first? Thus making the price 47.99 and then the $20 certificate reduced from that, making it 27.99 total. Or would it be the opposite and the certificate reduces off the $60 game first resulting in a grand total of 31.99?

Hey again JRxPHANTOM,
Good question! My Best Buy reward certificates are considered to be a form of payment, so they're applied to purchases after any applicable bundle pricing or discounts. Unlike traditional forms of payment though, they're applied before sales tax is calculated.
Here's how it would work using the example you provided (a $60 game, 20% Gamers' Club Unlocked discount, and a $20 reward certificate):
The base total is calculated ($60.00)
Your GCU discount is applied ($60.00 - 20% = $48.00)
The reward certificate is applied ($48.00 - $10.00 = $38.00)
Sales taxes are calculated ($38.00 x local rate)
The remaining balance due would then be collected, as with any other purchase.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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An order paid with Reward Certificate was never fulfilled. Do I lose my points?

Hello,
I placed an order on May, 22. Total for this order was $17.92 (paid with credit card) + $20 (using reward certificate). I received an e-mail confirmation saying that my order was shipped a day after that. I waited two weeks for my order to arrive, which never happened.
Few days ago I contacted CS by e-mail trying to find out what the issue was, they refunded me the $17.92 only. They never mentioned what was going to happen with my $20 reward certificate. Do I lose that? I don't think that is fair considering it was not my fault that the items never showed up.
Can someone please shed some light on this?

Greetings NosajThing,
Thank you for posting with us! My Best Buy Certificates may take up to a few days (3 – 6) to be credited back on your account when a cancellation happens. I apologize if you haven’t received those points back on the account even after reaching out to us with your concern.
I took some time to review your order by using your email address on your profile. From what I can see, it seems as though your order was “shipped” and a credit of $17.92 posted back on your credit card. I would be interested in finding out if the order was lost during delivery and if this was the main reason you had contacted us in the beginning. If so, I would be happy to continue working with you once more details are provided.
In order to do so, I have sent you a private message. You may view it by logging into the forum and clicking on the envelope in the upper right-hand corner of your screen.
Thanks,
Arian|Social Media Specialist | Best Buy® Corporate
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Can I use two rewards certificates in one transaction at a Best Buy store?

Since you have to spend at least the value of the My Best Buy reward certificates before tax and shipping, I thought it would be best to issue the certificates in smaller amounts (maybe $5 instead of $15). If I do that, and I have multiple certificates of $5, can I redeem them all toward a single purchase? For example, if I want to buy a video game, can I apply multiple $5 reward certificates toward that purchase?
Also, can My Best Buy reward certificates be used toward a pre-order of a game?
Are there any restrictions on what they can be used for, other than not being able to be used for Best Buy gift cards or e-gift cards?
Thanks for answering my three questions about My Best Buy Rewards

Hello kre1997,
Those are three great questions! Let me see if I can help provide answers.
As long as the certificates are valid, you can apply two to a single purchase.
A certificate can be applied to a pre-order, but only on BestBuy.com.
The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
Thank you for posting to the forum, and please let me know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
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Can I stack two reward certificates?

I want to pick up a new mouse at bestbuy and I was wondering. I want to price match the Logitech G502 from Amazon and then I would like to know if I would be able to use two of my reward certificates? One is $15 and the other is $5. Would the bestbuy store give me any problems? Seeing that I'm price matching and using two of my reward certificates. Kind appreciated. Thanks

Hello kre1997,
Those are three great questions! Let me see if I can help provide answers.
As long as the certificates are valid, you can apply two to a single purchase.
A certificate can be applied to a pre-order, but only on BestBuy.com.
The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
Thank you for posting to the forum, and please let me know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
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Can a Password be set to apply after a Field Entry on the PDF form?

Can a Password be set to apply after a Field Entry occurs on the PDF form? Thus requiring a Password after the PDF document is closed with a Field Entry, and requiring the Password upon re-opening the PDF document

It might help if you provided more information about what you're trying to accomplish. Do you want the field value to somehow be encrypted, or do you want the field to be locked to prevent further changes to it?

Reward Certificate missing after canceled order

I tried to make an order and I used a $10 certificate that expires today May 31st. When I submitted the order it said the system could not process certificates at this time. I canceled the order and now the certificate is missing and when I try to manually add it a message says that it has already been used.

Good morning xsupertate,
I am sorry to hear that you may have had trouble while trying to redeem a certificate on BestBuy.com. It seems like the error you experienced after submitting the order caused the certificate to appear as having been redeemed; however, the order never actually went through. Being that the order was not processed, you should see the certificates point value repost to your My Best Buy™ account within 3 to 6 business days.
To ensure your account is up-to-date and see if there are any other questions I might be able to answer for you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope icon located at the top of the page.
Thank you for reaching out to us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing reward certificate after cancellation.

I canceled an order 10 days ago that used two reward certificates, but I only got one back the next day after cancellation. Is it possible to get the other one back or is it lost for good?

Good morning greyfox and tanis,
Thank you for reaching out to us on the forum!
A certificates point value should usually repost to a member's My Best Buy™ account within about 3 to 6 business days following a return/exchange or cancellation. We would need to allow a full 6 business days before considering other options.
I would like to go over each of your accounts with you in greater detail to ensure they are up-to-date, so I will be sending you both a private message. To check your private messages, you would want to login to the forum and click on the little picture of envelope at the top of the page.
Returns When a My Best Buy™ Certificate was Used
Warmest Regards,
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Hello, I wonder is there any additional charges applied after I removed my credit card info? I was being charged but i can't login to itunes couldn't check what items was being charged in this case. Anyone pls help, thanks.

Hello, I wonder is there any additional charges applied after I removed my credit card info? I was being charged but i can't login to itunes couldn't check what items was being charged in this case. Anyone pls help, thanks.

When the regular customer service reps fail, try one of these:Send an email to the team at "[email protected]". Include:
    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
One of their problem resolution specialists should contact you to follow up, usually by phone. They seem to be quite a bit sharper than the regular customer service reps.-OR-Use the feedback form at http://customer.xfinity.com/help-and-support/vp-contact-form.You might also try Twitter (https://twitter.com/ComcastCares/) and Facebook (https://www.facebook.com/Xfinity).
Comcast sometimes responds to questions here in the forums, and sometimes they do not. When they do the typical response time is somewhere between a few hours and a few days.

Best Buy exchange with rewards certificate issue

Hi,
I have been a loyal customer of Best Buy over the years and go out of my way to shop there for my electronics. I hope someone can assist me with my problem. Below I have given a brief synopsis of what is going on. Thank you for your time.
On 01/10/15 I purchased a Bose headset using some of my best buy rewards certificates and the rest of the balances on my credit card. I forgot to use a $50.00 gift card that I had received, towards the purchase that day. On 01/13/15 I returned to the same store to ask that the receipt be credited and re rung so I could apply my $50.00 gift card. The customer representative advised that since I used best buy rewards certificates I would not be able to do the exchange since the rewards take 8 days to return to my account. I asked if the rewards could just go onto a best buy gift card and he stated they were not able to. I had no intention of returning my item; all I wanted was to get the $50.00 gift card applied to my receipt. Instead I was forced to return my headset and now wait 8 days to then repurchase the same headset in order to be able to use my best buy rewards certificates plus my $50.00 gift card. I find it ironic that best buy is willing to take in a returned item (never intended for return), make customers wait 8 days, and then have the customers travel back to the store to buy the same item over again just to be able to use their rewards certificates that were returned.
I did advise the customer service representative of how absurd the process is and he stated “I know I’ve been dealing with it for the entire holiday season but this is the only way it can be done.” Best Buy should really take a step back and look at this process since they are incurring a loss on the returned product and the overall poor customer experience.
Thank You

Hi jonchiarito,
Thank you for signing up for the forum and connecting with us.
I can imagine feeling frustrated after hearing that your certificates would be returned to your My Best Buy™ account, which may cause you to have to make another trip to the store to redeem them. The only way we could have applied the $50 gift card to your existing purchase is to process a return and repurchase, which would cause the certificates point value to repost to your account. Since certificates have no actual monetary value, they cannot be put onto a gift card.
It can usually take between 3 - 6 business days for a certificates point value to repost to a member's account following a return, and it pretty common for the point value to repost the same day that a return is processed. I looked over your My Best Buy™ account using the email address you registered with the forum, and from what I can see, the point value for the certificates you redeemed reposted to your account yesterday following the return. It may take 24 hours for your account to update though.
If after 24 hours you for some reason are unable to access those points or if you have any other program related questions, then do not hesitate to send me a private message and I will see what I can do to further assist. You can send a private message by clicking on the blue button in my signature labeled "Private Message." Also, please feel free to post any ideas or suggestions you have to the IdeaX section of the forum.
Returns When a My Best Buy™ Certificate was Used
I hope you enjoy the rest of your day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Pre-order pickup, reward certificate, and payment option questions

I pre-ordered an item on bestbuy.com for pickup at a local store. When I got there, I asked if I can use my reward certificate and the customer rep said that I couldn't. Is that true?
Another person next to her said she could back out the charges and re-enter the item, but when I told her I got it at a special pre-order price (gamers club unlocked price) she said she wouldn't be able to honor it.
Also, if I bought an item online and picked it up at the store. Can I change my payment method at the register? I asked someone a couple weeks ago and they said they couldn't change payment methods.
Solved!
Go to Solution.

Hi there Mcbutters-
We appreciate that you choose Best Buy to place your pre-order! I’m sorry to hear about the confusion you’ve had with this order and some others around how to get that reward certificate added to an order. Hopefully I can help clear some things up for you.
To answer your first paragraph, that it technically true. When you place an order for in-store pickup, you are charged for the order when the store indicates it is ready for pickup. At that point, the payment method cannot be changed. However, once the transaction is complete, the store may be able to perform a return and then re-ring the purchase for you. Keep in mind however, that any funds used from gift cards, reward certificates and your credit card would not be immediately available as in general it takes a few business days for those funds to go back on the cards or accounts.
This leads me to my next point, which is generally we are unable to modify the payment method beyond changing a credit card on your order beyond 30 minutes after the order has been placed. While your credit card is not charged until the item ships or the store indicates that it is ready for pickup, the card is generally authorized right away for 3-5 business days. This is the same time frame we offer for changing shipping or pickup options as well, you can find more information on that here. Another option would be to do as Batman1982 suggested and cancel your order to then place a new one. Again, it may take a few business days for funds to return to gift cards, your My Best Buy account, etc.
However, there should be no reason why they would not have been able to apply the 20% off new games software benefit that you get from being a Gamers Club Unlocked member.
I hope that this helps, but if you have any further questions, please let me know.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Reward Certificates And Pre Order Cancel

Hello. I previously pre ordered Evolve using a 10 dollar reward certificate. I hardly cancel pre orders so this has never happened to me. I was wondering if I canceled it would I lose the 10 dollar reward certifcate? I pre ordered it awhile back so I'm sure it's expired. I plan on ordering another game right away with it and the money I had down on the pre order. I've completely lost interest in Evolve. After seeing the all the future dlc costs I don't care much about this game anymore.

Good morning BrennanP,
Thank you for taking the time to post your question to the forum.
While the $10 certificate you applied to your Evolve pre-order may have expired, the point value ($10 = 500 points) should repost to your My Best Buy™ account 3 to 6 business days after you cancel the pre-order. The certificate would have been considered fulfilled when it was applied to the pre-order, so the expiration date should not come into play.
If for some reason you do not see 500 points repost to your account after 6 business days or if you placed the pre-order on BestBuy.com and want help cancelling it, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Returns When a My Best Buy™ Certificate was Used
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

How difficult should it be to redeem a "My BestBuy' reward certificate???

Back, on August 11, 2014, I logged into "My Best Buy' account, and saw that I had 1500+ points available, so I attempted to print a $25 reward gift certificate, to purchase an item in-store. I got an error, stating that there was an error and to try again later. OK - so an hour later, same error. A couple of hours later, same error. The next day, same error.
So, the next day, August 12, I physically go to the store to purchase an item. I go to the customer service desk, to purchase this with my $25 certificate that I have in my account. The girl said she did not have access to my reward certificate, so she let me log on, in the store to attempt to print out this certificate. Nope - same error. So, she calls the 1-800 number for me, gets me to a CSR, and I explain my problem. I was put on hold, then the call disconnected! So, I buy this with my credit card, and would come back next week to get a refund on my credit card, and pay for it with my certificate, which I assumed would be no problem.
Well, I then call BB later, and spoke to Joseph, who can see that I do have enough points to redeem a $25 certificate, but she doesn't know why I get an error. So, he gives me a case ID: {Removed per Forum Guidelines}, and tells me that someone would contact me within 7-10 business days. WHAT??? 7-10 business days??? You're kidding me, right?
On August 21 (9 days later), 'Zoher' emails me and asks me if I still get that error. I do, so I then call the 1-800 number, as listed in the email for further assistance. I then speak with a girl, who assures me that someone would email me in regards to this issue, first thing the next morning, Aug 22nd.
Well, on Aug 22nd, I did NOT get an email, nor do I have my rewards certificate!
So, I send out another email, and asked if this cannot be resolved immediately, to put me in contact with someone who CAN take care of this issue.
I then get an email that day from 'Zoher', who says my account is damaged, and that is why I cannot generate a certificate. He then provides steps to generate a new 'My Best Buy' membership account. I go through those steps, and it's generated. Great - but now I have ZERO points in my account. Problem: STILL no gift certificate. So, I instantly reply to Zoher, to tell him my account is created, but now I have zero points.
Now, on August 25, I get an email, stating that he cannot contact me, so this case will be closed!
ARE YOU KIDDING ME???
I was pretty darned annoyed at the beginning. Now, I'm REALLY ANNOYED!
So, I call the 1-800 number again (Aug 25), get another rep, who sends me to another person, and I finally get 'James', and also got a new case ID: {Removed per Forum Guidelines}. He looks into this, and understands my issue, and he assures me that I will get all my points back into my Reward Zone account within 24 hours. I check in 24 hours - zero points. I give it a little time.
Aug 28 - I reply to the email, stating that I STILL have ZERO points in my account.
Guess what? NO REPLY from BEST BUY!!!!
Aug 29 - I send an email to [email protected] and [email protected], explaining this whole scenario again, and guess what??? STILL NO REPLY from BEST BUY.
OK - today is Sept 4. I initially contacted BEST BUY on Aug 12, with this problem.
All the people I spoke with at Best Buy could see that I had earned enough points on my account to redeem a gift certificate. Now, 23 days later, I still do not have a gift certificate, nor does Best Buy care enough to even reply and address my issue.
What more can I do???
I have talked to numerous people online. I have 2 case IDs with BB customer care. I have sent numerous emails, and BB decides to ignore me. What else does a customer need to do, to redeem the points that I have earned. I have asked NUMEROUS times to be escalated to someone that CAN help me, to no avail.
If anyone from Best Buy is reading this, can I get some assistance here, because I have gotten no where, after 23 days working with BB Customer Service!

Good afternoon nota12a, and welcome to the Best Buy forum,
Depending on the error message in-question, it could potentially take some time to resolve; however, there is no reason why it should take you almost a month to convert available points into a certificate. Who could really blame you for feeling annoyed at this point? I would feel annoyed too. This is simply not the level of service that Best Buy strives to provide its customers.
While going over your account history, I did notice that you currently have two active My Best Buy™ accounts. If we were going to suggest opening a brand new account, then we should have helped merge your accounts and moving the 1,500+ points over to your new account. The primary information shared between your two accounts matches, so I will help merge them together and get you down to one account.
I am sorry for any inconvenience you have endured while trying to utilize your points and would like to see if I can help convert them into a certificate. To go over your My Best Buy™ account with you and gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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Concern over Pre-order $10 Reward Certificate

Hello, I pre-ordered Battlefield Hardline for the Xbox One and picked it up on release day. Well, I saw the drop in the price so I went in to get the price adjusted, but I don't think the lady there helping me really knew how to do it. After about 10 minutes of just standing there, she finally got me the difference back but on the receipt, it says exchange, not price match nor price adjustment, even though I kept the game and everything, she just refunded me the price difference. Well, it's been over 15 days since I got the game and my account shows no points nor reward certificates, so I'm wondering, did she do the process wrong and mess up my pre-order certificate? Any help would be appreciated, thank you.

Hello BahrKode,
Thank you for posting your concerns about your My Best Buy certificates. I was able to locate your transactions and it appears that the points were allocated to your account on 3/17/2015.
You can view the current status of your account by clicking here and logging in. Please let me know if you don't see these points in your account.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

$10 Reward Certificate didn't issue

I was expecting a $10 Reward certificate to show up today after getting enough points for one to be issued, but it's not showing up in my account. I was hoping to buy something today with that certificate and I'm wondering why it didn't show up. My account is set up to issue $5 certificates automatically, but I made a big purchase and got enough for a $10 one, is that why it might not be showing up immediately?

Hi RySenkari,
Thank you for reaching out to us on the forum.
I looked over your My Best Buy™ account using your email address and can see that 500 points were converted into a $10 certificate earlier this morning. As you may read in similar threads on the forum, a certificate will usually be available moments after the points are converted. There are times where it may take a little longer, but it should not take any longer than 24 hours for a certificate to post. Your certificate could very well post later today.
We have issued a lot of certificates since the start of the so we will sometimes have to recycle an old certificate ID number, which is why there are those occasions where it may take a little longer for a certificate to post. If you cannot access your $10 certificate by this time tomorrow, then send me a private message and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
I hope you have a great weekend!
Derek|Social Media Specialist | Best Buy® Corporate
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Can a reward certificate be applied after a P.O.S pick up is ordered online due to forgetfulness?

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