Can I ever get my puchases back? Dead hard drive.........

My old macbook died - I made tv show purchases through itunes on that computer. I have lost the hard drive forever - and got a new macbook. I was not able to load all purchases to my ipod before it died. Can I ever get those purchases back?

The policy on lost purchases is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you might be able to persuade them to sanction a second free download. There have been occasional reports in the iTunes forum of this happening, however just be aware that they are not under any obligation to do so. If you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service

Similar Messages

  • Can i ever get my photos back if i have deleted them and then emptied the trash?

    can i ever get my photos back if i have deleted them and then emptied the trash?

    Yes — just restore them from your backup.
    No backup? This is why you need one. Now you know.
    You may be able to recover some or all of your pictures, but not the structure of your iPhoto Library, using one of these data recovery utilities:
    Data Rescue 3: http://www.prosofteng.com/products/data_rescue.php
    FileSalvage 7: http://subrosasoft.com/OSXSoftware/index.php?main_page=product_info&products_id= 1
    Both are offered in demo versions that will show you what the full version could recover before you have to pay for anything.

  • Can I use imac 2007 which have dead hard drive as a Mac mini display

    Can I use imac 2007 which have dead hard drive as a Mac mini display

    If just the hard drive is defective you could mke a bootable USB thumb drive or bootable Firewire HD. Not sure of the connecting cables for the monitor functions. This could provide the functions though.
    http://www.screenrecycler.com/ScreenRecycler.html

  • Can't install OS X after replacing dead hard drive

    Hello-
    Today I replaced the dead hard drive (Genius bar-confirmed) on my MacBook.
    The replacement itself was uneventful.
    When I tried to load OS X, I reached the page that asks me which language I want, but that was as far as I could go. I received a warning: "ALERT--this software can't be installed on this computer". I backed out and went into Disk Utility, and YES--it recognized the new hard drive (although there was a line somewhere about "unformatted"). The new drive is a SATA 2.5" Fujitsu 7200 rpm drive. The Genius Bar guy said to definitely get a SATA 2.5".
    Any suggestions, please?
    Much appreciated.
    THANK YOU.

    Well. I've checked out all the Fujitsu drive reports here and see no problems...
    http://forums.xlr8yourmac.com/drivedb/action.lasso?-search
    On the off chance, have you tried a PRAM Reset or whatever passes for a PMU Reset these days?

  • Question:  Can I get collections/tags back?  Hard drive crashed - saved

    Help!
    My computer crashed but before it did I was able to back up all the photos in my Adobe Photoshop Album Starter Edition 3.2 to an external hard drive as well as to a disk.
    I now have a new computer, running Vista.
    I opened Adobe and all of my collections and tags are lost.  I have over 1000 photos and had them all tagged and in collections.  This is a huge loss.  Is there any way to get my tags and collections back?
    I'm just sick over this...........They are photos organized by family groups for a family reunion.
    The names and captions did show up.
    I'd appreciate any help I can get!
    Shari

    It is the users responsibility to maintain a backup of their files.
    If you have failed to keep a backup, that is not good.
    If the content is on your iDevice and it was purchased via iTunes, connect the device (DO NOT SYNC) then select File > Transfer Purchases.
    If the content is on the device but was not purchased via iTunes, you're out of luck mostly.  Do a google search, you can find utilities that will allow you to extract the content.
    If you are in the US and running iTunes 10.3 or later, there is an option to redownload previously purchased iTunes content.  To do this, in iTunes select Purchased, then at the bottom select Download Previously Purchased.  There are options for Music, Apps, and iBooks.  Select the "Not in My Library" option and download what you want.

  • How can I backup my files from a dead hard drive?

    When I startup my mac I get a blinking question mark on a folder.
    I assume I have to replace my hard drive but there are files that I absolutely cannot lose on there!
    I know my files are there so how can I get to them?
    I've tried holding C on bootup and nothing happened, and when I hold Option and click my boot drive, I still get the blinking question mark.
    I need my files! Please help! Thank you.
    -Ryan

    The blinking folder doesn't necessarily mean the drive is dead but it does mean the computer cannot find a valid system to boot from. There are lots of reasons this can happen and in some cases the data can be retrieved and sometimes it cannot. You'll need a valid boot disk - holding the option key merely tells the computer you want to choose the startup drive. If you only have one startup drive and it isn't functioning, you aren't going to get anywhere.
    Since you appear to have no backup (or at least a recent one) you have a couple choices. You can try starting up the computer with the restore DVD that came with the computer (hold the C key as your restart), attempt to repair the drive, and reinstall the operating system. Under no circumstances should you reformat or repartition the drive. That will destroy the data - at least in terms of recovering it inexpensively. (If after booting with the restore disc you see no hard drive, that would indicate the drive is dead.)
    Unfortunately, the restore DVD doesn't let you access the Finder and data which is why I always have a clone external drive I can use to boot up the computer and access the internal drive. If you have no internal drive you can get one at virtually any big box store today - it doesn't have to have a Made for Mac symbol on it. Connect it to the computer, restart with your restore disc, and then install the operating system on the external drive. Then restart with the external drive by holding the option key as you restart. If the internal drive mounts to the desktop you can copy your files. If it doesn't mount you can attempt repairing the drive with Disk Utility.
    Assuming the drive is functional, a third possibility is a piece of software called Data Recovery. This is one of the tools in my arsenal and I've had pretty good luck with it retrieving files from drives that were badly corrupted. The program must be run either from a bootable DVD or another bootable drive and it requires a drive to put the data on. I keep a copy on my external hard drive (and you can download the program.)
    Good luck

  • I really need help in getting my music back my hard drive crashed

    I need help in re-downloading my music i bought, My computer's hard drive crashed last week an i finally got a new one an i spent like 30$ on music an videos, so i was wondering how to get them back... Im lost without out my music please help me

    Either restore the media from the backup of the computer or redownload via iTunes. http://support.apple.com/kb/ht2519

  • How do I get finder to recognize my hard drive after pulling my hard drive out without eject...? Is my hard drive dead? I see it in disk utility... Can I get my info back?

    I have a seagte back up plus. I pulled my hard drive out without ejecting it and now finder dosn't find it but I see it in disk utility (although I cant repair permissions) How do I get finder to recognize my hard drive after pulling my hard drive out without eject...? Is my hard drive dead? I see it in disk utility... Can I get my info back?
    Thank you so much for any help

    In Disk Utility you need to see a volume or partition in addition to the drive.
    If all you see is the drive, then when you ejected it you proably corrupted the volume or partition on the drive.
    If that is true then your chances of getting anything back are slim at best.
    About the only thing I know that might work not is to send the disk out to a service for recovery. This is going to cost like $$$$.
    Is the data worth that much?
    Allan

  • I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down eliminate

    I am trying to get space on an external hard drive which has some old time machine back up files that I do not need but can not eliminate, even by going into the time machine, clicking on the backup file to be eliminated and using the drop down menu with the gear box symbol to eliminate

    I cannot find this 300GB "Backup" in the Finder, only in the Storage info when I check "About This Mac".
    You are probably using Time Machine to backup your MacBook Pro, right? Then the additional 300 GB could be local Time Machine snapshots.  Time Machine will write the hourly backups to the free space on your hard disk, if the backup drive is temporarily not connected. You do not see these local backups in the Finder, and MacOS will delete them, when you make a regular backup to Time Machine, or when you need the space for other data.
    See Pondini's page for more explanation:   What are Local Snapshots?   http://pondini.org/TM/FAQ.html
    I have restarted my computer, but the information remains the same. How do I reclaim the use of the 300GB? Why is it showing up as "Backups" when it used to indicate "Photos"? Are my photos safe on the external drive?
    You have tested the library on the external drive, and so your photos are save there.  
    The local TimeMachine snapshot probably now contains a backup of the moved library.  Try, if connecting your Time Machine drive will reduce the size of your local Time Machine snapshots.

  • My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

    Hello. My iphone 4 got stuck on the itunes logo. I had to restore it and have lost everything. Is there anything I can do to get my photos back?

    Not easily, the recovery mode erases the device, but you can see if any of these data recovery tools may work: https://discussions.apple.com/docs/DOC-1689

  • Can you trade in your iPad for another one???.......... If you can would you get your money back?????

    Can you trade in your iPad for another one???.......... If you can would you get your money back?????

    Generally, no.  You have 2 weeks from purchase.   But you have options. Www.gazelle.com will make you an offer. Sell it to them, then go buy what you want.  What is the issue?  Just trading for a different machine will get you only what you had in the first place.

  • I have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn't get through? can I still get my money back?

    i have purchased adobe photoshop element 10 editor today but been having problem downloading.. it says error and problem on verification. Also tried contacting customer support but couldn’t get through? can I still get my money back?

    Hi ...
    If you have anti virus software installed, you need to disable that in order to download apps.
    Apple's policy clearly states that, "all sales are final" >  iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
    edited by:  cs

  • I just upgraded my laptop from windows 7 to windows 8.1 and did not realise I had to deactivate and reload Acrobat 9. Any suggestions about what I can do to get Acrobat 9 back and working?

    I just upgraded my laptop from windows 7 to windows 8.1 and did not realise I had to deactivate and reload Acrobat 9. Any suggestions about what I can do to get Acrobat 9 back and working?

    Hi Jon,
    Were you using Acrobat IX standard or pro version? Is Acrobat currently installed on your system?
    You can download Acrobat using one of these Links:
    https://files.acrobat.com/a/preview/1677e343-25c3-409b-a89b-d324552e07ce - Acrobat IX Standard
    https://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html  - Acrobat IX Pro
    Please revert back if you face any challenges after Downloading and installing Acrobat IX.
    Regards,
    Rahul

  • Stolen laptop, if password protected, can they ever get my files?

    Someone broke into my car and stole my Macbook Pro (among other expensive things in the trunk), if it is password protected on both the OS X and Vista sides, can they ever get to my files?
    I think they'd wipe the drive, right?
    I'm so not lucky...
    MacBook Pro 17"   Mac OS X (10.4.8)   dual boot Vista Ultimate

    http://www.samspublishing.com/library/content.asp?b=MacOS_XUnleashed&seqNum=104&rl=1
    Enabling the root Account
    As mentioned earlier, the administrator account is a powerful account. But the most powerful account on a Unix machine is the account called root. People also refer to root as the super user, but the account name itself is root. On most Unix systems, the first available account is the root account. In OS X, however, the root account is disabled by default as a security precaution.
    At some time, however, you might find it necessary to enable the root account. The root account can modify system settings, modify files it does not own, modify files that are not writable by default, modify a user's password, install software, become another user without having to know the password of that account, and so on. In other words, root can do anything anywhere, making the power of root immense. Because root has so much power, the only users who can become root are users with administrative privileges. Because a user with administrative privileges can become the root user, you should assign these capabilities to only completely trusted individuals.
    If you choose to enable the root account, please remember to use it with caution. Although the root account might provide some extra utility, you could accidentally wipe out your system if you do not pay careful attention to what you type. In addition, the root password you choose should be difficult to guess. Finally, become the root user only as long as necessary to complete the task at hand.
    With the presence of an administrative user, it might be a long time, if ever, before you discover a need for enabling the root user. There are many approaches that you can take for dealing with the root user, from ways to use root without enabling the root account to actually enabling the root account.
    Let's take a look at four different ways to gain root access to your system. Although you can choose whichever method you like, it's useful to understand that even though some of these methods appear to work magic, they all accomplish very much the same thing.
    The root user is disabled because it does not have a valid password set. Because there are a number of ways to set a password, there are also several ways to enable root, including one method (the first we'll look at), that was designed specifically for assigning the root account password and only the root password. In addition, you'll see how the sudo command can provide root-level access even when the root password is disabled. We recommend that users access the root account only when absolutely necessary.
    Using the NetInfo Manager Utility
    There are a couple of graphical ways to enable the root account using the NetInfo Manager utility. Do not worry if you do not understand what the NetInfo Manager utility is at this time. We will take an in-depth look at the NetInfo Manager utility in Chapter 23.
    NetInfo Manager: Method One
    Click on Applications in the Finder window toolbar. Open the Utilities folder and then open the NetInfo Manager utility.
    If nothing appears automatically when you open the NetInfo Manager, under the Domain menu, select Open; then select the default domain, which will be /.
    Click on the lock button in the bottom-left side of the window to enable a mode that allows making changes. Enter the name and password of an administrative user; then click OK.
    Under the Domain menu, select Security. Then choose Enable Root User from the submenu. Unless you have previously set a root password, a message appears with a NetInfo Error, indicating that the password is blank. Click OK.
    Enter the root password you want to use, and then click Set. Remember that the root password should not be easily guessable.
    Enter the password again for verification, and then click Verify.
    Under the Domain menu, select Save. A request to Confirm Modification appears. Click on Update this copy.
    Under the Options menu, select Restart All NetInfo Domains on Local Host. An alert asking whether you really want to restart the machine's NetInfo servers appears. Click Yes.
    Click on the lock button again to prevent any further changes. Then close the NetInfo Manager.
    You might find it sufficient just to click on the lock button again to save your changes. Figure 11.5 shows an example of what an enabled root account looks like in the NetInfo Manager. Note that the password field no longer has an * in it.
    Figure 11.5 The root account has been enabled on this machine. Note the * that was in the password field has been replaced with an encrypted password.
    NetInfo Manager: Method Two
    You could try this alternative NetInfo Manager utility method if the first one does not work for you. The danger to this method is that it copies the password of another user to the root user.
    Click on Applications in the Finder window toolbar. Open the Utilities folder; then open the NetInfo Manager utility. If nothing appears automatically when you first open the NetInfo Manager, from the Domain menu, select Open and then select the default domain, which will be /.
    Click on the lock button in the bottom-left side of the window to enable a mode that allows making changes. Enter the name and password of an administrative user. Then click OK.
    Click on Users in the second list, and then click on a user you created whose password you know.
    Double-click on the value across from passwd in the bottom section of the window and copy it. What you are looking at is an encoded copy of the user's password.
    Click on root in the users list. Note that the default value for the password for root is *, which means that no one can log in as root right now. Using * in the passwd field is a way to lock a user from the machine.
    Double-click in the field with the *; then paste in the encoded password from the previous user to replace the *. The * should no longer be present when you are done.
    Select Save from the Domain menu. A request to Confirm Modification appears. Click Update This Copy.
    Select Restart All NetInfo Domains on Local Host under the Options menu. An alert asking whether you really want to restart the machine's NetInfo servers appears. Click Yes.
    Click the lock button again to prevent any further changes; then close the NetInfo Manager.
    Again, note that you might find it sufficient to just click on the lock button again to save your changes.
    Using the OS X Installation CD
    Because the OS X installation CD comes with an option to reset a user's password, you could use the installation CD itself to enable the root user.
    To enable the root account using the OS X installation CD, do the following:
    Insert the OS X CD.
    With the CD in the CD-ROM drive, reboot the machine. Hold the C key while the machine reboots.
    Wait for the Installer to appear and then select the Reset Password option under the Installer menu.
    Select the OS X disk that contains the root account you want to enable. If you notice a spinning CD icon appear after you have chosen the Reset Password option, don't wait for the spinning to end to select your OS X disk. The System Administrator (root) user appears as the default user.
    Enter a new password and then re-enter the password for verification. Click Save. Click OK when the Password Saved box appears.
    Quit the Password Reset application, quit the Installer, and click Restart.
    Using sudo at the Command Line
    Although we won't start looking at the command-line utilities in depth until Chapter 15, "Command-Line Applications," we take this opportunity to demonstrate some ways to accomplish tasks that root might do by using the sudo command-line utility. It is all right if you do not feel comfortable with trying anything you see in this section at this time. When you are more familiar with working with the command line, you can return to this section. If you do want to try anything in this section, you can run the commands in a terminal window. Just open the Terminal application in the Utilities folder in the Applications folder.
    Using sudo to Run Commands as root
    sudo is a command-line utility that allows use of the root account without necessarily enabling root.
    For example, in a terminal window, you could use sudo to reboot the machine now:
    [localhost:~] joray% sudo shutdown -r now
    The most common way to use sudo is to preface each command that you want root to do with the sudo utility. If you are asked for a password, use the password of the user who is executing the sudo command. If the user is not eligible to execute sudo, the command is not executed.
    If you need to execute a few commands in a row as root, you could try a couple alternative uses of sudo. When you are done with the tasks for root, type exit at the end of your session.
    In this example, your shell is elevated to that of root until you exit the session:
    [localhost:~] joray% sudo -s
    We trust you have received the usual lecture from the local System
    Administrator. It usually boils down to these two things:
    #1) Respect the privacy of others.
    #2) Think before you type.
    Password:
    [localhost:~] root#
    Notice that the prompt changes to include root#, as a reminder that you now have the power of root.
    In this example, sudo is used to run su to become root until you exit the session. When root is enabled, su can be used to switch to the root user. When using su by itself, the password you enter to become root is that of root, rather than yours, as you do with sudo.
    [localhost:~] joray% sudo su
    Password:
    [localhost:/Users/joray] root#
    Notice that in this example, the prompt also includes root# as a reminder of your power as root. Remember, to return to the status of a regular user, type exit when you are done with your root session.
    Using sudo to Enable the root Account
    Recall that the sudo command is used to execute a command that root might execute. A way to enable the root account is to use sudo to execute passwd, which is a command used to change passwords.
    Here is an example:
    [localhost:~] joray% sudo passwd root
    Password:
    Changing password for root.
    New password:
    Retype new password:
    [localhost:~] joray%
    The password that you initially enter is your password. Then you supply a password for root, and re-enter it for verification. If you mistype the password, you will be prompted again, as shown in this example:
    [localhost:~] joray% sudo passwd root
    Password:
    Changing password for root.
    New password:
    Retype new password:
    Mismatch; try again, EOF to quit.
    New password:
    Retype new password:
    [localhost:~] joray%

  • I just updated an iPod touch bit my pictures where lost is there any way I can downgrade and get my pictures back??

    I just updated an iPod touch bit my pictures where lost is there any way I can downgrade and get my pictures back??

    If the photos were synced to the iPod they are not in either an iTunes or iCloud backup.Y may be able to get them from the updated iPod
    via How to perform iPad recovery for photos, videos
      Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official

Maybe you are looking for