Can't authorise new imac

Just bought a new iMac and installed my back-up. However, I keep getting prompted to "Provide a serial number" when I try to run any CC program. I'm a fully paid up ACC subscriber and have logged in and checked all my details. My account is given as "Free", but that is not so (I have receipts of my monthly payments).
What next?

>installed my back-up
Mac Migration and Time Machine DO NOT WORK with Cloud program activations due to hidden files
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

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