Can't connect to itunes on my phone!
on my phone its saying that im not able to connect with itunes. i have service and i have full wifi so i don't understand the problem. please help!
There are a number of threads from other people reporting the same iTunes connection issue, it looks like there might be a problem at Apple's end - but you could try logging out of your account on the iPhone by tapping on your id in Settings > Store and then log back in and see if it then works, but it probably won't until Apple's fixed it
Similar Messages
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I Got an iPad air 2 yesterday and had no problems downloading apps. The pad has been synced to my phone. Today I am unable to download apps on either devise Tried logging out of iTunes on both but now can not connect to iTunes and do not receive an error code.
Thank goodness it's not just me. I also have tried everything from previous forums and nothing works. I logged out and cannot log back in. Even changed password to no avail. How can we find out if this is an Apple problem.
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I don't like itunes 10 and so I'm using itunes 9. However, now my phone can't connect to itunes because it says it requires itunes 10.5 or later. Is there a workaround for this?
No.
If you don't want to update to the supported software you can't use the device. -
I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen -
My Apple ID was disabled. I reseted it successfully. Afterwards, when I am trying to update the pending apps in App Store on my phone, in order to sign in to iTunes Store I am requested to enter a password to the wrong Apple ID which definitely does not belong to me ('[email protected]'). Of course, I don't know this password and, consequently, I can't connect to Itunes Store on my Iphone. As a result my Viber and Facetime are not active in the meanwhile. What should I do? Thanks in advance for kind help and solution.
Where did you get this iPhone?
Was it new or second hand?
You have to sign out then sign in with the correct Apple ID and password.
Settings > iTunes & App Store > Apple ID: > do it here. -
phone can not connected to itunes bcs the device service is not started so ido not know what can i do!
restart apple mobile device in windows http://support.apple.com/kb/TS1567
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TS3694 Error message in App Store saying "Can not connect to iTunes Store"?
Just started using my iPad 3 that I just recieved for my birthday a few days ago. Last night went to download a new App from the App store, which was free. After hitting the "free" button and continuing on and hitting the "download App" button I received an error message saying "Can Not connect to iTunes Store" and the word "OK" under that to make it go away. I continued on with other games to see if it was just an issue with that one but no matter what i hit it says that same error message. I spent hours on the phone with Apple Support only to have the gentlemen have me save everything on my iPad onto my iTunes on my PC and then start to Restore to Factory setting and then was told if had any issues to call them back. I left the room for about 5 min. only to come back to have an error message saying "The ipad could not be restored, an unknown error occurred (3014). I was just wondering if anyone else is having any issues similiar to mine. Please advise. My next step is to call back up and ask to speak to a Support Specialist the gentlemen said..once it goes to the "restore" point regular tech support can not help he explained.. Just frustrated after spending over 1 1/2 hrs on the phone to have gotten nowhere and now have to call back and start again with something brand new.. I just think i got a lemon!!
This what Apple's iTunes specific error codes support article says about that particular error.
Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
After updating to iOS 5, i can not purchase apps. it says can not connect to iTunes store
After upgrading to IOS 5, I can not purchase anything from the app store. I get the message "Can not connect to iTunes store". I am able to get updates from the app store only through my phone. Also, Game center I.D. wasn't accepted. It said the user name was already taken. Had to create a new one.
Please helpYou might try to confirm that your messages are actually sending. I have the same problem, but my messages appear to be sending but are not actually being received.
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My iphone can not connect to itunes anymore. It says an unknown error occured (oxe8000001)
My iphone will ot connect to itunes, It says an unknown error occured (oxe8000001). It also said before it disappeared that it did not have the disks but has worked perfectly for over a month.
Now I found this answer in another thread:
ckuan
Re: my i phone will not connect to i store
Jan 14, 2012 12:42 AM (in response to wmadchef)
Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)
Go to Settings > Store > Apple ID> Sign out then sign in again.
It seems to work
I still get the message (can not connect to iTunes Store) at some updates. But then I can click ok and it updates anyway. Hopefully this can help others with the same problem as well! -
Can't connect to iTunes store on iphone
When I try to install an app through app store on phone I get message that it can't connect with iTunes store. Is the store down? Is it a phone issue.
I followed information here and corrected the problem, Thnaks!
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Can't Connect to iTunes Store on My iTouch.
Hello Everyone,
I have iTouch (Purchased on Jul-Aug, 2009).
I cannot connect to iTunes Store.
I am Connected with WiFi and am able to access youtube, Safari etc.
But can't connect to iTunes Store.
My iOS is up to date. I have checked it by connecting to my iTunes on my Computer.
I tried resetting the network connection also.
But of no use.
Please Help!!!
Thanks,
SKHello there SKiOS,
I was looking into our resources to find information to help the issue you are experiencing and found what I think will be a very helpful article. It's called iPhone Troubleshooting Assistant found here: http://www.apple.com/support/iphone/assistant/phone/#section_1
Start at step one, and work your way down if needed.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next.
Regards,
Sterling -
Unable to update due to apple icon stuck. Can't connect to iTunes due to unable to put pass code into phone.
Have a look at these threads:
http://discussions.apple.com/thread.jspa?threadID=2572431&tstart=15
http://discussions.apple.com/thread.jspa?messageID=12206661�
I had the same problem. It appears that the servers chuck a hissy fit if you don't download your purchases in a timely fashion. I used the 'report a problem' feature in my iTunes account to contact customer support via email. They replied about 24 hours later, reset my download cue and the problem has now been resolved.
Hope this helps you solve your issue. -
I can't connect to ITunes store both on my iPad and iphone
I can't connect to iTunes store both on my iPad & iPhone
This is an Apple issue, tested mine from FiOS and Comast, same errors, iPad, phone, AppleTV
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New iphone 5 can't connect to itunes store
New iphone 5 can't connect to itunes store. No other error, password is correct.
I just upgraded to an iPhone 5 and I restored my phone from my computer. I was going to update my apps and I couldn't connect to the App Store. I tried signing out and signing back in but it wouldn't let me sign in again. I also tried setting the date a year ahead and signing in then set it back to automatically and tried signing in with no luck. I would like to be able to access the App Store but everything I've tried has failed. Is there some way this issue can be resolved?
Also A good number of apps that I had on my iPhone 4 were missing after I restored my iPhone 5. I backed up my iPhone 4 on my computer before I got the iPhone and I know those apps were backed up but they didn't get restored. -
Hey I wanted to update my iphone 5 to ios 7.0.2 and it show ant icon connect to itunes on my phone but it doesnt reacts to anything, what should i do?
Hello TommyElMorte,
Thank you for using Apple Support Communities.
I recommend conncting the iPhone to the wall charger that it came with, and then reset it.
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If your device stops responding, you can reset it by pressing and holding both the Sleep/Wake and Home buttons for at least ten seconds, until the Apple logo appears.
All the very best,
Sterling
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