Can't connect to iTunes store on iPad even though I have an active Internet connection

Can't connect to iTunes store to download or update apps, but I have an active Internet connection

Megan...
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  • When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

    When I try to download a song onto my iPad from iTunes Match, my iPad says "Cannot connect to the iTunes Store" even though I have a perfect Internet connection.

    Try a power cycled of the iPad.

  • Why does my connection to Apple store constantly fail even though I have good internet connectivity to all non-apple apps?

    Hi.
    All of a sudden my IOS devices are having difficulty accessing all of my Apple-store controlled apps and purchases when using my home network, even though it is a really fast network and my other devices work perfectly. Spotify, YouTube and Netflix and all apps that don't rely on Apple purchases are working perfectly on my iPad and ipod, and I have fast internet speed and perfect connectivity on all my other devices.
    But when I go to Newsstand or iTunes Store for example I get the message 'can't connect to Apple server' or 'you are not connected to wifi' even though all non-Apple apps are connecting perfectly on the same device. I have tried all the usual reboot, reset solutions and nothing seems to resolve this. My software is up to date. My iPod and iPad are working perfectly when I use another network. My home network is working perfectly for everything else.
    Any ideas?

    Sorry for bad English and typos, I wrote it quickly.

  • My BBM wont connect to the internet, even though I have a strong internet connection.

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    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    Additional things to try.
    Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
     Cheers, Tom

  • Can't see my contact on my iPad even though I have contact on in iCloud.

    i Can seem to see my contacts on my iPAd. I have icloud turned on on my iPhone and want to sync them to my iPad. I have a iPhone 5c and a iPad 2 both running the latest update.

    Yes.. just sign-in same account in your Apple devices and make sure sync your contacts in icloud and you can see all contacts that you made backup..

  • TS3297 Error message: 'Cant connect to the itunes store. An unknown error occured (-3212) please check you have an active internet connection and try again'. Help !

    Can someone help me please ? I was using itunes (downloading albums etc) just half an hour ago. I had a pop up asking me if i'd like to download the latest version of itunes, which i accepted. When the update had finshed downloading, i then restarted my computer, as i usually would. Tried to re access the itunes store, and received the following error message: 'Cant connect to the itunes store. An unknown error occurred (-3212) please check you have an active internet connection and try again.
    Needless to say, i have an active internet connection and cant see any reason why this would be happening, it has never happened before ?
    Any help would be appreciated.

    Do you have PeerBlock installed/    >  TS3297 Error message: 'Cant connect to the itunes store.

  • HT4061 I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    Hi there bigyellowdigger!
    I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • No connection to itunes store from my laptop, eventhough I have internet connection. What can I do?

    No connection to itunes store from my laptop, eventhough I have internet connection. What can I do?

    Brian recently posted instructions for a fix from Bsecure, Mom. See the following topic:
    bsecure has issued a fix for itunes 10.5 conflict

  • HT5622 I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account

    I've downloaded the app clash of clans and I want to purchase an item on the game but when I go to purchase it something pops up and says I cannot connect to iTunes Store. Having said that I have a valid credit card entered into my iCloud account.

    toshiro-99 wrote:
    when I try to make a purchase within Clash of Clans a box comes up saying my purchase cannot be completed, and another saying cannot connect to itunes store. HELP!
    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • Cannot connect to iTune store... even after the internet connection is working fine... plz help...

    cannot connect to iTune store... even after the internet connection is working fine... plz help...

    Same here, also cannot access the App Store. Internet connection is good. Iam on a Mac

  • Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great

    Can't download purchased video to my ipad, even though I paid for them on iPad, haven't got access to computer as I'm away from home, need to be able to download whole movie as internet In hotel is awful, any ideas would be great, originally I manage to download to episodes but haven't been able to with the remaining

    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

    About an hour ago, I purchased Real Racing 2 from the Mac App Store for $12.99, but since then it has not downloaded one bit, even though I have a stable wifi connection. The money has already been taken from my account as well. What should I do?

    Just to make sure, open Mac App Store and click Purchases. Can you pause the download and restart it?

  • Why is apple showing p0rnography on itunes store and ibooks even if we have explicit content is blocked?!

    Why is apple showing p0rnography on itunes store and ibooks even if we have explicit content blocked?! I am very unhappy about this. Especially being that it is plastered on the front page of itunes music store right now. (I am referencing S#X playlist by Omarion).

    http://www.apple.com/feedback/

  • Hi, When I try to sync my iphone not all the music in my itunes library syncs successfuly even though I have a lot of space left and I have the 'sync all music' option selected. Any idea? Thanks

    Hi, When I try to sync my iphone not all the music in my itunes library syncs successfuly even though I have a lot of space left and I have the 'sync all music' option selected. Any idea? Thanks

    While you're correct in that Windows media won't sync to the iPhone (or any i-device), the OP states that all the music is in iTunes.  If its in iTunes, it would no longer be in Windows media format since it would have been transcoded to whatever the user sets as their import preference (AAC, mp3, etc.), and once that is done then the media should be able to sync to the iPhone just fine.
    To Steph, do the missing songs play OK in iTunes? If not then they could be corrupted in some way.  If they play fine in iTunes but don't sync, are they unchecked in iTunes? They won't sync to your iPhone if it is set to ignore unchecked items.  Finally, if these are iTunes purchases, are they protected format? (i.e. m4p files)  If so, is your computer authorized to play them? (you'd know if you try to play them in iTunes, it would prompt you for the account password if not authorized)

  • Do I have to have an active internet connection while using Audition

    Do I have to have an active internet connection while using Audition?  Sometimes I will want to take it on my laptop to places where I will be unable to get an internet connection.  Will the program still work in such cases?

    As long as you aren't using the Cloud for audio file storage, yes it will. I believe that it may occasionally need to "phone home" to check your credentials if you are using a CC version but only about once a month. It should warn you though I think but providing you have been using it at home in the days before you are away from the internet it should be OK.

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