Can't enroll in instant ink

New ENVY4500e.  Connected to computer thru USB.  Can't enroll in instant ink according to support because I am not connected wirelessly!  Seems like an HP software deficiency to me! 

Hello AngryMike,
I can understand your frustrations, I really can. Not only does the printer need to be connected to a wireless network, it also needs to have an Internet connection for Instant Ink to work.
With out the printer having a direct connection to the Internet the information regarding the inks can not tallied to keep track of the number of printed pages. I am sure that HP researched the means of tallying the printed pages for some time prior to deciding to use an active Internet connection over a software connected method.
To view all the requirements for HP Instant Ink: What Are the Enrollment Requirements for HP Instant Ink?.
The printer would still be able to have a USB connection to the computer you want to use connection to the computer, the wireless Internet connection is only needed to allow the printed pages to be tallied.
Regards,
JERENDS
I work on behalf of HP
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Similar Messages

  • How can I update my instant ink from occasional to moderate use

    I enrolled for instant ink occasional [50] pages plan but I need to upgrade to [100]. How do I do the upgrade ? Loads of irrelevent info for all sorts of problems but no simple solution for how to do this . Any have the answer please . mission9
    This question was solved.
    View Solution.

    Hi,
    Please check the following answer:
    Can I cancel or change my plan anytime?
    Yes. There is no obligation or commitment beyond your first month. You may cancel your service or change plans at any time without penalty. To change your plan or cancel your service,
    sign in at hpinstantink.com.
    Expand the My Plan section and
    click Edit, next to HP Instant Ink Plan.
    You can choose to make a plan upgrade effective immediately and retroactively apply to the current billing cycle, or have the upgrade take effect the first day of the next billing cycle.
    Plan downgrade changes and cancellation are effective the first day of the next billing cycle. For more details, see the HP Instant Ink Terms of Service.
    Regards.
    BH
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  • Is there an Instant Ink shortcut (HP Connected) that you can place on your desktop??

    Is there an Instant Ink Shortcut (HP Connected) that you can place on your desktop to keep track of your instant ink plan??

    Hello Debi60,
    In looking at the HP Instant Ink information on HP.com I did not see a reference to a desktop icon. I did find a reference for viewing how many pages have been printed in the month (the last item on the following FAQ list):
    http://www8.hp.com/us/en/ads/instant-ink/overview.html?jumpid=reg_r1002_usen_c-001_title_r0001
    I hope that this helps.
    Regards,
    Lynn_B
    I work on behalf of HP.
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  • Signing up and getting started with HP INSTANT INK

    Signing up and getting started with HP Instant Ink
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    How does HP make sure you’ll always have ink? Your printer uses the Internet to let us know when to send more ink. Here’s how you can get all the ink you need, delivered to your door.
    Purchase an eligible printer.
    Enroll in a plan based on the number of pages you print.
    Ink, shipping, and cartridge recycling are included.
    No annual fee—Change or cancel your plan anytime.3
    We’ll mail special HP Instant Ink cartridges to you.
    Our cartridges have more ink than standard HP ink cartridges, so you’ll replace them less often.
    Billing and service start after you insert your first HP Instant Ink cartridge.
    Your printer will tell us when to send ink.
    Your service is not based on how many cartridges you use, so print as many high quality photos as you like.
    You’ll always have ink before you need it.
    See below for details on How to enroll for HP Instant Ink......
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP
    This question was solved.
    View Solution.

    When you enroll in an HP Instant Ink plan, you pay a monthly fee to print a defined number of pages per month. The plans are based on the number of pages that you print, not on how many ink cartridges you use. Your monthly fee pays for ink, shipping, and recycling. If you do not print all of your plan pages in a month, you can roll over up to the number of pages per month in your plan. If you print more pages, there is an additional charge. Ink is included — the plans are based on your usage so you pay for the pages you print, not the ink cartridges HP sends you. A printed page counts the same whether it is black and white, a color document, or a photo. Shipping is included.
    What are customers saying about HP Instant Ink?
    I signed up for Instant Ink to save money, but now I think the best thing about it is the convenience!— Jack C.
    HP Instant Ink is a great way to always have ink when I need it, and it is so convenient.— Rene D.
    I’m so glad that someone came up with this brilliant idea of HP Instant Ink because it is just so convenient. I’m completely satisfied with this service.— Nellie O.
    I wanted to save money, so I signed up for HP Instant Ink!— Benjamin S.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Instant ink on HP Envy 4501

    The Instant ink cartridges show they can not be used on this printer.
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    Is there a way to fix this? Thank you for your time. Jim

    Hi EremiticWolf, I would recommned that you contact the Instant Ink Support team either through the chat function or by calling them directly. They will help you resolve this issue. Many Thanks,Francheska

  • Instant Ink not activated

    Hi there I bought an instant ink enrollment card from Argos (UK). i have got it home, tried to enrol online and it is saying the enrollment key is not activated. Please help, i dont know what to do from here.

    
    I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
    If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
    Thank you for visiting the HP Support Forum.

  • Instant ink help

    I have bought an enrollment card for your HP Instant ink service, from Argos in the UK. It is saying it is not activated, i have tried the support forums, Twitter and every time i phone, you are closed, i really want to use this service, but im getting very annoyed that i cant not get any help. Please respond so i can get some help!!!

    Hi,
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    As an aside just to confirm the support phone number is 0844 369 0369.
    Although I am an HP employee, I am speaking for myself and not for HP

  • HP Instant Ink for HP Officejet Pro 8600 e-All-in-One

    I just purchased a new HP Officejet Pro 8600 e-All-in-One printer and was setting up HP Connected, etc. I came across HP's new service for ink called HP Instant Ink and was immediately sold. I went to go and sign up and the prompt told me that my printer was no eligible/supported. Now, I am more than willing to pay HP a monthly fee to be a part of this service and I just bought a state-of-the-art printer to do just that.
    Thanks to the "Ask HP Experts" forum on printers, I thought this would be the most opportune time to get this addressed. I REALLY want my printer to be eligible in the HP Instank Ink Program and I know you guys can make it happen. I just switched from an Epson and I am really impressed with my new printer; but, if HP added my new printer to the eligibility list for Instank Ink I would be astounded.
    Please add the HP Officejet Pro 8600 e-All-in-One printer to the Instank Ink program, I would totally pay the monthly fee for it. Thank you.

    I was so disappointed to get to the part where I pay only to be told my new printer, the officejet pro 8600 all-in-one, was not eligiable. But why?

  • Re: Printer says it needs to connect to update HP instant ink status

    I'm having the same problem.  It will print from the computer but only after I press the ok button on the printer (mine is an Envy 4500).  When I look online at my intant ink status it can't connect to the printer and hasn't registered any prints I've done over the last couple of days.
    I wonder if this is a problem at the HP end, rather than with our printers.

    Hey @sheap,
    Welcome to the HP Support Forum.  
    I understand you're getting an error status regarding your Instant Ink service when using your HP printer.  I would like to help.  
    With respect to the prompt that you're seeing, I recommend you call our Cloud Services at 855-785-2777. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html 
    Thank you for posting in the HP Support Forum and have a great day!  
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
    Click Kudos Thumbs Up on the right to say “Thanks” for helping!

  • Printer says it needs to connect to update HP instant ink status

    My HP 8610 just started complaining that it needs to connect to update HP instant ink status.  When I try to have it connect, it says there is no internet connection.
    However, I have solid connection light, I can get the network info from the printer just fine, I can even print stuff from apps on the printer.  I just can't print anything from my PC.
    I am still using the cartridges that came with the printer.

    I've been having the same problem. HP - How about letting us know that you're aware of this problem and when it will be fixed.
    Thanks

  • UPDATED!!!!!!!!!!!!! Instant Ink billing question

    Just thought I'd update this and let ya all know how wonderful HP customer service is! Well, it's 12 days later and I;m STILL waiting to get this resolved! Guess what? It's just a matter of giving me an additional 50 pages that they billed me for or refunding the two dollar overcharge!
    Would you believe that I've talked to no less than 4 people on the phone, I've had to email screen shots (which prove I'm right, by the way) ALL OVER A FREAKING TWO DOLLARS! This is seriously EFFED UP folks! As soon as I get this resolved (of course saying soon and resolved in the same sentence when refering to HP Service is just plain ole funny) I plan to cancel my sub and run as fast as I can from HP service and products.
    I really need a new computer and have decided that it WILL NOT be an HP now. THEY'VE LOST A CUSTOMER OVER $2.00!!!!!!! This lack of CS IS CRAZY!!!!!
    Just wondering who to contact about a billing error for the Instant Ink program. I changed the plan before the billing cycle and was charged for the 100 page plan again, but my page history is showing the 50 page plan.
    I can not find a contact number for billing issues ANYWHERE and the online chat is not available.
    Am I forced to dispute the charge with my bank and cancel the Instant Ink sub just to get some help?
    And yes, I'm pissed off!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    @jmaries 
    Are you in the US? If so, call 1-855-785-2777
    Just FYI, there's lots more info on the Frequently Asked Questions section of www.instantink.com
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Instant ink

    I  AM having  trouble  with  printing  since  i  started  instant ink    90%  of  the  time  i  print  it  takes  from 2 to  5  pages  to  print  one  thing   first  page  print  a inch  of  the whole  second   afew  more and  on last  page i  get  an  full  page  being  on  the  ink  program  iam being  charged  for the  pages  i  print  so  it   not  very  good  its  costing  me  moe  for  wasted  paper then  i  only  to  to  print a fraction  of  what  iam  paying   so  far  they  have  reset   amount  of  pages  have  been on phone with  tec  several  time   since  i  got  printer  thought  it  was  fixed the  last  time  but  printed today  and it  took  five pieces of  paper  a little print  on each  page befor   i  got  the  full  page    LOOKING  TO  SEE IF ANYONE  ELSE  HAS HAD  THIS  PROBLEM?

    Hi @grannyjean
    Welcome to the HP Support Forums. I understand that you are having issues printing with your Envy 5535 printer and it seemed to have started when you enrolled in HP’s Instant Ink program.
    As this is an on-going print quality issue, my recommendation is to continue to speak with the Instant Ink specialists.  If you are unsure how to contact them I have included the contact information for them for the countries/regions that currently have HP’s Instant Ink program.
    United States – HP Cloud Services at 1-855-785-2777 )indicating your call is about the Instant Ink Program) Monday to Friday 8 a.m. – 11 p.m. and Saturdays from 9 a.m. – 8 p.m.
    United Kingdom - HP Customer Support at 0207 660 0596 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except bank holidays)
    France - HP Customer Service at 0969 320 435 (indicating your call is about the Instant Ink Program) Monday - Friday 8 a.m. - 6 p.m. (except holidays)
    Germany - HP Customer Service at 069 2999 3434 (indicating your call is about the Instant Ink Program) Monday - Friday 8:30 a.m. - 6 p.m. (except public holidays)
    Regards,
    Happytohelp01
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    I work on behalf of HP

  • Instant Ink suspends printing

    My credit card company recently changed my credit card due to a potential compromise at a business I had used.  HP's processing for my Instant Ink account failed as a result and my account was suspended.  I updated my billing information over the weekend, but am still awaiting HP's processing and verification of the change.
    Since my ink cartridges came as a result of the InstantInk program, my printing with InstantInk cartridges has been suspended as well.  I can not print until I either change the cartridges to non-InstantInk cartridges or HP processes my billing change.  Apparently they only do this once in a 24 hour period.
    In this day of instant or nearly instant transaction processing (and InstantInk cartridges), this seems like a poor business practice for two reasons.  Firstly, the billing change shouldn't take 24 hours to process.  Secondly, the cartridges in my printer were sent during a period when payments could be processed and are therefore already paid for (HP should have transaction records that would confirm this).  Suspension of my account should only prevent new cartridges from being sent, not prevent those for which payment has already been received from not working.
    I also found that print jobs encountering the "unspecified problem" error that indicated I should check the InstantInk web site did not revert to a hold or paused status after encountering the error and were lost.

    Dear @cbrown72701 
    I just sent you a private message. Please check your inbox and reply so I can help address your billing issue.
    Best regards,
    KAB_11
    Although I work on behalf of HP, I am speaking for myself and not for HP.
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  • Do HP offer an A3 printer on the instant ink initiative ?

    Looking to purchase an A3 printer, and wondered if HP did one that can use instant ink ?

    Hey @sewell001,
    Welcome to the HP Support Forum!  I understand you're looking into purchasing an Instant Ink compatible printer.  I can provide you with  the full list of Instant Ink compatible printers. 
    Just to clarify, what do you mean by A3?  Are you referring to 'All-in-One' printer capabilities or A3 paper size? 
    Here's the full list of eligible printers:  
    HP ENVY 4500 Series
    HP ENVY 5530 Series
    HP ENVY 5640 Series
    HP ENVY 5660 Series
    HP ENVY 7640 Series
    HP Officejet 4630 Series
    HP Officejet 5740 Series
    HP Officejet 6810 Series
    HP Officejet 6820 Series
    HP Officejet 8040 Series
    HP Officejet Pro 6830 Series
    HP Officejet Pro 8610 Series
    HP Officejet Pro 8620 Series
    HP Officejet Pro 8630 Series
    Source
    If you have further questions about the Instant Ink service please call our Cloud Services at 855-785-2777.  If you live outside the US/Canada Region, please click the link below to get the support number for your region. 
    http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Have a great day! 
    E-roq
    I work on behalf of HP.
    Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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  • A3 Printer to use with instant ink

    Hi,
    I'm looking at the HP instant ink scheme, but would like an A3 printer to use.
    Can you tell me if HP offer an A3 printer that can be used with the instant ink scheme.
    Thanks

    There are currently no printers that support A3 paper for Instant Ink.  You can see the list of printers in the document here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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