Can't log into router because of connect cloud

How do I get past this slow connect cloud b.s.?  Now it's stopping me from logging into my router all together.  I keep getting a message "we've encountered an unexpected error" blah blah blah.  I can't get past it.  I've already rebooted my router.

*Sigh*  I really don't want to be on the phone foreever just to end up with something like "you have to reset your router to factory settings".  I don't have time for that.  People in my office need me to change (verify) a password to the guest network.  It shouldn't be this difficult.
I was able to connect to the cloud thing yesterday.  Nothing changed since then.  Why can't I connect now?  I'm guessing it's a cloud website issue and it'll clear up soon.  I just want to go back to original firmware now.  This cloud thing doesn't give me anything new or better.....only slower and now, nothing at all.

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