Can't make a purchase in game of war

I'm trying to buy some gold in game of war fire age, but it says that purchase could not be complete.

A message to contact customer support is industry standard, it doesn't actually mean they have better answers than the user community.  In fact, most solutions to these problems come from users.  If it is specifically an individuals blocked account that is the problem Apple needs to say so rather than blundering about with a generic warning. 
I say this, because I have this "in-app purchase issue" and Apple's customer service responded by saying "we don't know what's wrong."

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