Can't make video calls to Canada from UK

I am old age pensioner, new to Skype, but have new Skype compliant TV and video camera. When I try to call Toronto in Canada (where part of my family have recently located) the call connects and immediately terminates with the message 'connection dropped due to network failure'.
I can make video calls to other members of my family in the UK with no difficulty. I also have high speed broadband.
Any ideas?
Solved!
Go to Solution.

If it's only happening to that one contact then the issue may very well be on their end.    Their Internet speed, version, and router settings are a consideration.  You can pass this information along to them:
1.  Make sure they are using the latest version of Skype.
2.   Hopefully their Internet speed is ample.  For Skype to get the most out of that speed, you can suggest they place their computers's IP in the DMZ or their router or forward TCP/UDP ports 1024-65535.  Disabling the use of 80/443 and uPnP in the Skype client software (if the option exists) can resolve stability issues.  This can be done on your end as well to provide the most ideal conditions.
3.  If they are going wireless have them try to go wired to see if anything changes.

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