Can't transcode my .264 footage

Hello all,
I am using footage from my iphone to edit. I dropped my files into mpeg streamclip and continues to "quit unexpectedly" I reopen MPEG stream clip and same thing happens. I am using the following settings
to batch
xdcam ex 1080p ex
100% quality
interlaced unchecked
1080p x 1920 unscaled
I tried with all 15 files and also with only 5 files .... i even tried 5 different files just to see if that was an issue....
error box with yellow triangle and exclamation point came up stating that it quit unexpectedly.
I also tried with prores lte instead of xdcam ex and got same error message....
I also tried to select files and tried to transcode with media manager ....same thing error message.
I also tried through compressor.... same thing error message.
message: Failed 3x crash service down ?
any idea guys/girls?
thanks
dave kc

Hey Shane,
That was just one thing i tried of many things. I also used prores lte as well as media manager and compressor.
any ideas? thanks
dave kc

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