Can't Use Custom Transaction Type with SOLMANREQU

Hi All,
I'm newly making VAR ITSM configuration for Solman 7.1 .
I've made ITSM configuration and can open an incident to SAP etc.
I've created ZMIN and ZMIV from the original ones (with report AI_CRM_CPY_PROCTYPE) and added them to DNO_CUST04.
When I try to login with a user IM_CREAT_SMC who has a ZSOLMANREQU authorisations, I can't see ZMIN or ZMIV truncation Types in Incident Creation screen.
But If I add SMIV or SMIN to DNO_CUST04/ITSM Conf 2.2 , this user uses that one and create an incident normally.
I don't want you use an original one. How can I achieve this problem?
And one more question that, If I don't add crm_UI_profile parameter to user, It asks me to select ZSOLMANREQU or SOLMANREQU . Is it normal or do I need to do sty for using Z one as default?
Regards
Tutku

Hi Tutku
you can assign business roles via
parameter
pfcg roles
organization model
if you have multiple pfcg roles(which are attached to business roles) then it is normal to have that pop up because one person can play multiple roles in reality like same person can be change manager or tester etc.
in your case you should only get the z* if required so kindly remove the stanard pfcg roles in solman
below is a good blog to refer
Where are the business roles assigned in SAP CRM
Thanks
Prakhar

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