Cancel Order Interfaced to Logistics

Folks,
Customer has done OM Line workflow customizations ( R12 Environment).
after BOOKING when CSR cancel the ORDER LINE, Order Lines shows AWAITING SHIPPING.
This is causing Logistics Issues.
Can anyone shed some light on why this possibly could happen.
Issue is sporadic.
Is there a PATCH or this is BUG, or something else.
please advise.
regards
girish

Hi,
Sorry for the delayed response...
Thanks for providing details about your issue..
Another setup you need to check is Processing Constraints if there is any for Order cancellation....
Navigation : OM Super User Resp --> Setup --> Rules --> Processing Constraints....
In this form Query on Application : Order Management, Entity : Order Line / Order Header.. Look for Operation as Cancel in Constraints header and corresponding condtions.. This will give you details of Cancel info, like in waht condition you can't cancel a Order..
Hope this will help...
Regards,
S.P DASH

Similar Messages

BB cancels order due to payment glitch - Customer Service refuses to honor

After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.

Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Order Interface Example

Hello,
I need an example on how to insert data into the oe_headers_interface and oe_lines_interface for order insert and cancellation, does anyone has this examples and show them to me so I can use them in a procedure. Do I need to also populate de PO open interface tables? Please advice.
Also does anyone know if there a way that once an order is created in application base tables, be able to updated thru an api or an interface?
Thanks for your quick responses.

-- To cancel Order lines
INSERT INTO OE_LINES_IFACE_ALL
(order_source_id
,ORIG_SYS_DOCUMENT_REF
,orig_sys_line_ref
,CHANGE_SEQUENCE
,operation_code
,created_by
,creation_date
,last_updated_by
,last_update_date)
SELECT orl.order_source_id,orl.orig_sys_document_ref,orl.orig_sys_line_ref,-100,'CANCEL',23583,SYSDATE,23583,SYSDATE
FROM pel_sx_orders a,oe_order_headers_all orh,oe_order_lines_all orl
WHERE SHIPTYPE = 'BN'
AND EXISTS ( SELECT 1 FROM pel_sx_orders b WHERE b.ordernum=a.ordernum AND a.parent=b.line)
AND a.ordernum = orh.orig_sys_document_ref
AND orh.header_id = orl.header_id
AND orl.line_number=a.line
AND orl.cancelled_flag <> 'Y'
INSERT INTO oe_headers_iface_all
(order_source_id
,ORIG_SYS_DOCUMENT_REF
,CHANGE_SEQUENCE
,operation_code
,created_by
,creation_date
,last_updated_by
,last_update_date
,force_apply_flag)
SELECT DISTINCT orl.order_source_id,orl.orig_sys_document_ref,-100,'UPDATE',23583,SYSDATE,23583,SYSDATE,'Y'
FROM pel_sx_orders a,oe_order_headers_all orh,oe_order_lines_all orl
WHERE SHIPTYPE = 'BN'
AND EXISTS ( SELECT 1 FROM pel_sx_orders b WHERE b.ordernum=a.ordernum AND a.parent=b.line)
AND a.ordernum = orh.orig_sys_document_ref
AND orh.header_id = orl.header_id
AND orl.line_number=a.line
AND orl.cancelled_flag <> 'Y'
INSERT INTO oe_actions_iface_all
(order_source_id
,ORIG_SYS_DOCUMENT_REF
,orig_sys_line_ref
,CHANGE_SEQUENCE
,operation_code)
SELECT orl.order_source_id,orl.orig_sys_document_ref,orl.orig_sys_line_ref,-100,'CANCEL'
FROM pel_sx_orders a,oe_order_headers_all orh,oe_order_lines_all orl
WHERE SHIPTYPE = 'BN'
AND EXISTS ( SELECT 1 FROM pel_sx_orders b WHERE b.ordernum=a.ordernum AND a.parent=b.line)
AND a.ordernum = orh.orig_sys_document_ref
AND orh.header_id = orl.header_id
AND orl.line_number=a.line
AND orl.cancelled_flag <> 'Y'
I used these scripts recently you may want to modify them accordingly,after this run the Order Import program

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that the account is not authorised

I want to return my iPad 3, but I did not have an apple account at the time of purchase, and when I type in my order number and proceed to click "cancel order", it prompts me to log in with my apple I'd and then tells me that I am not authorised to do anything on the account in relation to the transaction. What should I do?

You can view and edit your orders without an Apple ID by logging in with your order number, along with the shipping zip code or email address.
I copied the text posted above from this website.
http://store.apple.com/us/help/viewing_changing_orders
Click or tap on the Order Status link here and you should be able to type in the order number and your zip code.
To view or edit your Apple Online Store order, visit online Order Status and log in with your Apple ID and password.

How to run Sales order interface

Hi All,
I am trying to perform a task in vision instance. The task is creating a test data in a excel sheet and writing a code for moving the data from excel sheet to order interface tables and then run a concurrent program to move data from interface tables to main order header and lines tables. Can anybody suggest me some links where i can find the steps to perform this process .
Thanks in advance,
HK

Please search/google before posting.
If you have a large number of rows, you can save the excel as csv and load the data into interface table using sqlloader.
If the volume is less, you can use TOAD's excel import feature
OR you can build insert statements using excel's concatenate function.
After loading the interface table or staging table, perform your validations and then run order import.
See http://www.orafaq.com/forum/t/123225/2/ for sample code.
Hope this helps
Sandeep Gandhi
Independent Techno-functional Consultant

Dreaded Canceled Orders for over a year!

Hi,
I have no idea why, but I am constantly getting canceled orders for the past year, and it is beyond frustrating (and clearly happening to many). It says that BBY can't verify my information. My information hasnt changed, so clearly it's not on my end. I've called more than 20 times and have gotten the run around. First, I get a rep saying my card didn't work...the same card I just used at CVS. Called my card company, and they said merchant never even tried. Decided to try later in the day, and same thing. Tried a different card...same thing. Canceled. Called again, and was told someone would call in 3-5 days...same story. No one calls. I swear I'm at my end. I'm going to use up my remaining reward zone certificates, cancel my BBY credit card, and use Amazon more than I do now.
Why is there no solution to this ongoing problem?

Hello TumTum39,
With the popularity of shopping online continuing to increase, I can understand why you may be frustrated with continuously having your orders canceled. Generally if you receive an email stating we were unable to verify your information, it was due to information not matching to what we have on file, or a spelling error.
With that said, I was able to locate a few of your recently canceled orders. I am reaching out to our support teams in regards to this issue, and will reach back out to you when I have further information. If you should have any questions in the meantime, please let me know. I greatly appreciate your patience as we review this issue!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Need The Doc of Sales Order Interface

Hi,
I would like to import the Sales order Through Sales Order Interface. I need the Proper Metalink document ID who guides me to detail process of import sales order interface tables and complete scnerio. Please tell me the Doc ID of Sales order Open Interface.
Thanks

Check this out:
http://download.oracle.com/docs/cd/B11454_01/11.5.9/acrobat/115omapi.pdf
Neeraja

Need to pass in line charges when cancel order line using API?

Hi,
Do we need to pass in line charges (charges, freight cost) when cancel order line using Oe_Order_Pub.Process_Order API?

I found the answer to my own question:
Yes it is a supported feature. It is documented on the following page:
http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/desktop/NativeApp lication.html#event:invoke
When you subscribe to the invoke event of the NativeApplication it will subsequently dispatch the event and you read the e.arguments Array object to get the startup arguments passed into the native application.

HR strutural Authorization check in the Lean order Interface (LORD)

Hi ,
We place Quotations , Orders in CRM 7.0 , via the Lean order Interface Screen (LORD) . So users in ECC have HR structural authorization and they seems to the checked ( for the HR# part of the Sales Team , and comming accross as partner function in the Quotations , Orders documents )
Can we avoid the HR structural Authorization check in the Lean order Interface ?

Dear Christophe,
I do not understand the requirement...you create ERP orders via CRM interface, and you have set up authorization in ERP for the users. Why do you want to prevent the authority check when coming from CRM when it is needed ?
However please consider note 1446253 quesiton 9.
You might activate or deactivate the "current user" flag in sm59 for your ERP system.
Hope this information helps...
Regards
Rene

Example Work Order Interface - Resource add

Can anyone give me an example load script for wip_job_schedule_interface and wip_job_dtls_interface tables? The documentation has a couple of errors and if I could just see one example that works I think I could figure it out. I have an existing work order and just want to be able to add a resource using the work order interface.
Any help you can give me would be greatly appreciated!!
Thanks,
Joe
p.s. I am getting invalid value for load type when I use the following:
insert into wip_job_schedule_interface(
allow_explosion
,created_by
,created_by_name
,creation_date
,group_id
,header_id
,last_update_date
,last_updated_by
,last_updated_by_name
,load_type
,process_phase
,process_status
,wip_entity_id
--,wip_entity_name
--,line_code
--,line_id
,organization_id
--,organization_code
,start_quantity
values(
'Y'                               --allow explosion
,'1008119'                     --created_by
,'JCOLLINS'                     -- created by name
,sysdate           -- creation date
,'104747'      -- GROUP ID USE WIP_JOB_SCHEDULE_INTERFACE_S
,'2'                              --HEADER_ID
,sysdate                    -- last_update_date
,'1008119'                --last updated by
,'JCOLLINS'               --last updated by name
,'3'                    --load_type
,'2'                    --process_phase
,'1'                    --process_status
,'136715'                    --wip_entity_id
,'3159'                    --,organization_id
,'1'
insert into wip_job_dtls_interface(
--parent_header_id,
group_id,
assigned_units,
autocharge_type,
basis_type,
completion_date,
load_type, -- 1 for loading a resource
operation_seq_num,
process_phase,
process_status,
resource_id_old,
resource_id_new,
resource_seq_num,
scheduled_flag,
standard_rate_flag,
start_date,
usage_rate_or_amount,
uom_code,
wip_entity_id,
--wip_entity_name,
organization_id,
substitution_type,
last_update_date,
last_updated_by,
creation_date,
created_by,
schedule_seq_num
values(
--'2'
'104747'                -- group_id
,'1'                          --assigned_units,
,'1'                          --autocharge_type,
,'1'                          --basis_type,
,sysdate + 360               --completion_date,
,'1'                          load_type,                            1 for loading a resource
,'10'                          --operation_seq_num,
,'2'                         --process_phase,
, '1'                          --process_status,
,'4267'                         --resource_id_old
,'4267'                         --rsource_id_new
,'50'                         --resource_seq_num,
, '1'                         --scheduled_flag,
,'1'                          --standard_rate_flag,
,sysdate                     -- start_date,
,'1'                          --usage_rate_or_amount
,'HR'                          -- uom_code,
,'136715'                     -- wip_entity_id
,'3159'                     -- organization_id
,'3'                          -- substitiution_type
,sysdate                     -- last_update_date
,'1068'                     --last_updated_by
,sysdate                     -- creation_date
,'1068'                     -- created by
,'40'                         --schedule_seq_number
);

Please find an example : we replace a group of resources by another group of resources:
INSERT INTO WIP_JOB_SCHEDULE_INTERFACE
(group_id
,header_id
,wip_entity_id
,organization_id
,first_unit_start_date
,firm_planned_flag
,status_type
,load_type
,process_phase
,process_status
,description
,created_by
,creation_date
,last_update_date
,last_update_login
,last_updated_by)
VALUES
(i_group_id
,i_job_id
,i_job_id
,i_organization_id
,i_first_unit_start_date
,i_firm_planned_flag
,1 -- STATUS_TYPE: Unreleased
,3 -- LOAD_TYPE: Update standard or non-standard Discrete Job
,2 -- PROCESS_PHASE: Validation
,1 -- PROCESS_STATUS: Pending
,i_description
,g_created_by
,g_creation_date
,g_last_update_date
,g_ast_update_login
,g_last_updated_by);
INSERT INTO WIP_JOB_DTLS_INTERFACE
(group_id
,wip_entity_id
,organization_id
,parent_header_id
,operation_seq_num
,department_id
,resource_id_old
,replacement_group_num
,resource_seq_num
,resource_id_new
,usage_rate_or_amount
,uom_code
,load_type
,substitution_type
,process_phase
,process_status
,description
,created_by
,creation_date
,last_update_date
,last_update_login
,last_updated_by)
VALUES
(i_group_id
,i_job_id
,i_organization_id
,i_job_id
,r_operations.operation_seq_num
,r_operations.department_id
,r_operations.resource_id
,r_operations.replacement_group_num
,r_operations.resource_seq_num
,r_operations.new_resource_id
,r_operations.usage_rate_or_amount
,r_operations.uom_code
,1 -- resource
,3 -- change
,2 -- validation
,1 -- pending
,i_description
,g_created_by
,g_creation_date
,g_last_update_date
,g_last_update_login
,g_last_updated_by);

Getting back a cancelled order

Hi SAP Gurus,
we've implemented an SRM extended classic scenario with the R/3 as the back end system.
I would like to know if there is a chance to get back a cancelled order: are there any specific flags I should put on a specific table using the tx bbp_pd?
Thank you very much for your tip.
Giovanni

How can I get the ArrayList to populate in the same order as the database results??I'd guess they are in the same order as the database results. A question for you: what does an order by clause do?
db

Can anyone plz tell me what is order processing and logistics execution?

Hi Everyone,
can anyone please spend there precious time on this quest. its really urgent.
1) Functional understanding of Order Processing and Logistics Execution.
2) Functional understanding of Chargebacks and Billbacks.
3) please provide me some knowledge about XI administration or provide me with some link
quick and correct answers will b definately appreciated
thanx in advance
xilearner

Hi,
See these...
Chargeback -- http://help.sap.com/saphelp_erp2005vp/helpdata/en/43/03fee2dc6a6e99e10000000a11466f/frameset.htm
Billback -- http://www.buy-rate.com/glossary/billbacks.cfm
http://www.vistex.com/Solutions/ip/Billbacks/Demo.html
XI administration guides..
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ac6de690-0201-0010-54ac-8923089dcc97
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0b4580be-0601-0010-d3ad-bd6ce51ae916
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/0f00c890-0201-0010-beb2-c96050edc426
cheers,
Prashanth
P.S Please mark helpful answers

Problem with purchase orders and cancelling order lines

Hi,
We have a problem with purchase orders and cancelling order lines. For example we have created PO no. 4300291277:
We have made a GR 5000186897 on 03.09.2010 amount 1.920 and tried to cancel it with GR 5000208866, but it takes the invoice amount 1.724 instead of 1.920. What is the correct way to undo this orders, so we cancel the 1.920 and not the 1.724?
Please help me, your help will be highly appreciated.
Regards,
Najma.

hi,
You have to cancel the IR first...and then do cancel the GR...
yes, there will be diff. in the price(if the price changes in bwtn)..if no changes in the price , the price will taken as old one..
Process:
1. Cancel IR
2. Then cancel GR..
3. then go the PO and try to delete the line item..
Regards
Priyanka.P

I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

I can not convert pdf to word ,because file over 100 mb . how can I do ? if I can not convert file ,how can I cancel order ?

To convert documents larger than 100 MB you will need Acrobat; you can download the 30-day trial from https://www.adobe.com/products/acrobat.html
To cancel a subscription follow http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialist reply and answer me? How can i do now ? Pay for useless????

How can i cancel order from HONG KONG apple Online Store? i tried to call the customer service hotline in 1/11/2013 (3pm to 6pm) and no any apple specialists reply and answer me? How can i do now ? Pay for useless?

You may also be able to access https://store.apple.com/ in Safari, log into your account, and review recent purchases (and cancel any that haven't shipped yet).

Cancel Order Interfaced to Logistics

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