Cancellati​on of Verizon service in support of Glen Beck

Due to Verizon recently pulling their ads in an attempt to limit Fox News' commentator Glen Beck's free speech, I will be canceling my account.

Glen Beck rules!  His show is getting lots of viewers.

Similar Messages

  • Playing Ping-Pong ... aka Verizon Won't Support the "Verizon WiFi" Service Activation App

    This post concerns the Verizon service called, "Verizon WiFi," which is introduced at the following web-page:
    http://www.verizon.com/wifi
    The service is explained in the following page:
    http://www22.verizon.com/Support/Residential/internet/highspeed/networking/setup/wifi/124612.htm
    The so-called "quick and easy" process to register and activate has occupied more than sixteen hours of time - so far - and regrettably, shows no signs of ever working. Two chat sessions, six (mostly marathon) CS calls, and I still can not find anyone who is inclined to fix the real problem, namely:
    The "WiFi Activation" application (or wizard) will not accept as valid any user name that I type.
    No matter what I enter into the User Name field (including the random strings provided by technical support in India), the application reports, "User name contains one or more invalid characters." Tried it 15 to times on multiple PCs ... always with the same results, "User name contains one or more invalid characters."
    Telephone support is frustrating ... at best. Verizon DSL Dept. transfers me to VZ Wireless Dept., who eventually transfers me back to VZ DSL, who the transfers me to VZ FIOS Department, and then back to Wireless ... and so on. As y'all know, several of these transfers were to India and back.  Last night (28 May) the trouble-ticket was escalated for action, and I was assured that I'd be contacted with the problem resolution..
    I was not contacted.
    This evening, I tried again.  After lots more 'customer ping pong,' and repetition of yesterday's experiences, I was eventually told that the ticket (VAHM01NN**) had been closed. What gives? Why would an unresolved problem ticket be closed?
    How about it, Verizon reps who read this?
    Can one of y'all VZ reps help solve the problem with activating WiFi service so I can "Enjoy nationwide Wi-Fi access in select areas at over 5,000 hotspot locations -- at no extra charge" as trumpeted on the web-site? What office is responsible for technical support of the "WiFi Activation" application (named like the following, VZ.WIFI_2013_2013_29_10_12_44_8741ghu.app)?
    Please help a brotha' out!
    BTW.  Every technician wants to dick around with my DSL modem ... instead of addressing the real problem.  Please fix the flow-chart so that "Verizon WiFi" and "Verizon commericial WiFi hotspots" are addressed correctly!

    marlowerog wrote:
    This post concerns the Verizon service called, "Verizon WiFi" ... Please fix the flow-chart so that "Verizon WiFi" and "Verizon commericial WiFi hotspots" are addressed correctly!
    I have this service running and it was not a simple setup.  I cannot make a particular suggestion right now for your case, but I thought this link might help:
    http://forums.verizon.com/t5/FiOS-Internet/TRYING-TO-REGISTER-FOR-WI-FI-FROM-Ipad/m-p/580463
    Perhaps between the two of  you, you'll encounter a resolution.  Good luck.
    Edit:  After submitting my post on your issue, I discovered that you have initiated 3 separate threads on the same subject.  Of course I had no way of knowing this prior to posting, and I found this confusing.  Subsequently I realized that I'm unlikely to be able to help.  In any case, best of luck.

  • Do NOT sign up or Verizon Service!!!!!!

    I really have no question just really hoping that maybe someone considering Verizon for service maybe saved from making that mistake!!! We have had Verizon for YEARS!!!! Just recently moved called to get everything set up for themove, at the end of the conversation I was very happy with the ease it was to set up transfer....NOT!! We were having other services hooked up that were dependant upon our Verizon services being on...so after talking to the rep we actually transferred our service the DAY BEFORE we actually moved. Well next day upon arrival it was not on so we had to rschedule the Alarm and Cable to come back out at a later date. Which ment extra fees for us, I called Verizon and there commentfor me was "well we can't help that it is not on that is beyond our control (really??) So this is a Friday and I was told the soonest that they could have someone out would be Tuesday of the next week...WOW that is ustomer service. Since this point it has been nothing short of downward slide! After Verizon came on Tuesday the man that did our installation informed us that the wifi box we had would not work but he was just going to swap it out with the one we needed, being that we had already had so much trouble. Our first bill came in and oh boy the fees on it made my head spin and I truely believe I could have spit FIRE at that point. The price I was told we would pay for phone and internet was $54.99 a month....well to my surprise we were being charged $101.00 oh and don't let me foget we were charged an early termination fee of $180 an equipment fee of $60 plus a partial month for our first month at the new home and ending fees for the house we moved from. I called and yes I was extremely upset, and to my luck I was connected to a man named Frank. Frank spoke to me as if he was above me and even suggested that I have my husband cal totake care of this because "men are a little better with these things jst as women are better with tending to kids and kitchen type things" NO I DON'T think so I am not the person that is going to tae that, so I told him to transfer me to a supervisor immeditely! His response was "No that isnot necessary if you would jut choose to understand that you are not right on this subject" I then DEMANDED he transfer me, so he placed me on hold and came back and said " I put you in line it will be at least a 45 minute wait" and disconnected from me. I waited about 10 minutes and hung up and called back and when conneced to an employee named Jontavia she appologized, I told her that I want him reported for the derrogatory way he spoke to me, shesaid she would notate th account but had no way of connecting me since she did not now what callcenter he was at. Jontavia did take care of the early termiation fee but she was going to have to put the rest in for her supervisor to approve, prior to hanging up I asked for her extension in case I had more problems. She told me that she did not have that but would give me her "Z number" and told me that her supervisor would call me back wihin 24 hours. Yesterday was 2 weeks and I decided to call back, I asked to seek to Jontavia and offered her Z number BUT guess what they have no way of connecting me....so I chewed out another employee after I tried to explain to her the whole story and her response was " I am not Verizon, but from looking at your account I will not be able to assist you until your account balance that is 2 days past due is brought current,,,,,,and here I sit waiting for ANOTHER supervisor to call me back. ****Do your self a favor RUN from this company! they have absolutely no care for their customers they just pass thebuck around ad around*****

    Hi hatingVerizon,
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

  • Cancelling Verizon services..​..

    I just got off the phone with Verizon customer service after I learned that my bundle price that I am paying $124.99 for has been reduced by $20 per month.  I am a loyal customer of 6 years and they won't give me a discount because I already received one over a year ago.  They actually told me to call back in a couple months to see if I can get a discount.  I would rather switch to a competitor's bundle package out of principle as I disagree with this type of business practice. 
    Verizon you really need to get in sync with your loyal customers because you are losing one as soon as TimeWarner can setup an install at my house!  You would rather lose $160+ a month from me rather than giving me a discount...that is not smart business.
    Your customer service made it very aware that I was under contract for 2 months still and if I wanted to cancel I would have to pay a $60 cancellation fee.  That is just fine with me because TW is offering a $200 gift card for switching.

    somegirl wrote:
    gunnynewc wrote:
    I have a Verizon e-mail account, currently I am not using it as a primary account,
    but would like to...
    I would like a differerent e-mail address and it is not available... Also, NOT IN USE...
    It's an address I used 5,6,7, years ago, before cancelling Verizon services for
    poor customer services... So now I have returned with dsl and would like my old
    address back...  Question is, for how many decades will Verizon block this address
    that is not in use ??? (old & desirable address was {edited for privacy}
    As long as the old account was in your name, you should be able to have Tech Support "repoint" it for you. It essentially takes the username from your old account and sticks it on the new one.
    If that doesn't work, you *may* be able to escalate a ticket to have it released for re-use. Usernames and aliases are only supposed to be locked for 180 days (~6 months) after deletion. If it hasn't released already, there may be something systematic causing the problem.
    There are options for contacting Verizon's Tech Support on their Contact Us page. I've had good experiences with the chat support, but if you prefer an actual voice 1-800-VERIZON should get you where you need to go.
       Good advice!

  • Verizon service

    be careful ordering any upgrade from verizon. i seen offer for valued customer to get the quatum internet 30 day trial and $10 more after. i asked do i need a new router was told no we see your router is current. thinking okay? i wasnt home much the 1st or 2nd week so when day 22 came i knew nothing was faster in fact it seemed i would be happier with the old phone net.  mailing a letter through the post offce was faster. when i called and said take off this crap and put my old stuff back they couldnt because that was obsolete. it was 23 days later and gone? i could lower then orignal speed though? verizon opperate just like any tele marketing company.

    Mitchel,
    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • Verizon service in Baja South, Mexico?

    I have a GSM phone and was thinking of buying the $15 Mexico calling plan but I am told there is no or extremely limited Verizon coverage in Loreto and other parts of Baja South. Has anyone tried to get Verizon coverage there?

    Hi, I am typing this on my laptop.  nancy and I both have Apple iPhones (5)
    that are about 3 months old and working very well.  We can use them for
    email and other transmissions on the WIFI of our hotel, but we have no
    phone or message service as per the Canada-Mexico plan that we signed up
    for, and which is showing in our account use indication (zero minutes used).
    So, the problem is our RECEPTION of Verizon phone service here... we have
    ZERO BARS (dots, actually) and the words above that spot on the home screen
    say "No Service."
    I do not think we have what you call a 'port in from another carrier"...
    but that is professional phone company jargon and I do not know what you
    mean. I just know that we can neither make nor receive phone calls on
    either phone ... and we also have no message function either.
    Please let me know if we need to adjust any other settings on our p hones.
    We followed instructions of Verizon/Seattle and the call-in customer
    service and have TURNED OFF our cell data function, as we are not
    subscribed for international DATA ... we get plenty on our WIFI.
    We understand from other folks here in Puero Vallarta (Mexican state of
    JALISCO) that they are getting Verizon reception.  The locals all seem to
    be on TelCel.
    I look forward to your help getting the service we are paying for already
    so that it works. The "dead" phones are a total mystery to me.
    George
    On Sun, Feb 16, 2014 at 8:45 AM, Verizon Wireless Customer Support <

  • Verizon service absolute worse experience

    Verizon service is the absolute worse experience I have ever had. I had an appointment. The window was from 8 to 5pm and no body showed up. When I call an hour wait in the phone to get anyone. Nobody has an explanation why.  Now I am told no body can come out to repair my internet for several days because the next appointment is not until Friday . One person tells me the window is again 8 to 5 pm. Calling again I am td the appointment is at 6:55pm. Nobody there knows what's going on. . The only answer is find another service .

    Hello Shirs
    Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
    Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
    Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
    Please keep all correspondence regarding your issue in the private support portal.

  • Verizon Customer Non-Support

    This is a transcript from an online chat with Verizon Support.
    I was trying to upload a csv file to my webmail account. Even though the capability to do this is clearly indicated I was informed you actually can't upload a csv file of contacts - unbelievble! I wonder what other advertised capabilities don't actually exist?
    Chat Subject: FiOS Internet (E-Mail) Your Question: I am trying to upload a csv file into my address book. I keep getting an error message saying the format is incorrect. I have 3 columns labeled firstname, lastname, Email address. Are there specific header names needed? A Verizon Service Representative will be with you shortly. Thank you. (15:15:18) Agent Randy has joined. (15:15:38)
    Randy : Chat ID for this session is 12040929055. (15:15:38)
    Randy(15:15:43): Thank you for using Live Chat technical support, my name is Randy. I apologize for any delays in reaching an agent. Please remember we are only able to assist you with technical support and questions regarding your FIOS services. If you have any billing or order questions please call 1-800-VERIZON.
    Randy(15:17:39): Thank You, One moment please while I look up your information.
    Randy(15:19:34): If you are trying to upload this into the online webmail then it will not work as you would have to enter each one separately. If this is for your Outlook or Outlook Express that should work, however this is outside of our support through FIOS technical support and you would need to check with Microsoft for assistance with this
    Bruce (15:20:51): I am inside of Verizon webmail where it specifically takes you through the steps to upload contacts into verizon webmail!!
    Randy(15:22:18): I do apologize but you would need to enter each contact individually in order to get your address book updated into the webmail. I am sorry for the confusion on this
    Bruce (15:23:57): This is copied from verizon webmail Bruce (15:24:17): Verizon Webmail allows you to Import Contacts from Outlook Express / Microsoft Outlook / Windows Mail
    (Vista OS) using csv (Comma Separated Values) file. Learn How
    Bruce (15:24:58): Step 2: Importing them to Verizon Webmail
    Sign into Verizon Webmail
    a. Click on the Contacts icon on the top left panel.
    b. Then Click on More... on the Contacts Toolbar
    c. Click on Import
    d. Click Browse to Locate the .csv you created with your contacts
    e. Then Click on Import Contacts
    Randy(15:25:08): Ok
    Randy(15:25:55): If you are following these steps then if it is indeed working then you should have no issues
    Bruce(15:26:10): Exactly my point
    Randy(15:26:16): However if it is not then I would be unable to do anything more with this
    Bruce (15:26:52): I am following the procedures - What headers are supposed to be on the csv file?
    Bruce(15:29:27): are you there? Randy(
    15:29:43): I am sorry but I am not certain what you could try with this, as this is not something we support, as this is not a feature that actually functions, although you may see different on your screen
    Bruce (15:30:35): What does that mean? There's a capablity that isn't really a capability?
    Randy(15:31:36): Apparantly so. As I had stated earlier this is not a function that the webmail has enabled at this time. I do apologize for the confusion on this
    Bruce (15:32:32): ok - I just wasted over an hour trying to make an advertised capaability work
    Randy(15:35:25): I do apologize for this. I as well wish this would be removed to avoid such confusion as this Your session is now closed. Thank you,have a nice day.

    The agent is confused, the feature works fine. (I just tried it again to be sure.) What program are you trying to export from? I can try to give you a step-by-step.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Verizon service out...now back on

    There was no service in Eugene OR this morning, but service is now restored. After a long and frustrating attempt to obtain info and/or assistance from the Verizon Wireless.com site; VOILA`!! now it's on. The oline site is not a useful option for customer service or support regarding a "blackout" for service. Seems its designed around advertising and selling products. 

    There are a couple of threads here about the outage area.  It was pretty much the whole state of Oregon, south of Portland at least.  I did catch some of the local news tonight but nothing was mentioned that I saw.  I was a couple minutes late turning it on so if it was the lead story, I may have missed it.

  • Service Desk: Support team determination - Action Logs error

    Hello experts,
    I have customized the service desk functionality in Solman 7.0 EHP1 according to SAP help and the various (very helpful blogs from sdn). When I create a message from satelite system the "Support Team" field is already filled with the correct  business partner, but when I look into the ACTIONS tab I see the following error message (red light) "Find support team responsible, when message is created". In the processing log I have the following entries:
    "Processing CRM_DNO_PARTNER_1 Is Started"
    "Action could not be successfully executed".
    Additional no Email is sent to the BP SUpport team even I have customized it accourding to the blog from Tammy Powlas "Service Desk Support Team E-mail Notification".
    When I open the created message in change mode and save the message (without any changes), then the email is sent correctly.
    Can anyone give me a hint, what I did wrong.
    Thanks in advance,
    Thomas

    Hi Thomas,
    When the PDF is generated during the creation of the message, some information is not yet available to the smartform program, so most of the fields are not filled. In order to have the complete PDF, you have to send the e-mail after the document is completely created, which means using the processing time "Processing when saved" (and then you have to open the message and save), or via Job using the Processing time "Processing using selection report", and scheduling the job as mentioned by Cristiano. In this case no e-mail will be created immediately as you wish (I did not use "sent immediately" , but "created immediately", because it also depends on your SCOT job which will send the e-mail). In my case I did not need to send in the e-mail details such as System ID, SAP Component and System details to the Support team, only the message number, priority and description.
    If you decide to schedule the job, create a variant as explained by Cristiano. Enter the Application CRMD_ORDER, Action profile, Action definition if you want to specify which action or actions you want to execute (if you only want to schedule the job for your email to support team action, put this action definition here), Promotion status "0", keep empty field Processing type (do not put INT for e-mail), and select Processing Time "Processing using selection report". Keep dates in blank. Set  "Processing without dialog" on. It's very important that you configure your action to be executed via report, as I said in the beginning, otherwise the job will not work and you will have the "0 actions have been selected" message. Also schedule your job periodically with a very short interval if you have many messages created each hour. It also depends on your SCOT configuration. The CRM action job will only send the e-mails to the queue.
    The business partner assigned to the user that holds the position below the org unit should be entered in the message processor field, but this should not cause any error in the action that determines the Support Team business partner, as this field is correctly determined. Did you configure any other action or BADI to fulfill the message processor automatically? The standard SLFN0001_ADVANCED_FIND_PARTNER action as far as I know will not do it.  I have Solution Manager 7.0 with SP25 and I don't have any error message in the FIND_PARTNER action, it is all green.
    If you did not create yet any action or BADI implementation for the message processor, and if you have only one business partner (person) assigned to your support team, as you described (one Org Unit, with one position and one member), you can do the following:
    - Go to the Access Sequences definition and copy access sequence 0009 (organizational data: employee for an org. unit). In the Individual Accesses change the Source from Department to Support Team.
    - Go to the partner determination procedure and for the SLFN0004 select the access sequence just created.
    This access sequence uses Rule AC10000258 to determine the business partner Employee of an Org Unit.
    Try to create a new message and check if it works. This rule does not work if you have many members below one support team.
    You may also check SAP note [1041455|https://websmp130.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/sapnotes/index2.htm?numm=1041455].
    Regards,
    Raquel
    Edited by: Raquel Cunha on Mar 3, 2011 4:30 PM

  • HOW DO YOU FEEL TOTALLY ABOUT VERIZON SERVICE...PERIOD

    DISAPPOINTED IN THIS HOME CONNECT AND VERIZON SERVICES.  MY FATHER HAS HAD VERIZON SERVICE RESIDENTIAL (LANDLINE) FOR YEARS.  HE DECIDED TO GET A CELL PHONE.  WE WERE (SUCK IN) TALKED IN BY A WIRELESS REPRESENTATIVE PERTAINING THE LANDLINE PHONE FOR A BETTER DEAL UPON PURCHASING THE CELL PHONE.   WE DECIDED TO CONTINUE TO KEEP THE NUMBER TO THE LANDLINE PHONE.  SINCE RECEIVING THE HOME CONNECT....WE HAVE HAD A GREAT DEAL OF BAD EXPERIENCES WITH THE HOME CONNECT TO THE LANDLINE.  WE WENT TO PURCHASE A NEW PHONE FOR THE LANDLINE PHONE.  WE ARE NOT PURCHASING THE HOME CONNECT BOX TOTALLY.  THE CELL PHONE WAS FREE WITH 2 YEAR CONTRACT AND WE ARE SUPPOSE TO HAVE (2) SEPARATE LINES.  ONE FOR THE LANDLINE AND THEN ONE FOR THE CELL NUMBER.  IT APPEARS THAT THE REPRESENTATIVES AT VERIZON ARE DENSE ABOUT THIS SITUATION.  THEY DECIDED TO PUT OUR LANDLINE PHONE SERVICE UNDER WIRELESS AFTER WE HAVE BEEN WITH VERIZON RESIDENTIAL WITH THIS SAME NUMBER FOR YEARS.  THEREFORE, WE ALREADY HAD A LINE WITH VERIZON RESIDENTIAL.  HOWEVER, BECAUSE THEY DECIDED TO PUT US UNDER THE VERIZON WIRELESS WITH THE LANDLINE PHONE AND CELL PHONE BECAUSE OF THE HOME CONNECT.  THE BILL WE HAD WITH VERIZON RESIDENTIAL PERTAINING TO THE SAME LANDLINE PHONE WITH HOME CONNECT WAS PAID.  THEY ARE TELLING US WE HAVE TO PAID TO ACTIVATION FEE SEPARATELY ALTHOUGH WE HAD A LANDLINE WITH VERIZON WIRELESS.  ALSO, THE AMOUNT THEY ARE CHARGING FOR THE VERIZON WIRELESS HOME CONNECT LANDLINE IS NOT UNDERSTANDABLE.  WHY?!?!? BECAUSE WE JUST PAID FOR THE BILL TO THE SAME LANDLINE SERVICE WITH VERIZON WIRELESS.  THEN THEY MISSPELLED OUR LAST NAME FOR THE VERIZON WIRELESS BILL TO WHICH THEY ARE CHARGING FOR THE LANDLINE SERVICE AGAIN  UNDER THE SAME ACCOUNT USE FOR THE CELL PHONE.  IN A MONTH TIME VERIZON WANTS US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE SERVICE UNDER THE VERIZON WIRELESS AFTER PAYING BEFORE THE BILL DUE ON JULY 12 2014 WITH VERIZON RESIDENTIAL.  THIS MEANS WE ARE PAYING ALMOST $200.00 FOR THE LANDLINE SERVICE FOR VERIZON WIRELESS AND VERIZON RESIDENTIAL.  THEN THE SERVICE WITH THE VERIZON WIRELESS FOR THE LANDLINE SERVICE USING THE HOME CONNECT BOX IS SAD, PATHETIC AND DISGUSTING.  THE SERVICE IS AS THOUGH THE LANDLINE HOME CONNECT IS BEING USED AS A MOBILE PHONE IN LIEU OF A LANDLINE PHONE.  WE GET RESPONSE ON THE LANDLINE  SUCH AS TEXTING, ETC. HOW CAN YOU DO THIS WITH A CORDED LANDLINE PHONE.  ALSO, IN ADDITION TO THE EXTRA $100.00 FOR THE LANDLINE HOME CONNECT WITH VERIZON WIRELESS AND ALSO WANTS US TO PAY ALMOST $100.00 FOR THE CELL PHONE TO WHICH THE PHONE ITSELF IS FREE!  WE NEVER HAD TO PAY FOR CALLER ID TO BE DISPLAY ON THE LANDLINE PHONE BECAUSE IT WAS PART OF THE VERIZON RESIDENTIAL SERVICE.  WE ONLY ASKED THAT THE SAME SERVICE WE HAD WITH VERIZON RESIDENTIAL.  OH!!!! PLEASE ALLOW ME TO EXPLAIN THIS.  WE DISCUSSING THIS SITUATION WITH VERIZON WIRELESS TO WHICH BOTH SERVICE IS (NOW!!!!) UNDER VERIZON WIRELESS UNDER THE SAME ACCOUNT NUMBER...IT ALWAYS APPEARS THESE REPRESENTATIVES CAN NEVER, NEVER LOOK AT THE HOME CONNECT LANDLINE ACCOUNT UNDER THE SAME ACCOUNT NUMBER WITH THE CELL PHONE.  OH!!!!! THE TELEPHONES NUMBERS ARE DIFFERENT FOR EACH.  WE CONTINUE TO KEEP THE SAME NUMBER FOR THE LANDLINE HOME CONNECT.  THE REPRESENTATIVES/VERIZON WIRELESS IS CARRYING THE LANDLINE HOME CONNECT AS IF IT IS A MOBILE/CELL PHONE WITH A HOME CONNECT DEVICE.  RIDICULOUS, SAD, PATHETIC AND DISGUSTING!!!!!!!!  THE LANDLINE PHONE IS NOT A MOBILE/CELL PHONE.  THE OPERATIVE WORD IS "LANDLINE" WHICH MEANS A CORDED PHONE WITH ADDITIONAL CORDLESS PHONE.  I DO NOT BELIEVE THIS MEANS A CELL PHONE WHICH IS MOBILE.  THEY WANT US TO PAY ADDITIONAL $100.00 FOR THE LANDLINE PHONE WHICH IS NOT MOBILE AND $100.00 FOR THE CELL PHONE.  THE BILL WILL BE NORMALLY UNDER $100.00 FOR BOTH SERVICES.  I DO UNDERSTAND THE ACTIVATION FEE FOR THE CELL PHONE AND EVEN FOR THE LANDLINE SERVICE BUT AGAIN THE BILL WILL BE LESS THAN $200.00 PAYING THESE FEES.  ALSO, THE SERVICE ONLINE TO CHAT IS PATHETIC AS WELL.  WE TOLD THE REPRESENTATIVE THAT THE BILL FOR THE LANDLINE PHONE UNDER VERIZON RESIDENTIAL WILL BE PAID ON JULY 2, 2014 IN THE AMOUNT FOR ALMOST A $100.00.  HOWEVER, VERIZON CONTINUE TO BILL US AFTER PAYING THIS AS IF THEY WERE NOT AWARE OF THE PAYMENT ON JULY 2, 2014 FOR VERIZON RESIDENTIAL.  WE WERE SENT ANOTHER DEVICE AND RECEIVED ON JULY 17,2014.  WE SENT THE OLD DEVICE BACK ON 7/18/2014.   SOMETIMES WE BELIEVE VERIZON WIRELESS IS MESSING WITH OUR SERVICE ON THE LANDLINE HOME CONNECT.  WE CONTINUE TO GET A CLICKING SOUND BEFORE ANYONE RESPONDS TO OUR HELLO BY THE TIME THE CLICKING STOP THAT PERSON HAS HUNG UP.  WE GET RESPONSES AFTER DIALING A NUMBER ON THE LANDLINE FROM A REPRESENTATIVE TELLING US THE CALL DID NOT GO THROUGH...IT IS PATHETIC AND DISGUSTING.  THE SERVICE SUCKS WITH VERIZON WIRELESS PERTAINING TO CUSTOMER SERVICE, ETC.  THEN WE YOU TRIES TO EXPLAIN...THE REPRESENTATIVE WITH WIRELESS CONTINUE TO SAY WE CAN NOT REVIEW THE SERVICE WITH RESIDENTIAL TO WHICH WE DO NOT HAVE OR PROBABLY DON'T HAVE AN ACCOUNT ANY LONGER BECAUSE IT IS UNDER TO DIFFERENT NAMES MAINLY BECAUSE VERIZON WIRELESS HAS MISSPELLED.  WE ARE TRYING TO RESOLVE THIS MATTER HOWEVER, TO NO AVAIL IT APPEARS THE VERIZON WIRELESS AND VERIZON RESIDENTIAL IS JUST AS BAD OF SERVICE AS WE ARE GETTING WITH THE SERVICE USING THE LANDLINE AT HOME.  THE LANDLINE CAN NOT BE A MOBILE AS THE SAME WAY THE CELL/MOBILE PHONE.  AGAIN, THEY ARE TREATING THE LANDLINE HOME CONNECT AS IF THE PHONE BEING USED IS A CELL PHONE AND IT IS NOT.

    Also...
    3. Because you're no longer with Verizon Residential you will have different billing with Verizon Wireless. That includes an activation fee when you create new lines of service as well as being billed one month in advance. This would reflect on the very first statement you received from Verizon Wireless.
    4. If your cell phone and Home Phone Connect are showing on two different accounts, one line may have been placed on a sub-account. If you wish you can request that the two numbers be consolidated onto one account.
    The next time you post, it would be easier to understand what you wrote if you would not type in all CAPS AND separate your individual concerns into paragraphs.
    Thank You.

  • I'm out of the country right now and I want to suspend my verizon service, but I couldn't. It says "Error, the service is not available at this time. Try it later" What should I do?? Plz Help me!!

    I wanted to suspend my verizon service, but I couldn't. The web shows "the service is not available at this time. Try it later..." How can I address this problem??

        Hi Shell126 - We certainly want you to be able to easily manage the account while so far from home! Have you tested a different web browser? Also try clearing the cookie and temporary internet files on your current browser. I am eager to help get this resolved!
    Thank you, 
    YaleK_VZW
    Follow us on Twitter @VZWsupport

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