Cancelling an engineers vist is impossible!

On Saturday 18th Oct. I came home from work and tried to set my telly box to record the X Factor (so i could watch it later and skip the ad breaks) but hitting the record button nowt happened and everything froze (couldn't leave the guide, couldn't scroll up or down through it) had to switch everything off at the wall. Back on again and still the same. Tried this thrice before calling.
Spend 52 minutes on the phone to the 'technical help desk' to a pleasant chap in India who patiently talked my through his script and I followed all the instructions (switch off and on again twice) then for a factory reset (keeping recordings) for the problem to still occur. The system would catch up with the instructions from the remote approx. 15-20 mins later but still wouldn't record. So an appt. with an engineer was duly made for my next day off (this coming Saturday) On monday I was peeved so I tried a software update and a factory reset (losing recordings) and said goodbye to the many movies (making up 46% of my memory). Problem solved (Hoorah). I can now record crappy tv shows and watch them without having to sit through ad breaks.
Problem NOW is I canny cancel the engineer visit! Spent 46 minutes on hold waiting to speak to someone before I had to give up and have my supper. Then just spent 50 minutes from 8.00pm to 8.50pm still without speaking to anyone. Text back the txt msg they sent and am still waiting like a lovesick teenager for a reply.
Will I get charged for an abortive visit if I just switch the lights off any don't answer the door when the engineer comes? I could always invite him in for a cuppa and a biscuit and see if he sympathises with the difficulties in cancelling the visit. Would have to be choccy biscuits to be in with any hope of that.
I could always spill a cup of tea on the box to create a new problem for him to fix but i don't fancy cleaning it out of the carpet.
All replies will be read, any helpful advise would be mostly appreciated and any not so helpful, will be scowled at.

Lyndsey
Have you tried the online chat?
https://bt.custhelp.com/app/contact/c/348/session/L3RpbWUvMTQxNDE0OTUwNS9zaWQvYl9teFNGNW0%3D#h=eyJzd...
Tim

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How to cancel an engineers visit

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Telephoned BT and was told "You cant cancel it online" it can only be done by us at this end.
AQ.
"Welcome to Royston Vasey - You'll never leave."

AQ wrote:
I reported a fault online with the landline and booked an engineers visit.
Wow, trouble at AQville
Received confirmation e-mail of the visit.
Wow, confirmation too
Fortunately I managed to fix the fault myself
Amazing what a 5llb lump hammer can do
and then (as requested by the email) went back to bt.com to cancel the engineers visit. I couldnt find any way online to do this.
Aye, never goes as smoothly as one would hope
Telephoned BT and was told "You cant cancel it online" it can only be done by us at this end.
You'd of thought there would be an online method, with instant acknowledgement...
edit to correct typo
-+-No longer a forum member-+-

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Cancelling an engineers vist is impossible!

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