Cannot cancel subscription.

I went in to cancel my subscription within 30 days but it will not let me cancel because it's saying I have a free trial which is not true because I have record of paying for it on 1/15/15.

Please confirm how did you purchase it as there are no records of any transaction of any CC registered to this Adobe ID, if there is any other Adobe ID, please let us know to assist you.
Regards
Rajshree

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Cannot cancel subscription to Skype Pro

Apparently I signed up for "Skype Pro" about a year ago, though I don't remember doing so. I was using Skype a lot so it didn't bother me. Recently, I logged in to try and go back to a free account, and under "My Accout" it says I have no subscriptions. However, I have been charged for this subscription for the past 12 mounths.
In the email "We've delivered your order" I tried clicking the link to unsubscribe, but it brought me to a unresponsive page with an UNSUBSCRIBE button: clicking the button does nothing....(I tried multiple web browsers, all of them up-to-date).
Any idea what's going on here? I really wish I could talk to a person to work this kind of thing out, and I instead was compelled to remove my auto recharge info to make it stop. I'd like to add it again for making calls, but not if I can't control the charges being made.
Thank you.

Hi,
Please contact Skype Customer Service, they will cancel agreement for you
See: https://support.skype.com/en/faq/FA1170
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

Cannot cancel subscription - RESOLVED

Need help cancelling my skype premium subscription. Every time i try to cancel it leads me to a "facing technical difficulties" page??? It's been the same for over a month now and skype is still billing me.

Hi there,
Your Skype Premium subscription is now cancelled and last payment reversed. Since last payment was not finalized it might show as a temporary reservation on your bank account, but it will be removed and your bank account won't be charged for last order made this month.
You can check order status here: https://secure.skype.com/account/purchase/history/orders
Your subscription settings: https://secure.skype.com/account/call-phones/packages
Feel free to send me a private message if you have any further questions.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Cancel Subscription doesn't work !!!

1) On a expired Skype Number subscription, Skype keeps trying to charge the Credit Card 2) Even worse, it doesn't let the end user remove the Credit Card. It claims that it is required to cancel subscription first, but when the option is selected, nothing happens! 3) Hence, the subscription cannot be cancelled and the credit card cannot be removed. 4) The Support Contact Page doesn't offer an option to report issues like this. What is going on here?????

1. Skype numbers are subscriptions so they will renew. The renewal is billed 3 days before the subscription ends and continues to attempt to bill with the information on file for those 3 days. If the payment doesn't go through it will resort to cancelling the subscription due to non-payment. 2. You need to add a new credit card or cancel the subscription. You can add a new credit card at any time. You can cancel the subscription at any time. If for some reason certain buttons don't work right, try another web browser. The issue may exist with your web browser or a plug-in you have installed. 3. You can't delete any credit card in use by a subscription unless you cancel that subscription. If you have another credit card on file you can switch payment of that subscription to that credit card. You will then be able to delete the card on file as well. This is rather common and makes sense to me. Paypal subscriptions work the same exact way. 4. You can contact Skype Customer Service but I believe that they may just walk you through the same exact process. Skype Customer service can be contacted by filling out a Support request options on the Support Request page. https://support.skype.com/en/faq/FA1170

I have a problem with Orbyt - an app with no way to cancel subscription

I have subsbscribed to this app, what is an app with access to some newspapers and magazines online, but I have decided to not continue suscribed, but, that is my problem, there is no way to unssuscribe to this service (I cannot cancel the subscription but they can take my mone monthly from me).
Let me explain the ways I have followed to cancel the subscription:
Mail and call to Orbyt client service, they claim the sign on was made thru iTunes, so, they say they are not able to cancel my subscription. Contacted apple, they claimed is 'itunes store' and not apple which has to cancel the subscription, no way to contact itunes store staff to request to cancel this subscription. so, my question is this.
Is there a way to cancel the subscription to this app thru itunes, a way to contact 'itunes store' people to request them to cancel the subscription?

Great! I finally found how to cancel the subscription, but is a little tricky, and hard to find, anyway, hare is the solution I found to share with the most as possible:
In iTunes, go to account details, and there is a section to cancel automatic subscriptions!!!
Thanks all for your support and attention!!

I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now

I bought 2 hrs ago pdf to Office conversion access. It is so horrible, I need to cancel subscription right now
the website is so bad that it goes around in a circle- & you cannot access a place where you click & it is done. Nope.. If I cannot cancel it tonight, I will have to call the c/c to force the issue. I wasted my evening on this silly thing....
Pl call 818 523 8735 now.

Dear Sir:
I think you do not seem to understand: this link you provide is TOTALLY
BOGUS & FRAUDULENT!
This is precisely the point of my email.
If I go there, & YOU CLICK SOME indeterminate options..& it opens another
tab & it is exactly the same as the one you came from. & on it goes.
Adobe shoul know better!
Unless, you are pulling off another AOL thing of the '90s.
I am going to call the credit company & report it as fraudulently charged.
See if that works.
robin

Cannot cancel

Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forumswhere experts are online 24/7.
My experience with Adobe support earlier today, unresoved, below:
(I would appreciate if someone can cancel my subscription without taking money from me, thank you)
You are now chatting with Neha. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Neha: Hello! Welcome to Adobe Customer Service.
Neha: Hi Micha.
Micha Oelsner: Hi
Neha: I understand that you wish to cancel the subscription.
Neha: I'll be glad to check and help you with that.
Micha Oelsner: Yes please
Micha Oelsner: What do I need to do?
Neha: I have checked and seen that you have purchased Adobe ExportPDF Annual on Mar 10, 2013.
Neha: May I know the reason for canceling the subscription.
Micha Oelsner: Yes, I couldnt figure out how to cancel in time
Neha: Okay.
Micha Oelsner: That program does not work. Any documents I tried to convert from PDF into ie word, did never convert correctly. So I stopped using it and certainly don't want to pay for another year for a programm that does nor work for me. I am on Windows 7, 64 bits and use open office. That might be the problem.
Neha: Okay.
Neha: Please give me 3-4 minutes to cancel the subscription for you.
Micha Oelsner: I also don't have the time to get to the bottom of why it is not working. I was not aware of the subscrpition automatically carrying on and did not know Adobe can just try take money off my CC without first invoicing me or something. And as mentioned I couldnt figure out how to cancel in time, and also saw the email from Adobe too late! (I was moving from one city to another in February, so my emails piled up
Micha Oelsner: Oh, ok, if you can cancel the subscription for me, great! please do
Neha: Micha I see that you need to update the credit card details if you wish to cancel the subscription. I request you to please update your credit card details so that I can cancel your subscription.
Micha Oelsner: My CC details have not changed. What do you mean update?
Micha Oelsner: The reason the payment did not go through is that I have no funds in my CC
Neha: Micha I cannot cancel your subscription until your credit card details is not updated.
Micha Oelsner: Explain what you mean with that, because my CC details as they are on your system have not changed...
Neha: Micha that is for CC subscription. The subscription that you are referring is for Adobe export PDF.
Micha Oelsner: Now I am confused. So what exactly do I need to do now?
Neha: You have contacted us to cancel your Adobe Export PDF subscription and i checked that you need to update your credit card details in order to cancel your subscription.
Micha Oelsner: How do I do that? Where do I go? Is there a link?
Neha: I'll provide you the steps to update the credit card details.
Micha Oelsner: ok
Neha: 1:Sign in to Creative Cloud @ creative.Adobe.com . Click My Account.
Neha: 2:Under Plan Information, click Edit Payment Info.
Neha: 3:Enter your password, click Verify, and then enter the new payment information.
Micha Oelsner: Under my subscription, is says edit billing. Is that what you refer to?
Neha: Yes, you are correct.
Micha Oelsner: But that makes no sense,my CC details have n ot changed. So how do I change them if they have not changed???
Neha: I am sorry Micha I cannot cancel your subscription until you change you credit card details.
Micha Oelsner: Change them to what if they are the same as before???
Neha: Please update it.
Micha Oelsner: Must I make invent new CC details?
Micha Oelsner: You have tried to take money off my CC. The reason it did not work is NOT because my CC details changed, it is because there are no funds
Neha: Okay. You can contact us back once you have funds and we will be able to cancel your subscription.
Micha Oelsner: I am not paying! I dont want the subscripotion!
Micha Oelsner: Why would I pay for a whole year that you are cancelling anyway!
Micha Oelsner: I am shocked at Adobe's way of making business. I will rather cancel my CC and get a new one so that I never hear from Adobe again and so that you can never access my CC account again.

Hi Micha O,
As you want to cancel Export PDF, annual plan there will be no charges for the subscription according to the below mentioned link:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription-acrobat-online-servi ces.html
You may also contact our Customer Support:
http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Gurleen
Message was edited by: Gurleen_K

Skype makes it IMPOSSIBLE to cancel subscription &...

I am being sent in a vicious circle in an attempt to cancel our subscription & get refund, this has been going on for over a week. Skype needs some serious actual customer support! I continue to get emails that I CANNOT reply to which gives me a link, which takes me BACK to a page I've already SUBMITTED 3 TIMES!! If Skype won't put down the month and year I created our account, how am I supposed to know? Anyone else document that from about 10 years ago? Wow, giving me serious thought as to remove Skype account altogether. I've wasted valuable, cannot afford it......time on this and am back at square one. Come on Skype, get some SERIOUS EFFECTIVE CUSTOMER SUPPORT!!

There is a Skype FAQ on how to cancel a subscription. It's rather easy to cancel a subscription. It actually takes less steps than signing up for one.
https://support.skype.com/en/faq/FA1881
It's was the top item on the list when I typed "cancel subscription" in the skype.com site search box and the commmunity search box (from a user).
https://support.skype.com/en/search?q=cancel+subscription
http://community.skype.com/t5/forums/searchpage/tab/message?filter=labels%2Clocation&location=catego...

Cancel subscription or i SUE with you

Hello, i dont see any button or something to cancel subscribtion.
i want cancel subscription. If u not allowing end a subscription, I'll have to sue .
because is again law .. i cannot cancel subscribtion.

ixman wrote:
"Hello, i dont see any button or something to cancel subscribtion.
i want cancel subscription..."
I'm sorry you are frustrated trying to find the option to cancel your account. It is not obvious anywhere I could find your answer...
So, I went to the fount of all SKYPE wisdom, the SKYPE website, and clicked the HELP link at the top of the page. At the very top of the page is a SEARCH BOX, and I entered a query, "CANCEL ACCOUNT". The query returned 50 results, but the very first one answers your question. And I clicked on the top link.
I found an answer to your question, and step-by-step instructions on how to go about executing the cancellation. (You will need to be logged into the SKYPE website, with your normall account creditionals, when you try to access this link.
Here is the link : Skype Support Guidance for cancelling your subscription.
I hope this helps ...and lowers your frustration level...

I want to cancel subscription but no longer have icloud on devices

Is there an easy way to cancel Icloud subscription?
I received an email saying my subscription is due for renewal automatically and to cancel I have to do it on my device.
I no longer have my Iphone so cannot cancel ! Is there another way?
I have looked on itunes but cannot see anything.
Thanks

Subscription recurring payments are taken 3 days in advance unless you cancel on your account page.
More info on how subscriptions work: https://support.skype.com/en/faq/FA10414/How-do-subscriptions-work
It seems customer service has already reversed your order.
Andre
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

How to cancel subscription?

I have subscribed for Adobe Creative Cloud Student and Teacher Edition for one year term. The Creative Cloud doesn't seem to be working as it keeps showing "No Internet Connection". I've tried for many times by uninstall and install again and again. I've also tried to turn off firewall settings and all these things but still doesn't seem to be working. You cannot cancel the subscription by yourself. WHAT A SCAM. Then I called the support team. But NO ONE accepts my calls. I have called for many times yet still no representatives to answer my call. I am so frustrated. Can someone help me? It would be better to provide solutions on how to solve the internet connection issues because I don't really want to cancel subscription.

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or, if you do need to cancel...
You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

I cannot cancel an upload once it has started. How is this done?

I cannot cancel an upload once it has started. How is this done?

Hi Jeff,
I'd like to assist. What browser are you using when you are logged into your subscription? Are you receiving a specifc error message?
Looking foward to hearing back from you!
Kind regards, Stacy

I downloads the latest iTunes software update and it properly installed. But, I cannot close the window showing it was completed and the blue completion bar is full but cannot cancel or close it either. Any ideas on how to clear that out and close the

I downloaded the latest iTunes software update and it properly installed. But, I cannot close the update window showing it was completed and the blue completion bar is full but cannot cancel or close it either. Any ideas on how to clear that out and close the window. Tried to quit on both the big window and the software update title in the menu bar. No luck.

Tried that by shutting down via the power button only as the normal shutdown was nixed by the open window issue. It did not help. Found a very similar question in the discussions and it recommended "Force Quit". That worked and the update works normal and the window is gone. Thanks!

Canceling Subscription

I have a subscription for Hong Kong S.A.R., China unlimited min, which I joint on 21 June 2010. It has been more than 2 years now and I want to stop the recurring payment so that no more money's going out after the latest payment, which was on 25 Jun 2012.
I tried to cancel the subscription myself but the 'cancel subscription' button wasn't present. Please help me with this.
My Skype name is sui.ying.lee
Thank you.

Please HELP!!

Error 'cannot cancel document with a down payment that was drawn to invoice

Error 'cannot cancel document with a down payment that was drawn to invoice. We need to void a check and are getting this message. We also get message when trying to cancel the outgoing payment. The AP Down payment is closed, and the AP invoice is also closed. Is there a way to 'undraw' the down payment on the AP invoice? How can this be voided? Any guidance would be greatly appreciated. Thanks.

Hi,
Check the following thread
Re: Down payment invoice
Can not void a check win paid from a down payment invoice
Re: Cancel down payment
*Close the thread if issue solved.
Regards
Jambulingam.P

Cannot cancel subscription.

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